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“Sub standard service and very ordinary food”

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Veranda Grand Baie Hotel & Spa
Ranked #10 of 27 Hotels in Grand Baie
Certificate of Excellence
Reviewed 15 October 2013

Stayed for seven days. The rooms look like they have just been refurbished and offer basic facilities. The service is sub standard and the staff lack professionalism, The food is basic,scarce and at times inedible specially the meat which is chewy and tasteless. We made a complaint to the management about the service and we not only did not receive an apology but we also did not get any feedback at all. We would not recommend this hotel to anyone at all, There are plenty of hotels of similar status in the area that offer much much more.

  • Stayed: September 2013, travelled with family
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1  Thank Christian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer W, Manager at Veranda Grand Baie Hotel & Spa, responded to this reviewResponded 21 October 2013

Dear TripAdvisor Member

We take good note of your comments which are quite surprising.

Whislt we do acknowledge that each and every guest has his own expectations and his own perceptions of things, as professionals, we owe it to our guests to ensure that we listen to their needs and give them the best value that money can buy.

I am very surprised to read that Management did not respond to your aggravation as personally, I make it a duty to meet any guest who wants to voice out any comments - good or bad - thankfully we are more on the positive side... In any case, members of Management and myself, we are pretty much around and I regret not having met with you as you obviously had something to say. We would have done needful to meet your needs.

In any case, we hope to see you for a more positive experience.

Best wishes

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682 - 688 of 1,722 reviews

Reviewed 15 October 2013

We have just returned from a magical holiday at the Veranda Grand Baie Hotel and Spa. We have two young children and the staff were absolutely fabulous with them. The grounds and setting of the hotel are absolutely beautiful, leaving you feeling calm and serene. We were spoilt for choice with the activities and night time entertainment. We would definitely recommend this hotel to all.

Room Tip: We had young children and had read to ask for a room away from the pool on the ground level for the...
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  • Stayed: October 2013, travelled with family
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3  Thank RJohnson76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer W, Manager at Veranda Grand Baie Hotel & Spa, responded to this reviewResponded 21 October 2013

Dear TripAdvisor Member

Thank you for your positive comments.

We are pleased that our staff mingle well with our guests as shown by your pictures.

We hope to see you again some time soon with your whole family!

Kind regards

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Reviewed 12 October 2013

Stayed for 8 days half board in September, The hotel is lovely and we were upgraded to a Priviledge room that was huge, most of the staff are freindly and helpfull. The free glass bottom boat trip is super and you get a chance to scuba if you ask the boatman before you leave the beach, we found it the best glass bottom trip on the island. The beach is very small but there is a nice quiet beach 2 mins walk away and the hotel pools are fine.The food served at the evening buffet is terrible and of very poor quality and bland and the staff serving looked like they would have preferred to be some where else.The breakfast buffet is just as bad where cheap poor quality sausages were served most days instead of bacon . the cold meat was of poor quality also. if you go back to the buffet for anything the staff are likely to clear your table before you get back as they seem to be on a bonus for clearing plates " if only they were so attentive in other areas of service.The hotel hosted several rugby teams at the same time as we were there and seemed more interested in pleasing them than serving the other 30 or so couples that were at the hotel . They abandoned there dress code for the rugby players and allowed them to come to dinner in shorts and sit around with there feet on tables and seats that other guest were expected to use .If we had been told that there were rugby teams staying before we had booked we would have went to another hotel and perhaps they should not take other bookings if they are hosting such large numbers of rugby teams, as they did more or less take over the hotel and also doing some training in the main pool which was unfair to all other guests. The South African rugby players were on the whole very well behaved and a credit to their teams
The PR. Staff only spoke to us once during our 8 days there and were not that freindly.

  • Stayed: September 2013, travelled as a couple
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2  Thank Graham S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer W, Manager at Veranda Grand Baie Hotel & Spa, responded to this reviewResponded 14 October 2013

Dear TripAdvisor Member

We take note of your comments which have been shared with the whole team.

We regret such an experience and will continue in our process of continuously improve the quality of service on offer.

We hope to see you one day for a more positive stay.

With my kind regards

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Reviewed 11 October 2013

The service at the hotel is what I like the most. We got welcomed with people singing and guitars playing. Given a drink and then escorted to our rooms. Not a very big property but spacious!
At dinner we sat on the beach and again a guy with a guitar came and sang for us! That blew me over! Absolutely amazing!!
They only thing I did not like is the WIFI. Not very good throughout the resort.

