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“Beach and rooms are best, house wine and service is worst”

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Maritim Resort & Spa Mauritius
Ranked #2 of 5 Hotels in Balaclava
Certificate of Excellence
Suffolk, UK
Level Contributor
48 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 213 helpful votes
“Beach and rooms are best, house wine and service is worst”
Reviewed 7 May 2011

This was our third visit to Mauritius, first to Maritim. Flight with Air Mauritius was worst for many years, very cramped indeed. Welcome was fine and suitcases taken to our rooms. Rooms were pretty faultless, exceptionally clean and comfortable and the room staff excellent all week. The hotel was full as it was close to Easter and therein lay a few problems. All sunbeds around the pool are 'reserved' VERY early and frustratingly not in use for good deal of day. The hotel has put up notices saying it will remove items if beds are not used after a period of time, but I dont think this is enforced. It is a lovely pool but when we were there there were alot of children and a couple of large families there together who took it over shouting at each other and playing ball games. After a day we retreated to the beach and my word what a beach....go quite a way along to outside the resturant and it is beautiful, quiet and a real pleasure. Drink service is by flag and quite good. The sea is warm with small waves.

One thing we greatly enjoyed is the very limited lunch menu for the all inc guests at the beach resturant. When you arrive you are told that you have a allowance there so most people seem to go to the buffet. This may be true but there is also a special all inc menu. The first day at the beach resturant the waitress asked if we were all inc and told us we would be much better off at the buffet. Persist and sit down. It is right at the waters edge, the food is great on the whole and drinks all inc too. You can while away a couple of hours drinking and having a served lunch as opposed to a quick one in the hot buffet up at the hotel. One of the problems is the house wine - we drink most wine and regularly buy the special offers in UK supermarkets but all the house wine had a very blue cheese smell and was about the worst wine I have ever had. The other problem was service in the buffet in the evening. After one night of no tables and no service we did complain and it did visibly improve. Several of the waiting staff seem to have little idea and just getting a knife, fork and spoon let alone a drink is a real feat. The food at the buffet is fine, we ate all meals at the hotel as did my children, we drank the beer and ate salads and never had any type of stomach problems as other reviewers.

For us the hotel was too big. We arent adverse to slow service whilst on holiday but this was a bit like faulty towers in the buffet at night. There were a few weddings whilst we were there although why couples want to get married a few metres from the pool with a crowd of people in their swimsuits watching baffles me. We have stayed in many five star hotels around the world and I would say this was expensive in comparison to others. Would I return - no. We loved the beach and rooms, but the service and wine let the hotel down. Shame as they could easily be put right. Mauritius has some of the best hotels in the world, but the Maritim is not one of them at the moment.

  • Stayed March 2011, travelled with family
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4 Thank TAmembers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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London
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 3 May 2011

We went to this hotel for our honeymoon – all inclusive, which we only booked a few weeks before, so it was a bit of a rushed decision. We won’t be going back to the hotel, nor the island.

A bit of context: We are a London based couple in our mid thirties who have travelled extensively, normally staying in 5 star hotels. We can’t loaf on the beach for more than a few days before getting bored. We like to get out and do/see things. We also enjoy shopping, fine dining, and the nightlife.

This hotel is good in places, but poor in most. It’s labelled as a 4 star hotel, but fails to meet that standard in many areas. Whilst the rooms are very nice indeed (4/5 star) everything else is below par. The food is extremely average, and the quality of service ranges from shockingly poor to mediocre.

The wifi internet connection is slower than dial-up, and went down for 4 days. If you are someone like myself who needs a fast connection to check into work daily then don’t come here. 3G isn’t available in many places in the island either.

The pool is nice, but there are a distinct lack of sun beds, so unless you get up at 6am to reserve one, you will be on the beach. The pool doesn’t have a swim up bar. The golf course isn’t well kept, but is okay for a bit of fun. Bear in mind that although green fees are free, club hire for each round is £13. Bring balls and tees, as they’ll also make you buy those (£2 for 6 tees – I’m not kidding).

