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“SImply the Best - One Year On”

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Maritim Resort & Spa Mauritius
Ranked #2 of 5 Hotels in Balaclava
Certificate of Excellence
Glasgow, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“SImply the Best - One Year On”
5 of 5 bubbles Reviewed 8 July 2014

Last year I wrote a review saying this was a fabulous hotel, and how friendly and helpful the staff were, especially since my wife had an accident and had to use a wheel chair for the duration of the holiday.

We returned in June to celebrate our silver wedding anniversary, and had a brilliant holiday, this time being able to enjoy many of the facilities we missed out on last year. We were in fact amazed at the number of staff who remembered us from last year, and came to both welcome us back and enquire about my wife’s health.

In addition our travel agent had without our knowledge advised the hotel of our anniversary, and Aurelie, the Guest Communication manager arranged for a card, champagne and anniversary cake to be put in our room – thanks Aurelie, it was much appreciated.

We stayed on 2nd floor in a Prestige room (all inclusive) next to La Maree beach restaurant. The room was excellent with a stunning view, and the facilities/room service could not have been better.

It was cleaned to a high standard each day basis with fresh towels/water provided at night and a bed turn down service if you wanted. A nice touch was the fresh fruit on arrival, and light snacks delivered to the room each evening. The mini bar was restocked daily with water, juice, beer and wine etc.

The hotel itself is amazing with a great location, and although our room was not ready (to be expected as we arrived at 6am) the Guest arrival/departure lounge is more than adequate to meet your needs until your room is available.
Also nice to note that for those leaving early morning, a continental type breakfast is available at reception (we left at 5am.)

The facilities of the hotel are all shown on the website so there is no point in mentioning them all here. Suffice to say there are plenty of water sports/land activities/restaurants to meet everyone’s needs, and a great beach and pool service if you just want to relax.

We never encountered any problem finding sunbeds either at pool or on beach, and there is also plenty of shade if required.

Ivan the Sports and Entertainment Manager is a wonderful guy, so friendly and helpful, and will do everything to ensure you have a great holiday. It was so nice to meet him again and congratulations to him on his recent wedding to Aurelie, who together with her team do a great job.

Last year we tended to use the main Belle Vue buffet restaurant because of the wheelchair, but this year we mainly used the Belle Vue for dinner, preferring to breakfast and lunch at La Maree beach restaurant.

Overall the food in the Belle Vue offered a reasonable choice, although it seemed a bit more restrictive than last year. However the service was wonderful, and Rajesh and Vimla are well worth getting to know – great service and always asking about your day, and sharing a joke.

La Maree offered the opportunity to eat and relax on the beach, and the food and service was first class. We also had dinner a few times here and the setting at night is magnificent.

Special thanks to Rakesh, Ishwaree, Nano and Michun, who provided such wonderful service, and did everything they could to help us enjoy our stay. We came back with some origami souvenirs from Michun – he has a real talent in this art.

After dinner we tended to visit the Quarter Deck Bar for a drink before heading for La Maree. The Quarter Deck is a lovely setting with great views, and of course has the delightful Brinda who really looks after you.

We also used the Asian Restaurant, and found the food and service excellent – well worth a visit.

We found the evening entertainment quite enjoyable, especially sitting on the beach. If you are looking for loud music, and nightclubs this is not the place for you – but for us, a great place for relaxing at night.

It is also worth doing some trips to see the island, and this year we did the scenic south island tour, and the Blue Safari Submarine trip. Both trips were excellent, and are recommended.

So once again we had a fabulous holiday in the Maritim. We have read a few reviews where some complaints have been made, but we however, have never experienced any problem, and given the staff commitment to looking after guests, are totally confident that any problem would be rectified without delay.

This is a great place to spend a holiday, and well worth the long flight from the UK. If this hotel were anywhere in the world it would still be a wonderful hotel – what however sets it apart from other hotels is the staff.


The people are truly wonderful, and we look forward to our next visit to the Maritim.

