Being a regular visitor to InterContinental Resort for 6 years I know the set up at the resort pretty well.
I would like to take this opportunity to congratulate Juan Losada and his team on the positive changes which have taken place at InterContinental since Juan have joined the team!
Being an IHG Gold Member I have seen the hotel in many phases of development due to regular visits to the hotel.
Since visiting the resort last year during the period of November/December and then again in January as well as recent as June 2014, there are huge and positive changes which have come about since Juan's arrival.
The staff seemed to have had a change in terms of positivity towards their jobs as well as the service which has vastly improved. There seems to be a sense of urgency amongst the staff members to get things done promptly.
The physical changes at the resort are positive as well and there seems to be some clever thought which went into the arrangement of the pool area as well as the lobby. It all just seems to make better sense in functionality.
The dining area is working much better due to the new arrangement of the food courses as well as the layout. The salads and cold starters are displayed in true 5* style and the desserts have improved which has always been a bit of a let-down for me.
Juan's friendly disposition is both welcoming and refreshing. There seems to be a friendly buzz when one enters the lobby and the presence of management is visible and assuring.
Juan you are truly an asset to the resort and your appointment has had a positive impact on the resort! Congratulations again!!
I would also like to take the opportunity to once again highlight the excellent job which your Chief Concierge Mr Kevin Ritoo does.
Having dealt with Kevin on a regular basis and for many years, he just seems to lift the bar over and over again in terms of service! Nothing is too big or small for him to handle and his friendly disposition is truly an asset to the resort.
All my travel arrangements are always handled by Kevin without any problems and it’s a pleasure to arrive at the resort and everything runs 100% smoothly.
His hands-on approach is both satisfying and welcomed.
I would like to also mention the great service I received from Anoop. I am pleased to see that he has climbed the ladder in the resort and this boy has great potential. He conducts himself in a very professional manner and takes care of all I need.
He treats me like a queen and his friendly manner is so welcomed!
Sam and Wesley are great assets to the resort as well and having known them for years as well, I have seen the growth in them. Well done!!
Congratulations again to you and your team and may the relevant beings in power be notified of this great experience which I once again had at InterContinental.
Looking forward to seeing you in the next few weeks again and then for a month in the period of November / December.
- Official Description (provided by the hotel):
- The InterContinental Mauritius Resort Balaclava Fort is located on one of the most pristine stretches of beach overlooking Balaclava, Mauritius. Offering 210 well-appointed rooms including 10 presidential suites, 40 family-type, 20 Jacuzzi rooms and 140 Deluxe rooms. Facilities include: 3 bars, 5 restaurants, 2 swimming pools ( all heated in winter ), 8 massage rooms, a unique private island, Planet Trekkers kids club, recreational activities, tennis court, 4 meeting rooms & 1 ballroom. ... more less
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- Also Known As:
- Intercontinental Mauritius Resort, Balaclava Fort Hotel Balaclava
- Intercontinental Hotel Mauritius
- Intercontinental Hotel Balaclava