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InterContinental Mauritius Resort Balaclava Fort
Ranked #5 of 5 Hotels in Balaclava
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Perfect Trip!”
Reviewed 3 July 2014

After staying at this hotel, I can honestly say that we were not disappointed. The hotel grounds were beautiful and beach was as picturesque as any post card you will see. All the staff were very attentive and the welcome upon arriving at the hotel, was one of the best we have received.

We were on a half board package and the eating options within the hotel were great. All of the restaurants were impeccably decorated and the food was delicious. There is nothing quite like having your meal while hearing the waves crashing against the beach.

There was however one restaurant within the hotel which really stood out. If you are able during your stay, I would highly encourage you to eat at Segala; one of the restaurants within the hotel. We went back quite a few times during our stay. The quality of the seafood at the restaurant was fantastic and the customer service we received was truly outstanding - better than any Michelin starred restaurant at which we have eaten!

Yoven, the chef at the restaurant, went to the trouble of creating some traditional Mauritian dishes especially for us to try and even came out from a busy kitchen to see how we enjoyed them. Arvin, at the bar, also created some drinks especially for us to try and nothing was too much trouble for him. Even the restaurant manager Rajiv was careful to make sure we had everything we needed and that we were enjoying our experience. All of the staff were friendly and attentive. Very impressed!

We considered a lot of hotels for our holiday to Mauritius and chose this hotel because it looked stunning from the photos. Now that we are (sadly) back to reality, I can say that the hotel is even more beautiful in real life and the customer service, particularly from certain individuals, was simply outstanding. Highly recommended.

  • Stayed June 2014, travelled as a couple
    • Value
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    • Sleep Quality
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Helpful?
1 Thank Shazia K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jiri B, Director of Sales at InterContinental Mauritius Resort Balaclava Fort, responded to this review, 7 July 2014
Dear Shazia,
happy to read your feedback and review.
Its my pleasure to have all my colleagues so committed to clients satisfaction. I agree that our F&B team does an outstanding job. And when you add to that sound of ocean, you are in paradise.
Hope will have a chance to welcome you back sometime in future.
Jiri Benes, Director of Marketing and Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,629 reviews from our community

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English first
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 July 2014

Don't usually write internet reviews but this was one trip where I have say a few thank you's.

First the only bad point - the tv in our first room stopped working but Adilah made sure we had a good alternative the following day. The concern of the staff was quite heartening in the way they dealt with the problem which could not have been foreseen.

Our family of four were treated to a great variety and quality of food at all the restaurants for all the meals breakfast, lunch dinner and anything in-between. The a la carte menu did offer a good taste of Mauritian food. The fish of the day was out of this world. Not the usual fish and chips we are used to here in the UK :)

With the range of cocktails and drinks in all the bars the staff made sure we didn't feel dehydrated :) Wesley at the Sugarcane bar offered some interesting suggestions.

The views from the gym were to die for and Patrick gave us some good exercise tips.

Had a few island history lessons from Olivier :) who was ever willing to answer all the questions I had about the island.

And it was all topped off by the wonderful range of entertainment and music delivered by the musically talented and versatile Pascal and the boys. Great stuff guys - will put it on YouTube soon - you guys deserve more recognition.

And with the delightful Felicia saying hi and bye to us we felt sad to leave.

Thanks also to all the other staff I have not mentioned (too many names to mention - sorry Nitish, Ravi, Navin ( nice jokes), Milan (great cocktails) :)

Breathtaking views from the hotel - we have never taken so many pictures on one holiday before.

Top marks to the management for delivering a great hotel. We will most certainly visit again - well, my 50th is not far off and I've cancelled going to the USA and Australia in favour of Intercontinental Mauritius !!!!!!

Dexter (Royal Wootton Bassett, UK)

Room Tip: We chose a ground floor room for easy access to the beach but be wary as some residents tend to leav...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dexter D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jiri B, Director of Sales at InterContinental Mauritius Resort Balaclava Fort, responded to this review, 7 July 2014
Dear Dexter, let me thank you personally for your great feedback on your recent stay.
Happy to hear that you enjoyed your stay with us and we made you decided to come back.
Looking forward to welcome you back next year.
Jiri Benes, Director of Marketing and Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
57 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 3 July 2014 via mobile

Excellent place to enjoy with family. Nice variety of vegetarian food. Courteous staff. Only disappointed by coco bar staff attitude, they were really rude and raw in behaviour, specially to the children.

Stayed June 2014, travelled with family
Helpful?
2 Thank KAMAL K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jiri B, Director of Sales at InterContinental Mauritius Resort Balaclava Fort, responded to this review, 7 July 2014
Dear Kamal,
thanks a lot for your feedback, Glad to hear that you enjoyed your family vacation with us. Will personally brief manager of CocoBar on your comment.
Yours sincerely
Jiri Benes, Director of Marketing&Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 July 2014

Amazing Experience. Very very friendly staff and no way feels like we are in a different country. Room quality was good. I liked the food Multiple restaurants loads of options. No negatives. You dont feel liked going out. Good water sports activities. Try learning snorkeling from the day you arrived. Overall excellent experience as per its budget.

