1) Room service is the worst, hotel is big and they do not have enough staff to manage the hotel.
2) Rooms are also not managed properly, bathroom fittings were broken, room had lot of ants.
3) Location of the rooms are good.
4) The room service guys suggested to go and have food in restaurant because they were not able to serve hot food in room,(Excuse room is far away from restaurant)
5) I had asked for first aid kit it took them 30min to get it. Nobody was even picking up the emergency number. If it was an real emergency than god knows what would have happened.
6) I had even spoken to Asst. Gen Manager regarding the issues but no change.
7) Only good part was the food and SPA. The restaurant managers and chef's are really co-operative and they specially prepared Jain Food for us daily. I appreciate the chef's(Vijay(Veda Restaurant) and Vedish(Noble House Restaurant)) effort and thank them for such wonderful food.
8) Last and most important this hotel is not even in the best 25 Mauritian hotel's and i am talking about the local Mauritius ratings and not any particular website.
So if somebody wants to go to this hotel the only reason would be food.
- Official Description (provided by the hotel):
- The InterContinental Mauritius Resort Balaclava Fort is located on one of the most pristine stretches of beach overlooking Balaclava, Mauritius. Offering 210 well-appointed rooms including 10 presidential suites, 40 family-type, 20 Jacuzzi rooms and 140 Deluxe rooms. Facilities include: 3 bars, 5 restaurants, 2 swimming pools ( all heated in winter ), 8 massage rooms, a unique private island, Planet Trekkers kids club, recreational activities, tennis court, 4 meeting rooms & 1 ballroom. ... more less
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- Also Known As:
- Intercontinental Mauritius Resort, Balaclava Fort Hotel Balaclava
- Intercontinental Hotel Mauritius
- Intercontinental Hotel Balaclava