  • Stayed June 2014, travelled as a couple
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    • Cleanliness
    • Service
Helpful?
13 Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Banbury, United Kingdom
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed 5 July 2014

This hotel is excellent value for money, gives perfect service and has a beautiful beach backed with trees so it looks natural and unspoilt.
I researched for a couple of months before booking so save yourself some time and look no further. It's position is perfect for climate in the winter as the north and west coast is the warmest, sunniest and driest in the winter. It may be rather hot in the summer when you might choose the east coast for the breeze.
The restaurant on their beach is idyllic for breakfast and lunch. Menu choice a little restricted to fish or curry but also provides one pasta dish so perfectly adequate for lunch. Once we had realised that you could eat off the set menu for either no extra or very little extra money we went there in the evenings. Try the well being menu Australian steak, excellent and included in your 750 rupee allowance for each person on all inclusive. The Mauritian kreole restaurant was not worth the supplement as you could eat their dishes in other parts of the hotel for free.
The bar is first class for service and relaxation and we met up with other guests here to share the day before going on to dinner. Try a cocktail or two.
The room we had was prestige and was absolutely stunning, no one could be disappointed with the spacious and stylish rooms. Spotlessly clean with plenty of shampoo etc.
the pool was a reasonable size and had an infinity part which looked out onto the river and sea.
Sunbeds always available on the beach. If you want front row close to hotel then maybe getting up early might be needed but since the sun set at 6pm, we were always at breakfast by 8am to make the most of the day. It seemed hottest between 9am and 3 pm. We were very lucky with weather and had only two overcast but warm days.
Definitely recommend first or second floor rooms to reduce chance of insect and animal life in your room. We had none in ours which was on the first floor. It is a tropical country after all.
Snorkelling was good only on a couple of days as there was a tide and wind that created waves for a lot of days. Swimming great though you will need hard soled shoes to swim in as there are sea urchins when you swim out after about 15 to 20 ft.
Sea sports such as kayaking excellent. Watch out though for boat trips sold to you on the beach as we booked through the parasailing guy and were promised a large boat with a loo, what turned up was a single outboard motor speed boat that was so small we all got soaked within first 15 mins of an hour trip and were rather cold. It was also dangerously small for the waves. We were given a 30% refund when we asked but still! something to bear in mind if you prefer the travel in the boat to be enjoyable rather than endured. Excellent trip though with dolphins and whales seen.
South tour rather touristy as you would expect but still a good way to see the climate change in the island and to get a feel for the tropical nature of the inland areas.
Top tips, ask the taxi driver to take you to Mont Choisy and Tamarin bay as these are both beautiful public beaches, but not at the weekend as they get very busy. Do the bike ride to trou aux biche from the hotel, the guide is terrific and the ride is manageable with lots of stops.
We went to flic en flac and weren't impressed as beach full of broken coral, waves and tide were strong.
We went to visit the Oberoi hotel which is across the bay from Maritim and found it very very quiet with only about 6 guests seen. Our visit was received with distrust and scepticism by its staff. Not very welcoming.
We walked or cycled past other hotels such as the intercontinental which looked a little down at the heels, the Westin which is due to reopen soon and looked ok but didn't have such a good beach for swimming, the plantation which we walked though and wouldn't touch with a barge pole, the meridien which again looked from the outside to be a bit jaded.

All in all the maritim was excellent on so many fronts compared to lots of others. With such good value for money you can expect a broad range of clientele and won't be tripping over prep school parents in high numbers! We found the atmosphere to be low key and relaxing. Everyone friendly.
The only downside was the lack of an adult only section of the beach and pool and the selfish behaviour of some smokers who pollute the fresh beach air with their smoke. So to be perfect Maritim, why not have an adult only smoke free zone of the beach ( which is huge )and would be easily accomplished.

Room Tip: Prestige rooms give you free breakfast at the beach restaurant and we had one that had a view across...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank Smith03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Worcester, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 5 July 2014

We visited Maritim Hotel, Mauritius to continue our honeymoon following a four day stopover in Dubai. We had a fantastic honeymoon and Mauritius is a beautiful country. On the whole the hotel was a great place to stay but it was severely let down by the reception and the issues we encountered.

On our arrival at the hotel we were greeted with a cool towel and a refreshing drink. We were asked if we were celebrating a special occasion and confirmed it was our honeymoon, however, I had let our tour operator know this a year previous so I was a little surprised they did not welcome us as honeymooners. We were shown to our room and it was as expected from what I had booked. Due to the time and the fact we were relatively hungry and tired, we did not ask about the advertised upgrade but made our way to Belle Vue Restaurant for food and then an early night.

The following day, on inspection of the room, whilst it was in a lovely location, the bath appeared to be dirty and stained and one of the sinks was cracked. We decided to raise these issues at reception and as a result we seemed to be greeted with a negative attitude on subsequent visits.

The greeting we got at reception was what I would describe as blunt and emotionless. We were told that the issue would be addressed and it should be sorted later in the day. We went to the pool area and had a great day. The pool was not heated but given the temperature outside (26 degrees in winter) it was a refreshing change to sitting in the sun. We were waited on by a number of members of the beach service throughout the day who were very attentive and always happy to help. Over the course of our stay, Rajesh in particular, provided an excellent service.

