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“The place to be”

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Angsana Balaclava Mauritius
Ranked #1 of 6 Hotels in Balaclava
Certificate of Excellence
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“The place to be”
Reviewed 10 October 2013

We stayed in march 2013, in the beachfront suite, the hotel is amazing! Very luxurious, but warm and welcoming at the same time. Food is great! Nice selections and familiar taste, and when i asked they told me that the head chef is from Bali, and I'm from Jakarta, so we had a little chat and a little kitchen visit. Room is gorgeous! The best I've seen so far, the bed is super comfortable and super loving the steam room, stone bath, the jacuzzi and especially the good size swimming pool with beach view, it was paradise and feels very private n the best part i don't have to go out of the room! what we paid was really worth it. We stayed in few different hotels in different areas in Mauritius, st Regis, st Geran, long beach hotel, and without a doubt Angsana is the stand out. Will definitely come back again.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JunitaLinken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angsana Balacla... M, General Manager at Angsana Balaclava Mauritius, responded to this review, 11 October 2013
Dear Junita,

It is with great pleasure that I read your TripAdvisor comment following your stay at Angsana Balaclava Mauritius.

We are especially happy to hear that you enjoyed your BeachFront suite and all its various facilities. What’s the secret? It is especially designed to provide a sense of cosiness to make it feel like a home away from home to our guests.

I am particularly glad that you were able to have a culinary exchange with Chef Suardi our executive chef. He, along with his dedicated team work hard at creating innovating dishes to please our guests.

Once again, thank you for your warm comments. Rest assured that they have been passed on to the whole team that has made your stay at Angsana Balacalva Mauritius above all 'worth it'. Our team is trained to be authentic, friendly, gracious and provide a service attitude that is above expectations and we are glad to read that they were up to standards and expectations.

It has been a real treat having you at Angsana Balaclava Mauritius and we hope to welcome you once again at the resort.

Yours sincerely,

Pascal Prigent
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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915 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (170)
Date | Rating
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Mauritius
Level 3 Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 8 October 2013

Its a fantastic place for honeymooners and those couple looking for tranquil moments and for those who need a real break..... Best place ever visited... and it is so different and calm and the service is really good....

Room Tip: the high pitch one for a good view on the grand blue sea
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
4 Thank Leena96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angsana Balacla... M, General Manager at Angsana Balaclava Mauritius, responded to this review, 11 October 2013
Dear Lena,

We would like to thank you for leaving such a nice comment on Trip Advisor following your stay at Angsana Balaclava Mauritius. It is always a pleasure to read warm comments from our valued guests.

I am thrilled to read of your relaxing experience at our resort. Nestled in the secluded area of Turtle Bay, Angsana Balaclava Mauritius is definitely a melting pot of romance and relaxation for honeymooners and couples.

We are glad that you enjoyed the various services and facilities offered by the resort and I truly hope that we will have the pleasure of welcoming you back at this ‘awesome place in Paradise’.

Yours sincerely,

Pascal Prigent
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tel Aviv
Level 3 Contributor
9 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 1 October 2013

We stayed for 9 nights in end of September and had the best vacation ever!

First, the design of the hotel is outstanding. We immediately fell in love with the hotel, and enjoyed very much simply waking up to the incredible view, and spending time by the pool and the beach.

Second, the room (Garden Suite) was perfect. Not only is it designed with great style and attention to every small detail, but it is also very comfortable and spacious. It is evident that the hotel is relatively new; all the room facilities were in perfect condition.

Third, the staff was excellent. It was friendly and helpful without being overwhelming, and polite without being too formal. Just the service you want for your honeymoon.

Last, the food was great. We are foodies and came to Mauritius after 4 days in Paris, so the hotel definitely had a high bar to meet. The food quality was somewhat inconsistent, but overall high quality, and sufficiently diverse that we enjoyed it throughout our stay.

During our vacation we got to look at several other hotels in Mauritius, and we realized we had made the right choice. Angsana was the most beautiful hotel, and the best fit for our honeymoon. It is small enough to feel intimate, yet large enough to include all the facilities and variety of food that we need. We were so happy with it that we decided that that one day we will visit another Angsana resort.