A couple of days after arriving we both started getting bad tummies. My wife was violently sick one night. After sharing tummy sickness stories with others at the hotel we concluded it was due to the drinks at the bar (don’t have the beer, or anything out of the pipes) and any food that wasn’t cooked (salads etc). It took about 3 days, and eating away from the hotel mainly to feel better again.

The hotel is in the middle of nowhere, so you are hotel locked unless you hire a car. We did with a great firm (www.gbccar.mu). £28 a day. No fuss.

We tried seeking out the best restaurants Mauritius could offer, and after plenty of internet searching we tried a couple, but there was nothing really high end. The Hidden Reef is probably the best. There’s one in Charmaral that’s good for lunch, with a great view (near the rum place). We tried the “fine dining” Chateaux at our own hotel, which has a great setting and service, but the food isn’t up to scratch unfortunately. The “amuse bouche” as they called it was cheese and a biscuit (go figure?). They cooked the steaks way too much, which we had to send back. Shame, as it has promise, but it’s not worth the money (£100 inc wine).

As for nightlife, the hotel entertainment was as you would expect for a hotel (nothing special), and the bar shut at 11.45pm – with us being the last ones standing around that time wondering what on earth is going on! By the way, the all inclusive drinks are low grade, and the wine is rocket fuel. If you want something drinkable you have to pay more – and they charge £30 for a £6 bottle of wine we spotted in the local supermarket. We stocked up from the supermarket, and then had a furious argument with the barman who wasn’t going to give us an ice bucket.

Back to nightlife… apparently Grand Bay is where things happen. Errr, no it isn’t. Very quiet. We aren’t looking for Ibiza etc, but a few bars with entertainment that go on to early hours isn’t too much to ask. It’s not here.

We figure the problem with lack of high end restaurants and good nightlife is down to the island having many all inclusive hotels from which people do not venture from. The business just isn’t there.

The island isn’t very exciting. There are a few factory outlet shops, all selling the same stuff, which isn’t very heavily discounted. The port has a few shops, but nothing more than a days shopping worth. We drove everywhere around the island, but nothing really stands out as having a wow factor. We visited the $1000 a night hotels also. Very nice settings, but miles out the way of anywhere. Great for beach loafers I suppose.

We did a catamaran cruise to flat island, and it was nice to get away from the hotel, but it was nothing special compared to others we’ve been on (try Jammin’ in Barbados), and expensive at £60 per head. The snorkelling at the hotel was pointless (water is too murky) and the snorkelling at flat island was depressing – all the coral is destroyed. Lots of tourist boats not really caring to look after the place according to one of the locals. We didn’t bother scuba diving, as it was over priced (£40 per dive) and the reports aren’t great.

Overall, I’d say this island is good perhaps for families, because the hotels provide lots of activities for kids, security is good, and kids can take care of themselves without worry whilst parents chill out. For couples though, unless you are a beach loafer that likes spending a lot of time in the loo and an early night, don’t come here. There are far better places in the world – the Intercontinental in Bali, or the Wynn in Vegas for example.

  • Stayed April 2011, travelled as a couple
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Helpful?
6 Thank DaveTheShopper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg, South Africa
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 19 April 2011

I have been to Mauritius 5 times in the last 4 years and the Maritim is the worst hotel I have stayed at so far !
The food is all spiced up , No alternate , even curried soup.
The staff are not interested in serving and it takes an eternity to get a drink and the bar at the pool area smells like old vomit.
The pool was freezing !

Room Tip: Not on the same floor as the main foyer, Noisy
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  • Stayed August 2010, travelled as a couple
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Helpful?
10 Thank Steve_19087
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nelspruit, South Africa
1 review
Reviewed 10 April 2011

Have just spent a week at The Maritim and can honestly say I have never stayed in a better run, well staffed and superbly kept hotel before.
The staff in particular were helpful, friendly and went that further mile to help and advise their clients.
Thank you so much to all the staff, I can't single out anyone as you were all FANTASTIC

  • Stayed April 2011, travelled as a couple
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Helpful?
Thank jaffa036
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norwich, United Kingdom
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 April 2011

I got married to my gorgeous wife on 24th March at the Maritim. The wedding day was fabulous and the overall stay was excellent.

