Before we arrived at the hotel we had read on various threads from this site that the Intercontinental was a bit hit and miss. Some people were complaining about the staff being rude, others complaining about room service and the overall '5 star' level of the hotel itself being questioned. On the flip side other reports said they had a wonderful time and would recommend to everyone. We were quite anxious as to what was going to be our experience, especially as we'd spent a lot of money to be there (All Inclusive)
I can gladly say that we had an absolutely wonderful time there, from the first second to the last.
The entrance gate and tall palm tree lined road that leads up to the entrance lobby makes you feel that you've arrived somewhere special, the hotel lobby is large, impressive and very welcoming. The staff from the outset were polite and prompt, and they always had a smile for you, whatever the time of day.
Our room was called a Deluxe Ocean View room and to be honest, I was expecting a little better as our view at least was mainly palm tree's, the sea was close by but it wasn't in your face as the room name suggests.
The room itself was spacious, bathroom quite special, especially the large 'egg bath'. The bed mattress on the main bed was firm and comfortable, but the fold out double bed was only good for one person as the mattress had quite a roll on it.
The hotel boasts a main buffet style restaurant (Senso) and a selection of other restaurants on the site. We have a 9 yr old girl who can be a bit picky with her food but overall, she had no problem with the choices available at the Senso (which is where we ate every day as it had a bit of everything). A couple of times when she couldn't find what she wanted, the staff (Thanks Kitty) asked if she would like some Nuggets and Chips, my little girl was pleased and five minutes later, Nuggets and chips was brought out specially for her.
The food is of a very good standard, I wouldn't say top restaurant, but considering the variety that is put out every night, very acceptable. Indian, Chinese and European were the main variations of food on offer with an additional themed area every night (Italian, Arabian, BBQ etc) We ate well every day!
The main problem with the restaurant is that it allows cats to come in, we are cat lovers but it's not nice to see starving cats walking around desperate for scraps. Some people knocked them away, others didn't bat an eye. My wife took it on board to feed them every day as she couldn't bare to see them so hungry. We suggested that if some of the leftover food was given to the cats away from the restaurant, they wouldn't come searching, but it seems that isn't going to happen quickly as the management see them as an unwanted extra. The problem is they don't seem to want to get rid of them either. The hotel not far away has taken care of the stray dogs that hang around by putting kennels on the beach and feeding them the scraps that guests leave. Happy dogs, happy guests. They even have hotel collars!
The hotel grounds are immaculate, no rubbish, grass cut like a carpet. A small army are continually keeping the place neat and tidy.
The beach isn't the best beach, wonderful to look at with the black rocks and clear water but the coral makes going into the sea virtually impossible without the risk of cutting yourself.
I would say if you are looking for a 'beach' holiday then don't go to this hotel, it's more 'relax on the beach and look at the sea'.
Another negative for me was the huge freight ships that hung on the horizon, they are in full view of the hotel and it spoils the 'luxury' feel that the hotel tries to provide and certainly ruins the illusion of being on an 'exotic island paradise'.
The Hotel Spa was lovely, everything we wanted it to be. Very relaxing with wonderful staff.
Lastly, a few name drops, Shane (marketing and Sales Managing Director) Kitty and Reekesh (waiters) and Viraj (Pool Guard) and all the Ladies in the Yuj Spa. A big thank you! You were all extra nice, extra helpful, extra special. You made our holiday as perfect as you possibly could.
- Official Description (provided by the hotel):
- The InterContinental Mauritius Resort Balaclava Fort is located on one of the most pristine stretches of beach overlooking Balaclava, Mauritius. Offering 210 well-appointed rooms including 10 presidential suites, 40 family-type, 20 Jacuzzi rooms and 140 Deluxe rooms. Facilities include: 3 bars, 5 restaurants, 2 swimming pools ( all heated in winter ), 8 massage rooms, a unique private island, Planet Trekkers kids club, recreational activities, tennis court, 4 meeting rooms & 1 ballroom. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Southall Travel, Expedia, Ctrip TA, Holiday Gems, Agoda, Hotels.com, Ebookers, Priceline, Prestigia, Odigeo, Traveltool, S.L.U., HRS and HotelQuickly so you can book your InterContinental Mauritius Resort Balaclava Fort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Intercontinental Mauritius Resort, Balaclava Fort Hotel Balaclava
- Intercontinental Hotel Mauritius
- Intercontinental Hotel Balaclava