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“Wear and tear”

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InterContinental Mauritius Resort Balaclava Fort
Ranked #5 of 6 Hotels in Balaclava
Certificate of Excellence
Reviewed 6 November 2013

Reception upon arrival: GREAT! Room: reasonable, with jacuzzi outside but visible wear on walls, lamps, toilet etc.. Garden: very well maintained and huge, nice for an evening stroll. Breakfast buffet: good with lots of choice. Restaurants: Vega; excellent food and friendly service, Segala; we had a very bad experience but after complaining had an excellent meal on the beach as compensation, Asian buffet; hotel food. Employees; mostly friendly but very inefficient , except the girl at our reception, in visibly old, sometimes torn and stained uniforms. Pool bar; fast and good service. Pools; OK but very shallow, safe for children though. Beach; artificial but nice, no real swimming possible due to rocks underwater.
Birds and flies are everywhere, thanks to the open way of building the hall and restaurants.
Conclusion: this resort is very nice for a short stay, although way too expensive for what you get.
The resort is in desperate need of an overhaul, paint, uniforms of staff, lamps etc.

Room Tip: The hotel is very spread out so try to get a room as close to the main hall as you can get or the ex...
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  • Stayed: November 2013, travelled as a couple
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1  Thank 192Sally01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franck S, General Manager at InterContinental Mauritius Resort Balaclava Fort, responded to this reviewResponded 8 November 2013

Dear 192Sally01,

Thank you for taking the time to share with us your observations concerning InterContinental Mauritius Resort.
Your comments give us valuable feedback and will help us immensely to improve our service delivery and will be passed on to the respective departments.
It would be our greatest pleasure to welcome you back to InterContinental Mauritius Resort. Please do not hesitate to contact us directly; we would be delighted to assist you in planning your next vacation with us.

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1,355 - 1,361 of 2,979 reviews

Reviewed 5 November 2013

My wife and I spent 12 nights at this resort and could not fault any part of what the team at the Intercontinental are trying to achieve. We had a stunning room with spectacular views. Our stay was made so special by the efforts of the staff. I sincerely hope the management appreciate how hard their staff works. Kevin at the front desk was an invaluable source of information, Parwez was always on hand to keep us well hydrated with a range of cocktails and a special mention to Mitesh who looked after us non stop.



I would like to thank the staff for making our dream holiday very special.

  • Stayed: October 2013, travelled as a couple
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Thank Sean L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franck S, General Manager at InterContinental Mauritius Resort Balaclava Fort, responded to this reviewResponded 7 November 2013

Dear Sean L,

We wish to thank you for such a great feedback!
Your genuine praise for our team in general, and for Kevin, Parwez and Mitesh in particular, will definitely be shared with them.
We would be very happy to welcome you back to our property for your next vacation.

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Reviewed 4 November 2013

We booked 3 deluxe rooms for a 2 night stay on the 1st november 2013..Guylene, from the reservation, was very helpful since we were a large family and had kids.She made sure everything was up to my requests.Upon arrival we had a warm welcome from the staff specially NEEL from the reception and he tried his best to meet all our requests till our check out,THANK YOU.Our first nice surprise was an upgrade to a family room which suited us better.The hotel is very nice,with excellent view,a heated swimming pool near our rooms which the kids enjoyed a lot.The rooms were very cozy,with all amenities,and very beautifully decorated.We enjoyed the sauna,hammam and jacuzzi from the spa and activities from the boathouse,kayak,pedal boat,glass bottom.As we were on halfboard we had breakfast and dinner at Senso restaurant on both days and food was great specially Indian food was awsome,However i felt that most of the waiters were not very welcoming and helpful.
The only negative aspect that i want to point out is that there are too many flies at the reataurant specially during breakfast.I sincerely hope that they come up with a solution to this issue.
Overall I have to say that we enjoyed our stay and thanks again to everyone who helped us to make our stay a memorable one.It was a perfect family weekend and i definitely want to come back again soon.

  • Stayed: November 2013, travelled with family
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Thank MrsAubdool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franck S, General Manager at InterContinental Mauritius Resort Balaclava Fort, responded to this reviewResponded 7 November 2013

Dear Mrs. Aubdool,

Thank you for such a fantastic review!
We are pleased to note that you enjoyed all aspects of your stay with us and we shall definitely convey your compliments to Guylaine, Neel and the rest of the team.
We have taken good note of your comments on the restaurant service and you can rest assured that we shall do all that is needed to improve things.
We would be delighted to welcome you back at InterContinental Mauritius Balaclava. Please do not hesitate to contact us and we shall help you plan your next vacation with us.

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Reviewed 3 November 2013

My husband and I spent 10 nights at the resort in September 2013. We had a room with an exceptional ocean view to die for. it was my husband's birthday whilst we were there, he received 3 birthday cakes!!!

The staff were unbelievable and made it their business to know & greet us by name. They were very attentive and absolutely nothing was too much for them. We felt like royalty at times. The resort is very nice and very private. Our only criticism was that the beach should be cleaned very early in the morning before the guests start sunbathing. The grounds are very well kept and grounds people attend to the plants & shrubbery daily. The beach on the other hand requires a trailer type tractor to clear the debris that washes up , which is done manually at present and is not that great. To be fair there is a lot of ground to cover manually. That aside the beach is lovely and we were quite happy spending most of the day there. Snorkelling was brilliant, so many beautiful fish.