We arrived early on the 20th March and were greeted with a cold towel and a cocktail. The lobby definitely has the wow factor - the comfortable waiting area was open, bright and overlooked the jetty. After reading reviews on TripAdvisor our expectations were cautiously high that the hotel would be very nice and we more or less knew that it would be stellar once we stepped foot into that lobby!

After a short wait while the staff sorted out our check-in, we were taken to our rooms. We were delighted that we had been upgraded for free from a Premium to a Privilege room without asking (our party had 3 rooms and everyone had been upgraded).

The rooms were perfect. The beds are massive and very comfortable. The bathroom consisted of his and hers sinks, a separate shower and a separate toilet room. As expected there were nice Maritim branded products, towels, robes and even slippers. The best part was the free standing tub - great for chilling out in after a day in the sun!

The hotel itself is set on lush grounds that encompasses a spa, a golf course and 4 restaurants/bars.

The restaurants/bars are:

-- Belle Vue:
All inclusive, available for breakfast, lunch and dinner. Most nights had was self service buffet, though every 3 days or so it was à la carte. Breakfast was the same each day; various cereals, fresh fruit and hot food (I recommend the pancakes with coconut jam!). Overall the quality of food was well above our expectations... by far the best buffet food I've had and I've been to some of the best buffets in Vegas!

-- La Marée:
Beach restaurant/bar. Had a limited All inclusive menu for lunch... all other times there was a RS.400 discount (which isn't much!). We ate here for lunch a couple of times and though the setting is nice, the quality of food was a little disappointing considering how good the Belle Vue was. We had dinner here on our wedding night and also for the Pirate theme night. The wedding dinner was nice and we were well looked after. The pirate BBQ was a little bit disappointing food wise (though I did have sea urchin for the first time), but the evening entertainment was the best of the stay (Sega dancers and a fire breather) so it was worth it.

-- Quarter deck bar:
Mainly for drinks throughout the day/night, but it also had a "snack" menu (think sandwiches) that had some All inclusive items. The service for drinks was quick, but it was a tad slow for food (took quite a while to deliver the food once ordered)... but hey, what's the rush?

-- Chateau Mon Desir:
The "expensive" restaurant. Those on AI get a RS.1000 discount, though the set menu is several thousand and it also doesn't have AI drinks. We didn't eat here, but were taken around it as a part of our wedding preparation. It is located in an idyllic setting, away from the rest of the hotel. If the food matches the setting I'm sure it would be worth the extra cost.

Drinks and other snacks are also available through the beach and pool service... the service was pretty good - I was asked whether I wanted a drink every half or hour or so. Worth noting at this point that I thought the drinks menu was very good for those on the All inclusive package... much better than other AI holidays I've been on (plenty of yummy cocktails to choose from, house wine, beer etc.).


There is lots of activities (some free, some with a charge)... those we did were:

-- The spa.
Stunning place. Use of the jacuzzi, sauna and steam room were free, so we took advantage of this! Lots of massage / beauty treatment options here (all of which carry a charge, though not massive). My wife had her hair, makeup and nails done for the big day and she looked amazing.

-- Horse riding
The stables include around half dozen horse. Both the horses are obviously well looked after and the stables were very plush. You can have a ride on the beach for a charge (not much, circa RS. 1000 I believe)... it was worth it for the photos alone!

-- Water sports
Lots of water sports available free of charge. The snorkeling trip is well worth it... its about a 10 min trip out to a spot that's crystal clear and has lots of fish swimming around a reef (note that snorkeling at the beach isn't good as its a little cloudy). We also went of the glass bottom boat (ok, but not as good as the snorkeling), went kayaking & on the pedal boat (there is a river that you can go out that has a waterfall at the end or you can venture out to see) and my brother went water ski-ing. All of these were free - the only paid for bits were the para-sailing and boat excursions.

-- Other sports
Included is tennis, golf, volley ball, table tennis. I believe these were free of charge (there might be a charge for golf/tennis equipment hire), but we never used these as it was too hot! We did exert ourselves on the minigolf, which was fun way to kill a couple of hours (though it felt a bit tacked on and wasn't very well maintained!).