On returning to our room we found that the dirt which could be removed from the bath was gone but the sink was still cracked and the bath still appeared dirty as there were irremovable stains. I returned to the reception desk and was greeted in the same manner which appeared to be devoid of emotion, and a short time after the head of cleaning visited our room. We showed her the cracked sink and the bath. We were informed that for the bath to be sorted it would need to be repainted. I also took this opportunity to explain that we were told we would be upgraded pending availability. As the issues were not with the cleanliness, but more the maintenance, I was told another manager would contact us. Approximately 30 minutes later I was called by another manager who explained another room would be ready for us the following day as it was being vacated in the morning. Given that the last thing I discussed was the upgrade I assumed that this room would be an upgrade. The following day we were shown exactly the same room which was 2 floors up. The issue with the bath was present in this room as well. We were told that there were no available upgrades and that we were on a waiting list, which seemed to coincide with an African business conference and a number of dignitaries sharing the hotel with us. Rather than moving to a less convenient location my wife and I decided to stay in our room awaiting a potential upgrade rather than keep changing rooms.

Over the remainder of the holiday we had some fantastic excursions (swimming with dolphins, walking with lions, various tours of the island) and enjoyed the food at all of the restaurants at the hotel. Belle Vue is the main restaurant. It serves breakfast, lunch and dinner and is a buffet style with different influences on each night. Whilst the food was not extravagant it always had something for everyone and we were not disappointed. The only evening we did not enjoy was when they reverted to a set menu and ended up with a lengthy wait for our food. Le Banyan was our favourite of the other restaurants but we also had lovely food at La Maree, Les Fialos and Chateau Mon Desir. Our favourite evening was definitely at Lakaz Kreol where we were the only people dining and Jean-Philippe was an excellent host. We also sampled the Spa and both my wife and i received fantastic Lemongrass package treatments from Meera and Binitta and we would definitely recommend you visit.

Unfortunately as we came closer to the end of our honeymoon we encountered a number of other bad experiences at the hands of the reception. We ordered a packed lunch on one occasion. When we turned up in the morning to collect it prior to leaving, it did not appear to be ready. A number of phone calls were made and about 15 minutes after, it arrived. This delayed our excursion departure and when we opened the packages it appeared as if the lunch had been thrown together. It was not as described and had considerably bruised fruit in it and stale bread.

I booked a couple of Magic Moments from the hotel brochure as surprises for my wife. Following our first of these, a picnic by the waterfalls, we cancelled the candlelit dinner. We turned up at the reception 15 minutes early to be told our lift was not ready. We waited 20 minutes and when I went to the concierge I was told we needed to collect our meal and make our own way there. This is certainly not what was advertised and definitely not what I was sold. With the help of my sales receipt and a bell boy this matter was cleared up and we were driven to the ruins but the staff could not locate the picnic. As a result we got out of the vehicle to look around the ruins with the intention of seeing a manager on our return to the hotel. We actually located the picnic by ourselves and were greeted by Rajesh who had been waiting for us for 45 minutes. A short time after we were joined by a manager who i assume had come to check all was ok, he did not acknowledge us, spoke in French to Rajesh and only acknowledged us when my wife said “hello”. He did not try to explain the confusion or apologize and just left. What was meant to be a special occasion ended up being spent discussing our disbelief at some of the things we had experienced from the staff. I did raise this issue with a different manager on our return who apologized for the issues and refunded the fee paid for the picnic, however, this should never have happened.

The final issue occurred on our last evening. My wife booked Le Banyan at the reception as we had one gourmet voucher left. She did this 3 days prior to the booking and when we turned up there was no record of it. Fortunately we managed to get a table after explaining the circumstances but this turned our last night, which was meant to be a chilled out meal reminiscing about our experiences, into another occasion where we spent most of our time discussing the staffs incompetence.

It is hard to decide how to rate this hotel as the majority of our experiences were positive, and whenever we were by the pool or beach, in a restaurant or bar we always received excellent service from very friendly people, however, you expect this sort of experience to be equaled, if not surpassed by the staff you meet at reception. The front of house is at the heart of the operation and this hotel was fundamentally lacking in this area during our trip and no one went out of their way to make us feel like honeymooners. Fortunately we had such an amazing time the negative aspects did not detract from our experience, however, they are aspects that will be remembered in years to come which is unfortunate.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Carlos2478
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 5 July 2014

We spent 12 nights at the Maritim. The rooms were large, very comfortable and very clean. The waterskiing and boat boys were brilliant - great fun and encouraging. The food was reasonable and we particularly enjoyed the sushi corner and the great cocktails in the evening at the bar. There was a bit of competition for loungers by the pool, kayaking was great fun and you can go out to sea or into the river. One of the best family holidays we have ever had.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JZM01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
Level Contributor
53 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 bubbles Reviewed 3 July 2014

We stayed at the Maritim as a couple for two weeks in late May / early June (all inclusive), this being our second visit to Mauritius having previously stayed at the Sugar Beach resort in Flic en Flac.

