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“Excellent hotel with just a couple of niggles”

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InterContinental Mauritius Resort Balaclava Fort
Ranked #5 of 5 Hotels in Balaclava
Certificate of Excellence
London, United Kingdom
Level Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Excellent hotel with just a couple of niggles”
Reviewed 6 September 2013

Before we arrived at the hotel we had read on various threads from this site that the Intercontinental was a bit hit and miss. Some people were complaining about the staff being rude, others complaining about room service and the overall '5 star' level of the hotel itself being questioned. On the flip side other reports said they had a wonderful time and would recommend to everyone. We were quite anxious as to what was going to be our experience, especially as we'd spent a lot of money to be there (All Inclusive)
I can gladly say that we had an absolutely wonderful time there, from the first second to the last.
The entrance gate and tall palm tree lined road that leads up to the entrance lobby makes you feel that you've arrived somewhere special, the hotel lobby is large, impressive and very welcoming. The staff from the outset were polite and prompt, and they always had a smile for you, whatever the time of day.
Our room was called a Deluxe Ocean View room and to be honest, I was expecting a little better as our view at least was mainly palm tree's, the sea was close by but it wasn't in your face as the room name suggests.
The room itself was spacious, bathroom quite special, especially the large 'egg bath'. The bed mattress on the main bed was firm and comfortable, but the fold out double bed was only good for one person as the mattress had quite a roll on it.
The hotel boasts a main buffet style restaurant (Senso) and a selection of other restaurants on the site. We have a 9 yr old girl who can be a bit picky with her food but overall, she had no problem with the choices available at the Senso (which is where we ate every day as it had a bit of everything). A couple of times when she couldn't find what she wanted, the staff (Thanks Kitty) asked if she would like some Nuggets and Chips, my little girl was pleased and five minutes later, Nuggets and chips was brought out specially for her.
The food is of a very good standard, I wouldn't say top restaurant, but considering the variety that is put out every night, very acceptable. Indian, Chinese and European were the main variations of food on offer with an additional themed area every night (Italian, Arabian, BBQ etc) We ate well every day!
The main problem with the restaurant is that it allows cats to come in, we are cat lovers but it's not nice to see starving cats walking around desperate for scraps. Some people knocked them away, others didn't bat an eye. My wife took it on board to feed them every day as she couldn't bare to see them so hungry. We suggested that if some of the leftover food was given to the cats away from the restaurant, they wouldn't come searching, but it seems that isn't going to happen quickly as the management see them as an unwanted extra. The problem is they don't seem to want to get rid of them either. The hotel not far away has taken care of the stray dogs that hang around by putting kennels on the beach and feeding them the scraps that guests leave. Happy dogs, happy guests. They even have hotel collars!
The hotel grounds are immaculate, no rubbish, grass cut like a carpet. A small army are continually keeping the place neat and tidy.
The beach isn't the best beach, wonderful to look at with the black rocks and clear water but the coral makes going into the sea virtually impossible without the risk of cutting yourself.
I would say if you are looking for a 'beach' holiday then don't go to this hotel, it's more 'relax on the beach and look at the sea'.
Another negative for me was the huge freight ships that hung on the horizon, they are in full view of the hotel and it spoils the 'luxury' feel that the hotel tries to provide and certainly ruins the illusion of being on an 'exotic island paradise'.
The Hotel Spa was lovely, everything we wanted it to be. Very relaxing with wonderful staff.
Lastly, a few name drops, Shane (marketing and Sales Managing Director) Kitty and Reekesh (waiters) and Viraj (Pool Guard) and all the Ladies in the Yuj Spa. A big thank you! You were all extra nice, extra helpful, extra special. You made our holiday as perfect as you possibly could.