-- Excursions
There's lots of things to do outside the hotel, which can be organised by your rep or the hotel. We went walking with the lions at Casela nature park (wow! walking with such graceful creatures with just a walking stick as protection is a risk well worth taking!!) and went shopping in Port Louis (I wouldn't recommend unless you *really* want to shop... some great bargains on high price jewellery). We wanted to do the swimming with dolphins trip, but unfortunately ran out of time.


The overall service at the Maritim was excellent. Every member of staff was courteous and each day we were greeted with smiles. It was the little things that impressed, like taking our plates to the table in the buffet restaurant and even staff we had never spoken to before congratulating us on our wedding (how did they know?!). A great example of the service at the Maritim was on my mums birthday, which happened to coincide with our visit... a birthday cake was delivered to her room on the morning of her birthday, even though we had never mentioned to any staff that it was her birthday. We assume they must check all the date of births when they take your passports at check-in, but I thought it was a great touch.

Finally the wedding. We met with our wedding coordinator (Vedika) the day after we arrived and went over were we wanted the wedding to include and what extras we wanted (such as spa treatments, a cake, a photographer etc.). After this we had a tour of the spa (which includes a bridal suite) and the various restaurants available for the dinner. The meal is included for the bride and groom regardless of where you want it. The next day we had a guide that took us to Port Louis to sort out the various bits of documentation (very quick and pretty painless... though it was a bit of an adventure). We had a wedding at the special gazebo overlooking the sea (an idyllic spot). The ceremony was short, but very sweet... live music played at the beginning/end.


I can't praise the Maritim enough... I look forward to having our anniversaries there in the future!

  • Stayed March 2011, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
7 Thank PaulM_Norwich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Malaga, Spain
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 31 March 2011

My daughter booked her wedding through Virgin Holidays to be held on the beach at the Maritim. The service from Virgin was non existent and I would never recommend this company. The hotel has an ideal location with good rooms and facilities but the service can vary from good to downright awful. The food is generally very mediocre and most of our 20 guests suffered stomach upsets. The offers made by the hotel can be very misleading and we were told that we had interpreted their advertisement wrongly. Talking to 15 other independent guests and 3 Mauritian staff they all read it the same as us. Eventually the management credited our account with the charges but we only found this out by a chance meeting with the duty manager in the corridor. Sorry they have a long long way to go to catch up with other hotels such as the excellent San Geran.

  • Stayed March 2011, travelled with family
    • Value
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Helpful?
6 Thank Doug4593
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colchester
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 30 March 2011

