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“Excellent service , very nice experience”

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Merville Beach Hotel
Ranked #4 of 28 Hotels in Grand Baie
Certificate of Excellence
Reviewed 6 July 2014

We spent a week at merville beach hotel on our honeymoon, and are super happy with everything. Good service, very good food, clean rooms, free activities all day long, you can never get bored at this resort. We recommend it to anyone who will be visiting mauritius and wants to stay in a hotel in the north area. We had our own car and is very easy to drive around , but for those who will not, private taxis are all the time available for those in need. Staff treat you like royalty, have never ever been so happy with such service before. Thanks guys you re super !

Room Tip: We had a room second floor with sea view, very clean with plenty of light and nice view. Bathrooms a...
  • Stayed: July 2014, travelled as a couple
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Thank Ingrid B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony D, Manager at Merville Beach Hotel, responded to this reviewResponded 12 July 2014

Dear Mrs Ingrid,

It was a real pleasure having you and your partner at Merville Beach on the special occasion of your Honeymoon.

I am so touched by the pleasing comments that I shall without further delay communicate your kind words to the team.

Your comment remains for us an important element to maintain and improve in our quality of service.

Thank you for highly recommending us and in our endeavor to continuously Help People Celebrate Life, do rest assured of our hospitality at all times.

Yours Sincerely,
Tony Duval.

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501 - 507 of 2,411 reviews

Reviewed 1 July 2014

We arrived at the Merville Beach after a journey of almost 24 hours exhausted. We was greeted by Kevin who immediately made us feel very special, we were given a welcome drink and cool towels. After he gave us a short tour of all the facilities he showed us to our room 217 it was clean and had everything that we would need. On the bed they had left us T.shirt and a sarong and also left us a bottle of Sparkling wine and a bowl of fresh fruit as we were celebrating our wedding anniversary during our stay. As others have mentioned in previous reviews the staff in all area's of the Merville were fantastic and if I had to give praise to one individual it would have to be to the Restaurant manager Kailaish he always made sure that we had everything that we needed and always went that extra mile to see that we were well catered for. We only went on a half board basis which actually suited our needs as we are not really heavy drinkers, The beach is lovely very clean and always lots of sunbeds. The food was very nice they had a different buffet every night but if you didn't want that you could always order something else as I have said nothing was too much trouble. I would highly recommend this hotel to everyone that asks me. This may only be a 3 star + hotel but all staff are 5 star +

Room Tip: Most rooms have a sea view, ours 217 was only a standard room but we did have a full view onto the s...
  • Stayed: June 2014, travelled as a couple
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2  Thank controllerman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony D, Manager at Merville Beach Hotel, responded to this reviewResponded 4 July 2014

Dear Sir,

It was a great pleasure having you and your wife with a on the special occasion of your wedding anniversary.

The whole team and I are so touched by your charming comments and your praises can only motivate us to perform even better.

Thank you for recognizing particularly Kevin and Kailash. They both take pride in the delivery of the experience they offered to you in achieving our Vision and Purpose of Making Each Moment Matter through Helping our Guests Celebrate Life.

May I take this opportunity to thank you again for staying with us and for highly recommending us and I hope to see you back in a not to far future.

Sincerely Always,
Tony Duval.

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Reviewed 30 June 2014

If ur a calm loving beach loving ocean loving and FOODIE then this is the best hotel for u.... the fittings and all are a bit old fadhioned but hey that makes the hotel more so comfy and at.home.....
Definitely recommended for honeymooners.... and familiea...

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with this hotel
Thank Sarib S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony D, Manager at Merville Beach Hotel, responded to this reviewResponded 4 July 2014

Dear Mr Sarib,

I was a great pleasure having you with us on the special occasion of your honeymoon.

I am happy to see that you were generally satisfied about your stay with us and shall pass on your kind remembrance to the team.

Thank you for your recommendation and we hope to have the pleasure to see you back, why not, on the special occasion of your first wedding anniversary?

In the meantime; do rest assured of our hospitalities at all times.

Yours Sincerely,

Tony Duval.

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Reviewed 30 June 2014

Just returned from a break here.
Beautiful resort.
Rooms are big, clean and has everything you need from a fantastic view to a bottle opener. Toiletries supplied and are very nice.
Food, couldn't fault it. Buffett style of an evening, plenty of choice but if you have a fussy one (I do) then ask and the staff will try to offer an alternative.
Resort itself, beach perfect, water sports offered free, gym which is great, swimming pool very clean very quiet.
Bar area for evening is also very clean with plenty of staff looking out for you.
Grand Bai is only a ten fifteen walk away which you can do either on road or take the back route and walk along the seafront. Both routes are safe, although the paths aren't the best and you will be stopped by every taxi driver going but just say no, they are fine. However if you don't wish to walk, taxi's are just across the road.
All in all this was a relaxing enjoyable break in beautiful surrounds.