Small minuses just to be fair and complete with the review:

- The pool is not heated; this isn't an issue in the summer, but for us (September) the temperature was borderline - we swam but not for long.
- The jacuzzi is not heated either; I read reviews praising the jacuzzi, but we didn't like it as we're used to hot jacuzzi.
- The hotel is located at the southern end of Balaclava, resulting extra few minutes of drive when you go out. If you rent a car (we did through Mauritius Attractions) take into account that the roads lighting and signage are poor. GPS is highly recommended.

Room tip: We consulted Mauritius Attractions for a honeymoon hotel and and they introduced us to a Honeymoon package at Angsana that was great value, and only applied to the Garden Suite. It had some view to the beach, but a bit further away, and did not have its own private pool. We loved it anyhow, and thought the beachfront suites weren't nearly worth the extra rate. Depends on your budget obviously.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Angsana.com

Helpful?
7 Thank ophir2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angsana Balacla... M, General Manager at Angsana Balaclava Mauritius, responded to this review, 21 October 2013
Dear Valued guest,

We would like to thank you for taking some time for leaving a Trip Advisor comment following your stay at Angsana Balaclava Mauritius.

Nestled in the secluded area of Turtle Bay, Angsana Balaclava Mauritius with its 52 suites, offers a hideaway ideal for travellers looking for privacy and relaxation. I am glad that you enjoyed your garden suite. Surrounded by tropical landscaping and lagoon pool views it definitely exudes a rustic charm and it is with great pleasure that I see you enjoyed it’s coziness and great style.

I am even so pleased that during your honeymoon you were able to experience our authentic, friendly and gracious team that work hard to provide a service attitude that is above expectations. Your kind comments are encouraging and rest assured that they have been passed on to everyone that has made your stay unique.

Once again we would like to thank you for your comments. They will serve as an added inspiration to consistently maintain the high standards you have experienced, and which are one of the trademarks of our brand.

I hope you had a safe trip back to Tel Aviv and we look forward to welcome you back at the resort.

Yours Sincerely,

Pascal Prigent
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 29 September 2013

The hotel need to improve on indian food.This property is amazing.I loved its calmness.The service,cleaniness,spa etc. is awesome.The most amazing is the jaccuzzi pool.The only problem is that the hotel doesnot provide good indian food.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Angsana.com

Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angsana Balacla... M, General Manager at Angsana Balaclava Mauritius, responded to this review, 11 October 2013
Dear Valued guest,

Thank you for leaving a Trip Advisor comment following your stay at Angsana Balaclava Mauritius.

Nestled in the secluded area of Turtle Bay, Angsana Balaclava Mauritius with its 52 suites, offers a hideaway ideal for travellers looking for privacy and relaxation. We are thrilled to know that you truly enjoyed the calmness and tranquillity atmosphere set at the resort.

It is encouraging to hear that you found our property was up to standards regarding the service. Our team is dedicated in making sure each guest has a memorable experience at our resort.

The Spa department is thrilled to learn that you appreciated their various services and look forward to soothing your body, mind and soul following another stay at Angsana Balaclava Mauritius.

Once again we would like to thank you for your encouraging comments. They will serve as an added inspiration to consistently maintain the high standards you have experienced, and which are one of the trademarks of our brand.

I trust you had a safe trip back and that we will have the pleasure to welcome you back at our resort soon.

Yours sincerely,
Pascal Prigent
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Antwerp, Belgium
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 29 September 2013

We went on our honeymoon for 2 weeks (1 week in the Island La Réunion and 1 week in Mauritius) from the 19th of august till the 5e of september. The second week we stayed in Angsana Balaclava Mauritius. The hotel was small (only 50 rooms) what we liked very much. It was the low season and the hotel was only half full most of the time. Nice.

The staff was wonderfull: at the reception, the pool, the beach, swimmingpool, restaurant, the spa,... they were all very friendly and helpfull.

We had a beachfront villa on the first floor. The room was breathtaking. We also loved the private swimmingpool (cold water, but it was oké).

