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“Best Hotel i ever stayed - real luxery hotel”

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Maritim Resort & Spa Mauritius
Ranked #2 of 5 Hotels in Balaclava
Certificate of Excellence
Munich, Germany
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Best Hotel i ever stayed - real luxery hotel”
Reviewed 20 July 2010

I had a wonderful vacation at the Maritim Hotel. Great rooms - all new - clean and wondeful designed. The Hotel Graden with the beach is a dream - Nature pure.
Restaurant Mon Désir - best food I ever had in my life - Lobster Curry - you have to try it.
Restaurant La Marée - a la carte breakfast on the beach or a la carte for diner -
a unforgetalbe time I spent in this restaurant - extremly friedly staff and hig quality food and drinks.
Spa: Hideaway in paradise - massage and treatments in this lovely building is more than 100 % satisfaction. I tried most of the massages and i can recommand all of them.

  • Stayed July 2010, travelled solo
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank event-atelier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Lyon, France
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 15 July 2010

This was our third visit to the Maritim in five years, the two previous stays were great and we were very much looking foward to our two week stay. There is no doubt that some belt tightening is going on. Some with good reason no doubt, others petty and annoying. We arrived at 13.00 to be told that check in was from 14.00 and we would have to wait for our room. Under normal circumstances this is understandable but I checked later in the day and the hotel was by no means full. I can understand that they start the all inclusive at a specific time but giving someone their room an hour early is surely not going to trouble them too much. In fact they lost out because our usual ( silly I know) habit is to have a celebratory drink from the minibar as soon as we get to our room, we decided that if they were going to be petty then so were we and waited until the all inclusive kicked in and went to the bar. Another problem seemed to be housekeeping, our room was made up anytime between 10 AM and 4.30 PM, also the water went off, when we advised reception no reason or apology was given, we were just told to wait until the problem was solved !
The staff have always been one of the great attributes of this property, always willing and smiling, pleased to help. This visit was different, although quite a few of the old faces were still there the spark seems to have disapeared, I can only assume that staff numbers have been cut because the usual efficiency has gone. The staff, although still very pleasant have to rush around like crazy trying to keep up with their various tasks whilst a large number of supervisors did nothing but stand around barking orders and confusing the issue. Perhaps if they were told to forget their exalted positions and actualy help things might run more smoothly.
I understand the management has changed, I can only assume that the new general manager has a history of running business hotels and none in leisure hotels, the place now has the feel of a money making machine rather than a relaxed resort. I understand that profits have to be made but surely there are ways of achieving this without spoiling the wonderful product they have. The location is a delight, the gardens wonderful and the staff are still fantastic, please give them the time to do what they do best, smile and help the paying customers.
The new rooms are OK and the food is still good, a shame you now have to pay a supplement at La Maree at lunchtimes, this seems very short sighted as the place is now virtually empty at lunchtimes, a big waste of a great venue.
I would return but sadly without the same relish asprevious times.

  • Stayed June 2010, travelled as a couple
    • Value
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Helpful?
6 Thank bungke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Delhi, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 July 2010

I stayed in Mauritius for about a week. I split the trip up so I could stay in Pereybere for the first four days and then treat myself and relax on the last three days at the Maritim hotel.

To start of, check-in at the hotel is at 3pm, they don't make this very clear at any point - but you should treat that time as if it were etched in stone. Regardless of what time your flight comes in, you're Not going to get a room before atleast 2pm. They do have an arrival/departure lounge with showers and couches, but it can be a long time to wait if you turn up at 12 or something.

The room looked great - and was really comfortable - and almost all the rooms (from what I can gather) have a great view. I still got the feeling though, that the hotel (like most hotels of its class) was ridiculously overpriced - and I was really annoyed by the fact that there weren't any complimentary bottles of water. I'm still not sure about whether tap water is supposed to be safe to drink - but in any case, charging for water really annoys me. The service at the hotel is weird - they seem swamped catering to euro-trash. So maybe if you're not white, with blonde hair and blue eyes, i'm not really sure how the experience is going to turn out (I am willing to concede that the extent to this varies).

