The Maritim is part of a German Hotel Chain and has just reopened after refurbishment. Building works were ongoing when we arrived and in the previous two weeks guests had been offered alternative accommodation. The residual building works were room refurbishments and landscaping. The spa was not completely open. If we had been there for a wedding it would have been a disappointment. However things were gradually getting fixed, more guests were arriving and the main restaurant, pool and bar areas opened. There were a few power cuts and some floods.
Rooms at the Maritim are all sea facing with either a terrace or a balcony, in three story blocks in a ribbon development along the bay. It has a lot of stairs and walkways to the rooms so may be difficult for guests with disabilities. There are basic 'comfort' rooms which seemed to be in less desirable locations, 'privilege' rooms which are a bit bigger with seating area, 'prestige' rooms which are not much bigger but entitle the guests to eat at the Maree restaurant on the beach for lunch and breakfast (recommended), and various junior suites and honeymoon suites. The refurbishments were of a high standard. However we had issues with our ground floor room, the new bathtub drain overflowed and there was problems with electrics and flooding outside the room.
The management were very understanding and offered us a move to another hotel or an upgraded room on the first floor.
It is the attitude of the staff which meant that although there were ongoing building works we have rated this excellent. The staff are obviously all well trained to ensure that guests have an enjoyable stay, and did their best to make it so. When the hotel is fully open and functioning again I am sure that it will continue to get 5 star ratings from other reviewers. We met people on the beach who had been placed in other hotels and they all said the same about their accommodation - lovely facilities but poorly trained staff and food not so good as the Maritim. The room cleaning and turndown service at nights was also excellent.
We flew to Mauritius with BA from Heathrow overnight. Try for premium economy if using BA (unless you can afford business class). Economy BA is pretty bad. Flight on way out did not have new entertainment system, seats are uncomfortable - no foot rests; my partner's headrest came off the seat and had to be thumped back in place by the steward; and why does BA insist on only one piece of hand luggage in their ticketing rules and then let people on with huge wheelies and hundreds of bags? Finally babies and toddlers ... memo to parents, if your toddler is screaming then it needs attention - nappy change or a drink, or something to comfort it. Don't ignore it and help yourself to another vodka and coke off the trolley. Mind you Air Mauritius economy sounded much worse from what we were told by people on the beach.
The Maritim is in the North West coast of the Island, we were transferred with Mauritours on a bus / minibus which was all very efficient. It takes about one hour. We were welcomed at the Maritim with hot towels and drinks and checked in. We had to wait for our room to be ready but were given breakfast at the beachside restaurant Le Maree and our keys were delivered to us as we relaxed looking at the beach.
The Maritim has it's own beach area on Turtle bay with plentful sunloungers and a beach towel service (you are given a credit 'card' to exchange for a beach towel). We were all inclusive which entitles you to breakfast, lunch and dinner at the main buffet restaurant and allows 400 rupees (about £9) towards either lunch or dinner at the two a la carte restaurants. You are given a credit card which you use to sign for everything. If it's covered by the all inclusive there is no charge, if it's extra then that will be on the bill. In the bar the drinks and cocktail menu is worth reading as you can see what drinks are included in the all inclusive and which ones aren't. The cocktails are very good and you shouldn't need to run up a large bar bill if you are on AI. The local wine is perfectly OK with dinner.
The buffet restaurant is very good, has themed evenings, and some evenings a table d'hote menu served at your table. There is different local entertainment each night - singers, dancers etc. The Maree restaurant on the beach is just superb, lovely location and excellent a la carte food. The new restaurant Chateau Marais is in the grounds in a new building next to the Balaclava ruins and waterfall. We didn't dine there but the menu looks wonderful and they do afternoon tea and Sunday Brunch. The bar area does snacks but they come from the main restaurant and take ages to be served - quicker to go to the buffet !
The two swimming pool areas are quite small and I imagine could get quite crowded.
The sports and entertainment team are based around the pool area and there is a full programme of activities and sports for those who can manage to get up off their sunlonger. Everything from jogging, bicycle rides, volleyball, football etc etc. There is a fitness centre / gym which looked good but was flooded at the start of our stay!
