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“Helioland Beach Club”

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Alba Club Helioland
Ranked #11 of 11 Hotels in El Quseir
United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Helioland Beach Club”
Reviewed 20 January 2009

We have just returned from two wonderful weeks in Helioland Beach Club.Like many others who were there it was not our hotel of choice,for some undisclosed reason YOU Travel had changed us from Utopia beach club,we were expecting the worst.However the hotel and its people were superb.It caters predominantly for Italians,there were only sixteen English speakers there, well fourteen really,my wife and I are from north of Hadrians wall.Which is quite funny really bearing in mind it was originally Italians who built it for the locals.
We were there over Christmas and New Year and it exceeded all our expectations.The food over Christmas was brilliant and at New Year a huge marquee was constructed on the beach,carpeted throughout and decorated .
Internally with flags and externally with lights and fireworks.THE FOOD WAS GLORIOUS My wife and I are 65 plus and my daughter and friend are 37ish.If I could work this thing with a modicum of skill I would put some of our cracking photographs on display.To Trevor sorry you never got your pie and chips. Yours
Bill and Helen Murdoch

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Thank BillmUnitedKingdom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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174 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
nottingham
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 December 2008

overall the hotel needs a good face lift it is very tired, but we paid £500 for 2 adults for 2 weeks we could not have gone to the coast in the UK for that price and we would not have had the sea and sun.

you have to ask for a glass plastic is ok on the beach and poolside but not in the dining room and reception bar, we did not see any or hear any drunks. staff have aprob with pouring beer so take 2 at a time 50% beer 50% head, but hey it is a/I, the spirits are 80% alchol and 20% mixer, so be warned if you do not have a head for drink. getting a coffee is not that easy it took ages for them to make you one but it was ok when it came.

the rooms are tired and need a general update, there is limited English tv we lost the sound to CNN so the world could have disappeared and we would not have known.

They are building a jetty out to the reef at present you walk over a path of dead coral which is a shame, in the lagoon there is plenty to see, and when you go over the reef there are conger eels, reef sharks etc etc, take a camera, in the lagoon you ay be lucky to see the octopus and blue ray's.

Food overall OK had 1 day with a bad tum but i could have got the bug on the way out as it was on the 2nd day, did not hear of anyone else being ill.

The area seems to have a problem with flies and mozzies it is not just that hotel when we got to the airport others complained about them.

The flight out was cramped and not very warm, we also had to pick up from London so it was a long journey, on the way back we was not classed as a night flight although we did not land until 0130 as such they would not dim the lights, mor give out blankets, you could buy a pack though, once again we hasd to go via London they dimmed the light for the last 30 mins, and no leg room, so suggest buy the extra leg room on the plane.

if you want to be going shopping forget it you are a taxi drive away from town, only time we came back having spent nothing, hisband thought that was great. Duty free at airport limited and perfume expensive so buy on way out not on return.

Overall £ for £ can not complain will go to the resort again but not the hotel until it has had a face lift. If you want to be in a busy resort go to sharm, but if you want a chill out in the sun with safe swimming in the laggon go to marsa

  • Liked — it was somewhere to sleep
  • Disliked — no tea and coffee, tv not working, empty mini bar, shower slow to drain
  • Stayed December 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank miloelkhound
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these El Quseir hotels

Dunstable
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 24 December 2008

There was 5 of our family who went to this hotel, (8th-22nd dec]
we should have been staying at the pensee down the road but got change to hear, there are lots of English people this has happened to as you travel have had a big falling out with a few hotels in the marsa alam region.?
Food was always hot with chicken beef and fish and plenty of different things to go with it.
Beer ,spirits and beverages to choose from but you have to pay for wine [about £18 a bottle).
none of us had a bad stomach.
This is an Italian hotel but don't worry the animation team are very helpful, the kids club is good and my 11 year old had a great time, they all can speak a bit of English.
The snorkeling is very good, the inner reef has got lots of live coral and deep sections to explore with lots of different fish.
in 2 weeks we had 6 calm days to snorkel the deeper reef, we saw reef sharks, Congo eels and dolphins passed bye a few times.
We paid £1600 for 5 of us, yes there is some bad points but not enough to harp on about, enjoy your self and don't worry about all the bad stuff that is being said.

