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All reviews the holiday inn seneca falls room was clean outlet mall outdoor pool finger lakes restaurant staff microwave and fridge wine tasting hot tub an older hotel pleasant stay walmart wineries thruway
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Reviewed 29 May 2014

Fairly nice hotel, well situated and easy to access. Room was clean and comfortable, staff was helpful and the breakfast buffet was ok. The hotel also features a restaurant where food was not too bad and the service was great. Would definitely recommend.

  • Stayed: May 2014, travelled on business
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Thank DP_M0ntreal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 May 2014

Hotel is very close to a waste faculty ( a dump ). There is an unpleasant smell as you approach hotel but not noticeable when you arrive. Our check in was not memorable. Clerk asked how many room keys we wanted but did not listen to answer providing us with the wrong number.
Clerk said they were not very booked up but give us a room that was not in great condition. It was very worn and the bed was sagging. The bathroom counter top was coming apart. While showering the bathtub was very slow to drain with accumulated water up to my ankles. The sink was a disaster. It refused to drain altogether. Teeth brushing and shaving activities remained in the sink on the morning of departure. We notified clerk at checkout. Not too concerned for our inconvenience but said she would inform maintenance.
It was a one night stay over while shopping at the outlets. I would avoid it. Over priced at $140.

  • Stayed: May 2014
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Thank sheila3409
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
holidayWaterloo, Front Office Manager at Quality Inn Near Finger Lakes and Seneca Falls, responded to this reviewResponded 28 May 2014

Dear Sheila3409,
We do apologize for the issues you encountered during your stay. We do strive to uphold a certain level of customer service and room standards. It is obvious that we missed our mark with you! We do hope that you can come see us again, and let us show you all that we do have to offer here in beautiful Waterloo - Seneca Falls, NY!

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Reviewed 2 May 2014

I was at the HI Waterloo for a bachelorette weekend with 11 other ladies. The hotel itself is nice. Very clean. Our first impression of the staff was wonderful though. Alex, (I believe he is the manager) is amazing. He made our stay outstanding. We felt bad requesting room changes, etc. but he was great about catering to us.

Our room was comfortable. Bathroom was incredibly clean which is obviously important.

After each days activity we would go back to the hotel bar. The bartender, a lovely blonde woman was super friendly, very helpful in drink selection and even introduced us to a new cocktail if I remember correctly. Both Friday and Saturday night they kept the bar open a little later for our group. The music played was nice. Alex even came into the bar to make sure everything was ok and make sure we had enough table space/light for a game we were playing.

Sunday morning we had breakfast with our group in the restaurant. While the food wasn't gourmet it was certainly good enough. The staff in the restaurant was just lovely, very helpful and attentive. They noticed we seemed to be warm and even flipped the air on specifically for us. Now that is service.

Our group was sad to see our weekend end and sad to go home where we wouldn't be spoiled by the staff at the HI Waterloo. We will definitely be going back.

  • Stayed: April 2014, travelled with friends
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1  Thank RFM1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
holidayWaterloo, Front Office Manager at Quality Inn Near Finger Lakes and Seneca Falls, responded to this reviewResponded 28 May 2014

Dear RFM1978,
We are very happy that you enjoyed your visit! We definitely enjoyed having you stay with us! Please come stay with us again!

-Alex

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Reviewed 25 April 2014

We stayed here one night while shopping at the Waterloo Premium Outlets. The hotel is comfortable and clean although the bedrooms are in need of an update. The fitness room was quite nice with a sauna and whirlpool as well as a couple of treadmills and a few machines. Take heed of the note to hang your "do not disturb" sign on the door - housecleaning starts early! We were there for Easter morning and thoroughly enjoyed the well-priced breakfast buffet they offered in the dining room.

  • Stayed: April 2014, travelled with family
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Thank Sarah W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
holidayWaterloo, General Manager at Quality Inn Near Finger Lakes and Seneca Falls, responded to this reviewResponded 26 April 2014

Dear Sarah W,
Thank you for your kind review. I was very happy to read that you found our hotel to be comfortable and clean and that you enjoyed our Easter Buffet.
We are very proud of our fitness center also and are happy that you were able to make use of the facilities. It certainly is one of the largest, and we think nicest, fitness room of any of the hotels around us.
I do hope that you will stay with us once again when you are in our area!

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Reviewed 22 April 2014

Hotel staff was friendly. Rooms were fairly clean. There was a microwave and fridge in each room which was nice. We bought the winery package which included a one night stay in a King room, breakfast for 2, a free wine bottle, and some coupons. We haven't yet tasted the wine but it definitely doesn't look like it's going to be that good, looks generic.
The breakfast was ok, not too great, not too bad.

The only thing we were disappointed with was that we got 2 free coupons for cocktails in their dining/pub area and the lady (bartender) made a cocktail that SUCKED. She didn't mix it appropriately, it didn't even taste like a cocktail. She poured a bunch of juice together and maybe a tablespoon of rum. She's the only reason this place is not going to get a 5 star from us.

Stayed: April 2014, travelled as a couple
Thank Pooja P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
holidayWaterloo, General Manager at Quality Inn Near Finger Lakes and Seneca Falls, responded to this reviewResponded 24 April 2014

Dear Pooja P,
Thank you for taking the time to write about your stay at our hotel. It is always helpful when our guests post comments whether they be good or bad. Naturally, we prefer all of the comments to be good! I am so sorry that this was not the case with your stay.
I do apologise for the issues you encountered with the bartender and her apparent lack of knowledge on how to mix your drink properly. You can rest assured that I will discuss this with her so that I can find out what caused this issue. Thank you so much for bringing it to my attention!
If you are in our area in the future, I do hope that you will give us another try.

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