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“These guys sell Dreams!”

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Angsana Balaclava Mauritius
Ranked #1 of 5 Hotels in Balaclava
Certificate of Excellence
Mumbai
Level Contributor
44 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“These guys sell Dreams!”
Reviewed 21 August 2012

Whatever I write will be less.
We went to Angsana with great expectations, from the property as well as service, this being a 5 star property. But these guys somehow managed to exceed all expectations!
The check-in in itself is so pleasant and non intimidating, with welcome cocktails and warm towels, it can totally satiate the tired soul.
This is supposed to be the smallest 5 star hotel in Mauritius (62 rooms, thats all!) and this helps BIG time! I have stayed in other 4 stars and 5 stars which make you feel you are in some small town in itself with so many people buzzing around you!
Due to the small size, the service quality thus is great! You have everyone, right from the front desk to the servers in the restaurants, to the chef, ALL calling you by your first names in a couple of days time! One does feel at home, though more like a palatial home :)

PROs:
1.Too many. Rooms - Amazing! Every minutest detail taken care of! Like the TV can revolve a full 360 degree following you wherever you sit. Coffee machines, Tea maker, fruits, daily two bottles of water, amazing bath products, I can go on and on.
2. Food: Awesome! The chef is Indonesian and he can cook ANY cuisine. And not just cook, the presentation is right out of Masterchef Australia! :) The best part is, he does not compromise. If say a Thai curry is supposed to be spicy, he would make it spicy to preserve the taste. Ofcourse there would be a milion people warning you, including the chef, before you order the same :)
3. Beach: Great beach, great water activities like kayaks, snorkelling, etc all free though.
4. Last but not the least, In suite pool. We really didnt want to be on beach, and never used the two swimming pools in the hotel!
5. Angsana Spa: One should definitely try this. Its an amazing , relaxing experience!

CONS:
1. Cant think of any, but probably there can be a way to warm water in the in suite pool.
2. And the TV can do with more channels :)

Overall: I am So going to come back here again! And try other Agsana properties Only thanks to this experience.
Lasting impression: The front desk team actually standing at the door and bidding us good byes with smiles on their face, waving their hands! Touched us no end!

Room Tip: If not choosing a beach front villa, choose rooms on higher floors to get a little more privacy in y...
See more room tips
  • Stayed August 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank AmarChopra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BTGroup, General Manager at Angsana Balaclava Mauritius, responded to this review, 6 September 2012
Dear Valued Guest,
Thank you for choosing our resort for your recent holiday and for taking the time to share such wonderful comments. I am delighted to learn that Angsana Balaclava managed to exceed all your expectations of a 5 star property.
As an exclusive intimate boutique resort, Angsana Balaclava places an emphasis on the attention to details and it is fantastic to read that from the check-in to the cuisine to the hotel facilities made you feel like at home, though more like a palatial home and that the farewell by our front desk team touched you so much and remained as a lasting impression.
Your gracious and constructive comments have been passed to our personnel and acknowledged by management, which will serve as an added inspiration to consistently maintain the high standards you have experienced, and which are one of the trademarks of our brand.
We would like to thank you once again for your comments as these will truly help us to monitor, and improve even further our Angsana services and facilities. I trust you had a pleasant and safe journey home and look forward to welcoming you back again to Angsana Balaclava or to any of our other resorts worldwide.
Yours sincerely,
Pascal Prigent
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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860 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (158)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
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English first
Parsippany
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 August 2012

We spent 10 days in Aug 2012 with my wife in this resort for our honeymoon trip.
And it was unbelievable!

