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“A wonderful Holiday!!”

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InterContinental Mauritius Resort Balaclava Fort
Ranked #5 of 5 Hotels in Balaclava
Munich, Germany
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“A wonderful Holiday!!”
Reviewed 8 May 2014

The Intercontinental is a great place where to relax and have fun at once. There is a great atmosphere there. The beach is a peaceful place with a great terrasse on the ocean from where you can observe the best sunsets ever!!
A great thank to jean Pierre and his animation team (Oliver, LLyod, Ravi, Preethee) who made our stay even more pleasant. Animation is decent never too pushy and there is always an activity to take part to, if you want.

The food and the service in the restaurants (you can chose between different kind of food/environment within the hotel) is excellent .

The hotel is well situated and not far away from Grand Bay, a nice village with good restaurants, bars and shopping possibilities. Also Port Luis and other "touristic" places are easy to be reached from there.

We got a big, very clean room, which was cleaned every day with lots of love for details by Jay, who I kindly thank for his "animal figures" on the bed :-)

A very special thank to Mr Kevin Ritoo, who made possible the upgade to this wonderful room!!
He also helped us with the booking of the the catamaran and gave us all the time valuable advices. His nice manners and professionality made the stay even more valuable :-) :-)

The fitness center and the Spa are professionally organized and very well managed.

I can really advice you to book this hotel if you want to experience a memorable holiday!!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Giada M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jiri B, Director of Sales at InterContinental Mauritius Resort Balaclava Fort, responded to this review, 9 May 2014
Dear Giada,
would like to thank you for sharing with us your great experience from InterContinental resort Mauritius. Happy to hear that you enjoyed your holiday with us and you found some friends here :-)
Yours sincerely
Jiri Benes, Director of Marketing&Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Johannesburg, South Africa
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 May 2014

We stayed at the resort for 8 days (19th-26thApril 2014), Awesome experience. We were spoiled from the time of arrival till the last minute we departed. Wanted to change our room and this was done without a fuss,despite the hotel being so full because of a wedding. We loved the personnel. The staff and food was amazing. Too much to eat and drink. Entertainment every night was fabulous. The free water sports, helped us save alot. The Highlight of our stay was my 50th birthday when we were entertained on the Sunset Cruise, this was so special, and ended with the bon fire and Sega dance. All the retuarants were nice. But our favourite was the main Segala and Senso Bar. The smile on the waiters faces, melted our hearts. The beach is very rocky so not a good sport for swimming, but further North are good beaches. There is a clinic also, where I was treated fress of charge. We loved the resort. Will recommend anytime. Thank you for your warm hospitality and excellent service. The Naidoo and Naicker Family

Room Tip: Rather choose upper level instead of ground unit, because of the dampiness due to the monsoon. We...
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lynettenaicker2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jiri B, Director of Sales at InterContinental Mauritius Resort Balaclava Fort, responded to this review, 9 May 2014
Dear Naidoo and Naicker Family,
we would like to thank you for your time to post your great review on tripadvisor.

It was our pleasure to host you at InterContinental resort Balaclava and we do hope to see you back sometime in future.

Yours sincerely

Jiri Benes, Director of Marketing& Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bengaluru, India
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 7 May 2014

I had been there for my honeymoon and my stay and experience couldn't have been better.
We just loved the location, rooms and the private beach of the resort. The DJ nites were good and had lot of fun and memorable time. The restaurants were very nice and served a variety of food to cater to all taste platters.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank shubhi_rastogi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jiri B, Director of Sales at InterContinental Mauritius Resort Balaclava Fort, responded to this review, 8 May 2014
Dear valued guest, we are delighted to hear that we made your honeymoon stay so successful and we do hope to welcome you in future for your wedding anniversary.

Yours sincerely
Jiri Benes, Director of Marketing&Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 3 May 2014

During our last visit to the Island of Mauritius, we had the opportunity to stay at the Intercontinental. Although it was only for one night, we were very impressed with the place. The staff were very friendly, the room was very spacious. It was quite surprising to see that they had three beds set in two rooms. Our kids had their own room which mean that we did not feel like sardines packed in one room. The room was very clean and well decorated and they even provided complimentary water bottles for the all family.

