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“Nestled on the Ocean with a Never Ending View of the Endless Waters & Blue Skies”

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InterContinental Mauritius Resort Balaclava Fort
Ranked #5 of 6 Hotels in Balaclava
Certificate of Excellence
Reviewed 3 August 2014

Welcome Bliss , Wide Smiled Staff Welcome you from the Security gate to the Check in Area , The Warm Hot Towel and Welcome Drink Puts you at Ease gives you a Feeling of being at some place you have been before - ;-)

Super Fast Check In , Great Ocean Facing Rooms , Plus Soft and Cushioned Beds with Large Bathrooms and Clean Atmosphere Soothes your Senses.

The Pool Side Restaurant and the Activities keep you engaged through the Day. The Breakfast Spread / The Dinner and the Food Choice is Amazing - All 3 Restaurants in the Hotel Serve you great Food.

You Can keep Walking or Dip yourself in to the Ocean Water and Stay Relaxed Through the Day.

Stay Fascinated to this Day and Eagerly Look forward to be able to do a 2nd Trip to the Marvelous Hospitality at Intercontinental - Mauritius

Stay the same Always !!!

Room Tip: Ocean Facing or Pool Facing Rooms !!!
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  • Stayed: September 2013, travelled on business
    • Value
    • Location
    • Service
1  Thank Satya M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jiri B, Director of Sales at InterContinental Mauritius Resort Balaclava Fort, responded to this reviewResponded 4 August 2014

Dear Satya,
thanks a lot lot for your nice and warm review of InterContinental Resort Mauritius Balaclava Fort.
I am happy to hear that you enjoyed your stay with us and find the hotel and staff to your expectations and even more.
Hope to be able to welcome you back to Mauritius in future.
Yours sincerely
Jiri Benes, Director of Marketing & Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,254 - 1,260 of 3,035 reviews

Reviewed 2 August 2014 via mobile

we spent this summer 9 days in this amazing hotel with beautiful areas to relax, nice view and pool to swim.
All is perfect set up but what makes the best hotel and feeling to be like home is the AMAZING STAFF from the Concierge Kevin to service pool staff with full energy every day to play on the beach voleibol, aqua gym, walking power ( we would like to thank you Prethie, Jessica, Patrick and Oliver they will keep you fit! !)
Talking about food amazing Segala staff and cuisine mixed with the view to the beach
Thanks to Rajiv and his staff
Great bedroom
Special thank you to the resident manager, Juan Losada, taking care of every detail for each client. Thanks to all for making us a great vacations!!!!

Hope see you soon

Teresa y Marisa (from Spain)

Stayed: July 2014, travelled with family
Thank Teresa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jiri B, Director of Sales at InterContinental Mauritius Resort Balaclava Fort, responded to this reviewResponded 4 August 2014

Dear Teresa, I was very happy to read your recent review and experience from our hotel.
I will share your positive feedback with all of our staff during our regular meeting.
Yours sincerely
Jiri Benes, Director of Marketing&Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2014

We traveled to Mauritius in April this year and stayed at the InterContinental Resort. The kids and I loved the resort and the staff were extremely friendly and accommodating. The staff in the restaurants were especially friendly and ensured that my boys needs were met at every meal. I would highly recommend this resort to anyone wanting to travel to Mauritius with children. We will certainly visit the resort again.

Room Tip: We had a family room which was perfect because the boys had their own space and my husband and I als...
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  • Stayed: April 2014, travelled with family
    • Location
    • Cleanliness
    • Service
2  Thank F M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jiri B, Director of Sales at InterContinental Mauritius Resort Balaclava Fort, responded to this reviewResponded 4 August 2014

Dear valued guest, let me thank you personally for your time to share with us your experience at InterContinental Resort Mauritius Balaclava Fort.
We are glad to hear that you enjoyed your stay with us and especially our famous family rooms. You are right its great to have separate room for kids with TV to keep them busy.
Yours sincerely
Jiri Benes, Director of Marketing and Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2014

Great hotel, we stayed in Presidential Suite, very spacious and lush, excellent service and great staff. Great food and the spa was excellent. I had two treatments. Noble House restaurant was the best!

Room Tip: Presidential Room is just a little more, but well worth it
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  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank Afrijam N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jiri B, Director of Sales at InterContinental Mauritius Resort Balaclava Fort, responded to this reviewResponded 30 July 2014

Dear afrijam, thanks a lot for your time to share with us your recent experience. Glad to hear that we exceed your expectations and hope to be able to welcome you back in future.
Yours sincerely
Jiri Benes, Director of Marketing&Sales

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Reviewed 29 July 2014 via mobile

We stayed in the resort for a week in july 2014. We had a family room booked for us as we were travelling with 2 kids. The room is quite spacious.
The kids had a great time. They specially enjoyed the kids club.
The service was good... the staff at the pool bar require a special mention..they were brilliant...

