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“Superb hotel”

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Angsana Balaclava Mauritius
Ranked #1 of 6 Hotels in Balaclava
Certificate of Excellence
Utrecht, The Netherlands
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Superb hotel”
Reviewed 10 September 2013

Very nice small to medium size hotel with quality suites in a secluded area with good food and friendly people. We really enjoyed our honeymoon here. If I have to nitpick the improvement items are in delivering consistent high quality five star service: the room service can be more consistent in their work (resupply of used cups, add coffee for the Nespresso machine etc.) and the kitchen and waiters are extremely fast (too fast) when serving courses. We had to ask them a number of times to give us some time before serving the next course as our diners would have been very short if we did not. Don't get me wrong though the Angsana staff was always very helpful and nice to us and we had a great time in Mauritius!

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Erik_Drost
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angsana Balacla... M, General Manager at Angsana Balaclava Mauritius, responded to this review, 25 September 2013
Dear Valued guest,


We would like to thank you for taking time to write and Trip Advisor comment. We are pleased to know that you had a great time in Mauritius following your stay at our resort.

Nestled in the secluded area of Turtle Bay, Angsana Balaclava Mauritius with its 52 suites, offers a hideaway ideal for travellers looking for privacy and relaxation. We are thrilled to find that you found our suites very nice and of quality standard.

We trust you were able to taste chef Suardi’s innovating cuisine and various menus. The team works hard on creating new ideas and dishes each day to awaken our guests’ taste buds. It is very encouraging to know that you found that our staffs were friendly.

Our team is trained to be authentic and provide service attitude that is above expectations.
Your warm comments have been passed on to all the personnel that made your stay special.

I hope you had a safe trip back and we look forward to welcome you back at our resort.


Yours Sincerely,
Pascal Prigent
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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915 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (170)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Amsterdam, The Netherlands
Level 5 Contributor
71 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 5 September 2013

An absolutely stunning place the brightest gem amongst the others , breathless views from our bed accompanied with Mauritian wine ( not the best) we did actually swop for something more descent. The restaurants offers you only good quality food ( a bit expensive though). Our suite , with ocean view , hammam spa and private pool designed very tastefully . now for even more relaxation offer yourself a massage or more by the angels at the spa! Awesome ! Never had better. The staff very helpful at all times. The bar tender " call him doc" has all the right stuff to get away with your fever or name it. And you will arrive in a fantastic shape back in your suite for a rock n roll night. I highly recommend this place . Only one thing to mention; the bar, music, music,music ! Let it rock and the ambiance will be perfect . A very satisfied client(s)

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank styleandclass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angsana Balacla... M, General Manager at Angsana Balaclava Mauritius, responded to this review, 25 September 2013
Dear Valued guest,

First of all we would like to thank you for taking the time to leave a Trip Advisor comment following your stay at Angsana Balaclava Mauritius. It warms our heart to read such a kind and positive account about our resort.

It is with great pleasure to learn that you had a heavenly experience with us. Nestled in the secluded area of Turtle Bay, Angsana Balaclava Mauritius with its 52 suites, offers as you mentioned an ‘absolutely stunning’ hideaway ideal for couples such as you that are looking for privacy and relaxation. It also great to hear that you were able to experience the various facilities we offer at the resort.

Chef Suardi and his team are even so pleased to know that they were able to satisfy your good taste in fusion cuisine and he cannot wait to have you back for another culinary experience. Rest assured that your warm comments have been passed on to the team.

As for our Spa facilities I am glad to see that you were able to find time for a pampering session with our Spa therapists.

Once again we would like to thank you for your encouraging comments. They will serve as an added inspiration to consistently maintain the high standards you have experienced, and which are one of the trademarks of our brand.

I trust you had a safe flight back to the Netherlands and that we will soon be welcoming you back at the resort.

Yours Sincerely,
Pascal Prigent
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 September 2013 via mobile

What I loved about this hotel is that it is just the right size - not too big. Food was nice and spa treatments beautiful. I would definitely recommend this hotel if you are looking somewhere not too flashy but intimate and friendly

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Sabrina L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angsana Balacla... M, General Manager at Angsana Balaclava Mauritius, responded to this review, 26 September 2013
Dear Sabrina,

Greetings from Angsana Balaclava Mauritius! We would like to thank you for taking the time to write a Trip Advisor review.