The hotel restaurant was exceellent and we had dinnner in the Mauritian style restaurant and the Chef was very accommodating in prepararing the plate we wanted to try and the food was very good. In all, it was a very nice evening and we would certainly stay in this hotel again as it was perfect for my family. Above all, the price was excellent considering the services and the hotel facilities. I would recommend to anyone that wants to spend a beautiful holiday with their family and still not have to take a loan to enjoy a vacation at the Intercontinental in Mauritius.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Patrick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jiri B, Director of Sales at InterContinental Mauritius Resort Balaclava Fort, responded to this review, 5 May 2014
Dear Patrick,
thank you for your time to share with us your experience at InterContinental Resort Mauritius. We really value your feedback and we are glad to hear that you liked our property.
Hope to see you soon back for longer time
Jiri Benes, Director of Marketing&Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 April 2014

While on holiday in Mauritius I went for a Birthday Dinner for my sister and the whole family we booked Fusion Restaurant the Food was amazing the atmosphere was great very friendly staff my family enjoyed that very much . Mr Nick the restaurant Manager what a Gentleman great sense of humour genuine hospitality he has . we have there he was very welcoming he made our night great my sister was very happy . we definitely coming there again when am on my holiday . Mr Nick is a gem for that hotel we will definitely recommend our friends from United Kingdom to go to that restaurant .

  • Stayed January 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank nheerah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jiri B, Director of Sales at InterContinental Mauritius Resort Balaclava Fort, responded to this review, 2 May 2014
Dear valued guest, thank you for taking time to share with us your recent experience from one of our restaurants, Noble House. I am delighted to hear that we made all all of you happy and you enjoyed our great asian food, service and Nick accompany.
Hope to see you again
Jiri Benes, Director of Marketing & Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 April 2014 via mobile

Right from the beginning the guest relation people pooorrrrrr

U guys need to really work on this .
Update this guest relation.

Well food was good liked it.

Spa was ok

Gym and there trainer was goood liked it

Nice property liked it

Stayed April 2014, travelled as a couple
Helpful?
1 Thank Divya P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jiri B, Director of Sales at InterContinental Mauritius Resort Balaclava Fort, responded to this review, 29 April 2014
Dear Divya,
thanks a lot for sharing your comments with us. Glad to hear that you like the property, our YUJ Spa and also food&beverage experience.
I will be pleased if you can contact me at jiri.benes@ihg.com to give me more details about your experience with our guest relations. This will help us to understand client point of view.
Yours sincerely
Jiri Benes, Director of Marketing&Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 27 April 2014 via mobile

We were a family of 10 who booked the intercontinental for 2 nights as we wanted to be closer to port louis and the last 3 nights we booked at a different hotel. The hotel is ok but the service is horrible. Starting from the bell boys they threw our luggage saying the no of pieces of our luggage were a lot. The restaurant staff is horrible they are not ready to help you at all and are extremely rude. I reported this to the front office manager Shiv but he didnt seem to care at all. It seems it flows from the top. They dont really care what hospitality is. The reception is so rude that our door was not opening but they did not send anyone to open the door for half an hour. We had small kids and they didnt really care. I couldnt beleive that this was actually happening in a hotel. We have stayed at a no of hotels but everyone in this hotel was so rude it was unbelievable. Their housekeeping people were so rude. There were ants innour room and we have an infant with us but the HK people said the ants r there we cannot do anything. I told them they will bite my small kid but they said report to the manager. Thr manager did not really care at all. I cant beleive this that hotels like this r still running...this is the internet world buddy....u cant do this anymore

Stayed April 2014, travelled with family
Helpful?
5 Thank Vaibhav T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jiri B, General Manager at InterContinental Mauritius Resort Balaclava Fort, responded to this review, 29 April 2014
Dear valued guest, thanks a lot for your time to share with us your opinion and experience during your recent stay with us. I would like to assure you that this is not experience and type of service which we provide to our guests as you can see from other reviews.
Can you please contact me directly to talk about your experience more in details please?
Yours sincerely
Franck Seguin, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about InterContinental Mauritius Resort Balaclava Fort

Property: InterContinental Mauritius Resort Balaclava Fort
Address: Balaclava Fort, Coastal Rd, Balaclava, Mauritius
Phone Number:
Region: Mauritius > Pamplemousses District > Balaclava
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Balaclava
#4 Romantic Hotel in Balaclava
#5 Luxury Hotel in Balaclava
#5 Spa Hotel in Balaclava
#5 On the Beach Hotel in Balaclava
Price Range (Based on Average Rates): ££
Hotel Class:5 star — InterContinental Mauritius Resort Balaclava Fort 5*
Number of rooms: 210
Official Description (provided by the hotel):
The InterContinental Mauritius Resort Balaclava Fort is located on one of the most pristine stretches of beach overlooking Balaclava, Mauritius. Offering 210 well-appointed rooms including 10 presidential suites, 40 family-type, 20 Jacuzzi rooms and 140 Deluxe rooms. Facilities include: 3 bars, 5 restaurants, 2 swimming pools ( all heated in winter ), 8 massage rooms, a unique private island, Planet Trekkers kids club, recreational activities, tennis court, 4 meeting rooms & 1 ballroom. ... more   less 
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Also Known As:
Intercontinental Mauritius Resort, Balaclava Fort Hotel Balaclava
Intercontinental Hotel Mauritius
Intercontinental Hotel Balaclava

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