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“Over rated, poor service and location” 3 of 5 bubbles
Review of Angsana Balaclava Mauritius

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Angsana Balaclava Mauritius
Ranked #1 of 5 Hotels in Balaclava
Certificate of Excellence
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Over rated, poor service and location”
3 of 5 bubbles Reviewed 16 June 2013

My wife and I stayed for 5 nights for our honeymoon. We found the grounds of the resort and the rooms to be beautiful. The pools were nice but very loud. There was a lack of food options and the special meals were a total rip off. The beach was brown so the pools were the only options. The staff in the boat house were rude and unhelpful but still better then the rest of the service staff. We met a manager on arrival but did not meet anyone else with any knowledge. Reception were useless and had no knowledge of any activities or services offered in the hotel. Food n bev staff were very slow. It took 20 minutes to be served by the pool, 10 minutes to get drinks and 45mins for a plate of calamari! The staff generally gathered together socialising as opposed to working.

I would advise against others staying until service makes it to a least a 3 star level.

  • Stayed June 2013
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank HullyAus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BTGroup, General Manager at Angsana Balaclava Mauritius, responded to this review, 25 June 2013
Dear Valued Guests,

Thank you for commenting on our resort following your recent stay with us.

We are glad that you found the grounds of the resort and the rooms to be beautiful. Each of our suites and villas have been designed to reflect a Mauritian feel with the fusion of Oriental, Occidental and African cultural influences, but also to be a home away from home.

We are however very disappointed to read that your recent stay at Angsana Balaclava Mauritius was also over rated and that the service was poor. I would like to seize this opportunity to present my sincere apologies for the disappointing experience and i am truly sorry to hear about all the various issues you encountered.

We are surprised to find out that you found there was a lack of food as everyday we offer a different menu to our guests.

We wish to assure you that all issues experienced are currently being investigated internally. It is our greatest goal to make sure that our guests have a most enjoyable stay with us and I am sorry that we did not achieve our goal on this occasion.

We would like to thank you once again for your comments as these will truly help us to monitor, and improve even further our Angsana services and facilities.

We trust you had a safe flight back home.

Yours Sincerely
Pascal Prigent,
General Manager
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839 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (158)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
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English first
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 14 June 2013

My wife and I spent our honeymoon at Angsana in June. To start with, Kiran, Olivier at the front desk upgraded us to a Villa and was extremely helpful and friendly during our stay. Everything from the service, the rooms and the grounds of the resort was text book perfect. We stayed there on a half board basis and were initially expecting buffet to be provided at breakfast and dinner and were extremely pleased when we were provided with Michelin star food. We would definitely recommend Angsana to others honeymoon. The hotel staff always ensured that they did their upmost to ensure that we had a great time. We would like to thank all the staff at Angsana for making our honeymoon an enjoyable and memorable experience. Kibria & Shanara Ahmed

  • Stayed June 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Kibria A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BTGroup, General Manager at Angsana Balaclava Mauritius, responded to this review, 25 June 2013
Dear Kibria & Shanara,

Warmest Greetings from Angsana Balaclava Mauritius.

It is a great pleasure to read that your recent stay with us was ‘absolutely fabulous’.

Being an exclusive intimate boutique resort, Angsana Balaclava places an emphasis on the attention to details and we are glad that the little attentions could make your stay a text book perfect one. Our team is trained to be authentic, friendly, and gracious and provide a service attitude that is above expectations.

All our Suites & villa have been designed to reflect a Mauritian feel and make our guests feel like a home away from home.

As we strive to make each guests stay an unforgettable one, Our Balinese Chef Suardi and his team offers a wide selection of different food each day to awaken our guests’ taste buds. The Angsana Balaclava Mauritius concept aims to provide the most delicious international cuisines as well as contemporary Asian Fusion cuisine.

All your kind comments have been passed to rest of the team who take great pride in what they do.

Congratulations on your recent wedding and we are glad we could make your honeymoon a special moment.

We trust you had a safe flight back and look forward in welcoming you again at Angsana Balaclava Mauritius or any of our resorts around the world.

Yours Sincerely,
Pascal Prigent
General Manager
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Port Louis
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 13 June 2013

Great hotel,
I went to stay there for on the 31st December till 2nd of January. It was awesome. I took the spa suite. The pool on the balcony was so nice. The food was delicious. The price was expensive but then that was probably because it was new year's time so it is understandable. I definitely recommend it to people on honeymoon or who wants to relax.

Room Tip: Definitely go for it
See more room tips
  • Stayed December 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Haj296
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BTGroup, General Manager at Angsana Balaclava Mauritius, responded to this review, 17 June 2013
Warmest Greetings from Angsana Balaclava Mauritius.

Thank you for sharing a review on trip advisor following your stay at our Resort last December and thank you for choosing us to celebrate New year eve’s.