Food is a problem too. The maritim doesn't have a cafe/coffee shop where you get snacks or a sandwich. If you want an in-between meal or for some reason, you don't stick to the timings of the dining areas, then you're screwed. The hotel isn't really a 'hotel' as much as it's a resort. So there's nothing close to the hotel, outside the very huge campus of the hotel.. and like I said before, the food/room service has an additional charge and is Ridiculously overpriced.

What I did Love about the hotel, is the fact that it has its own private beach (and it also has a huge pool). That goes a long way. It also has its own golf-course which i'm sure it appeals to a lot of people. My favourite thing was definitely the boatshop. The boatshop offers snorkelling, canoeing, kayaking, wind-surfing and a whole bunch of activities that would usually cost a lot of money to do on public beaches - for free. They also have archery for free - and horse-riding and diving for additional prices. If you schedule enough activities into the day, it can be a Great way to really feel like the money was worth it. Judiex and the diveshop and his friends who work the boatshop really made me stay at the maritim worth it.
There's also an animal farm - and a giant turtle pool (they didn't look too happy to me though.)

I would definitely not recommend staying at the maritim for single travelers - the hotel's really only occupied by families and couples - but then that's really no surprise. It can be great for two days - but if you're coming to Mauritius - as in, you want to see Mauritius, then I really wouldn't recommend the Maritim - because it is isolated and it'd be a waste of money to stay at the Maritim and not 'utilize it' - and at the same time, to only stay in the hotel and not see Mauritius, which is great.

All in all, I think very over-priced with no oomph to back it up. The hotel facilities and activities are its saving grace.

  • Stayed July 2010, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank warsisahil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neil Hemming
Level Contributor
39 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 9 July 2010

Following a ten-day stay at the Maritim Hotel we feel compelled to register our experiences on trip advisor. Although our stay at the hotel was not entirely negative and at times there were glimmers of hope, we did not have the holiday that we were led to believe was awaiting us.

Accommodation:

We arrived in our first of three rooms tired and in need of refreshment, when we went to grab a beer from the mini bar we discovered they had all been opened, drank and filled with water – this took approximately eight hours for the hotel to replace.

When we decided to grab a shower to freshen up we discovered there were no towels in the room bigger than a hand towel – this took five hours to rectify.

There was no wifi access in this room as had been advertised.

On the second night we returned to our room at 22.30 to be greeted with an overpowering smell of sewage. When housekeeping arrived to confirm that there was an overpowering smell of sewage in the room they spent to next 30 minutes trying to disguise it with sickly vanilla air-freshener.

We eventually got to bed in our still overpowering smelly room at 01.30 to be woken at 08.30 by workmen drilling up tiles from the floor above our room. This happened in many parts of the hotel due to refurb

Later in the day we were allocated a room upgrade to escape the smell.

The following morning in our new room we had no hot water – we were advised to run the tap for at least 10 minutes!

We experienced a lack of hot water for the next few days while the problem was being ‘resolved’ (burst Pipe). Eventually the duty manager arranged for another room change and complimentary brunch at the ‘Mon Desir’ restaurant. She was highly professional and clearly embarrassed by our experiences in the hotel – the brunch was excellent.

The duty manager took us to view our third room from which we had a choice of two suites. Neither of the suites on offer had been prepared and had obviously not being used by the hotel in some time. Unlike the rest of the hotel the suites had clearly not been upgraded and their general condition was not inline with the star rating of the hotel. Very dreary. Why would they show you a room in this condition after having to move twice already!

On arriving in the third room we were greeted by an completely empty mini bar no room service menu or events card and the DVD player was neither plugged in or connected to the TV, we had imagined by room three they would have made an effort to get it right, but sadly no.

Restaurants and bars:

Generally the buffet food at every meal was cold and of a very average nature. Not what you would expect of this kind of Resort.

On one of the ‘al la carte’ evenings having waited over 45 minutes from ordering our food we simply gave up and left.

As is common in Mauritius there was a problem with birds in the daytime, however on more than one occasion we were seated at a table with bird excrement on it.

