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“Overall v good ... though we had issues.”

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Merville Beach Hotel
Ranked #5 of 27 Hotels in Grand Baie
Certificate of Excellence
Reviewed 24 April 2014

Before we booked I had an awful time getting Lux reservations to honour their best rate guarantee. They actually insisted I use any rate difference as a credit towards expenditure at the hotel! Wow. It took repeated emails to show them the way and eventually, thanks to one guy in reservations, they finally agreed to match the other rate offered.

Our sense of arrival was truly disappointing. The grounds are, to be honest, a mess. I saw a very competent landscape team doing a very good job on the grounds but, as an ex landscape designer, they desperately need a professional plan and design. The team are I am sure good enough to translate any such plan.

The lovely bright and new (?) reception area made up for the lack of any expenditure on the grounds. We had multiple issues with reception and this was not acceptable.

The long walk, past more awful landscaping and algae filled pools, to our room passed the full on service and delivery area and this is not a good idea at all. However we were very happy with our big and bright room on the ground floor a mere 20m from the lovely beach. The bathroom is dated but it works. More English entertainment channels would be welcome. WiFi was good enough.

Funny thing...the standard rooms nearly all have good sea view rooms while the more expensive rooms do not.

Plenty of good quality loungers on the beach but you walk a long way to get a towel. The swimming here is great as the beach slopes and even at low tide you have enough for a swim. Clean sand and no litter. We did not bother with the pool what with a lovely beach and warm water metres away.

A highlight is the excellently run restaurant and kitchens. The food, for a buffet, is well presented, with a choice that should suit everyone. I was very pleased to see so many chefs at fresh cooking stations and the food being regularly replenished and kept hot. There are theme nights. As you enter there is a blackboard which you can order from for the next day if you prefer not to choose the buffet. Another nice idea. Be careful...the price for beer and drinks is far too expensive. This needs looking at.

Breakfast has a very good selection with fresh juices, fruit, crisp breads, cooking station, etc.

We also ate on the beach and we did not enjoy this at all. Apart from the swarm of ants, reception gave us wrong (indeed no) information as to costs. We also had an unacceptable issue with a food item. The quality of the food for the beach dining is not of a good standard.

Overall we gave very good, even though we had issues, as they do say they are 3 star and the staff, mostly, are excellent. So for a 3 star it is very good.

Room Tip: Standard rooms have sea views.
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  • Stayed: March 2014, travelled as a couple
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1  Thank Harleyclarkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony D, Manager at Merville Beach Hotel, responded to this reviewResponded 30 April 2014

Dear Sir,

First of all, I would like to thank you for staying with us during your holidays in Mauritius and also for taking the time to comment on your stay among us.

I have analysed your esteemed feedback, and am pleased to inform you that we have launched a few motivational initiatives. These include training exercises on teamwork, communication, synergy, etc. Furthermore do rest assured appropriate actions will be taken where required.

In order to avoid the difficulties you have gone through, I would very much appreciate you contact me on your next trip to Mauritius when I shall be pleased to personally organize your booking.

It is always a pleasure to receive compliments on our team members. Thank you for mentioning Chef Laval and Kailash, they were very pleased to learn about your appreciation.

May I take this opportunity to thank you for choosing Merville Beach and I look forward to welcoming you back again for another enjoyable experience.

Yours Sincerely,

Tony Duval.

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588 - 594 of 2,522 reviews

Reviewed 20 April 2014

This hotel is the friendliest and most caring place we have ever been to. The staff from the management team to the room cleaner always go that extra mile to make you feel important and special. The concern is genuine, the staff do not expect a tip. In fact it is discouraged (there is a tip box at reception which is shared out to all the staff once a year)

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with this hotel
4  Thank Lesleytrev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony D, Manager at Merville Beach Hotel, responded to this reviewResponded 30 April 2014

Sir/Madam,

I would like to thank you for staying with us at Merville Beach.

The whole team and I would like to express our gratitude in regards to your comments and we are glad to see that we have achieved in our purpose to “Make Each Moment Matter”. Your praises can only motivate us to maintain and further improve our services.

Effectively; if you’d like to show your appreciation, we suggest that you can contribute to the hotel’s tipping pool at reception, rather than tipping individually. The tipping pool is distributed equally to all team members at the end of the year.

We hope you will give us opportunity to welcome you back.

In the meantime; do rest assured of our hospitality at all times.

Tony Duval.

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Reviewed 19 April 2014

We stayed at the merville for 2 weeks in march to celebrate my 50 th birthday and our wedding anniversary, I cannot speak highly enough of this hotel, the gardens, beaches and rooms are all great but the most outstanding thing is the staff, they are all so helpful and can't do enough for you. We had fantastic food cooked by chefs Jason, Christian and their great team, the bar staff make great mojitos with the local rums!! And the boathouse team were great, we went on a lot of snorkelling trips and the highlight of our holiday a speedboat ride to swim with dolphins an absolute must!!! The location is good too, 10 minute walk into grand bae where there are lots of shops bars and supermarket and shops, also turn left out of the hotel and 10 minute walk to perybere where there are more great bars, lovely beach. We didn't walk in dark always a taxi home as there are no pavements as such, so walk with care!!!!

Room Tip: We were in main block at the front, second floor up views over beach and sunset fantastic!!!
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  • Stayed: March 2014, travelled as a couple
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1  Thank Wah01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony D, Manager at Merville Beach Hotel, responded to this reviewResponded 30 April 2014

Madam,

It was a real pleasure having you with us on the special occasion of your birthday and wedding anniversary.

I am delighted reading your very nice comments and happy to see that the facilities and services offered were greatly appreciated.