Kevin the manager of Segala. restaurant, wow!! he was exceptional absolutely fantastic, that is not to say the other staff were not, but Kevin connected with us. I would also mention the staff in the Cabana (where you get the beach towels) always had time to talk and very friendly.

Overall we had a brilliant stay the people of Mauritius are lovely.

We booked half board and found things very expensive, so it's worth booking all inclusive.

The food was great, we had no complaints a vast variety catering for almost all nationalities.

Room Tip: This is big resort, our room was very near to the Segala, we were fortunate had no complaints.
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  • Stayed: September 2013, travelled as a couple
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1  Thank Jennifer W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franck S, General Manager at InterContinental Mauritius Resort Balaclava Fort, responded to this reviewResponded 7 November 2013

Dear Jennifer W,

Wow! Thank you for such a wonderful review!
We are delighted to see that you had a great vacation with us and your husband enjoyed his birthday celebrations.
Your complimentary comments for Kevin in particular and for the recreation team at the Towel Cabana will be passed on. We’ll make sure that they know that you appreciated their services.
We hope to welcome you and your husband very soon for your next vacation.

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Reviewed 3 November 2013

I've stayed at this hotel for business, the service was impeccable, and the food was exotic and it was neat, clean, organized, and they had a lot of entertainment. Definitely a place to be when visiting Mauritius.

  • Stayed: September 2013, travelled on business
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Thank Nad267
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franck S, General Manager at InterContinental Mauritius Resort Balaclava Fort, responded to this reviewResponded 7 November 2013

Dear Nad267,

Thank you for your kind comments.
We now look forward to welcoming you again in our property but this time on vacation and together with your family.
Please do not hesitate to contact us directly; we would be delighted to assist you in planning your next vacation with us.

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Reviewed 1 November 2013

The hotel and the staff were fantastic and could not do enough for you. They were very welcoming, friendly and on hand to offer fantastic service.

The many staff that we met were very personable and knew your name fairly quickly. The staff were always interested in how you were doing and managers asked for feedback on a regular basis of how they could improve the services.

Overall fantastic.

Room Tip: Rooms facing the ocean excellent
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  • Stayed: October 2013, travelled as a couple
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2  Thank MICHAEL L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franck S, General Manager at InterContinental Mauritius Resort Balaclava Fort, responded to this reviewResponded 7 November 2013

Dear Michael L,

We wish to thank you for your charming comments, which we will share with our team.
Your feedback definitely helps us in challenging ourselves and finding a better way to do things, to ensure that our guests can enjoy an effortless stay.
We look forward to welcoming you back at InterContinental Mauritius Resort.

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Reviewed 30 October 2013

We arrived on the 17th October for 13 nights. It was my 50th birthday and wanted a special, idiotic holiday. We weren't disappointed. I have to say first and foremost the staff are the best thing about this hotel. They are friendly and warm and we struck up a real friendship with them. The family room (2 bedrooms) was fab with a central egg shaped bath and separate walk in shower. The food was excellent and although a buffet style in Senso restaurant you had the option of booking three other restaurants (Veda-indian, Noble house- thai and Segala- seafood, when ever you wanted. We would recommend going all inclusive as it was great value for money. My daughter and I used the gym most days and there was always an instructor there to give advise and give us exercises if needed. There is also a lovely spa there and whilst waiting for a massage we were able to use the steam room, sauna and jacuzzi. Most nights there is entertainment put on from African dance to belly dancing. Two evenings a full banquet is laid out on the beach nothing quite like eating with your toes in the sand. We would definitely revisit this lovely hotel again.

  • Stayed: October 2013, travelled with family
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1  Thank Kym108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franck S, General Manager at InterContinental Mauritius Resort Balaclava Fort, responded to this reviewResponded 31 October 2013

Dear Kim108,
Let me thank you for your wonderful review about your stay in our hotel. We are just delighted that you really enjoyed your holidays with us. Of course, pampering our guest is our priority especially when it comes time to celebrate special events like your birthday. obviously I don't have to say that we will more than happy to welcome you again.

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Additional Information about InterContinental Mauritius Resort Balaclava Fort

Address: Balaclava Fort, Coastal Rd, Balaclava, Mauritius
Phone Number:
Region: Mauritius > Pamplemousses District > Balaclava
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Balaclava
#4 Romantic Hotel in Balaclava
#5 Luxury Hotel in Balaclava
#5 Spa Hotel in Balaclava
#5 On the Beach Hotel in Balaclava
Price Range: £222 - £482 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Mauritius Resort Balaclava Fort 5*
Number of rooms: 210
Official Description (provided by the hotel):
The InterContinental Mauritius Resort Balaclava Fort is located on one of the most pristine stretches of beach overlooking Balaclava, Mauritius. Offering 210 well-appointed rooms including 10 presidential suites, 40 family-type, 20 Jacuzzi rooms and 140 Deluxe rooms. Facilities include: 3 bars, 5 restaurants, 2 swimming pools ( all heated in winter ), 8 massage rooms, a unique private island, Planet Trekkers kids club, recreational activities, tennis court, 4 meeting rooms & 1 ballroom. ... more   less 
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Also Known As:
Intercontinental Mauritius Resort, Balaclava Fort Hotel Balaclava
Intercontinental Hotel Mauritius
Intercontinental Hotel Balaclava

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