Service in the bar was painfully slow with a few exceptions, on many occasions we had to go to the bar for service despite there being in excess of eight waiters and barmen stood doing nothing.

The food available from the bar was carried some distance from the kitchen and then left waiting to be delivered to the table so was invariably stone cold.

The club sandwich was full of chicken bones and gristle.

Toasted sandwiches were all toasted with lettuce in them, to try and avoid this we requested that lettuce not be put in our food before it was cooked every time we ordered, sadly no one ever took a blind piece of notice of this request.

Conclusion:

A large part of our stay at the hotel was highly stressful and upsetting neither things you expect to be part of any holiday particularly one that you have paid a great deal of money for. We have returned feeling very disappointed

The facilities are amazing here but backed up with very poor service. The hotel Duty Manager Anja even commented that its difficult to get the Mauritian staff to understand this and thats why we get better service from the European trained staff!! Overall could have been wonderfu and a real shame. It will never be a five star hotel with service like this. We will be seeking a compensation with Thomspon as this 10 day trip was more than 35 thousand Rand £3500.00.

  • Stayed June 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Spellar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nottingham, United Kingdom
Level Contributor
70 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
Reviewed 3 July 2010

We stayed here for the 1st time for 6 nights on recommendation of a family member who has used this hotel for many years. It is set in beautiful grounds which nice to walk round.The refurbished room that we had was out of this world everything was done to a high standard & the bed was so comfortable. The hotel food was of a excellent standard and all the different restaurants where outstanding. The bar staff where super big thanks to Jeffa, Devon, Mr Hello Kudoo. evening entertainment was also a high standard specially John Francois band. They have a large day time entertainment program so you would never get board. Would love to use this hotel again.

  • Stayed May 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JanJaneNottingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg, South Africa
1 review
Reviewed 29 June 2010

Fantastic place, peaceful, wonderful and silent. Now Vuvuzela's. We enjoyed our holiday and will go back again.

Stayed June 2010, travelled with family
Helpful?
Thank Alet13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 25 June 2010

We arrived at the hotel at approximately 7pm on a Saturday, stayed for seven nights in the first week of June. The check –in was quick and efficient which was great after a very long journey from London via Dubai. We were given cold towels and cold juice drinks. The reception area was calm and peaceful, with excellent views across the gardens and beach onto the sea.

Room – we stayed in a privilege double room. This was clean and well-presented with everything we needed. The bed was huge and comfy, hairdryer, bathrobes, slippers, sofa, desk and chair, telephone, TV, safe, tea/coffee making facilities, table/chairs and sun loungers on the patio and iron and ironing board available on request. The hotel provided us with a complimentary fruit platter, which was waiting in our room on arrival. We had requested a sea view room which they had done their best to provide given the gardens have lots of trees and coconut palms which can restrict the view on to the sea. Our room had a patio which led straight onto the beach. We could watch sunsets from here (room 104)! During the day we used this entrance in and out from our room onto the beach. The room was cleaned once in the morning and with a turn down service in the evenings when fresh towels were provided again. There was free internet access in the bedrooms and reception area; this was pretty consistent with the odd occasion where the connection dropped. Our room had one socket where we could use British style plugs.

Bathroom – large bathtub, separate walk-in shower and two basins. The toilet comes off the bathroom as a separate room. There were lots of thick, fluffy towels which were replaced twice a day as necessary. The bathroom had wooden shutters opening out to the bedroom so we would see on to the beach whilst in the bath tub or in the shower!! Very nice touch.

Beach – The beach was beautiful, sandy and clean and led on to clear calm waters. The towel boys were friendly and chatty: getting to know us by name. They also provided a drinks service using a flag system. The loungers have flags reading ‘service’ and ‘do not disturb’. If you want service you put up the ‘service’ flag and someone will come and take your order. Naseeb was really helpful and looked after us on the beach so a big thank you to him! We also found that on the days we sat on the beach near the towel boys we got great service, however when we were on the beach near La Maree the service was considerably slower and less attentive!