The spa Suite is definitely one of our guest’s favourite and there is nothing better than dip in your own private swimming pool during the hot Mauritian Summer. The philosophy behind the resort is based on providing a haven for rejuvenation of the body, mind and soul but also to be an intimate hideaway for couples and honeymooners.

Thank you for commenting on the food that our Balinese Chef Suardi and his team take great pride in preparing each day. At Angsana Balaclava Mauritius, guests are spoilt for choice with our exotic Asian fusion menus as well as international European cuisine, authentic Creole food or even our piquant Indian cuisine.

It has been a great pleasure to have you during the festive season and we hope to welcome you once again at Angsana Balaclava Mauritius.

Yours Sincerely
Pascal Prigent
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
5 of 5 bubbles Reviewed 6 June 2013

My husband and i stayed 6 nights at angsana and we had a fabulous time.
To start, oliver at the front desk has been very very helpful and friendly. And we thanks oliver for the upgrade of suite.
Lek the bar/ beach manager and sailend one of the restaurant staff has been very helpful and friendly. We also thanks rest of the staff of angsana for being very helpful.
We had a good time in angsana and it was indeed a pleasure staying there.

  • Stayed June 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Angsana.com

Helpful?
3 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BTGroup, General Manager at Angsana Balaclava Mauritius, responded to this review, 7 June 2013
Warm Greetings from Angsana Balaclava Mauritius

It is with great pleasure that we are reading your comment on Trip Advisor after your recent stay with.

Being an exclusive intimate boutique resort, Angsana Balaclava places an emphasis on the attention to details and we strive to create a memorable stay for our guests. Our team is trained to be authentic, friendly, gracious and provide a service attitude that is above expectations and it is very encouraging to know that they were up to standard.

Your kind comments have already been passed to Olivier and the rest of our team who are appreciative of your kind feedback on their hospitality and efficient service.

We thank you once again for sharing your comments on trip advisor and are glad that overall you had a good time with us.

We trust you had a pleasant and safe journey home and look forward to welcoming you back again to Angsana Balaclava or to any of our other resorts worldwide.

Yours Sincerely,

Pascal Prigent
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
london
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 24 May 2013

That is the only way I can explain it, as a Travel agent I have been to plenty of beautiful countries and stayed in some amazing hotels and the Angsana Balaclava is right at the top with them .

Everything from the staff to the rooms and grounds is amazing!!

The hotel staff can’t do enough for,you, on arrival we had a quick and easy check in and
off we went to explore our room, we stayed in a garden suite and it was just like the pictures we had seen, it was very spacious and had all the amenities that you would expect from a 5 star hotel.

We went down for dinner on the first night the restaurant was very beautiful we had seats outside and there was a fashion show going on which was nice and during our meal the manager come over to say hello to us which was really nice of him and great customer service which they seem to be very good at.

The food was amazing the chief was outstanding we ate so much food that we couldn’t move , everyday there was a different menu with so many choices we got confused as we wanted to eat them all and the food presentation was second to none.

The views are stunning the pool area is lovely to relax and unwind in ,even though the hotel was on full occupancies you would never know that it was full.

we had a tour of the grounds and the others villa and suites and they were even more beautiful than the garden suite which we thought was amazing and couldn’t get any better.

I would like to thank all the staff and especially the manage Pascal Prigent for making our stay so memorable .

Keep up the good work and I would be differently recommended this wonderful boutique hotel to all my clients as it is something you truly do need to experience.

  • Stayed May 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank travelagent09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BTGroup, General Manager at Angsana Balaclava Mauritius, responded to this review, 31 May 2013
Dear Valued guest,

First of all, thank you for sharing such a kind and generous comment on Trip advisor following your recent stay with us. We are glad that your time with us was great and that you felt like you were in paradise.

Surrounded by tropical landscapes and lagoon pool views, every Garden Suite exudes a rustic charm and its spacious veranda is the perfect spot to witness a magnificent Mauritian Sunset.

Our Chef who comes from Bali and his team pride themselves with a Mauritian Asian fusion cuisine which indeed add in making our guests stay an even more memorable and enjoyable one by innovating new ideas and dishes to awaken our guests taste buds each day.

Being an exclusive intimate boutique resort, Angsana Balaclava places an emphasis on the attention to details .Our team is trained to be authentic, friendly, gracious and provide a service attitude that is above expectations and we are glad to read that they were up to standards and expectations.

It has been a pleasure having you and we are glad to have provided you with a memorable experience.

We trust that you had a safe flight back home and look forward to welcoming you to Angsana Balaclava Mauritius very soon.

