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“Fabulous Resort”

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InterContinental Mauritius Resort Balaclava Fort
Ranked #5 of 5 Hotels in Balaclava
Perth, Australia
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Fabulous Resort”
5 of 5 bubbles Reviewed 28 October 2013

We have just spent 6 days at this hotel and we had an absolutely fantastic time there. From the very special reception on arrival to the attention to detail throughout our stay we could not find fault with anything during our stay. The staff were extremely friendly and helpful and could not have done more to make our stay outstanding. We would like to make special mention of Herve who looked after us at the Coco Beach Bar. Nothing was too much trouble for him when it came to making us feel special and we would like to pay tribute to his professionalism and friendship. We would also like to mention Marc, who like Herve went out of his way to make us feel welcome. Our room was extremely comfortable, the food was outstanding with a wide variety of choice. Being able to use the other restaurants was a dining experience, even the set menus. We cannot recommend this hotel highly enough and we look forward to returning in the future,.

Geoff & Diana

Room Tip: We had an executive deluxe room, which was excellent.
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Gsparrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franck S, General Manager at InterContinental Mauritius Resort Balaclava Fort, responded to this review, 30 October 2013
Dear Geoff & Diana,
Thank you for such a wonderful review. We are pleased to note that all aspects of your stay with us have been to your full satisfaction. Your complimentary comments about our friendly staff in general, and about Herve and Marc in particular, will be passed on.
It would be our greatest pleasure to welcome you back to InterContinental Mauritius Resort.
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2,576 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (512)
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English first
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 23 October 2013

We here on honeymoon and its just awesome. The staff are very welcoming especially the guests relation manager who has been so friendly and welcoming. The food has lot variety and of good quality. Our room is very comfortable and clean. Entertainment is superb. Overall we would recommend it to all. Faraaz and nabeela

  • Stayed October 2013
    • Value
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Helpful?
2 Thank nabeela faraaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franck S, General Manager at InterContinental Mauritius Resort Balaclava Fort, responded to this review, 24 October 2013
Dear Nabeela and Faraaz,
I would like to personally thank you for your wonderful review. It is all the time a real pleasure to read that you had a fantastic stay with us and we definitely can't wait to welcome you again in Mauritius.
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Chelmsford, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 22 October 2013

We spent 12 nights at the InterCotinental Resort in Mauritius earlier this month. I have to say it was a truly wonderful experience from start to finish. All the staff were welcoming and helpful. Our room was beautifully presented, spacious and clean. Noble House, Veda and Segala are the three speciality restaurants. Each of these restaurants was of a very high standard and very very enjoyable. The buffet restaurant offered a huge variety of food to cater to all tastes. The Mauritian and BBQ nights (set up on the beach) were particularly great. The swimming pool and pool bar area had a good atmosphere and served very nice cocktails. Would definately recommend this.

  • Stayed October 2013, travelled as a couple
    • Value
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Helpful?
1 Thank Janice S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franck S, General Manager at InterContinental Mauritius Resort Balaclava Fort, responded to this review, 24 October 2013
Dear Janice S,
It is a great pleasure for me to share with my entire team your kind feedback about your stay in our hotel. We are just delighted to note that you enjoyed your experience with us and hope to have the opportunity to welcome you again in our paradise island.
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West Yorkshire
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 21 October 2013

We visited this hotel between 12th Aug to the 21st and we have to say what a fantastic unforgettable experience! The staff were very friendly, made us feel very welcome and went out of their way to see that our needs were met. I'm not sure why the negative reviews appear for this hotel as our experience couldn't have been better!

A special thanks to Nav the assistant manager who truly understands what excellent customer service is. On the first day we had a couple of issues with our room and after meeting with Nav he listened to the issues we had and presented us with solutions to resolve the matter as quickly as possible . We were upgraded to an Executive Suite with Jacuzzi which was a lovely gesture. He really did take the time to understand our issues fully and he handled our queries with the utmost calm and professionalism. 

