I have very mixed feelings about Angsana Resort...although I would not rate it badly...the resort service lacks the small touches which take your experience from 'good' to 'memorable' or 'amazing' !
The pros are.. amazing food, attentive and courteous restaurant staff and great live music in the evenings! But unfortunately thats where it ends.
The biggest drawback is the service..as individuals they are great but there's complete lack of coordination amongst the staff resulting in innumerable glitches. Requests are not heeded to and the staff don't revert back on queries and one has to keep following up. The gym is ill equipped and poorly lit and the spa is completely devoid of any tantalizing smells of aromatherapy oils or candles..which normally lure you to using a spa! The room was nice and spacious but very impersonal and dingy. The whole property is so tiny..apart from the small beach and pool area...there is no garden or enough space to just walk around... that you feel constricted.
One could have overlooked a whole lot of these things, but Angsana.. your biggest drawback is you just dont go that extra mile to make a guest feel pampered enough.. and our decision to move into another resort with a beautiful sprawling property....where the extraordinary personalized service made us feel like kings and queens, at more or less the same cost..just proved this point. But to give you credit you did offer to upgrade us to redeem yourselves.. and we appreciate that.
Overall.. a resort with a lot of potential...great bunch of individuals . who need to come together as a cohesive unit and pay attention to small details.
- Official Description (provided by the hotel):
- Nestled on the northwest coast of Mauritius, in the secluded area of Turtle Bay, Angsana Balaclava offers a hideaway ideal for travellers looking for privacy and relaxation. Angsana Balaclava is the island’s premier boutique resort – the latest 5-star resort on the Mauritian landscape. ... more less
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- Also Known As:
- Angsana Balaclava Hotel Balaclava
- Angsana Balaclava Mauritius