  • Liked — freindly atmosphere
  • Disliked — mosquitos, take a plug in with you.
  • Stayed December 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank haryhat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oxford
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 18 November 2008

Just returned from the Helioland, and quite frankly we had a good holiday, we also got moved to this hotel with friends,
Yes there are a few things that could be improved on, but cant every hotel.The accomadation was basic clean and everything worked,no problems there.
Location, stuck in the middle of nowwhere. so what. again no problems.
Swimming pool and Beach we found to be very good staff very helpful and always smiling, if you are nice to them they return it with interest, as i dont do much snorkling i cant really compment.
Other tourists. Yes there were Russians there, and yes they do drink a lot and treat the staff badly, however let them get on with it we had no problems with them, Italians again no problems.
improvements, the all inclusive is not, no wine or bottled water, and the plastic cups, ok by the pool and beach, but not in the evening or in the restaurant.
Ok on to the food dont go to Egypt if you want 1st class food this was our 5th visit and this was no better or worse than any where else, there was always something to eat and it was hot.
Weather. sunny sunny and sunny, this is why we go to Egypt.
Summary. For the cost this was a good hotel for a week, just go for some wintershine and to not to comlain at the slightest thing.

  • Liked — Only 12 Rooms to a block, the staff
  • Disliked — Plastic cups, not fully inclusive
  • Stayed November 2008, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank serialtourist1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South West
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 November 2008

If you expect a Four Star hotel, then you will be disappointed. If you can change your destination to an alternative hotel, then I would suggest you do so. After 8 times in Egypt this was the worst hotel we have stayed in, we booked elsewhere and You Travel changed us at the last minute. This hotel is 2 Star at the most, the service, the rooms, the landscaping, the location and the facilities are all max two star and the food is one star at the most. This is also not the best place for Snorkelling and Diving.

Where to start? Well to sum it up: "queuing for warm lager in disposable plastic cups was a regular occurrence". This included in the evening, in the lobby bar, which is the only alternative to the Pool bar. This bar is basically a corner of the reception area, the choice for sitting is: outside in the dark or inside in the bright light of the reception foyer, neither of which is atmospheric. After 10pm there is a Karaoke session, which given the quantity of neat spirits drunk by some of the many Russians does little to entertain, but there is no escape because you can hear it over the entire resort - great!!!! On some occasions we were allowed solid plastic glasses and if we were lucky we were given actual glass, which we then had to try and keep for the rest of the night. This was very frustrating as in the restaurant there were plenty of glasses available on shelves although even there plastic was the norm even there. Because we were pleasant to the staff we were occasionally provided with waiter service however on the odd occasion this happened bar staff were told that they should not do it unless we were paying. It was strange but I thought I had already paid when I bought my All Inclusive package?

Food: As this will be a long review I will deal with the most diabolical part of the stay at Hell Island – The Food. I had one good meal, a Pot Noodle – brought from the UK and my Husband’s birthday cake, which give them their due, they made an excellent cake, I paid for it, and they sang “Happy Birthday” and really did their best. On 2 nights we had Turkey and 2 nights barbeque chicken, both meats tasted OK but the only thing to go with them was salad or luke-warm: potato/
rice or pasta dishes. The problem with these accompaniments and the rest of the food was that it came out cold, went into hot tureens and then stayed their growing bacteria while people helped themselves. We went with another family and got together with another 7 English people out there and 50% had diarrhoea. The food, even by Egyptian standards, was bad with a repeated one wk cycle of food, made even worse in that the left-overs were, vary obviously, recycled for lunch, great if you want to diet on holiday, pretty dangerous if you don’t rehydrate properly for the fluids you are continually using. It was the first time ever I have sat in a bar with a crowd of people discussing what food we were going to eat when we got home, it really did become an obsession for all of us. The biggest problem was there was no escape, no other restaurants, nowhere near outside that we could just say “let’s blow the expense and go get a decent meal” – believe me we would have done!

Basic standards and facilities:
Room size was OK for family but the standard was very basic, bathroom, dirty and in need of repair, all grouting and woodwork dirty and in poor repair, the door-handle was held together with a dirty piece of plaster. Soap dispensers missing, towel rail falling off. Children’s’ beds, poorly put together, my daughter’s broke as she sat on it. The wood on both beds had bits of paint and other dirt on them; they appeared to have been stored outside or certainly not in a clean environment. The fridge was dirty and needed defrosting; the air- conditioning broke down three times. The whole thing was reminiscent of the standards expected in a Greek 1 or 2 star hotel but not as clean. No shampoo, toiletries or the sort of extras one would expect in a 4*.

The resort itself has just slightly “sad”; the paving was in need of repair, a health and safety nightmare if t was in the UK, wires stuck out here and there. The gardens were again fighting a battle against lack of watering and care and attention. The swimming pool was clean, but no mattresses for sun beds – we had to take the pillows from our rooms, but also had to be careful not to get Bird “poop” all over them as they weren’t cleaned. The beach towels were – I think, cleaned but were often damp and stained.

We were fortunate that we went with another family, if not I hate to think what our kids would have done, the kids club was for the young and because of the predominant Russian and Italian clientele, there really was nothing for English children and certainly nothing for those a little older.