The food at the hotel was excellent - we tried all the restaurants and were impressed every time. Our favourite for breakfast was the Segala with the great service and friendly banter from Kristoph. Of course Kristoph's brother and sister in the Noble restaurant also did not disappoint displaying the same standards. We would like to also thank....Aneksha, Neil, Varsha and Nadine for their efforts in making our stay such a positive experience - they always delivered great service with a smile.

Finally we would like to mention Manav. We observed him on a daily basis setting up things for the evening entertainment etc and we have to say it was great to watch someone working so hard with such enthusiasm and passion for the benefit of your guests. He was always friendly in his interactions with us and again went out of his way to please us in any way that he could - always delivering excellent customer service.

We stayed at the hotel for 10 days and were very sad to leave such a great place and a fantastic set of people. We hope we will have the opportunity to visit again in the future and we would strongly recommend this hotel to friends and family as we know they won't be disappointed! 

  • Stayed August 2013, travelled as a couple
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Helpful?
2 Thank HussainS71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franck S, General Manager at InterContinental Mauritius Resort Balaclava Fort, responded to this review, 22 October 2013
Dear HussainS71,
We would like to thank you for your feedback about your last stay with us. We will be delighted to share your comment with our entire team and hope we will get the opportunity to welcome you again at the hotel.
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Vancouver, Canada
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 20 October 2013

We stayed two nights at the hotel. It's ~1 hour drive from the airport and there's definitely not a lot around (other than other resorts). We arrived ~7pm and I guess most people don't normally drive themselves because it was the worst check in process I have ever encountered. I went up to the desk to check in and was told to go have a seat. The open air lobby is beautiful, but after traveling for ~20hrs by plane and car we just wanted to have a room.

We waited a good 10mins and nobody came to us, so finally I flagged down the manager on duty who was walking around and he said someone would come shortly. We waited another 5mins before someone came, but part way through the process we found they had us confused with a different couple. Finally someone came to check us in, but then they had our booking all mixed up. 30mins after arriving we still weren't checked in, but at that point they were gracious enough to give us free breakfast for our stay to compensate. By the time we got to our room it had been 50mins. Then we found out all their a la carte restaurants were reserved for the night, so room service was the only option (we just wanted a snack, so buffet was out of the question). The food was ok.

The rooms are great, but if you are someone that is handicapped or has troubles walking I'm not sure this hotel is the best as it seems all the rooms we saw had 2 steps down from the bathroom (and no elevators we could find). Because I am part of the Intercontinental Ambassador program we were upgraded to a corner suite, which was great until the exhaust fan from the restaurant below came on (6am-10pm).

The buffet in the morning is great and covers a plethora of foods (European, American, Indian, Japanese). Watch out for the cats and birds!

There must have been an issue with the plumbing as well because when my wife went to use the sink the water was yellow. Same for the bathtub. Also the shower got progressively hotter and you couldn't cool it down no matter how low the setting was (we tried them all). We called about it, but when we came back from breakfast we could tell someone had been there but the water and hot shower issues still hadn't been fixed. We gave up trying.

Given the restaurants didn't appeal to us we decided to go out the 2nd night for dinner. We asked the concierge for some suggestions close by, but the only options he gave were ~25-30mins away! We found a great Italian place ~15mins, but if you're going to stay at this hotel I strongly suggest the full board option (and see if you can make reservations in advance).

There also really isn't much of a beach outside of a little cove, otherwise you need to go out over some rocks, so if you're looking for a beach this probably isn't the best hotel.

Overall the hotel is nice, but the service really needs to improve.