Room Tip: All rooms looked stunning
  • Stayed: June 2014, travelled as a couple
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Thank DP39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony D, Manager at Merville Beach Hotel, responded to this reviewResponded 4 July 2014

Sir/Madam,

I would like to thank you for staying with us at Merville Beach and I am delighted to see that you have thoroughly enjoyed your stay with us.

The team and I appreciate your encouraging comments for which we feel really touched and motivated to do even better.

I trust to have the pleasure of welcoming back to our shores in a not too far future and should you require any further assistance; please do not hesitate to contact me personally.

Yours faithfully,
Tony Duval.

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Reviewed 29 June 2014

Myself and my partner stayed here in June 2014 as part of a package with travelmood, we had an all-inclusive package. It was excellent value, stunning and the hotel staff went out of their way. Will be back

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with this hotel
Thank Kayleagh T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony D, Manager at Merville Beach Hotel, responded to this reviewResponded 4 July 2014

Dear Mrs Kayleagh,

It was a real pleasure having you and your partner with us.

Simple words are always sincere and I would like to thank you for your very nice comment.

I trust to have the pleasure to welcome you again on a next trip to Mauritius.

Yours Sincerely,

Tony Duval.

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Reviewed 29 June 2014

Great week end relaxing and pampered... From Vikram and team to Chef Didier without forgetting the royal treatment received from the F&B team..( Rama, Francois, kheedoo, the bar team). THANK YOU..BRAVO

  • Stayed: June 2014, travelled solo
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Thank Sandren4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony D, Manager at Merville Beach Hotel, responded to this reviewResponded 4 July 2014

Dear Mr Sandren,

I was a real pleasure having you with us at Merville Beach.

I am delighted to learn that you have thoroughly enjoyed your stay with us.

Thank you for recognizing our team members, particularly Vikram, Chef Didier, Rama, François and Kheedoo, whom I will not miss to congratulate for having taken great care of you.

I hope you will give us the opportunity to welcome you back for other great moments.

In the meantime, do rest assured of our hospitality at all times.

Yours Sincerely,
Tony Duval.

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Reviewed 28 June 2014

Yes the hotel badly needs a makeover, but the staff were excellent and nothing was too much trouble, we felt really special and made very welcome. The food could not be faulted and the variation every evening was superb. When the hotel provided Indian, Italian, Chinese etc, they really went the extra mile with the authenticity of the food and the extra mile with decoration of the restaurant.rather than other hotels where the theme night is just given "lip service". If you are going to Mauritius, you should stay at the Merville Beach.

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with this hotel
1  Thank Alistair M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony D, Manager at Merville Beach Hotel, responded to this reviewResponded 29 June 2014

Dear Mr Alistair,

I would like to thank you for staying with us at Merville Beach.

I am delighted to see that the facilities and services offered were to your convenience.

Thank you for praising our team members. I shall without further delay pass on your kind remembrance to all of them.

Do rest assured that I have taken note of your comment about the hotel refurbishment with consideration.

Your recommendations go straight to our heart and I sincerely hope to see you back in a not too far future.

Sincerely Yours,

Tony Duval.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Merville Beach Hotel

Address: Coast Road, Grand Baie, Mauritius 245121
Region: Mauritius > Riviere du Rempart District > Grand Baie
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#4 On the Beach Hotel in Grand Baie
#4 Spa Hotel in Grand Baie
#5 Family Hotel in Grand Baie
#7 Romantic Hotel in Grand Baie
Price Range: £65 - £382 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Merville Beach Hotel 3*
Number of rooms: 169
Official Description (provided by the hotel):
Merville Beach Hotel is situated on the north-west corner of Mauritius in Grand Baie, 20 minutes from the capital , Port Louis.All 221 rooms are in the 2 wings stretching from the main building in a slightly elevated position overlooking the bay. All rooms have a magnificent sea view. Direct dialing telephones, Radio, TV-video, Mini-bar, Safe Deposit box, Hair Dryer and Private Bathroom. ... more   less 
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Also Known As:
Merville Beach Grand Baie
Hotel Merville Beach
Merville Beach Hotel Mauritius/Grand Baie
Merville Beach Mauritius

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