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All reviews the holiday inn seneca falls room was clean outlet mall outdoor pool finger lakes restaurant staff microwave and fridge wine tasting hot tub an older hotel pleasant stay walmart wineries thruway
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Reviewed 30 May 2014

We checked into the Holiday Inn hotel in Waterloo on Friday evening. We stayed there while attending my nephew's graduation at Hobart College. The hotel is about a 15 minute ride to Hobart College. We were with our two children and had a room with two queen size beds. The kids bed squeaked all night long, every time they moved around or changed position. Then someone's car alarm went off at 7AM. Not the hotel's fault. The beds were comfortable. The bathroom was in need of upgrading, and cleaning as it was not spotless when we arrived. The gym was ok but the equipment could use an upgrade. There was only one bike and the treadmills were all old. No recumbent bike for people with back problems, which was disappointing. In the end I would not choose this hotel again. I have stayed in other Holiday inns which were better than this particular one. The person at the front desk did take off thirty dollars off our bill due to the squeaky bed when I complained. Breakfast was not included in our rate, but they do have a restaurant on premises. I thought it was slightly overpriced for what it was.

  • Stayed: May 2014, travelled with family
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Thank NyCindy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Quality Inn Near Finger Lakes and Seneca Falls, responded to this reviewResponded 16 June 2014

Dear NyCindy,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the available equipment in the fitness center prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare

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Reviewed 29 May 2014

My husband and I stayed one night in the hotel on our way from Ohio to Connectticut via the Finger Lakes. He thought he had stayed in this hotel a few years ago while on a business trip so thought it would be ok for an over nighter. It is a typical Holiday Inn but is way over due for an overhaul. I found the bed to be hard and uncomfortable. The ventilation system made a lot of noise. It seemed clean. I did not sleep well at all because of the above detractors. The woman at check in was nice, helpful. She gave us maps and brochures for the Finger Lakes and the wineries which was the reason for our stop. Because of the discomfort I had, I would not return to this hotel unless it was completely re-vamped. Too many other options and the price was not that great for what we got.

Room Tip: Haven't a clue
  • Stayed: May 2014, travelled as a couple
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1  Thank Sally S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Quality Inn Near Finger Lakes and Seneca Falls, responded to this reviewResponded 16 June 2014

Dear Sally S,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the pricing structure of the hotel prevented you from fully enjoying your visit. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare

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Reviewed 29 May 2014

Fairly nice hotel, well situated and easy to access. Room was clean and comfortable, staff was helpful and the breakfast buffet was ok. The hotel also features a restaurant where food was not too bad and the service was great. Would definitely recommend.

  • Stayed: May 2014, travelled on business
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Thank DP_M0ntreal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 May 2014

Hotel is very close to a waste faculty ( a dump ). There is an unpleasant smell as you approach hotel but not noticeable when you arrive. Our check in was not memorable. Clerk asked how many room keys we wanted but did not listen to answer providing us with the wrong number.
Clerk said they were not very booked up but give us a room that was not in great condition. It was very worn and the bed was sagging. The bathroom counter top was coming apart. While showering the bathtub was very slow to drain with accumulated water up to my ankles. The sink was a disaster. It refused to drain altogether. Teeth brushing and shaving activities remained in the sink on the morning of departure. We notified clerk at checkout. Not too concerned for our inconvenience but said she would inform maintenance.
It was a one night stay over while shopping at the outlets. I would avoid it. Over priced at $140.

  • Stayed: May 2014
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Thank sheila3409
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
holidayWaterloo, Front Office Manager at Quality Inn Near Finger Lakes and Seneca Falls, responded to this reviewResponded 28 May 2014

Dear Sheila3409,
We do apologize for the issues you encountered during your stay. We do strive to uphold a certain level of customer service and room standards. It is obvious that we missed our mark with you! We do hope that you can come see us again, and let us show you all that we do have to offer here in beautiful Waterloo - Seneca Falls, NY!

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Reviewed 2 May 2014

I was at the HI Waterloo for a bachelorette weekend with 11 other ladies. The hotel itself is nice. Very clean. Our first impression of the staff was wonderful though. Alex, (I believe he is the manager) is amazing. He made our stay outstanding. We felt bad requesting room changes, etc. but he was great about catering to us.

Our room was comfortable. Bathroom was incredibly clean which is obviously important.

After each days activity we would go back to the hotel bar. The bartender, a lovely blonde woman was super friendly, very helpful in drink selection and even introduced us to a new cocktail if I remember correctly. Both Friday and Saturday night they kept the bar open a little later for our group. The music played was nice. Alex even came into the bar to make sure everything was ok and make sure we had enough table space/light for a game we were playing.

Sunday morning we had breakfast with our group in the restaurant. While the food wasn't gourmet it was certainly good enough. The staff in the restaurant was just lovely, very helpful and attentive. They noticed we seemed to be warm and even flipped the air on specifically for us. Now that is service.

Our group was sad to see our weekend end and sad to go home where we wouldn't be spoiled by the staff at the HI Waterloo. We will definitely be going back.

  • Stayed: April 2014, travelled with friends
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1  Thank RFM1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
holidayWaterloo, Front Office Manager at Quality Inn Near Finger Lakes and Seneca Falls, responded to this reviewResponded 28 May 2014

Dear RFM1978,
We are very happy that you enjoyed your visit! We definitely enjoyed having you stay with us! Please come stay with us again!

-Alex

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