The romantic atmosphere which was created for us at our candlelight dinner during dinner and in rooms, delicacy dinner each day!
It was really, really nice and worth the money paid for half-baord which we had

Denis

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Angsana.com

Helpful?
2 Thank dgalinsh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BTGroup, General Manager at Angsana Balaclava Mauritius, responded to this review, 6 September 2012
Dear Valued Guest,
Thank you for choosing our resort for your recent holiday and for taking the time to share such wonderful comments. I am delighted to learn you found Angsana Balaclava an excellent place for honeymoon!!
As an exclusive intimate boutique resort, Angsana Balaclava places an emphasis on the attention to details and it is fantastic to read that you spend 10 unbelievable days in such a romantic atmosphere created for you upon your candle light dinner and in your room, and experienced the delicacy dinners each day.
Your gracious comments have been passed to our personnel, which will serve as an added inspiration to consistently maintain the high standards you have experienced, and which are one of the trademarks of our brand.
We would like to thank you once again for your comments as these will truly help us to monitor, and improve even further our Angsana services and facilities. I trust you had a pleasant and safe journey home and look forward to welcoming you back again to Angsana Balaclava or to any of our other resorts worldwide.

Yours sincerely,

Pascal Prigent
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Herts
Level Contributor
311 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 259 helpful votes
Reviewed 16 August 2012

Absolutely perfect for that peaceful break / honeymoon etc. The resort is so small and set apart so that there is a genuine feel of peace and quiet. The outlook is stunning and, if you are able to, the beachfront villas are absolutely stunning! It is worth requesting a ground floor suite if you want to step off your terrace onto the beech and you then have your own sun loungers at the edge of your infinity pool on the beech.

The breakfasts are interesting, and super having them freshly prepared. The food in the evening ranged from good to excellent - the desserts were certainly the strongest of the courses through the week. The staff are extremely helpful, but can occasionally get the wrong end of the stick. Nevertheless, the effort is 100%! Security, as mentioned in other reviews, is also excellent.

Being so small, it was wonderful turning up at the boathouse for water sports and boat rides and there was never a queue, and rarely anyone else doing much - wonderful having a glass bottomed boat ride and snorkeling to ourselves, for instance.

The room was amazing - absolutely stunning! It was winter and the air conditioning did struggle to compete with the heat coming from the mini-bar. I hope that this was just a fault, since this would have been a big issue in summer. Do watch for Mozzies... not the fault of the hotel, just a fact! Also, note that pools are not heated...an issue in winter (but not summer). It meant that one's infinity pool and jacuzzi was bracing rather than wholly enjoyable.

Do note that drinks are fabulously expensive. The wine list is rather unexciting and alarmingly expensive. If you stay here, do remember to budget accordingly here!

Overall, if you are looking for a small, luxury, boutique resort, this is about as perfect as you'll get.

Room Tip: Ground Floor beech front villas, if you're able to splash out!
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  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank 5_9_2_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BTGroup, General Manager at Angsana Balaclava Mauritius, responded to this review, 6 September 2012
Dear Valued Guest,
Thank you for choosing our resort for your recent holiday and for taking the time to share such wonderful comments. I am delighted to learn that Angsana Balaclava was absolutely perfect for a peaceful break and honeymoon to you.
As an exclusive intimate boutique resort, Angsana Balaclava places an emphasis on the attention to details and it is fantastic to read that you found the outlook stunning, the breakfasts interesting, the associates extremely helpful, security level excellent and rooms to be amazing and stunning!
Your gracious comments have been passed to our personnel, which will serve as an added inspiration to consistently maintain the high standards you have experienced, and which are one of the trademarks of our brand.
We would like to thank you once again for your comments as these will truly help us to monitor, and improve even further our Angsana services and facilities. I trust you had a pleasant and safe journey home and look forward to welcoming you back to this little paradise, Angsana Balaclava or to any of our other resorts worldwide.
Yours sincerely,
Pascal Prigent
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mauritius
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 August 2012

We recently went to Angsana Balaclava for our honeymoon and words simply do not suffice to describe this little paradise. The staffs are very friendly, attentive and spontaneous.

The staffs left no stone unturned to make us feel so comfortable. The food was simply excellent and succulent. Also we felt very secure out there. One thing which we really admire is that we could leave all our things in the open!!!

We would simply not miss another chance to go to Angsana Balaclava again!Thank you everyone for making our stay a memorable one.