Room Tip: The corner suites are nice with the added jacuzzi and lounge area, but make sure it's not near t...
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  • Stayed September 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank TDawg225
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franck S, General Manager at InterContinental Mauritius Resort Balaclava Fort, responded to this review, 26 October 2013
Dear TDawg225,

Thank you for your feedback on our hotel and we are very sorry that your check-in experience unfortunately did not meet your expectations.
Your observations and comments will be shared with our various departments, and as our aim is continuous improvement and service excellence, you can rest assured that we shall do all we can to look into the issues raised by you and ensure that they are not repeated.
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Mumbai
Level Contributor
129 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 20 October 2013

My wife and I stayed here for 6 nights. Upon arrival late evening from South Africa we were shown to our room which seemed very good, it looked good, was spacious, interiors were very well done up. Upon going to the balcony started the disappointment. We could barely see the ocean having booked an ocean room as there were many trees just in front of the balcony. Post dinner we made this known to the Guest Relations who said all rooms have the same view with trees in front and they offer "Ocean Facing Rooms" and not "Ocean View Rooms". We still requested for a room with a clear ocean view and they said they would try the next day.
That night we found our TV had a big crack line going through it and the bathroom door wouldn't lock. The next day we were offered an upgrade to a Jacuzzi room but with a worse view and we rejected the same and at the same time we let our travel agent know of our disappointment with the property he so enthusiastically sold to us. On the third day post our tour of the South Island we were offered an even better upgrade and with the best possible views of the ocean from anywhere in the hotel. Thus began 4 wonderful nights at the property.
The food was always very good with good options for Indian and Veg food. The staff is not friendly or attentive at all.The beach is good but a bit too rocky. Thanks for the experience.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JeetFuria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franck S, General Manager at InterContinental Mauritius Resort Balaclava Fort, responded to this review, 26 October 2013
Dear Mr. Furia,

We wish to thank for your feedback on our property.
Your constructive comments as regards to the staff attentiveness will be communicated to our team as well as your positive feedback on our food will be shared with our Kitchen team.
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Dubai, United Arab Emirates
Level Contributor
39 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 19 October 2013

Stayed here during a business trip for 3 days.
- Check In was lengthy and waiting time was simple too much. After long flight you expect a fast check-in
- Hotel rooms are fabulous, They are big with wonderful view.
- Breakfast is nice with lot of variety , although dinner buffet was unacceptable.
- The beach is not great as there are lot of rocks. So its impossible to swim.
- Swimming pool is nice.

Overall its a nice place. But they should really work on customer service.

Room Tip: Take Rooms near to the main pool.
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  • Stayed September 2013, travelled on business
    • Value
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Helpful?
1 Thank GALANVA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franck S, General Manager at InterContinental Mauritius Resort Balaclava Fort, responded to this review, 22 October 2013
Dear Galanva,
Let me thank you for your constructive feedback which definitely help us to improve our guest service. All my entire management team will make sure that our service will be up to the mark and we will be more than happy to welcome you again for a fantastic experience with us.
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Additional Information about InterContinental Mauritius Resort Balaclava Fort

Property: InterContinental Mauritius Resort Balaclava Fort
Address: Balaclava Fort, Coastal Rd, Balaclava, Mauritius
Phone Number:
Region: Mauritius > Pamplemousses District > Balaclava
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Balaclava
#4 Family Hotel in Balaclava
#5 Luxury Hotel in Balaclava
#5 Spa Hotel in Balaclava
#5 On the Beach Hotel in Balaclava
Price Range (Based on Average Rates): ££
Hotel Class:5 star — InterContinental Mauritius Resort Balaclava Fort 5*
Number of rooms: 210
Official Description (provided by the hotel):
The InterContinental Mauritius Resort Balaclava Fort is located on one of the most pristine stretches of beach overlooking Balaclava, Mauritius. Offering 210 well-appointed rooms including 10 presidential suites, 40 family-type, 20 Jacuzzi rooms, 20 Executive rooms with free WiFi and 120 standard rooms. Facilities include: 3 bars, 5 restaurants, 2 swimming pools including one heated pool, 8 massage rooms, a unique private island, Planet Trekkers kids club, recreational activities, tennis court, 4 meeting rooms & 1 ballroom. ... more   less 
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Also Known As:
Intercontinental Mauritius Resort, Balaclava Fort Hotel Balaclava
Intercontinental Hotel Mauritius
Intercontinental Hotel Balaclava

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