All inclusive – we stayed on an all inclusive basis. We do not drink alcohol and were pleased to see some mocktails included on drinks menu on the beach and at the bar. The breakfast was extensive with a wide range of fruits (pineapple, coconut, oranges, grapefruit, plums, passion fruit, apples etc), cooked breakfasts, cereals, egg counter, breads etc. Lunch was buffet at the main restaurant (Belle Vue) and they varied the menu daily, even fussy eaters should be able to find something to eat everyday. Some days the lunch buffet was held at beach restaurant (La Maree) which was nice as it allowed us to eat on the beach looking out onto the sea. The view from Belle Vue however, is also good, looking out onto the pool, bar, gardens and sea. Dinner was served at the Belle Vue which was buffet on some nights and a la carte on others. We were there for seven nights and were offered a la carte on three evenings. The menus are varied and there is something for everyone. There was an extensive range of fresh salads at both lunch and dinner. Drinks at the bar could be had all day, however there was no snack service throughout the day. Guests could have a light lunch at the bar as part of the AI, however, if this is done guests could not eat lunch as part of the AI in the restaurant.

Bar – we had lunch at the bar a couple of days. As part of AI they offer paninis, somosas, burgers etc. The service however, was slow and we would not recommend it if you are in a rush! The drinks service in the evenings was variable depending on the waiter. Some were attentive and efficient, others took some time to take orders and deliver the drinks.

Entertainment – the evening entertainment was also variable, however the hotel did try to vary this every night. Every evening there was a band and singers – this varied in quality. On some nights they also had a show, for example traditional sedha dancers and musicians and another night we saw some latino dancers. These were very good and after the dancing they got the audience involved, which was a bit of fun. Another night the singers approached couples and families at the bar and serenaded them. The hotel do try to provide good quality entertainment, however this is hit and miss.

Hotel activities – the hotel provided a wide range of activities free of charge which was great! We tried out the glass bottom boat to see fish and corals. Whilst the corals are extensive we did not see many fish on the day we went out. However, another couple told us they were lucky enough to see dolphins whilst they were sailing out!!! So depends on your luck what you get to see. We also made use of their pedalos which was lovely and relaxing, and also had a go at the archery taught by Alain who was patient and had a great sense of humour. The hotel also offered free water skiing, diving lessons, use of snorkelling equipment, crochet, horse riding, giant chess, mini golf, sauna, steam room and jacuzzi. The hotel also had two swimming pools which looked lovely with plenty of beds surrounding them. We did not use the pools as the beach and sea was so beautiful and we could not resist the views from the beach. The beach had plenty of sun loungers and we always found beds, furthermore, there were additional beds on the grass with hammocks dotted about the place as well.

Hotel grounds – the hotel is set in 80 hectares of land. Every part of the grounds was well looked after affording beautiful views wherever we looked from the moment we entered the gates. There was a stream that ran through the grounds, a small waterfall, and a vast array of local trees, plants and flowers growing throughout the gardens. Some of these trees are labelled to enable identification of the plants. Furthermore there were coconut palms on the beach and on the gardens. The grounds were large enough to go for peaceful walks as long or short as desired.

Location – this hotel is located in the north east of the island and quite isolated in terms of access to the local bus routes. On one hand this was great as the hotel was peacefully located and really did make you feel cut off from the world. On the other hand it became expensive to get out and see the island as we were forced to use taxis. My only major criticism of the hotel was that I was disappointed to note that the hotel did not provide a free of charge shuttle service into the capital Port Louis. The previous year we had stayed in the Maritim Royal Peninsula in Egypt and they had provided a free shuttle service into Naama Bay. In Mauritius they were charging 300 rupees for a two hour return trip! Two hours does not leave you with much time to look around the city, which means having to pay additional taxi fares to come back later on. The hotel offers a taxi service which is again extortionately priced! A full day was between 3,700 to 4,500 rupees. It is possible to book a taxi from external companies and ask them to collect you from the hotel. This is a cheaper option, but can still be expensive unless you negotiate with the taxi driver (around 2,500 rupees for a full day). Furthermore, if you are doing an all day/half day tour of different sights it can be worth sharing with other people. We became friendly with another couple staying at the hotel and shared a cab with them on a whole day island tour and another afternoon trip into Port Louis where our driver dropped us off and collected us at an agreed time later in the day. This meant being able to split the taxi fares! Our taxi driver was great. He was very knowledgeable and took us to places that we did not know about because we had time left over in the hours we had negotiated with him. Please remember to negotiate your taxi price BEFORE you go on any journey!!!