Vivek/Neervashi

Room Tip: The Spa Suite is very spacious with a private pool. You can even have a view of the beach and you ca...
See more room tips
  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Neervashi M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BTGroup, General Manager at Angsana Balaclava Mauritius, responded to this review, 14 August 2012
Dear Valued Guest,
Thank you for choosing our resort for your recent holiday and for taking the time to share wonderful and constructive comments. I am delighted to learn that Angsana Balaclava was a world-class place for a perfect honeymoon to you.
As an exclusive intimate boutique resort, Angsana Balaclava places an emphasis on the attention to details and it is fantastic to read that you found our staff to be very friendly, attentive and spontaneous, and the food excellent and succulent which made your stay a memorable one.
Your gracious comments have been passed to our personnel, which will serve as an added inspiration to consistently maintain the high standards you have experienced, and which are one of the trademarks of our brand.
We would like to thank you once again for your comments as these will truly help us to monitor, and improve even further our Angsana services and facilities. I trust you had a pleasant and safe journey home and look forward to welcoming you back to this little paradise, Angsana Balaclava or to any of our other resorts worldwide.
Yours sincerely,

Pascal Prigent
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bengaluru, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 August 2012

we have very much enjoyed our stay in the above resort.
As we are vegetarians, we request concern person to use green / red dot beside the name of the dishes.
All of your staff had been friendly & good.
Your seashore staff ( boat staff) should understand that not all the people know ocean rides they should teach us & not expect us to know before hand.

otherwise all is well.

Shah

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Angsana.com

Helpful?
1 Thank BekalTaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BTGroup, General Manager at Angsana Balaclava Mauritius, responded to this review, 14 August 2012
Dear Valued Guest,
Thank you for choosing our resort for your recent holiday and for taking the time to share wonderful and constructive comments. I am delighted to learn that you very much enjoyed your stay at Angsana Balaclava.
As an exclusive intimate boutique resort, Angsana Balaclava places an emphasis on the attention to details and it is fantastic to read that you found our staff to have been friendly and good.
Your gracious comments have been passed to our personnel, which will serve as an added inspiration to consistently maintain the high standards you have experienced, and which are one of the trademarks of our brand. Please rest assured that the management will also follow on and action on the suggestive comments about the boat house.
We would like to thank you once again for your comments as these will truly help us to monitor, and improve even further our Angsana services and facilities. I trust you had a pleasant and safe journey home and look forward to welcoming you back to Angsana Balaclava or to any of our other resorts worldwide.
Yours sincerely,

Pascal Prigent
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 28 July 2012

My boyfriend and I stayed here for a weekend getaway last weekend. We thoroughly enjoyed the hotel and were able to completely relax due to the ambiance of the hotel. We didn't experience any maintenance issues at all during our stay so perhaps they have now been able to iron out any earlier issues I read about in previous reviews.
The hotel has been designed nicely with the rooms either overlooking the pool area or the beach. The restaurant area is very nice and you can choose to sit inside, on the terrace or in the outdoor garden.
We found the menu provided a good number of choices for the evening meals for each course and also a good variety from the evening before. We enjoyed being able to order our hot breakfast from the menu and have it cooked to order. It arrived fresh and hot, a nice change from breakfast buffets where sometimes the food is not so fresh. We were still able to select the breads, pastries, fruits, cold cuts and cereals etc from the buffet. The quality of the food was very good. There is a really nice bar loacted next to the restaurant and we enjoyed a drink here each night after dinner.
The staff provided us with excellent service and were genuinely interested in ensuring that everything was to our satisfaction.
Although we didn't have a treatment in the sap, the staff gave us a very friendly tour around the spa and it was very tastefully done. It looked very inviting and relaxing.
Our room was very nice, very large with all the amenties you need. A huge bathtub with quality products provided and double sinks. I liked the bathrobes and slippers designed specifically for this hotel. We had a private pool on our balcony but as it wasn't heated it was a bit too cold to swim in.
The beach was very nice and the sunbeds good quality and comfortable. We enjoyed a very nice sunset on the beach in the evening and we watched the local fisherman further along the beach during the day. There was security on the beach and throughout the hotel day and night so we certainly felt safe. The pool area was also very nicely designed. We actually had to to ourselves when we used it as most guests were at the beach. There is a swim up bar and a lunch time restaurant with the table set in the shallow water.
Overall a very enjoyable stay in a luxurious environment with excellent service and attention to detail.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Intrepidadventure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BTGroup, General Manager at Angsana Balaclava Mauritius, responded to this review, 14 August 2012
Dear Valued Guest,
Thank you for choosing our resort for your recent holiday and for taking the time to share such wonderful comments. I am delighted to learn that you found Angsana Balaclava to be quality and luxury hotel and a great place to really relax.
As an exclusive intimate boutique resort, Angsana Balaclava places an emphasis on the attention to details and it is fantastic to read that you thoroughly enjoyed the hotel, the ambiance, the room, the food quality, the bar, the staff, the nice sunset on the beach and so on.
Your gracious comments have been passed to our personnel, which will serve as an added inspiration to consistently maintain the high standards you have experienced, and which are one of the trademarks of our brand.
We would like to thank you once again for your comments as these will truly help us to monitor, and improve even further our Angsana services and facilities. I trust you had a pleasant and safe journey home and look forward to welcoming you back to Angsana Balaclava or to any of our other resorts worldwide.
Yours sincerely,