Room Tip: Ground Floor Rooms are nice.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank Yatinkumar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jiri B, Director of Sales at InterContinental Mauritius Resort Balaclava Fort, responded to this review, 7 July 2014
Dear Yatinkumar, thank you very much for your review and as you said Excellent Experience.
Jiri Benes, Director of Marketing & Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southend-on-Sea, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 June 2014

I've never written a review on here before but we have just returned from such a fantastic holiday at the Intercontinental that I felt it would be unfair not to.
There were 11 of us staying at the hotel for my wedding and I have to say that from the moment we stepped into the hotel the staff couldn't be more helpful and attentive.
The reception was amazing, with fantastic views.

We were lucky enough to get upgraded twice, the Jacuzzi room was lovely, but the presidential suite - WOW! would highly recommend staying here if the budget allows.
The food was great, we ate in all of the restaurants during our stay and each one offered a wide range of foods that catered for all in our party, veggies and 18 month old included. Yes there were a few birds flying around but it didn't bother us in the slightest, you are in a tropical country after all so some element of nature/wildlife is to be expected!

The beach was lovely and quiet and there was never an issue getting sunbeds despite there being 11 of us.

The wedding day itself was utterly amazing, I would highly recommend this as a wedding venue - the staff were amazing and the setting couldn't have been more perfect.

I have to say that I read a lot of reviews on here before we came and was slightly worried - but don't be, I honestly don't know where these people holidayed but it certainly wasn't here.

Special thanks to Jean Pierre, Jonathan, Juan, Marie-Louise, Manoj, Yannick, and all of the staff that looked after us.

Needless to say we are looking at returning at some point in the future.

Room Tip: If you can get the presidential suite - do! its worth it.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stephanie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jiri B, Director of Sales at InterContinental Mauritius Resort Balaclava Fort, responded to this review, 1 July 2014
Dear Stephanie, what a compliment :-)
We are glad to hear that we made your stay so amazing. I know how important was that week for all of you and we are proud to be a piece of puzzle which make it work and time to be remembered.
Hope to be able to see you again sometime in future.

Jiri Benes, Director of Marketing & Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 June 2014

Having never visited Mauritius we were unsure of what to expect. This hotel was everything and more and would not hesitate in returning.

The hotel is vast but all the staff are hugely friendly and attentive. The service provided was the best we have experienced for sometime, and ranged from the bar staff to the receptionist, to even the water ski instructor...

The 4 restaurants help to add a fantastic variety and you will never become bored of the cuisine.

A hotel I would truly recommend.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Matthew C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jiri B, Director of Sales at InterContinental Mauritius Resort Balaclava Fort, responded to this review, 1 July 2014
Dear Matthew, we are proud to hear that you enjoyed your recent stay at InterContinental resort Mauritius. Very happy to hear your positive feedback mainly on our staff attentive service and our food & beverage product, which I am very proud off.

Looking forward to welcome you back soon
Jiri Benes, Director of Marketing & Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milton keynes
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 June 2014 via mobile

Fabulous holiday at the Intercontinental Hotel in Mauritius. Lovely room by the beach and great staff, particularly Olivier in the gym, the concierge and all the staff at the Segala restaurant for their delicious food and supply of drinks to the beach.

Stayed June 2014
Helpful?
2 Thank 19Jules
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jiri B, Director of Sales at InterContinental Mauritius Resort Balaclava Fort, responded to this review, 1 July 2014
Dear valued guest, we are proud to hear that you enjoyed your recent stay at InterContinental resort Mauritius.
Looking forward to welcome you back soon
Jiri Benes, Director of Marketing & Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about InterContinental Mauritius Resort Balaclava Fort

Property: InterContinental Mauritius Resort Balaclava Fort
Address: Balaclava Fort, Coastal Rd, Balaclava, Mauritius
Phone Number:
Region: Mauritius > Pamplemousses District > Balaclava
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Balaclava
#4 Family Hotel in Balaclava
#5 Luxury Hotel in Balaclava
#5 On the Beach Hotel in Balaclava
#5 Spa Hotel in Balaclava
Price Range (Based on Average Rates): ££
Hotel Class:5 star — InterContinental Mauritius Resort Balaclava Fort 5*
Number of rooms: 210
Official Description (provided by the hotel):
The InterContinental Mauritius Resort Balaclava Fort is located on one of the most pristine stretches of beach overlooking Balaclava, Mauritius. Offering 210 well-appointed rooms including 10 presidential suites, 40 family-type, 20 Jacuzzi rooms and 140 Deluxe rooms. Facilities include: 3 bars, 5 restaurants, 2 swimming pools ( all heated in winter ), 8 massage rooms, a unique private island, Planet Trekkers kids club, recreational activities, tennis court, 4 meeting rooms & 1 ballroom. ... more   less 
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Also Known As:
Intercontinental Mauritius Resort, Balaclava Fort Hotel Balaclava
Intercontinental Hotel Mauritius
Intercontinental Hotel Balaclava

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