Nestled in the secluded area of Turtle Bay, Angsana Balaclava Mauritius with its 52 suites, offers a hideaway ideal for travellers looking for privacy and relaxation. As you noticed the resort is small yet you perfectly pointed out that ‘it is just the right size’ for a private an intimate moment.

It is with great pleasure to hear that you were able to enjoy the spa facilities and the various treatments we offer. Our spa therapists are dedicated in making sure our guests receive the full essential pampering session they fully deserve. Rest assured that your warm comments have been passed on to the team.

Our executive chef is thrilled that you enjoyed his cuisine. Chef Suardi and his team work hard at creating creative and innovating dishes to satisfy our guests. Once again we would like to thank you for your earnest comments.

I truly hope that you had a safe trip back to Perth and that we will have the opportunity to welcome you back at the resort.

Yours Sincerely,
Pascal Prigent
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 September 2013

I stayed at the hotel for only a night before taking on a long flight and it was absolutely the best thing I did. The staff was awesome and the food was absolutely delicious! had a great peaceful night's rest and waking up to the beautiful warm sunshine of mauritius. In terms of facilities, probably best spa facilities I have been to in Mauritius

  • Stayed May 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Denleparain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angsana Balacla... M, General Manager at Angsana Balaclava Mauritius, responded to this review, 26 September 2013
Dear Valued guest,

We would like to thank you for taking the time to leave a Trip Advisor comment following your stay at Angsana Balaclava Mauritius.

Although your stay with us was quite short we appreciate the warm and positive comments about the resort. Our chef Suardi is delighted to know that during your short stay you were able to taste his fusion cuisine and that you found it ‘absolutely delicious’.

As an exclusive intimate boutique resort, Angsana Balaclava places an emphasis on the attention to details and it is rewarding to know that your one night stay was ‘absolutely peaceful’.

Once again we would like to thank you for your encouraging comments as they will serve as an added inspiration to consistently maintain the high standards you have experienced, and which are one of the trademarks of our brand.

We look forward to welcome you back amongst us and the ‘beautiful warm sunshine of Mauritius’.

Yours sincerely,

Pascal Prigent
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Port Louis
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 September 2013

Hi,
Angsana indeed is very beautiful hotel, spacious room BUT the service quality does not follow.

As a Mauritian, my family and I felt that Mauritians and tourists are served differently.

Some of our family had to wait 50 min before "a la carte" breakfast was served. Also, a member of my family precise that NO PORK should be serve BUT pork beacon was on the plate. When mentioning the latter to the waiter, they took the plate and was about to only remove the pork (behind the counter) and serve back the same plate.

Not to mention that the day before at dinner time, problem arise where food were served different for us and the tourist. Managers responsible at that time were not able to handle the problem and were arrogant.

I do not understand how such hotel is a 5 star hotel and were given the TripAdvisor’ Choice 2013 award and I STRONGLY do not recommend Mauritians to go to this hotel.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Tonks T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angsana Balacla... M, General Manager at Angsana Balaclava Mauritius, responded to this review, 3 September 2013
Dear Valued guest,

We would like to thank you for taking some time to write a TripAdvisor review following your stay at Angsana Balaclava Mauritius.

I am delighted that you found that the resort was very beautiful. However please accept our apologies on the service you received during you stay. I would like to seize this opportunity to present my excuses for the disappointing standards.

I would like to mention that we absolutely do not give any preferences nor do we discriminate when serving locals or tourists. Our clients are our biggest pride and we are truly sorry that you felt we were serving you and your guests differently.

We have taken note of your comments and rest assured that we are doing an internal investigation to find out more about it. Please rest assured that this is not our usual standard and that your comments have been passed on to the team so we can further improve and monitor our Angsana standards.

We appreciate the constructive comments as these will truly help us monitor and improve even further our Angsana services and facilities.

Yours Sincerely,

Pascal Prigent
General Manager
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Johannesburg, South Africa
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 27 August 2013

I absolutely enjoyed my stay at the Angsana earlier this year.

The hotel is warm and welcoming, perfect for couples looking for a quiet stay.

