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“A Bit disappointing”

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Angsana Balaclava Mauritius
Ranked #1 of 5 Hotels in Balaclava
Certificate of Excellence
Hong Kong, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“A Bit disappointing”
Reviewed 11 June 2014

I was visiting Mauritius last month and decided to go for a night with family in the hotel...THe experience was not so great....Place is not meant with kids..just for couple...Room was very nice but no entertainment at all for a Saturday night...Also on sunday morning,,,lots n lots of yellow bees were there all around the swimming pool area and the restaurant....So I wouldn't recommend as it is said to be a five star...:((

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Aanchal P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angsana Balacla... M, General Manager at Angsana Balaclava Mauritius, responded to this review, 14 June 2014
Dear Valued Guest,

Thank you for taking the time to leave a Trip Advisor comment following your recent stay at Angsana Balaclava Mauritius.

Situated on a secluded Cove on the northwest coast of Mauritius and nestled in the scenic Baie aux Tortues, Angsana Balaclava Mauritius is a vivid illustration of an idyllic island getaway.

As an exclusive intimate boutique resort, Angsana Balaclava places an emphasis on the attention to details and we would like to seize this opportunity to apologize for the disappointing standards you have experienced at our resort. Please note that this is not our usual standards.
Our resort specialises in romance but we do put in place a kids club when requested to entertain the younger crowd.

I am quite surprised that you felt like there was no entertainment on Saturday. Please note that every Saturday at Oryza restaurant we have a trio of well-known local artists that entertain our guests on a weekly basis and it has proven to be very successful with all our guests. In regards to the yellow bees please be informed that we have contracted since opening a well know pesticide company to tackle the issue when requiered.

We would like to thank you once again for your comments as these will help us to monitor, and improve on our Angsana services and facilities.

Regards,

Ilias Vamvakas
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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872 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (161)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Norwegian first
  • Portuguese first
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  • Thai first
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English first
Halden, Norway
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 June 2014

A lovely hotel with great service. We had our wedding at the beach and it turned out to be beautiful and very romantic. The staf is very nice and welcoming and the food was good. The beach is nice beach and the hotel is perfect for honeymoons and weddings.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CharlotteDV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angsana Balacla... M, General Manager at Angsana Balaclava Mauritius, responded to this review, 16 June 2014
Dear Charlotte,
First of all congratulations on your wonderful wedding! We were very pleased to have shared this memorable and special moment with you.
Also thank you, for taking the time to leave a Trip Advisor comment following your recent stay at Angsana Balaclava Mauritius.

Nestled in the secluded area of Turtle Bay, Angsana Balaclava Mauritius with its 52 suites, offers a hideaway ideal for travellers looking for privacy and relaxation and especially for young wedding couples such as yourself.

It is with great pleasure and it is very encouraging to know that our associates went the extra mile during your stay and that your wedding ceremony went just as you had planned. Our team is dedicated and always ready to make each guest stay special. Rest assured that your gracious comments have been passed on to all associates. Moreover your comments will serve as an added inspiration to consistently maintain the high standards you have experienced, and which are one of the trademarks of our brand.

I sincerely hope that you had a safe trip back to Norway and that we will have the immense pleasure of welcoming you back at the resort very soon.

Best regards,
Ilias Vamvakas
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stellenbosch, South Africa
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 9 June 2014

My wife and I recently stayed at this hotel. We were very impressed with the room size, that was the garden rooms. I would recommend this hotel just based on its rooms. This hotel is for couples / romantic getaways. The pool and beach are very convenient, service is good. The evenings are quiet and relaxed. The dinners at the hotel are not too bad, but not great. They have some great dishes and they change the menu every night. The reason I don't give this hotel an excellent rating is because the dinners are pre-made, meaning that the food is warmed up and not freshly prepared. I would rather wait for a freshly made meal. With this pre-made meals I couldn't even finish 2 glasses of wine before we were done with the 3-course meal. If they can improve this aspect of their service it would be an excellent hotel. The hotel is situated "far" from other restaurants, but accessible with a taxi. The service was great and the chilly cocktails they make is amazing. This is not really a hotel for a family, no children activities like they have at other hotels in Mauritius. I would just like to thank all the staff there, we had a great break. The weather in May was awesome, one rainy day and the rest was sunny. FYI - Drinks are expensive at the hotel.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Charles N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angsana Balacla... M, General Manager at Angsana Balaclava Mauritius, responded to this review, 14 June 2014
Dear Charles,

Warm greetings from Angsana Balaclava Mauritius!

We would like to sincerely thank you for taking the time to leave a Trip Advisor comment following your recent stay at our resort.