Pascal Prigent
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 17 July 2012

Angsana Balaclava is located in a serne and beautiful place on the Mauritian island and is close to Port Louis. The service is unmatched and the luxury can get addictive. this is the best of all 5 star resorts we have ever stayed in and we are now sure to use Angsana property anywhere its available in our future holiday destinations. Everything from the booking enquiry to the check out was smooth and the hotel staff ensured there was a personal touch to what they did. They really make you feel special with their warm hospitalitynand are ready to go out of the way to ensure you are completely comfortable and enjoying the stay.
The Chef even cooked stuff out of the menu to meet our tastes. Special and variety of food was prepared for our two year old son. Toys and games were provided insuite to keep him occupied as well. The pool boys would play with the child and take care of him while we went for the water sports. That reminds me that the resort offers a variety of water sports for free and many others at a cost on request.
we would recommend Angsana Balaclava to anyone and everyone visiting Mauritius. Thanks once again to the staff of the resort for making our stay so memorable. I would not take names of any of the hotel staff here as I wouldnt want to miss out any. Everyone of you were great.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Angsana.com

Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BTGroup, General Manager at Angsana Balaclava Mauritius, responded to this review, 30 July 2012
Dear Valued Guest,
Thank you for choosing our resort for your recent holiday and for taking the time to share such wonderful comments. I am delighted to learn that you found the service at Angsana Balaclava to be unmatched and the luxury level to be addictive.
As an exclusive intimate boutique resort, Angsana Balaclava places an emphasis on the attention to details and it is fantastic to read that our personnel made you feel special with their warm hospitality, personal touch, and that the chef met your food taste and the one of your two year old son, who was kept busy with lots of activities. It is also very nice to know that you find Angsana Balaclava a place to be recommended to all.
Your gracious comments have been passed to our personnel, which will serve as an added inspiration to consistently maintain the high standards you have experienced, and which are one of the trademarks of our brand.
We would like to thank you once again for your comments as these will truly help us to monitor, and improve even further our Angsana services and facilities. I trust you had a pleasant and safe journey home and look forward to welcoming you back again to Angsana Balaclava or to any of our other resorts worldwide.

Yours sincerely,

Pascal Prigent
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Angsana Balaclava Mauritius

Property: Angsana Balaclava Mauritius
Address: Turtle Bay, Balaclava, Mauritius
Region: Mauritius > Pamplemousses District > Balaclava
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 On the Beach Hotel in Balaclava
#1 Romantic Hotel in Balaclava
#1 Luxury Hotel in Balaclava
#1 Spa Hotel in Balaclava
#1 Family Hotel in Balaclava
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Angsana Balaclava Mauritius 5*
Number of rooms: 52
Official Description (provided by the hotel):
Nestled on the northwest coast of Mauritius, in the secluded area of Turtle Bay, Angsana Balaclava offers a hideaway ideal for travellers looking for privacy and relaxation. Angsana Balaclava is the island’s premier boutique resort – the latest 5-star resort on the Mauritian landscape. ... more   less 
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Also Known As:
Angsana Balaclava Hotel Balaclava
Angsana Balaclava Mauritius

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