The Maritim is a very good hotel in almost all respects, we had upgraded to a Prestige room which was amazing - large, spacious and well furnished with a bathroom that can be opened into the bedroom (freestanding bath) and a separate dressing area.

Our room also got us a la carte breakfast at the La Maree beach restaurant, which is a very pleasant experience. We took lunch at the La Maree a few times too, again always very good quality and service although it's probably worth alternating this with the buffet as the La Maree lunch menu is a bit limited on choice.

Dinner at the buffet is also pretty good, especially on Indian and Seafood nights (great curries and fresh oysters respectively)!

We ate in all of the a la carte restaurants during our stay (although we didn't bother with the gourmet pass), and all of them are to a very high standard. Chateau Mon Desir is pretty expensive (we spent £120 on top of our all inclusive allowance), but you'd pay significantly more for a similar meal in London. The Sunday Brunch at the chateau really is a 'must do' too!

We also enjoyed the Asian and BBQ a la cartes, but the one that really stands our is the traditional Mauritian restaurant served 'family style' (basically one big table with an almost variety of various fabulous local recipes served).

All of the staff are very friendly and helpful, we couldn't have asked for more. We never struggled to find a lounger either - the sanded terraced area between the Quarter Deck bar and the sea being our favourite spot.

The spa is simply stunning, and well worth a visit, even if just for the (free) steam room, sauna and Jacuzzi!

Drinks are OK without being spectacular - the hotel should really include a better selection of mid-range spirits in the AI deal, (I was disappointed with the Whiskies available whilst my wife missed her Amaretto), although there is a decent selection of wine available with dinner.

Entertainment was provided every night in at least one (and usually both) out of La Maree and the Quarterdeck. This was usually live music, which could get a little repetitive - some traditional dancers or Sega shows etc would have been nice (in fairness Sega shows are on, but in the late afternoon rather than evening).

All in all these really are very minor gripes though this was a superb holiday in a beautiful setting and a well managed hotel, and exceptional value for money from the UK.

Room Tip: Prestige rooms well worth the upgrade!
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  • Stayed May 2014, travelled as a couple
    • Value
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    • Service
Helpful?
7 Thank Graemeb19799
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 1 July 2014

All in all a good experience. Very attentive service, outstanding spa with good value treatments (they had special offers on sale in the buffet in the morning after breakfast). Two small negatives: sleep quality (see below), and the food in some of the restaurants.

Food: The Chateau Mon Desir scores pretty highly as a fine-dining experience, most of their food is outstanding and the service no less. Definitely worth splashing out on the "gourmet pass" and using it for Mon Desir, as it works out excellent value. But unfortunately the food in the Banyan (oriental) restaurant was more like a 5/10, and sorry to say it but avoid the seafood restaurant on the beach - this was frankly quite poor, to the point where I struggled to believe their fish was fresh. The food in the buffet restaurant was generally pretty good and the BBQ restaurant just behind the seafood restaurant was great - simple food well cooked. The breakfast was outstanding.

The bars are good, nice atmosphere / decor and great choice of all-inclusive drinks.

The hotel is great for watersports - diving, windsurfing, kayaking, sailing... Also did horseriding - great stables with friendly instructor and several horses.

The beach is nice, although it's a shame that those not in "prestige" rooms or suites have to walk so far to get to their area.

Our "Privilege" room was very spacious, comfortable and practical - small touches like a separate loo, sliding bathroom wall, separate walk-in shower were appreciated. However the decor was very slightly dated.

Room Tip: Ask for top floor. It's a sprawling low-rise complex, so that shouldn't be too difficult fo...
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  • Stayed May 2014, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ag0437
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Durham, England
Level Contributor
240 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
5 of 5 bubbles Reviewed 1 July 2014

We visited for 14 nights and thoroughly enjoyed it.

Food - we ate in the buffet restaurant as we are not particularly bothered about any special 'dining experiences' and had no problems other than it can be Luke warm at times. The choice was good and we always found something we wanted. One issue we did have was that there was a big conference on and the delegates had lunch in the restaurant with the guests, it was mayhem, you could hardly get moved and had to see what was left for you to eat as everything went very quickly, not a good idea Maritim.