Nestled in the secluded area of Turtle Bay, Angsana Balaclava Mauritius with its 52 suites, offers a hideaway ideal for travellers looking for privacy and relaxation. I am glad that you enjoyed your garden suite. Surrounded by tropical landscaping and lagoon pool views it definitely exudes a rustic charm and it is with great pleasure that I see you enjoyed it’s cosiness and great style.

Our team is trained to be authentic, friendly, gracious and provide a service attitude that is above expectations and it is very encouraging to know that you were able to experience the professional service from the Angsana Balaclava Mauritius team while enjoying your delicious cocktails during your stay.

Executive Chef Suardi is surprised by your comment as all dishes are freshly prepared for every of our guests. The chefs and the team work hard at creating innovating menus and dishes that will please each and every guest. Preparing pre-prepared dishes would not have been in line with the norms and standards that we currently have at Angsana Balaclava Mauritius. We would like to apologize if you felt that your mixed prawn salad or miso risotto was pre-prepared. Please rest assured that it is not the case. Chef Suardi emphasizes and insists on providing fresh local produce to all our guests for them to experience our resort to the fullest.

Please rest assured that your warm comments have been passed on to everyone that has made your stay awesome. We sincerely hope that you had a safe trip back to South Africa and that we will have the pleasure to welcome you back at Angsana Balaclava Mauritius.

Regards,

Ilias Vamvakas
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Qingdao, China
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 May 2014

We spent 5 nights in the hotel.The experience was soooo surprisingly wonderful ! The service and food is very satisfying and the staff all very friendly. I even love the smell of this hotel! We had a spa one day and it was refreshing and relaxing,worth a try!

  • Stayed April 2014, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank GRACE611
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angsana Balacla... M, General Manager at Angsana Balaclava Mauritius, responded to this review, 30 May 2014
Dear Valued Guest,
Thank you for taking the time to leave a Trip Advisor comment following your recent stay at Angsana Balaclava Mauritius. It is with immense pleasure that we read of your wonderful comments regarding our property.

Nestled in the secluded area of Turtle Bay, Angsana Balaclava Mauritius with its 52 suites, offers a hideaway ideal for travellers looking for privacy and relaxation. I am glad that you enjoyed the suite and our resort. Surrounded by tropical landscaping and lagoon pool views it definitely exudes a rustic charm.

I am delighted to learn that during your short stay you were able to make some time to experience our spa facilities and its wide range of relaxing and rejuvenating treatments. Our spa team is dedicated in making sure our guests receive the appropriate tender loving care they fully deserve. Rest assured that your warm comments have been passed on to the whole team.

We sincerely hope to welcome you again at Angsana Balaclava Mauritius for another relaxing stay and ‘sweet memory’.

Best regards,
Ilias Vamvakas
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vacoas, Africa
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 May 2014

We stayed 3 nights at Angsana Balaclava and it was the best holiday we had. We just had a baby boy one month ago and also celebrating the birthday of my wife and our wedding anniversary and we decided to stay at Angsana Balaclava for a rest and for a change. I can say that it was the best decision we made. We were warmly welcomed by the Front Office and a big thanks to Olivier, Jessica, Emmanuel and Anushka. Not to forget Sumen and Kiran who assisted at night for all needs. The food is amazing and delicious. A special thanks to Chef Curtis and Laurent. Nicolas and Preetam were just too good. They were always ready to help and to assist. A special thanks to all F&B Staff for their warm welcome, politeness and service. My wife had a spa treatment and she experienced heaven in the hands of Geeta. The room was very big and nice and we had all the baby amenities that needed. Special thanks to Annelise and Domah for taking good care of our room. We highly recommend all of you to visit Angsana Balaclava for a wonderful stay. We've been to some other hotels in Mauritius but Angsana Balaclava is the best.

Big kisses to all of you from our baby.

From A & V Narain.

Room Tip: Beachfront Suite are the best.
See more room tips
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Angsana.com

Helpful?
2 Thank Visham N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angsana Balacla... M, General Manager at Angsana Balaclava Mauritius, responded to this review, 4 June 2014
Dear Visham,

Warm Greetings from Angsana Balaclava Mauritius!

First of all we would like to congratulate you on having a wonderful baby boy- may he bring you joy and pride.
It is with great pride that I read of your heartwarming comments regarding the property and the personel that has made your stay ‘excellent’.

Situated on a secluded cove on the northwest coast of Mauritius and nestled in the scenic Baie aux Tortues, Angsana Balaclava Mauritius is a vivid illustration of an idyllic island getaway.
With breath-taking views of the Indian Ocean you’ll feel like on your own secluded island while listening to the whisper of the waves from your veranda. I am truly delighted that you chose our resort to get away from the busy lifestyle and to celebrate a special occasion.