  • Stayed August 2013, travelled with family
    • Value
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Helpful?
3 Thank Pete1968007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shane J, Director of Sales at InterContinental Mauritius Resort Balaclava Fort, responded to this review, 11 September 2013
Dear Pete1968007,

I just wanted to thank you for making my day! A very fair review of the hotel, and you've capitalised on the points that we are really trying to drive home. Genuine smile and friendly service are two things we really focus on, so I'm glad you received them both.

Regarding the Cats it's an issue we're working on. With the MSPCA closing it's doors and the other not for profit organisation PAWS stretched to their limit, it's an interesting situation. We are working on various solutions, and I hate the term 'work in progress' but it's getting better.

I will make sure all the staff you've mentioned know you enjoyed their service, we hope to see you again soon.

kind regards

Shane J
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English first
New Delhi, India
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 September 2013

Hey, I went to Intercontinental for my honeymoon. The reason for choosing this hotel was the great location, facilities and the excellent room choice. I had booked a room which had a personal jacuzzi on the terrace. We were greeted very warmly by the hotel staff and the tour guides throughout our stay. The food at the hotel was excellent with also a huge variety of indian dishes. The hotel also provided several sea and land activities which was fun. Overall the Hotel and the Country were very good and we thoroughly enjoyed our trip.

Room Tip: Go for room closer to the main activity area (reception), some rooms are too far and one will have t...
See more room tips
  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Abhinami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shane J, Director of Sales at InterContinental Mauritius Resort Balaclava Fort, responded to this review, 6 September 2013
Dear Abhinami,

Congratulations again on your marriage, and I'm glad your honeymoon with us was everything you wanted it to be!

Thank you for mentioning our Indian Cuisine, Veda has become rather famous on the island for it's authentic Indian food from different regions.

Good room tip on the Jacuzzi suites, they are private and fantastic!

We hope to welcome you back to Mauritius soon.

kind regards

Shane J
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 4 September 2013

Me and my wife booked Intercon for our Honeymoon in Jan 2013. We wanted to make sure that the property we choose is premium so we opted for Intercon. we were welcomed with welcome drinks and the view from the atrium is just amazing. The room however that we were put in was pretty average-ish. We booked a ocean view deluxe room but since we were put in on the ground floor, the ocean was hardly visible due to vegetation.

The veg food in most of the restaurants was average but the breakfast used to be nice.

The resort is located slightly far off from the main city, so you might want to keep a cabbie's number handy all the time.

All in all, I would say an average experience which could have been better. Definitely didn't do justice to the price we paid.

Room Tip: Go for ocean facing deluxe jacuzzi rooms.
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  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank nikhilmangal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shane J, Director of Sales at InterContinental Mauritius Resort Balaclava Fort, responded to this review, 5 September 2013
Dear nikhilmangal,

Greetings from the IC Mauritius.

Thank you for your constructive review. If you would like to send me some notes on the where we were lacking in 'service' please do so, as this kind of feedback helps us to be better in the future.

I'm glad you enjoyed the breakfast and the welcome experience; your comments on the vegetarian food has been passed on to our kitchen team.

kind regards

Shane J
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New Delhi, India
Level Contributor
34 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 4 September 2013

It is the most comfortable hotel I have ever stayed in.. Excellent amenities, generous staff, breathtaking views, crystal clear water, mouthwatering food.. What else to say. I went there for Honeymoon and It is the most romantic property in Mauritius, well decorated rooms with excellent view. The food ( Breakfast and Dinner ) is very delicious at all there restaurants. Not too far from the Capital city of Port Louise. They organize various cultural program in the resort which is amazing. All n All an amazing stay, a must visit for young couples.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank PiyushSengar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shane J, Director of Sales at InterContinental Mauritius Resort Balaclava Fort, responded to this review, 5 September 2013
Dear PiyushSengar,

What an amazing review! Thank you so much. Most romantic hotel in Mauritius, we love this!

