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“Here for Second Helpings”

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InterContinental Mauritius Resort Balaclava Fort
Ranked #5 of 5 Hotels in Balaclava
Certificate of Excellence
Chesterfield, United Kingdom
Level Contributor
139 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“Here for Second Helpings”
Reviewed 26 June 2014

Our second visit to this lovely and well managed hotel. Last year our visit was marred by a medical problem, so we returned to complete the holiday we never had.

Again the staff at all levels were superb and welcomed us back as old friends. The food and accommodation was as splendid as ever and we can't but help in recommending the Intercontinental to all who visit Mauritius.

Room Tip: Older people may wish to choose a ground floor room if stairs are a problem
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Morton J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jiri B, Director of Sales at InterContinental Mauritius Resort Balaclava Fort, responded to this review, 27 June 2014
Dear valued guest, thanks a lot for your time to share with us your recent experience.
Happy to hear that your second visit went so well and your are feeling well now.
Looking forward to welcome you back to InterContinental resort Mauritius or any of our sister hotels round the world.
Yours sincerely
Jiri Benes, Director of Marketing & Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Mauritius
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 26 June 2014

The resort caters for a specific type of clientele! So you'll either love it or find it far short of your expectations of a 5star.

During my stay, I met some indians who seemed to be fairly happy with their stay, so i guess some people wont mind the shortcomings.

What could be improved:
Premium service - staff are friendly but not knowledgeabe, efficient or even attentive to your needs, Dont even mention anticipate your needs, we have a long way to go! However the porter service was efficient. At one point we waited for almost 45mins for 1 cocktail at the main bar.

Quality Food - Senso Main restaurant: The buffet was varied but freshness and quality was absent. We were on AI and only credited 20usd to be used at the other 4 restaurants which was rather pointless considering that an average dinner would cost well above 50usd/pp. It is also surprising to charge for non-premium items such as icecream (which was not even nice!) at 5usd or fresh juice at 10usd when on All-inclusive. The extras and supplements should only be charged on premium items, so i hope some changes can be made there.

We found cats strolling about, some people may like it, some not but best to not have strolling cats in a 5 star establishment. Moreover the birds are a big nuisance in the main restaurant and can spread diseases as they enjoy leftovers from the buffet bays and dinner tables.

The spa has excellent balinese therapists. You'll get 30-50% off which brings down the price for a treatment to around 60usd for 1 hour. I had the deep tissue massage which was well worth it and I also enjoyed the ginger honey tea served after. The warmed-up jaccuzi, hamman, sauna, plunge pool, relaxation area are all up to standard! The gym is small but modernly equipped and has one of the best views on the ocean.

Difficult to complain about the rooms:
The rooms are comfortable and spacious- AC works fine, comforable pillows and mattress, modern and nice mood stimulating theme, bathroom has a bathtub and seperate shower. The family room has an attached smaller room with 2 beds which is very convenient. Tea & coffee making facilities, mini-bar (which surprisingly was empty!!) and an LCD TV were available. The remote control for TV didnt work and the channels had frequent interruptions/interferences which made it unviewable. I'm sure this can be fixed.

The location:
Private, spacious, long stretch of beach, small islet all make it perfect for chill-out and relaxation. There are 2 swimming pools, one warmed up for colder winters. Sports entertainment is organised by Kappa club and they do a great job- kudos to laura and her team.

In summary, if you are looking for premium service and quality, you'll be disappointed but if you can overlook that, then the hotel would be a good value-for-money option.

The food quality and drinks/cocktails has to be improved greatly for me to stay at the hotel again as neighbouring hotels maritim, meridien, victoria offer better quality food at the same value.

Room Tip: choose room close to reception for convenience as some rooms could be a long walk down. otherwise gr...
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  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank PavanGopal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jiri B, Director of Sales at InterContinental Mauritius Resort Balaclava Fort, responded to this review, 27 June 2014
Dear PavanGopal, thanks a lot for your time to share with us your recent experience.
I would like to inform your that we are currently looking into our All inclusive package for any changes which maybe implemented.