Regards

Pascal Prigent
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
5 of 5 bubbles Reviewed 21 May 2013

If there was anything better than First Class Service I would award Angsana with it.
Everything looked after from start to finish. Stayed in the BeachFront Suite room 802. The best beachfront suite with the best views. This villa is inter-connected with the "Presendential Villa". An example of the service they provide... Initially I wasnt happy with the view from the villa due to a large tree blocking part of the amazing view of the ocean. Resort management were on to it straight away and chopped down the tree. That is what you call First Class service and going the extra mile!!
Food was excellent. Amazed by the service. Absolutely spotless villa's. Staff were extremely approachable, warm and friendly.
Great resort and would definitly come back again. Anyone thinking about booking, dont think about it. Go ahead and book it, rest assured you will not be dissappointed. A big shout out to Yann on reservations who sorted out the bookings. Yann, Thanks for everything.
Only negative factors were prices for drinks and taxi fares. But one would expect these to be high in/from a 5 star resort.
10/10

  • Stayed April 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Angsana.com

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BTGroup, General Manager at Angsana Balaclava Mauritius, responded to this review, 27 May 2013
Dear Valued Guest,

Thank you for sharing such a great review on Trip Advisor following your recent stay at Angsana Balaclava Mauritius.

As romantic, enchanting and captivating experiences await you, Angsana Balaclava Mauritius is the perfect place to celebrate your love. Our Beachfront Suites with its superb Ocean Views, steam showers and private relaxation pool remain a favourite of our guests as they indulge in private moments with their loved ones.

We would however like to mention that we did not cut the tree but trimmed it so you could have a better view from your balcony. At Angsana Balaclava Mauritius we are environmentally conscious and take great care and pride of our fauna and Flora.

Thank you for your comment about our staff and service. As we strive to create a memorable stay for our guests, I am especially encouraged by your positive feedback on our service standards. Our team is trained to be authentic, friendly, gracious and provide a service attitude that is above expectations.

We are also glad to learn that our original Asian Fusion cuisine, together with the extensive array of international cuisine that our Balinese Chef Suardi and his team proposed you was up to expectations.
Your gracious comments have been passed to our personnel, which will serve as an added inspiration to consistently maintain the high standards you have experienced, and which are one of the trademarks of our brand.

We are delighted to learn that we provided you with the perfect escape and look forward to welcoming you back to our resort very soon.

Yours sincerely
Pascal Prigent
General Manager
Report response as inappropriate
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A TripAdvisor Member
5 of 5 bubbles Reviewed 14 May 2013

We stayed at Angsana Balaclava during our 50 year birthday tour. It also worked as a
second honeymoon trip. We had a great time at Angsana and was very positive suprised,
even when you consider it is already a fairly expencive 5 star location ! NIce accomandation,
excellent food and most of all a very friendly staff. Alltogether . GREAT :-)

  • Stayed May 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Angsana.com

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BTGroup, General Manager at Angsana Balaclava Mauritius, responded to this review, 20 May 2013
Dear Valued Guest,

Thank you for choosing Angsana Balaclava Mauritius to celebrate your 50 Birthday tour and we are very pleased to hear that it turned out to be a second honeymoon trip for you.

What better way to start your celebrations than letting the world slip away as you sink into the surrounding environment of our resort which is designed for guests to embark on a journey of rejuvenation and wellness with experiences to indulge and soothe all senses.

Thank you for commenting on our accommodation and food. Our suites have been designed to offer privacy and pampering so it can be a second home away from home. In the Kitchen, our Balinese executive and his team each day innovates and creates new recipes in order to awaken our guests taste buds and we are glad they were up to expectations.

We have a very dedicated team of people who places emphasis on the attention to details and as we strive to create a memorable stay for our guests, I am especially encouraged by your positive feedback on our service standards.

We trust you had a safe flight back and hope that all the celebrations went well. We look forward in welcoming you once again on another special occasion at Angsana Balaclava Mauritius.

Yours Sincerely
Pascal Prigent
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Angsana Balaclava Mauritius

Property: Angsana Balaclava Mauritius
Address: Turtle Bay, Balaclava, Mauritius
Region: Mauritius > Pamplemousses District > Balaclava
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Balaclava
#1 On the Beach Hotel in Balaclava
#1 Family Hotel in Balaclava
#1 Romantic Hotel in Balaclava
#1 Luxury Hotel in Balaclava
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Angsana Balaclava Mauritius 5*
Number of rooms: 52
Official Description (provided by the hotel):
Nestled on the northwest coast of Mauritius, in the secluded area of Turtle Bay, Angsana Balaclava offers a hideaway ideal for travellers looking for privacy and relaxation. Angsana Balaclava is the island’s premier boutique resort – the latest 5-star resort on the Mauritian landscape. ... more   less 
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Also Known As:
Angsana Balaclava Hotel Balaclava
Angsana Balaclava Mauritius

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