Also loved the fact that I had 24hr wi fi access in the comfort of my room.

Room Tip: Suites on the higher floor have a perfect view of the ocean and the resort
See more room tips
  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank PrincessZ2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angsana Balacla... M, General Manager at Angsana Balaclava Mauritius, responded to this review, 30 August 2013
Dear Valued guest,

We would like to thank you for taking the time to write a TripAdvisor review following your stay at Angsana Balaclava Mauritius. It always warms our heart to read such nice comments about our resort.

Nestled in the secluded area of Turtle Bay, Angsana Balaclava Mauritius with its 52 suites, offers a hideaway ideal for travellers looking for privacy and relaxation. As you metionned, couples travelling often find the location ideal for a quiet and intimate stay. We are thrilled to hear that you found the hotel wam and welcoming.

Our team is trained to be authentic, friendly, gracious and provide a service attitude that is above expectations and it is very encouraging to know that you found Angsana heaven.

I am even more delighted to hear that you were able to stay connected during your holidays at the resort. Our IT department will be pleased to know that their services are used to it’s full potential.

Your kind comments have been passed on to the team and we hope you welcome you back at the resort for another Angsana heaven experience.

Yours sincerely

Pascal Prigent
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 20 August 2013

Hi

The hotel is very nice and new, the rooms are very spacious and decorated shcon.

Unfortunately, the customer service is not 5 star standard.

True not already cleaned our room, the bed 3 of our daughter would forget to put down.

of manager would tell us just a sorry excuse for the circumstances.

The breakfast buffet is very little selection on the food 3 stars Nivau
2 times a week there is buffet unfortunately this is not a 5 star meal.

Beach about 500 meters long very stones on the beach which can be very painful, very small.


Davide Moncecchi

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Service
Review collected in partnership with Angsana.com

Helpful?
4 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angsana Balacla... M, General Manager at Angsana Balaclava Mauritius, responded to this review, 22 August 2013
Dear Mr Moncecchi,

We thank you for taking the time to leave a TripAdvisor review following your recent stay at Angsana Balaclava Mauritius.

I am delighted to find that you found the hotel very nice and new. Surrounded by tropical landscapes and lagoon pool views, every Garden Suite exudes a rustic charm and its spacious veranda is the perfect spot to witness a magnificent Mauritian Sunset.

However we would like to apologize for the service you encountered during your stay. I would like to seize this opportunity to present my excuses for the disappointing standards.

We have taken note of your comments about the breakfast buffet and would like to point out that other than the breakfast buffet we also have an “a la carte” breakfast menu that gives you a wide variety of hot breakfast options such as boiled eggs, scrambled eggs, eggs Benedict, Spanish omelette and many more. We even offer local and Asian breakfast specials.

During your stay you might have noticed that we had an Indonesian Culinary festival on-going during the week it was therefore an exception that we had 2 nights of buffet instead of the usual once per week.

Mr Moncecchi, rest assured that all issues raised are currently being investivated internally and it is our greatest goal to make sure that our guests have a most enjoyable stay with us. We would like to thank you once again for your comments as these will truly help us to monitor, and improve even further our Angsana services and facilities.

We trust you had a safe flight back and look forward in welcoming you again at Angsana Balaclava Mauritius or any of our resorts around the world.

Yours Sincerely,

Pascal Prigent
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Angsana Balaclava Mauritius

Property: Angsana Balaclava Mauritius
Address: Turtle Bay, Balaclava, Mauritius
Region: Mauritius > Pamplemousses District > Balaclava
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Balaclava
#1 Romantic Hotel in Balaclava
#1 Luxury Hotel in Balaclava
#1 Spa Hotel in Balaclava
#1 On the Beach Hotel in Balaclava
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Angsana Balaclava Mauritius 5*
Number of rooms: 52
Official Description (provided by the hotel):
Nestled on the northwest coast of Mauritius, in the secluded area of Turtle Bay, Angsana Balaclava offers a hideaway ideal for travellers looking for privacy and relaxation. Angsana Balaclava is the island’s premier boutique resort – the latest 5-star resort on the Mauritian landscape. ... more   less 
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Also Known As:
Angsana Balaclava Hotel Balaclava
Angsana Balaclava Mauritius

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