Looking forward to welcome you back to InterContinental resort Mauritius or any of our sister hotels round the world.
Yours sincerely
Jiri Benes, Director of Marketing & Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Noida, Uttar Pradesh, India
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 25 June 2014

really really heaven. there are so many awesome things about this hotel.
1) They give you so many options of Indian food, whether breakfast buffet or dinner, they people have variety of Indian food. and also one Indian restaurant.
2) Every night they have some entertainment like Belly Dancing, regional dancing, beach side dinner etc. so one should not look for any kind of outside nightlife.
3) Rooms are big with balconies.

Had heavenly experience there

  • Stayed July 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Preet_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jiri B, Director of Sales at InterContinental Mauritius Resort Balaclava Fort, responded to this review, 27 June 2014
Dear Preet_12, thanks a lot for your time to share with us your recent experience.
Happy to hear that you found with us a heaven :-)
Looking forward to welcome you back to InterContinental resort Mauritius or any of our sister hotels round the world.
Yours sincerely
Jiri Benes, Director of Marketing & Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 June 2014

If you want to visit Mauritius , this is the place to stay. We stayed at the resort for our honeymoon and it was worth it! The various activities planned at the resort like candlelight dinner for honeymooners,beach party and DJ night make the stay very interesting and exciting. The private beach at the resort is gorgeous . The staff is very helpful and courteous. Rooms are spacious and comfortable. The only let down was the air-conditioning which was ineffective compared to the heat and humidity in December. Overall , this place is truly worth a stay....one of the best romantic getaways for sure!!!

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ronak84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jiri B, Director of Sales at InterContinental Mauritius Resort Balaclava Fort, responded to this review, 26 June 2014
Dear Ronak84,
thanks a lot for your great feedback for InterContinental Mauritius.
I am pleased to inform that since your stay we have taken technical improvements on our A/C units to full guests satisfaction.
Looking forward to welcome you back soon
Jiri Benes, Director of Marketing & Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liff
Level Contributor
47 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 22 June 2014 via mobile

Lovely hotel with friendly and helpful staff. Rooms very clean and spacious we had an additional twin bedroom and both rooms had large tv's. There's even one in the bathroom if you like to watch TV whilst you soak in the bath! The main bedroom has a king size bed, sofa, armchair and patio doors to a terrace with sea view. Large bathroom with two sinks, huge free standing bath and separate shower. Robes and slippers were provided as well as toiletries which were replenished daily. There was a small fridge, tea making facilities and an iron/ironing board. Both rooms had AC and the main room also had a ceiling fan. We could not fault any of the staff in the hotel as they were very friendly and helpful. Main buffet restaurant had a different theme each night with a lot of choice. Our waitress, Reena was very attentive and friendly. There was also an Indian and Oriental restaurant but we did not try these. Segala, the 'A la Carte' restaurant was amazing. It overlooked the beach and the quality and presentation of the food was excellent; not to mention the cocktails!! Manager Rajiv and Chef Rishi looked after us very well as did their staff; Nadarajen, Venisha, Vidosheen and Sonam. Sorry guys but can't remember everyones names! It was a pleasure to go there every day as nothing was too much bother for the waiters/waitresses and food was prepared and served quickly with great attention to detail. We felt the hotel was particularly good as there was plenty of room at the various little areas of the beach where a quiet corner could be found if desired. Sunbeds were well spaced out and had parasols and beach towels were provided free of charge. There were two pools; both overlooking the beach. The beach bar served lovely cocktails and lunches which we could have sitting at our sunbed if we felt really lazy! There was tennis, sea sports and a daily activity programme as well as evening
entertainment and spa treatments etc if that's your thing. There were also various shops in the lobby. Would say the only thing lacking was a minibus service for guests to and from nearby Grand Baie or Port Louis. All in all we had a great time and would definitely go back to Intercontinental. Thanks to all concerned for ensuring we had a great holiday!! Chris and Ian

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tiab/karima
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jiri B, Director of Sales at InterContinental Mauritius Resort Balaclava Fort, responded to this review, 23 June 2014
Dear Chris and Ian, well what to add to your review? I am really glad that you enjoyed your vacation with us and we will not better describe our facilities and services than you did.
Hope to see you again back in future.
Jiri Benes, Director of Marketing and Sales
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Bangalore, India
Level Contributor
63 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 18 June 2014

I stayed there for 3 nights and I had a private jacuzzi in my room/suite. The upgrade was delightful. The staff is courteous and warm. The food is tasty too although I did not eat much as we were out most of the time. The management ensured we were well taken care of.