  • Stayed: October 2013, travelled as a couple
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1  Thank kevpel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer W, Manager at Veranda Grand Baie Hotel & Spa, responded to this reviewResponded 14 October 2013

Dear TripAdvisor Member

Thank you for your time in having posted your review and the lovely pictures!

We hope you will re-visit soon!

Kind regards

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Reviewed 11 October 2013

Along with some friends, I had dinner twice at the hotel in 2013. We started with a few appetizers with drinks before moving to the main table. Jennifer the hotel manager in spite of her busy schedule managed to join us for a few minutes. The dinner table was set on the sand secluded from the main dinning wing. On both occasions, the dishes were excellent. I was impressed by the quality of the food given that we are vegans. We had two very friendly waiters on the aside for anything we needed and they also served us the dishes. I will definitely come back with my friends.
The hotel is well maintained and well located in the north. I could feel the good mood of all the staff.
Overall, great food and experience for these 2 dinner trips.
Well worth doing again.

  • Stayed: October 2013, travelled with friends
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Thank James L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer W, Manager at Veranda Grand Baie Hotel & Spa, responded to this reviewResponded 14 October 2013

Dear TripAdvisor Member

Thank you for your time in having posted your experience as diners to the hotel.

We hope you will re-visit soon!

With my kind regards

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Reviewed 10 October 2013

I have just spent two relaxing weeks here and found the hotel service and staff so friendly and helpful, the pool area was great and just meters away the Indian ocean, the hotel is ideally placed to tour the rest of the island. They had a different shows every night.the manager Jennifer mingled with all the guest and could not have helped more, I for one will revisit.

  • Stayed: September 2013, travelled solo
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Thank brodief13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer W, Manager at Veranda Grand Baie Hotel & Spa, responded to this reviewResponded 14 October 2013

Dear TripAdvisor Member

Thank you so very much for your comments of your holiday here with us!

It was great to have had you with us.

I love mingling with guests and I will cherish the time that we shared exchanging a few words and do hope to see you again in the future.

With my kind regards

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Reviewed 9 October 2013

when i read the reviews for this hotel when i came back I thought Ihad been at the wrong hotel most of the reviews were praiseingf the hotel and its service because our experience was so different. The food was Awful the service was slow I dont mind tiping fro good service but to tip to get good service which was going on was not right. We also were over run by 3 rugby teams who could do what they liked dress code included got the best of service and were praised at the end of there stay what for puting there feet on the tables and taking over the pool and lounges they even got there own buffet night which took the hotel all day to arrange we thought we were in for a decent meal that night but oh no it was only for the rugby players///.We paid a lot of money to go to this hotel and travelled half way around the world very disappointed and angry .We should have been notified re rugby teams would be there we might have booked somewhere else wish we had////..

  • Stayed: October 2013, travelled as a couple
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Thank fairyde11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer W, Manager at Veranda Grand Baie Hotel & Spa, responded to this reviewResponded 14 October 2013

Dear TripAdvisor Member

We take good note of your comments.

We are in a continuous process of working on our weaknesses as we see them, and are we are sad that we have not met your needs.

We hope to see you again for a more positive experience.

With my kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Veranda Grand Baie Hotel & Spa

Address: Royal Road, Grand Baie, Mauritius 30510
Region: Mauritius > Riviere du Rempart District > Grand Baie
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool
Hotel Style:
#9 Spa Hotel in Grand Baie
#9 On the Beach Hotel in Grand Baie
Price Range: £102 - £310 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Veranda Grand Baie Hotel & Spa 3.5*
Number of rooms: 94
Official Description (provided by the hotel):
AN OASIS IN THE HEART OF BUZZY GRAND-BAIE Veranda Grand Baie Hotel and Spa nestles in a beautiful bay at the heart of the lively village of Grand Baie - with its restaurants, bars, nightclubs and shops at your door step. This is the ideal place to immerse yourself in local life or yacht out to the beautiful islands of the north. ... more   less 
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Also Known As:
Veranda Grand Baie Hotel And Spa
Veranda Grand Baie Hotel Grand Baie
Veranda Hotel Grand Baie
Grand Baie Veranda Hotel
Veranda Grand Baie Hotel & Spa Mauritius

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