So glad that you enjoyed all aspects of your stay, and we look forward to welcoming you back soon.

kind regards

Shane J
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
jaipur
Level Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 4 September 2013

enjoyed a wonderful stay around 11jun 2011 with my family, excellent
vegetarian food in variety,humble and service oriented staff, best rates
through travel agent,luxury and comfortable rooms with all amenities like
led,fridge,iron,minibar,tea cofee maker etc, housekeeping too good.

Room Tip: beach view superior rooms
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  • Stayed June 2013, travelled with family
    • Value
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    • Cleanliness
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Helpful?
Thank ManojSogani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shane J, Director of Sales at InterContinental Mauritius Resort Balaclava Fort, responded to this review, 5 September 2013
Dear ManojSogani,

Thank you for your review of our Resort, we're glad it ticked all the boxes for you!

kind regards

Shane J
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 September 2013

Nice view, great hotel..but the service is REALLY slow...i was there for a 4days stay. the view from my hotel room was gorgeous, sunset view could not be nearer to my bed. hotel is clean and the facilities is fantastic. the only setback was, the service was really bad and slow. A lot of miscommunication with the hotel stuff as English is not their mother tongue.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Massrazz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shane J, Director of Sales at InterContinental Mauritius Resort Balaclava Fort, responded to this review, 5 September 2013
Dear Massrazz,

Greetings from the IC Mauritius and thank you for your constructive feedback.

We are continually striving to work on service speed, and I apologise if there appeared to be some language barriers.

I love your comment about the 'sunsets' couldn't have been closer to your bed. That's the way of the West, I'm pleased to announce!!!

I look forward to welcoming you back to the hotel soon.

kind regards

Shane J
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, New South Wales, Australia
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 September 2013

Great location and great staff. Staff were very attentive to your needs. Fabulous rooms and beautiful gardens and surrounds. Dinner at the Indian Restaurant in particular was excellent. The highlight however, was the spa - they really go out of their way to make you feel special and the treatment I had was simply heavenly. You have to try the young coconut water... A great short stay. The internet connection left a lot to be desired - then again, I guess you go to Mauritius to get away from it all!

  • Stayed July 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Helene E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shane J, Director of Sales at InterContinental Mauritius Resort Balaclava Fort, responded to this review, 5 September 2013
Dear Helene E,

Thank you for your review of our Resort, and I hope you had a safe journey back to Sydney!

I will make sure the team at the Yuj Spa know that you had a great time at there, and also to the team at Veda, it really is our Indian jewel in the Indian Ocean.

I will pass on the feedback regarding the internet to the concerned party, and it's an area we are continuing to improve on.

kind regards

Shane J
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about InterContinental Mauritius Resort Balaclava Fort

Property: InterContinental Mauritius Resort Balaclava Fort
Address: Balaclava Fort, Coastal Rd, Balaclava, Mauritius
Phone Number:
Region: Mauritius > Pamplemousses District > Balaclava
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Balaclava
#4 Family Hotel in Balaclava
#5 On the Beach Hotel in Balaclava
#5 Luxury Hotel in Balaclava
#5 Spa Hotel in Balaclava
Price Range (Based on Average Rates): ££
Hotel Class:5 star — InterContinental Mauritius Resort Balaclava Fort 5*
Number of rooms: 210
Official Description (provided by the hotel):
The InterContinental Mauritius Resort Balaclava Fort is located on one of the most pristine stretches of beach overlooking Balaclava, Mauritius. Offering 210 well-appointed rooms including 10 presidential suites, 40 family-type, 20 Jacuzzi rooms and 140 Deluxe rooms. Facilities include: 3 bars, 5 restaurants, 2 swimming pools ( all heated in winter ), 8 massage rooms, a unique private island, Planet Trekkers kids club, recreational activities, tennis court, 4 meeting rooms & 1 ballroom. ... more   less 
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Also Known As:
Intercontinental Mauritius Resort, Balaclava Fort Hotel Balaclava
Intercontinental Hotel Mauritius
Intercontinental Hotel Balaclava

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