It was to bad that the beach was so small. we like tho take long walks on the beach but that wasn't possible. but other than that is was great.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Hilde V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angsana Balacla... M, General Manager at Angsana Balaclava Mauritius, responded to this review, 11 October 2013
Dear Hilde,

First of all, congratulations on your honeymoon!

We would like to thank you for leaving a Trip Advisor comment following your stay at Angsana Balaclava Mauritius.

I am pleased to hear that you were able to enjoy the various facilities of the resort and that you found your BeachFront suite ‘breathtaking’. We must say that this room is popular amongst our guests especially for its impressive view without even leaving their private pool.

Being an exclusive intimate boutique resort, Angsana Balaclava Mauritius places an emphasis on the attention to details and we strive to create a remarkable stay for our guests.

Your encouraging and warm comments have been passed on to the team and once again we would like to thank you for your stay at our resort.

I hope you had a safe trip back to Antwerp and that we will be welcoming you at the resort very soon.

Yours sincerely,

Pascal Prigent
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 25 September 2013

We stayed 10 days at Angsana Balaclava in september 2013. It was an absolutely delightful stay. Every day we could enjoy realy delicious meals in the restaurant "Oryza" which were mostly inspired by the asian cuisine. All associates seek to make the guests feel comfortable day and night.
Excellent service and lovely staff made it an unforgettable trip!

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Angsana.com

Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angsana Balacla... M, General Manager at Angsana Balaclava Mauritius, responded to this review, 11 October 2013
Dear Valued guest,

We would like to thank you for taking some time to leave a TripAdvisor comment following you 10 day stay at our resort.

Nestled in the secluded area of Turtle Bay, Angsana Balaclava Mauritius with its 52 suites, offers a hideaway ideal for travellers looking for privacy and relaxation. I am truly delighted to hear that your experience with us was ‘unforgettable’.

All associates work hard every day at making sure all guests are fully content. Chef Suardi and his team are glad that you enjoyed the Asian fusion cuisine and the various other dishes.

I would like to sincerely thank you for your heartful comments. Rest assured that they have been passed on to the whole team that made your honeymoon a delightful stay.

We trust you had a safe trip back home and that we will soon see you again at Angsana Balaclava Mauritius.

Yours sincerely,

Pascal Prigent
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milton Keynes
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 25 September 2013

I was given a special award from my employer in recognition of my customer service skills; a luxurious holiday for me and my partner.

Where to go? Dubai? Las Vegas & Hollywood? Tour of Australia? The Maldives? Mauritius? So many choices.

We eventually decided on Mauritius but the next task was deciding where to stay. The hotels and resorts all looked equally as stunning as each other.

I was drawn to the Angsana with the idea of a private pool and jet spa in the beachfront suite. Super luxurious and it did not disappoint! However the thing that really sealed this decision for me was the reviews left by guests on Trip Advisor and the personal response sent to each from Pascal Prigent the General Manager. I could sense a true passion for customer service and knew there and then that we would be well looked after. And we were.

We arrived early on Sunday morning and were very kindly greeted by Oliver. We were furnished with a cold towel to freshen us up after our long journey and the most delicious Aloe Vera and Passion fruit drink.

After completing the paperwork, Vinay gave us a very helpful and detailed run down of the resort and helped us to our accommodation.

WOW! Despite seeing the photos many times over, we were taken aback by the beauty of our suite and the facilities on hand to us for the 7 days ahead. Waking up every morning to the view of the beach and the ocean was wonderful.

The food was absolutely divine. The chef was very talented indeed. There was so much choice at all mealtimes but in particular, the evening menus changed every day so we never had the same thing twice in that respect. We stayed around the beach/suite during the day but still and had a variety of meals and snacks.

Although Angsana is a small hotel, the service provided by every one of the staff was 1st class. The aim, I believe, is to provide a place to rejuvenate. It is impossible not to relax here. This was a truly amazing experience.

Every one of the staff members work really hard to ensure that the guests are well looked after and have a holiday experience to remember. However there were certain individuals who really stood out for us and I want to give these a special mention.

First of all, Preetum, the Catering Manager, whose passion and pride in his work is unmistakable and unwavering. He is an expert in his field and his team follow his example.