Service - mmmm, a funny one this, there are times when this is lacking a little and others when it is excellent. For instance, they do not want you standing at the bar for drinks, so when you sit down you can be sat waiting for quite a while and end up getting up and asking at the bar anyway, occasionally we noticed management 'speaking' to the waiters and after that there were no problems (on that visit). They don't want you at the bar, but you sometimes don't get served when you sit down. A special mention to Abhi in the quarterdeck bar, this lad really stands out, he is always aware of who is where and what is going on, others are also good but Abhi stood out for us. Brinda was also very helpful and always smiling.
Overall though everyone was very friendly and we always said hello to the workers, no matter who they were.

The Hotel and grounds - Absolutely spot on for us, spotlessly clean both inside and in the grounds, everyone working hard to keep it clean, and it really does show. We especially loved the grounds and were always walking around, ultimately visiting the star attraction (for us) the giant tortoises. These are great, you can stroke them, just be gentle and give them a scratch on their necks or under their chin and they appear to love it and they get up on their tip toes.
They also have goats, ducks and horses along with the rescue dogs.
We also loved the walk from the beach to the ruins, did this almost every day, really peacefully and passes the time.

On the sun bed point, at times you would have to be up really early if you wanted one in a good position as some appeared to have been there from the night before.... We are not that bothered as we would rather be up and about, but if sunbathing is important to you you might need to be up at the crack of dawn, or sleep on it overnight. Be warned though, the pool is Freezing, took me ages to get in but my wife says I'm soft when it comes to the cold, not many in there though so it can't be just me!

Out and about - we did the south tour, walking with lions and the quadbike tour at Casela with taximauritiustours, much cheaper than the hotel and tour operators (on a seperate review)

Overall and excellent holiday despite the travelling from Newcastle to Dubai, then Dubai to Mauritius, but we'll worth it. There are some bad reviews but I think it is all about expectations, if you want top- class you need to pay for it, don't go expecting upgrades etc as if you don't get them it can spoil your experience, we paid for an upgraded room(prestige) before we went so we got exactly what we wanted.

Room Tip: From what we heard all the rooms are good
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  • Stayed June 2014, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank goafishing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Maritim Resort & Spa Mauritius

Property: Maritim Resort & Spa Mauritius
Address: Turtle Bay, Balaclava, Mauritius
Region: Mauritius > Pamplemousses District > Balaclava
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#2 Luxury Hotel in Balaclava
#2 Family Hotel in Balaclava
#2 Spa Hotel in Balaclava
#2 On the Beach Hotel in Balaclava
#2 Romantic Hotel in Balaclava
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Maritim Resort & Spa Mauritius 5*
Number of rooms: 215
Official Description (provided by the hotel):
Sparkling sandy beach, tropical gardens and the crystal clear turquoise waters of the Indian Ocean... Live the essence of a great island escape!Immerse yourself in this luxurious five-star beach and spa resort gently nestled within a picturesque private estate along the protected marine park of Turtle Bay.Enjoy a prime location on the sunniest and sheltered Northwest coast of the island between the capital Port - Louis and the lively village of Grand Bay and indulge in the pure nature of the historical estate of 25 hectares awarded 'Most Beautiful Garden of Mauritius'. Be spoilt by world-class accommodation with 215 luxurious rooms and suites as well as an exclusive villa, all sea facing and elegantly designed ...ideal to embrace the tropical ambiance of the island. Savour endless culinary delights during your journey with an exceptional selection of five exquisite restaurants and three bars ranging from 'feet in the sand' beach restaurants to Asian fusion and the exclusive fine dining restaurant 'Chateau Mon Desir'.Pamper yourself in its 'Maritim Tropical Flower Spa', an oasis of wellbeing offering exclusive treatments and stunning facilities to relax and unwind.Those seeking for active holidays will benefit from an infinite range of land and water sports offered such as horse riding, golf, archery, water ski, diving and many more!Whenever you are looking for relaxing or active holidays, this 5-star luxury hotel, part of Maritim Hotels, will offer you an exceptional array of facilities and experiences combined with the highest standards of service delivered with genuine Mauritian hospitality. Maritim Resort & Spa Mauritius ...your holidays... beyond paradise ... more   less 
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Also Known As:
Maritim Mauritius Balaclava
Hotel Maritim Mauritius
Maritim Hotel Mauritius
Maritim Resort & Spa Mauritius Balaclava

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