Thank you for appraising our team members, particularly our Chefs, Jason and Christian, the bar & boathouse team, for which they are grateful. They all take pride in the delivery of the experience they offered to you to achieve our Vision and Purpose of making each moment matter through helping our guests celebrate life.

We kindly recommend our guests to travel by taxis or buses, should they like to go out, for safety reasons and we have already made a request in regards to the pavement to the authorities concerned, hoping that action will be taken as soon as possible.

May I take the opportunity to thank you for staying with us once again and hope to have the pleasure of welcoming back in our little corner of paradise.

Sincerely Always,

Tony Duval.

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Reviewed 14 April 2014

We honeymooned at this hotel in 1989 and returned last week for our 25th wedding anniversary. We had an absolutely great time. This hotel is well situated on the island for access to all the wonders of Mauritius. Paradise regained!!! Go there...

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with this hotel
1  Thank Wayne O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony D, Manager at Merville Beach Hotel, responded to this reviewResponded 15 April 2014

Dear Mr Wayne,

First of all, I would like to thank you for your fidelity towards Merville Beach and for staying with us on the special occasion of your 25th wedding anniversary.

I am pleased to see that you had a great time with us and am sure that lots of memories come back to your mind.

Thank you for recommending us and we all trust to see you back, for a third visit, in our little corner of paradise.

In the meantime; do rest assured of our hospitality at all times.

Yours Sincerely,

Tony Duval.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 April 2014

We are currently here at the moment although it is sadly our last day. This place is truly fantastic! The location is superb with a beautiful beach. The staff are wonderful people - so friendly and helpful. We celebrated our ruby anniversary here and we had one surprise after another. We had a fantastic special complimentary meal with the table beautifully dressed - wonderful attention to detail. We are on half board here and the food has been outstanding. You can book a la carte for no extra charge as often as you like but the buffet is also very scrumptious! You have complimentary tea, coffee, water & toiletries. Snorkelling trips are great , which are also complimentary and they do have all the gear, so don't need to worry about bringing anything with you. Also get clean towels for beach as often as want. The island is lovely and very safe to wander around day or evening. We have had a wonderful time and can't wait to visit again. Thank you so much to everyone at Merville beach for making this holiday and our ruby anniversary SO special.

Room Tip: Thatched bungalows are lovely but the thatching does tend to attract the wasps. Staff are good at de...
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  • Stayed: April 2014, travelled as a couple
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6  Thank chrisdenis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony D, Manager at Merville Beach Hotel, responded to this reviewResponded 13 May 2014

Sir/Madam,

I would like to thank you for the time taken to write us this review while being on holidays among us.

The whole team and I were particularly happy to have you with us on the special occasion of your ruby wedding anniversary and we all take the opportunity to congratulate you once again.

We all take pride in the delivery of the experience we have offered to you by achieve our Vision and Purpose of “making each moment matter through helping our guests celebrate life”.

We will be delighted to welcome you back to our shores, which we hope will be in a near future.
In the meantime, do rest assured of our hospitalities at all times.

Sincerely Always,

Tony Duval.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 April 2014

The hotel is not too big, so it's not overcrowded wich is something i really care about, people is nice, food very good and even with a 2y oldchild we had no problems at all, we could always find something she liked. The room we stayed was spatious, with a huge bed an a big closet. The beach is very nice though not so big because in a small and quiet bay. But you can always find your place and its never crowded. You really can relax and enjoy your time.

  • Stayed: April 2014, travelled with family
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Review collected in partnership with this hotel
1  Thank Paolo T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony D, Manager at Merville Beach Hotel, responded to this reviewResponded 9 April 2014

Dear Paolo,

Thank you for staying with us together with your family.

I am so touched reading your very nice comments, which I shall without further delay pass on to the team.

I hope to have the opportunity to welcome you and your family for other relaxing moment.

In the meantime; do rest assured of our hospitality at all times.

Tony Duval.

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Reviewed 7 April 2014

The view from our room was stunning , the Mauritius food I requested from the Chefs as a special treat for our stay was first class, unbelievable trips from the boat house team. It was all first class.

  • Stayed: March 2014, travelled as a couple
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Review collected in partnership with this hotel
Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony D, Manager at Merville Beach Hotel, responded to this reviewResponded 9 April 2014

Dear Michael,

Thank you for choosing Merville Beach Hotel during your stay in Mauritius.

I am happy to see that you have thoroughly enjoyed your stay with us.

The chef is glad to hear that the Mauritian Food was greatly appreciated and the boathouse team is so touched by your very nice comment and thanked you.

We look forward welcoming you back in a not too far future.

In the meantime; do rest assured of our hospitalities at all times.

Yours Sincerely,

Tony Duval.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Merville Beach Hotel

Address: Coast Road, Grand Baie, Mauritius 245121
Region: Mauritius > Riviere du Rempart District > Grand Baie
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#4 Family Hotel in Grand Baie
#5 On the Beach Hotel in Grand Baie
#5 Spa Hotel in Grand Baie
#7 Romantic Hotel in Grand Baie
Price Range: £97 - £423 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Merville Beach Hotel 3*
Number of rooms: 169
Official Description (provided by the hotel):
Merville Beach Hotel is situated on the north-west corner of Mauritius in Grand Baie, 20 minutes from the capital , Port Louis.All 221 rooms are in the 2 wings stretching from the main building in a slightly elevated position overlooking the bay. All rooms have a magnificent sea view. Direct dialing telephones, Radio, TV-video, Mini-bar, Safe Deposit box, Hair Dryer and Private Bathroom. ... more   less 
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Also Known As:
Merville Beach Grand Baie
Hotel Merville Beach
Merville Beach Hotel Mauritius/Grand Baie
Merville Beach Mauritius

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