The boat deck is the base for watersports. AI includes free waterskiing, monoskiing, wakeboarding, catamarans, pedalo's, canoes, windsurfers, glass bottom boat, snorkelling etc etc. The watersports staff are all really friendly, helpful and make your holiday enjoyable. There is a diving team, payable locally, and they run taster sessions in the pool for free before taking you out for dives on the reef. Cost for a dive about £45.
The golf course is interesting - positioned at the back of the accommodation block it makes the best use of a limited space. It is nine holes but many of the holes cross over each other or you have to hit tee shots over rows of palm trees. It's OK when the course is quiet but I imagine it can get very busy with lots of shouts of 'fore' when in full swing. Club hire is 1,000 rupees (about £20). We were allowed to share a set of clubs. Take plenty of golf balls with you as you will lose some using unfamiliar clubs. Take your own tee's as these aren't provided.
There are riding stables at the far end of the grounds, next to the giant tortoise enclosure (they are lovely) and three tennis courts (not open when we were there). The spa looks fabulous but is very expensive. They have wedding packages which are basically a hairdo and manicure / pedicure and cost about £200. They have about two weddings a day when fully open.
There is plenty to do in the resort, but Port Louis the capital is a £20 taxi ride away.( We heard that the taxi's outside the gates were much cheaper). We hired a car and driver through Maritours for £70 for the day and had a tour of Grand Baie and the Northwest coast plus a visit to the botanic gardens at Pamplemousse (highly recommended) and shopping at the Caudan waterfront at Port Louis.
The Maritim was of course not fully occupied when we were there and we did hear that in high season it can be very busy with long waits to be served cocktails, and difficulties getting sun loungers. There is meant to be free internet access in the rooms (not working when we were there) but it was working in the reception area. There is meant to be a movie channel (not working) but there are satellite sports channels. Staff did not expect to be tipped each transaction, there was supposed to be a general tip box in reception but we gave tips at the end of our stay to the staff we most interacted with. There are some shops / boutiques in the main reception although they were not fully open during our stay and contained mainly luxury goods.
Weather in October was mid 20's, mostly sunny but we did have two rainy days although this did not detract too much from the holiday (did sightseeing trips). It's usually quite windy - very similar climate to Hawaii.
Overall I am sure that there are more exclusive hotels with more luxurious accommodation available in Mauritius, but for a holiday with plenty of activities available, good location on the beachfront, good food and great service plus reasonable value for money (AI) I recommend the Maritim.
- Official Description (provided by the hotel):
- Sparkling sandy beach, tropical gardens and the crystal clear turquoise waters of the Indian Ocean... Live the essence of a great island escape!Immerse yourself in this luxurious five-star beach and spa resort gently nestled within a picturesque private estate along the protected marine park of Turtle Bay.Enjoy a prime location on the sunniest and sheltered Northwest coast of the island between the capital Port - Louis and the lively village of Grand Bay and indulge in the pure nature of the historical estate of 25 hectares awarded 'Most Beautiful Garden of Mauritius'. Be spoilt by world-class accommodation with 215 luxurious rooms and suites as well as an exclusive villa, all sea facing and elegantly designed ...ideal to embrace the tropical ambiance of the island. Savour endless culinary delights during your journey with an exceptional selection of five exquisite restaurants and three bars ranging from 'feet in the sand' beach restaurants to Asian fusion and the exclusive fine dining restaurant 'Chateau Mon Desir'.Pamper yourself in its 'Maritim Tropical Flower Spa', an oasis of wellbeing offering exclusive treatments and stunning facilities to relax and unwind.Those seeking for active holidays will benefit from an infinite range of land and water sports offered such as horse riding, golf, archery, water ski, diving and many more!Whenever you are looking for relaxing or active holidays, this 5-star luxury hotel, part of Maritim Hotels, will offer you an exceptional array of facilities and experiences combined with the highest standards of service delivered with genuine Mauritian hospitality. Maritim Resort & Spa Mauritius ...your holidays... beyond paradise ... more less
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- Also Known As:
- Maritim Mauritius Balaclava
- Hotel Maritim Mauritius
- Maritim Hotel Mauritius
- Maritim Resort & Spa Mauritius Balaclava