While we were there the majority of guests were Russian, their culture is different to ours and it appeared, that many of the men and to a lesser extent the women, just went to the Helioland to drink spirits. And they did so in a big way, at 11am they would be drinking double tequilas and at the end of our night they would still be going, but be exceedingly brusque and intimidating. We felt very sorry for the staff at times. I am sure there are lovely Russians out there, but some of the ones that went to the Helioland really let your Country down.

Snorkelling/Diving:
There is a Reef from beach to about 200yds then deep water, but in October the wind swell is consistent and getting beyond the Reef would be dangerous if not impossible. Basically the waves are breaking on the edge. The reef in-shore of the surf has been walked over and is dead and damaged in the majority, there is still some life but is difficult to snorkel because in places there is frequently only 12 -18 inches of depth. The only deep space has been dug-out and hence has no coral life. We dived with the centre (TGI Diving), they were OK, on a couple of dives they were actually one of the most efficient centres we’ve dived with - 8:30 meant 8:30 not 10am, however as soon as there were Italian divers they didn’t even bother briefing us! The one dive I’d recommend is the Dugong (Sea-cow or Manatee) – there is only one, but it was a great experience and there were 3 turtles and a pretty reef for the second dive. The other dives were average for the Red-sea, all shore-dives, there is no boat, so any boat diving entails a long bus trip first. The visibility was also poor. If you are going for the diving, do some research and go elsewhere.

We did do the trip to Luxor, that was actually quite good, some culture, one decent meal at lunch (in any other circumstances it would have been average – but it was actually edible (the hotel breakfast box was a laugh) and the trip made a nice change from being stuck on Hell Island.

Thankfully, we went on holiday with another family and met some other English people out there all of which were great, so our holiday was not a complete disaster – “Thanks Guys”. The staff had the potential to give great service and the whole place could be turned around, but to get to a realistic 4 star rating the management really has a lot to do. While they are getting their act together I would suggest anyone who has been in a good hotel in Egypt thinks again before they book the Helioland, those people who have never been to Egypt before, try and go somewhere else, it’s a great country and there are some really good hotels out there.

  • Liked — A little fountain looked nice when lit up outside reception
  • Disliked — Most of it, but esp. the food
  • Stayed October 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank TheviewSouthWest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bolton
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 10 November 2008

Just back from Marsa Alam, Helioland. Got dumped by You Travel into this hotel. We should have gone to Utopia Beach, which is 10 minutes down the road. The night before our travel we have got a phone call, that we couldnt go to our hotel of choice, operational reason. By arrival we found out, that all english travellers, who booked through, on the beach, travel republik and other internet companies, using "You travel" for the hotel bookings, got dumped, because "You travel" played a cheap trick on their clients. That is just to let you know about "you travel", by next year they will have changed their name propably.

Helioland, has room for improvement. Rooms, pool and beach area clean, the staff was very friendly and made the most with what they have got. Managment might have let them down a bit. The all inclusive was a bit of a disapointment, drinks got served in little white wending mashine cups. Food was mostly pasta. The head chef was italien, so there were 4 different pasta shapes on the menue, 1 rice and one potatoe dish. Iam not a fussy eater, so I was alright. But this was the first holiday where I lost weight, but I guess that is a good thing. Breakfast was a bit of a let down, but here again the staff was briliant, just couldnt cope with too many guests, managment problem.... Dezenee, an italien girl was in charge of the kids club and she was absolutly briliant. She put a lot of effort in and sometimes I wondered where she got all the engery from, the kids enjoyed it and were never bored.

We were quiet close to these other 15 english people, because we were the once who got dumped and we were the only english anyway. Rest of the guests were russians mainly and italians. Some of the russians were a let down for own race, drunk and agressive. I felt sorry for the staff, because they were under constant attack.

Overall we made the best out of our situation. I would have never booked this hotel in the first place and I wont go there again. You hade no chance of escaping either, because it was in the middle of nowhere, 30 miles on both sides nothing. I guess for a week and if you get it cheap enough it will be ok.

  • Liked — Kids club
  • Disliked — far too basic, not enough to do
  • Stayed October 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Powerpet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Alba Club Helioland

Property: Alba Club Helioland
Address: 17 Km Marsa Alam Rd., El Quseir 84712, Egypt
Region: Egypt > Red Sea and Sinai > El Quseir
Amenities:
Restaurant Swimming Pool
Hotel Style:
Ranked #11 of 11 Hotels in El Quseir
Price Range (Based on Average Rates): £
Number of rooms: 45
Also Known As:
Alba Hotel Helioland
Alba Hotel El Quseir

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