Having stayed at other Indian Ocean hotels we were very disappointed with this in comparison
The bedrooms, gardens and views are really lovely and give a 5 star impression however we have to agree with many other reviewers on the following points;
The service in the Quarter Deck bar was generally poor albeit there were a couple of exceptions; on several occasions we sat for over 20 minutes without even being acknowledged by a staff member; many other guests commented on this and were heard to complain. Whilst we appreciate that, when on holiday, there is no rush we would expect that staff would attend to guests rather than stand around talking to each other leaving a few of their colleagues to cover all aspects of customer service sometimes attending to up to 20 guests single handed; there seemed to be a lack of urgency, teamwork and a 'seeing eye' both here and in the buffet restaurant
Service in the buffet restaurant ranged from non existant to amazing; the latter being in the minority but nevertheless present from a few of the younger staff members. If you want better service choose a table in the quieter area on the upper level nearer to the main entrance
Food in the buffet restaurant lacked imagination and flavour and while it worked for the first 5 days became very monotonous after that
The beach service for drinks and towels was outstandingly good and an example that others could learn from
On several occasions the bed turndown service did not happen and consequently we did not get a bottle of water to see us through the night. We resorted to taking one with us from the bar at the end of the evening
We saw many mice along the bedroom corridors and when this was reported were told that we shoiuld expect this on a tropical island; interestingly not our experience on other tropical islands
Snorkelling from the beach was poor due to cloudy water and even the free snorkel boat, to beyond the reef, yielded nothing better. We were told this was due to the rains however after many attempts and no rain we gave up trying and felt that the cause was probably more to do with the rivers that empty out into Turtle Bay. Returning guests told us that they had experienced similar conditions on previous visits
Top tip is to have lunch at the beach restaurant, La Maree where there is small but adequate AI menu, it is quiet and the lunchtime service is very good. When we spoke to other guests many did not realise they could eat lunch there on an AI basis as this is not written on the AI information that you receive with your room cards but appears hidden in the general information folders found in the bedrooms
There were many weddings during our stay, one which was quite large and it was evident that, on that evening, staff were focussed on the reception which took place in the beach restaurant rather than on general guests. As a consequence service and food in the buffet restaurant was limited. The menu was restricted to a fixed choice rather than a buffet and waiter service. Experience was similar when there were conferences or meetings in the hotel giving the impression that holiday makers are, at best, a secondary priority
On many mornings there was only 1 chef covering 2 egg stations, an area between of about 4 yards. We gave up waiting many times as we thought 10 minutes to even get to order a fried egg or omelette was not worth the wait. It was difficult for the chef who, once stuck cooking omelettes or fried eggs with a queue forming at that station, could not break away to service another queue; there was no obvious management presence at these times to rescue the situation. We often had to ask for tea or coffee at breakfast as staff would pass by tables without noticing that no service had been received; this was with the exception of a couple of young beverage waiters who, once they arrived on duty, were very attentive. We also noticed that often if we asked for something the message was passed to another member of staff and not dealt with directly by the person concerned
During our entire stay not once were we asked about our experience or satisfaction until the normal questionnare at check out
We noticed that a couple of reviewers have commented that if guests are friendly and polite to staff they felt that this would be reciprocated and, coming from a service background ourselves, we go out of our way to treat people as we would want to be treated when we are the customer, we know how difficult their job can be. On many occasions staff were disinterested and even ignored our attempts to engage with them; this shocked us particularly as some appeared to be in quite senior positions and should have been setting an example to others
So to sum up this was a disappointing experience

  • Stayed March 2011, travelled as a couple
    • Value
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Helpful?
1 Thank lilolilColchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Maritim Resort & Spa Mauritius

Property: Maritim Resort & Spa Mauritius
Address: Turtle Bay, Balaclava, Mauritius
Region: Mauritius > Pamplemousses District > Balaclava
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#2 Spa Hotel in Balaclava
#2 On the Beach Hotel in Balaclava
#2 Family Hotel in Balaclava
#2 Luxury Hotel in Balaclava
#2 Romantic Hotel in Balaclava
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Maritim Resort & Spa Mauritius 5*
Number of rooms: 215
Official Description (provided by the hotel):
Sparkling sandy beach, tropical gardens and the crystal clear turquoise waters of the Indian Ocean... Live the essence of a great island escape!Immerse yourself in this luxurious five-star beach and spa resort gently nestled within a picturesque private estate along the protected marine park of Turtle Bay.Enjoy a prime location on the sunniest and sheltered Northwest coast of the island between the capital Port - Louis and the lively village of Grand Bay and indulge in the pure nature of the historical estate of 25 hectares awarded 'Most Beautiful Garden of Mauritius'. Be spoilt by world-class accommodation with 215 luxurious rooms and suites as well as an exclusive villa, all sea facing and elegantly designed ...ideal to embrace the tropical ambiance of the island. Savour endless culinary delights during your journey with an exceptional selection of five exquisite restaurants and three bars ranging from 'feet in the sand' beach restaurants to Asian fusion and the exclusive fine dining restaurant 'Chateau Mon Desir'.Pamper yourself in its 'Maritim Tropical Flower Spa', an oasis of wellbeing offering exclusive treatments and stunning facilities to relax and unwind.Those seeking for active holidays will benefit from an infinite range of land and water sports offered such as horse riding, golf, archery, water ski, diving and many more!Whenever you are looking for relaxing or active holidays, this 5-star luxury hotel, part of Maritim Hotels, will offer you an exceptional array of facilities and experiences combined with the highest standards of service delivered with genuine Mauritian hospitality. Maritim Resort & Spa Mauritius ...your holidays... beyond paradise ... more   less 
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Also Known As:
Maritim Mauritius Balaclava
Hotel Maritim Mauritius
Maritim Hotel Mauritius
Maritim Resort & Spa Mauritius Balaclava

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