There are no places outside the hotel hence be sure to rent a car/taxi.

Room Tip: Go for jacuzzi villas
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank khalidraza9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jiri B, Director of Sales at InterContinental Mauritius Resort Balaclava Fort, responded to this review, 19 June 2014
Dear khalidraza9,
thanks a lot for sharing with us your experience.
Hope will be able to welcome you soon back
Jiri Benes
Director of Marketing&Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gordon's Bay, South Africa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 June 2014

In May 2014 we visited the Intercontinental hotel as part of our 10th wedding anniversary celebration. We made contact with Dane Smith from this hotel indicating to him our room preferences and our anniversary celebration, and he most definitely made sure that our requests reached the right people. Although we booked a standard room, we were upgraded (for free) to a lovely Jacuzzi room on the 2nd floor upon arrival! We were also offered a romantic dinner on the beach one night to celebrate our anniversary. Dane’s assistance was friendly, professional, and obviously very effective. We also want to mention Rishi the chef at Segala restaurant who went out of his way to accommodate our preferred romantic dinner menu.

Intercontinental Hotel has the most beautiful setting with beautiful beaches. We only had one day of windy & rainy weather, the other 8 days of our stay were absolutely lovely summer weather. The facilities at the hotel are great. The bedrooms and bathrooms are spacious, and the restaurants are wonderful as well. We were on the All Inclusive package (which is definitely a must), and everything we needed (and wanted) was included in this package.

We will go back to Intercontinental any day, our stay there was most memorable and very special!

Johan & Azanne
South Africa

Room Tip: Jacuzzi room is lovely!
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Johan-and-Azanne-SA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jiri B, Director of Sales at InterContinental Mauritius Resort Balaclava Fort, responded to this review, 19 June 2014
Dear Johan & Azanne, thank you very much for your time to share with us your recent experience. Happy to hear that you enjoyed vacation at InterContinental resort Mauritius and that our staff members went out of their way.
Will personally thank to Dane & Rishi on your behalf.
Yours sincerely
Jiri Benes, Director of Marketing & Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about InterContinental Mauritius Resort Balaclava Fort

Property: InterContinental Mauritius Resort Balaclava Fort
Address: Balaclava Fort, Coastal Rd, Balaclava, Mauritius
Phone Number:
Region: Mauritius > Pamplemousses District > Balaclava
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Balaclava
#4 Romantic Hotel in Balaclava
#5 Luxury Hotel in Balaclava
#5 On the Beach Hotel in Balaclava
#5 Spa Hotel in Balaclava
Price Range (Based on Average Rates): ££
Hotel Class:5 star — InterContinental Mauritius Resort Balaclava Fort 5*
Number of rooms: 210
Official Description (provided by the hotel):
The InterContinental Mauritius Resort Balaclava Fort is located on one of the most pristine stretches of beach overlooking Balaclava, Mauritius. Offering 210 well-appointed rooms including 10 presidential suites, 40 family-type, 20 Jacuzzi rooms and 140 Deluxe rooms. Facilities include: 3 bars, 5 restaurants, 2 swimming pools ( all heated in winter ), 8 massage rooms, a unique private island, Planet Trekkers kids club, recreational activities, tennis court, 4 meeting rooms & 1 ballroom. ... more   less 
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Also Known As:
Intercontinental Mauritius Resort, Balaclava Fort Hotel Balaclava
Intercontinental Hotel Mauritius
Intercontinental Hotel Balaclava

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