The only problem we experienced was with the bell desk..at the time of check in ; they forgot 2 of our bags;; it took them nearly an hour to get it to our rooms.

Overall it's a nice resort...had a very good holiday....

Stayed: July 2014, travelled with family
Thank kunalbhrt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jiri B, Director of Sales at InterContinental Mauritius Resort Balaclava Fort, responded to this reviewResponded 30 July 2014

Dear kunalbhrt, very proud to read your feedback and happy to hear that your family enjoyed stay with us. I am very sorry for inconvenience with your bags delivery, will make sure that corrective measurements are put in place immediately.
Yours sincerely
Jiri Benes, Director of Marketing & Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2014

From the moment we arrived to the moment we left the staff were very helpful and hospitable, we were meeted and greeted at all times. People with kind hearts helpful and well trained made our stay very enjoyable. From Reena and Nitin who work in the main restaurants to Olivier who works in the gym to other staff like Lloyd, the friendliness was above and beyond what we expected. The hotel was a full 5 star experience and had everything if not more than we expected down to little details such as room service twice a day to the taste of the food. The choice of restaurants, even being a vegetarian was great. In the main Senso restaurant there was one particular chef whose fresh indian cuisine at breakfast was most tasteful. The beach was spectacular and was a very relaxing experience with the private beach. The managers were very polite and informed us of the evening entertainments ( which was every night). All staff were approachable and need to be credited for their hard work as this is a holiday we would like to experience again in the future. Being at this resort offered great comfort and didn't feel the need to embark on excursions. Our room had two balconies including a jacuzzi and the room was spacious and lovely. Hope to see you all again soon, definitely one of the best places we have stayed and keep up the good work. :) xxxx rav & Sharon

  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
4  Thank Sharon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jiri B, Director of Sales at InterContinental Mauritius Resort Balaclava Fort, responded to this reviewResponded 28 July 2014

Dear Rav & Sharon, thank you very much for your time to share with us your recent experience.
I am very proud to read your feedback and will share it with all of our staff as these are the people making difference.
Yours sincerely
Jiri Benes, Director of Marketing & Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2014

My family of four and parents stayed at this hotel last week after 10 days on safari in Kenya. Having been fortunate enough to live in the US and Singapore and stay at some beautiful hotels around the world and with my husband being a member of the Intercontinental club, the Intercontinental Mauritius did not live up to expectations. As I've noticed in other reviews, we also had trouble with hot water and also a leaky toilet and bath and on one day a terrible sewage smell in our room. On one of the days we weren't left any complimentary water bottles in our room and after requesting some from the service department someone called my husband back and said that we had and was quite accusatory. The food was underwhelming, the main restaurant, Senso, was a bit like a food hall. For someone that is health conscious, I struggled. The chai, oatmeal and Bircher muesli were particularly disappointing. We ate there twice and then ate at Segara where the food and staff (particularly Rajiv and Gilles) were great. Whenever we ordered by the pool the food came out cold and took a very long time. If asked if I'd return, my answer would be highly unlikely.

Stayed: July 2014, travelled with family
2  Thank Katie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jiri B, Director of Sales at InterContinental Mauritius Resort Balaclava Fort, responded to this reviewResponded 22 July 2014

Dear Katie, thank you very much for your time to share with us your review of InterContinental resort Mauritius.
We take very serious your feedback as I would like to get more deep knowledge of your experience, can you please contact me directly at jiri.benes@ihg.com to discuss this more in details please?
Thanks a lot and looking forward to hear from you soon
Jiri Benes, Director of Marketing & Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about InterContinental Mauritius Resort Balaclava Fort

Address: Balaclava Fort, Coastal Rd, Balaclava, Mauritius
Phone Number:
Region: Mauritius > Pamplemousses District > Balaclava
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Balaclava
#4 Romantic Hotel in Balaclava
#5 Luxury Hotel in Balaclava
#5 Spa Hotel in Balaclava
#5 On the Beach Hotel in Balaclava
Price Range: £203 - £344 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Mauritius Resort Balaclava Fort 5*
Number of rooms: 210
Official Description (provided by the hotel):
The InterContinental Mauritius Resort Balaclava Fort is located on one of the most pristine stretches of beach overlooking Balaclava, Mauritius. Offering 210 well-appointed rooms including 10 presidential suites, 40 family-type, 20 Jacuzzi rooms and 140 Deluxe rooms. Facilities include: 3 bars, 5 restaurants, 2 swimming pools ( all heated in winter ), 8 massage rooms, a unique private island, Planet Trekkers kids club, recreational activities, tennis court, 4 meeting rooms & 1 ballroom. ... more   less 
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Also Known As:
Intercontinental Mauritius Resort, Balaclava Fort Hotel Balaclava
Intercontinental Hotel Mauritius
Intercontinental Hotel Balaclava

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