Early arrival/late departure lounge – this was a great addition to the hotel which ensured that we were able to make the most of our last hours in the resort. Our transfer was at 2:30pm and we were required to check out of our room by 12 noon. The hotel stored our luggage and provided us with barcodes to retrieve our luggage and confirmed we could have access to our bags whenever we needed. On request they provided us with a locker key in the late departure lounge where we stored the things we needed such as a change of clothes etc. We then spent the last couple of hours on the beach and then were able to use the showers in the lounge (VERY clean with towels, hair dryer and basic toiletries provided) to refresh and change before our return journey. Again, another little touch that made our stay comfortable.

Holiday arrangements – we booked our holiday through dream ticket and it all ran very smoothly. Our transfer company were Mauritours who collected us on arrival, the rep met us the next day and they provided us with a note the day before our return to confirm the time they would be collecting us. They were efficient and helpful. We flew with Emirates who provided good baggage handling and all flights were on time. The only difficulty is the Dubai change over onto the connecting flights which adds more hours to a long journey and on the way back we were absolutely knackered by the 12:30am landing in Dubai to catch at 1:50am connection to London Gatwick. It’s a shame that all the Emirates flights stop in Dubai as this invariable makes long haul journeys even longer.

Overall – a beautiful hotel, beach and grounds with friendly helpful staff. If the opportunity presented itself I would return to Maritim Hotel Mauritius and I would recommend it to others!!

  • Stayed June 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank DreamerLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Maritim Resort & Spa Mauritius

Property: Maritim Resort & Spa Mauritius
Address: Turtle Bay, Balaclava, Mauritius
Region: Mauritius > Pamplemousses District > Balaclava
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#2 Romantic Hotel in Balaclava
#2 Spa Hotel in Balaclava
#2 On the Beach Hotel in Balaclava
#2 Family Hotel in Balaclava
#2 Luxury Hotel in Balaclava
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Maritim Resort & Spa Mauritius 5*
Number of rooms: 215
Official Description (provided by the hotel):
Sparkling sandy beach, tropical gardens and the crystal clear turquoise waters of the Indian Ocean... Live the essence of a great island escape!Immerse yourself in this luxurious five-star beach and spa resort gently nestled within a picturesque private estate along the protected marine park of Turtle Bay.Enjoy a prime location on the sunniest and sheltered Northwest coast of the island between the capital Port - Louis and the lively village of Grand Bay and indulge in the pure nature of the historical estate of 25 hectares awarded 'Most Beautiful Garden of Mauritius'. Be spoilt by world-class accommodation with 215 luxurious rooms and suites as well as an exclusive villa, all sea facing and elegantly designed ...ideal to embrace the tropical ambiance of the island. Savour endless culinary delights during your journey with an exceptional selection of five exquisite restaurants and three bars ranging from 'feet in the sand' beach restaurants to Asian fusion and the exclusive fine dining restaurant 'Chateau Mon Desir'.Pamper yourself in its 'Maritim Tropical Flower Spa', an oasis of wellbeing offering exclusive treatments and stunning facilities to relax and unwind.Those seeking for active holidays will benefit from an infinite range of land and water sports offered such as horse riding, golf, archery, water ski, diving and many more!Whenever you are looking for relaxing or active holidays, this 5-star luxury hotel, part of Maritim Hotels, will offer you an exceptional array of facilities and experiences combined with the highest standards of service delivered with genuine Mauritian hospitality. Maritim Resort & Spa Mauritius ...your holidays... beyond paradise ... more   less 
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Also Known As:
Maritim Mauritius Balaclava
Hotel Maritim Mauritius
Maritim Hotel Mauritius
Maritim Resort & Spa Mauritius Balaclava

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