Then there’s Sharma, the bar tender. He is exceptionally kind and friendly. He was very informative about the local area and helped me find the most delicious rum that I have ever tasted (locally brewed Green Island Spiced Gold). He always seemed happy in his work and his smile was contagious.

Kovilen, who works at the beach and around the pool. He works tirelessly to ensure that clean towels are available for guests, along with a refreshing bottle of ice cold water. He was back and forth many times, fulfilling our food and drinks orders. He did this every day, always with a smile on his face. Nothing was ever too much trouble for him.

We also have to give a special mention to Ashvin who we will always remember for his kindness, gentleness and 100% sincerity.

It’s difficult to remember everyone’s names but others that made this a memorable stay were Kiran, Anushka, Jessica and Vinay on the reception desk., assisting the Duty Managers; Oliver, Vinash and Emanuel. The catering staff, including Leck, Mayuree, Preety, Renu, Sharvin, Domasin, Avinash , Kasheva and Alisha. I must also mention Lovela, the massage therapist, who has magic hands. There were many other staff members from the kitchen, the Gallery (shop), the spa and housekeeping/maintenance whose names I’m afraid I did not get but who worked equally as hard to give us our “PIECE OF PARADISE”. Thank you to every one of you.

Pascal; thank you for taking time out of your busy schedule to come and say hello.

Kindest regards from Julie Mackel and John Thumwood

Date of stay 15th to 22nd September 2013

Room Tip: We stayed in 108 a beachfront suite with private infinity pool and jet spa
See more room tips
  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Julie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angsana Balacla... M, General Manager at Angsana Balaclava Mauritius, responded to this review, 3 October 2013
Dear Julie and John,

We would like to thank you for taking the time to leave such a lovely and heart-warming comment on Trip Advisor following you recent stay at the resort. We are glad that you chose Mauritius as your preferred destination and that your final decision was based on the personal responses that were sent to our valued guests.

I believe that it is important to make sure that every comment is read and answered back accordingly as they will only help improve our standards and make of Angsana Balaclava Mauritius even better. Every guest has its perception, story and idea they create during their stay and it is encouraging to know that we were to some, part of their happiness. I am truly delighted to read that your everyday wake up to the cerulean view of the Indian Ocean was ‘wonderful’.

Julie and John, it is with great pleasure that I read of your culinary experience. Our Balinese Chef Suardi and his team make it their duty to please every of our guests by creating new innovating dishes that will delight their taste buds and belly. At Angsana Balaclava Mauritius, guests are spoilt for choice with our exotic Asian fusion menus as well as international European cuisine, authentic Creole food or even our piquant Indian cuisine. I sincerely hope you were able to enjoy those various dishes.

As General Manager I am extremely proud and pleased that you were well received and that each and every associate made your stay enjoyable. Our team is extremely dedicated and always ready to make each guest stay special. Your gracious comments to all the team and particularly those that made your stay resemble a ‘piece of paradise’ has been passed on.

Once again I would like to thank you for your encouraging comments. It has been a real treat having you at Angsana Balaclava Mauritius and we hope to welcome you once again at the resort.

Yours sincerely,

Pascal Prigent
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Angsana Balaclava Mauritius

Property: Angsana Balaclava Mauritius
Address: Turtle Bay, Balaclava, Mauritius
Region: Mauritius > Pamplemousses District > Balaclava
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Balaclava
#1 Luxury Hotel in Balaclava
#1 Romantic Hotel in Balaclava
#1 On the Beach Hotel in Balaclava
#1 Family Hotel in Balaclava
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Angsana Balaclava Mauritius 5*
Number of rooms: 52
Official Description (provided by the hotel):
Nestled on the northwest coast of Mauritius, in the secluded area of Turtle Bay, Angsana Balaclava offers a hideaway ideal for travellers looking for privacy and relaxation. Angsana Balaclava is the island’s premier boutique resort – the latest 5-star resort on the Mauritian landscape. ... more   less 
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Also Known As:
Angsana Balaclava Hotel Balaclava
Angsana Balaclava Mauritius

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