You have certainly pleased Chef Curtis, Laurent and his team by complimenting their various dishes. They make it their duty to please every guest by providing them with a culinary adventure all through their stay.

I am especially thrilled to know that your wife enjoyed the massage by by our gifted therapist Geeta. Our Spa therapists are dedicated in making sure that our guests receive the relaxing experience they are looking for. It is with great pleasure that I hear that you had an excellent service. Rest assured that your warm comments will be passed on to Geeta and the team.

Our whole team and especially Olivier, Jessica, Emmanuel, Anushka, Sumen, Kiran, Curtis, Laurent, Nicolas, Preetum, Geeta, Annelise and Domah would like to sincerely thank you for the short stay you had at Angsana Balaclava Mauritius and we definitely look forward to a longer stay next time with your cute little baby boy.

Best regards,
Ilias Vamvakas
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 May 2014

Excellent Hotel. Service, Breakfast, Resturant,
Most of Beach activities are for free (SKI, snorkeling, padling ....etc)
Transportation is a bit expensive so either hire a car or agree with a taxi for transfer)

Room Tip: Not all Pools in rooms are private
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jihad A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angsana Balacla... M, General Manager at Angsana Balaclava Mauritius, responded to this review, 30 May 2014
Dear Valued Guest,

Warm Greetings from Angsana Balaclava Mauritius!

Thank you for taking the time to leave a Trip Advisor comment following your recent stay at Angsana Balaclava Mauritius.

We are extremely pleased that you were able to experience our water sports activities while on holiday at our resort. We make it our duty to provide high quality service to all our guests. Your comments will serve as an added inspiration to consistently maintain the high standards you have experienced, and which are one of the trademarks of our Angsana brand.

I truly hope to see you again at Angsana Balaclava Mauritius in the future.
Best regards,
Ilias Vamvakas
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beau Bassin - Rose Hill
1 review
Reviewed 24 May 2014

For me and my family, spend three days at the hotel, it was a true miracle were a password stays home, everything were perfect, the service is better, the reception were excellent, the workers were very nice to us, we liked or we were, we loved the atmosphere in the hotel were great, even the head are super friendly whatever the chef services or even cooks chef, even at the odds Spa masseuse are very nice, the dishes were delicious, as were the great desert even the morning breakfast for me I advise you to go spend stays along the same family or friends, you will regret it, I did my 19 years Angsana is a sa were wonderful, well done .. thank all the family Angsana hotel .. and I tell you very soon :) Gross BRaavoo to you :) <3 Beautiful success ... .!

Room Tip: All room are goods there...!!
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HANSSOMMA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angsana Balacla... M, General Manager at Angsana Balaclava Mauritius, responded to this review, 30 May 2014
Dear Valued Guest,

Thank you for taking the time to leave a Trip Advisor comment following your recent stay at Angsana Balaclava Mauritius.

Nestled in the secluded area of Turtle Bay, Angsana Balaclava Mauritius with its 52 suites, offers a hideaway ideal for a long family vacation away from the hustle and bustle of the city.
It is with great pleasure that I read of your contentment regarding the food and service. The team are thrilled to know that you found their dishes ‘amazing’ and that their professional service was appreciated and most of all noticed. We make it our duty to please all our guests by creating new innovating dishes that will delight their taste buds.

Training is one of our top priorities to help build and develop our associates.

I am even more delighted to read that you were able to experience our award winning spa. Your kind and heart-warming comments were passed on to the whole team.

We hope to welcome you back at Angsana Balaclava Mauritius very soon.

Regards,
Ilias Vamvakas
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Angsana Balaclava Mauritius

Property: Angsana Balaclava Mauritius
Address: Turtle Bay, Balaclava, Mauritius
Region: Mauritius > Pamplemousses District > Balaclava
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Balaclava
#1 Romantic Hotel in Balaclava
#1 Family Hotel in Balaclava
#1 On the Beach Hotel in Balaclava
#1 Spa Hotel in Balaclava
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Angsana Balaclava Mauritius 5*
Number of rooms: 52
Official Description (provided by the hotel):
Nestled on the northwest coast of Mauritius, in the secluded area of Turtle Bay, Angsana Balaclava offers a hideaway ideal for travellers looking for privacy and relaxation. Angsana Balaclava is the island’s premier boutique resort – the latest 5-star resort on the Mauritian landscape. ... more   less 
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Also Known As:
Angsana Balaclava Hotel Balaclava
Angsana Balaclava Mauritius

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