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“First Class”

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Veranda Grand Baie Hotel & Spa
Ranked #8 of 27 Hotels in Grand Baie
Certificate of Excellence
Reviewed 16 February 2014

Having read the previous review I was stunned and wondered if they had stayed in the same place. We have just returned from a fortnight relaxing break here and it was wonderful. It is not a five star property and is not advertised as such but it is a friendly , clean and very pleasant hotel with a wonderful ambience and first class staff.

Yes there was a few children and I mean a few - half a dozen at the most and to be honest most of the time you did not know they were there ! ! The rooms were very clean and had everything you could want - the only criticism I would make is that they do lack storage for clothes but we managed . They were set among lovely gardens and were spotlessly clean and kept that way throughout our stay with lovely clean and fresh linen and towels which is far more important and on the plus side had a great shower with endless hot water !!!!

The general hotel areas were also very well kept and maintained. The public toilets were immaculate , the pools and seating areas were always clean.

Entertainment is provided by Clive and his team and there was something for everyone yet if you chose not to participate it was not in your face. We thoroughly enjoyed the aqua gym !! There was always something every night from karaoke to a singer , local dancers etc which you could chose to watch or just dine and have a drink if you wanted.

Food - Breakfast was lovely - everything you could want and always fresh and hot. Lunch was generally off the a la carte menu and was cooked to order - it was first class and a good choice . The salads were very tasty and the pizza hot and fresh, there was always a daily dish and sandwiches made to order. They did not have soup one day but the next day it had been made specially for us !! Dinner was a themed buffet and was always beautifully presented and the staff in various uniforms to match the theme and the restaurant decorated accordingly . Sometimes the buffet choice was a little limited but we always found something we enjoyed.

Staff- Service and customer care at this hotel is without exception first rate from the cleaners and gardeners upwards. Special mention must go to Stephanie on reception who was our first point of contact and who was usually somewhere round the hotel most days- she was warm ,welcoming ,friendly and very efficient. Ajeev the restaurant manager who was superb - very efficient and always made every guest feel special . He would always go the extra mile to ensure you had enjoyed the dining experience. It was both our friends birthdays while we were here and as well as a special decorated table for dinner they both were presented with a lovely birthday cake and the. Staff sung Happy Birthday to them - it was a lovely gesture !! Nisha from the restaurant was a lovely girl - she loved to have a laugh and joke with you but was also very efficient and was always aware of guest needs around her. The bar staff were first class and always pleasant and efficient and always ready for a chat or joke !!! Melvyn and Jim were great - friendly , happy and smiling and efficient with your drinks orders. Clive and his entertainment team were great - they put in a huge effort to keep you happy !!!! We loved the Aqua Gym thanks guys !!! The manager Jennifer is very hands on and is very approachable and talks to all guests to ensure they are enjoying their holiday.

All in all we had a very enjoyable holiday - big thanks to all staff who ensured we did . Would not hesitate to recommend this hotel - great value for money , great hotel .

Thanks again Jane & Keith

  • Stayed: February 2014, travelled with friends
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1  Thank brentiesuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer W, Manager at Veranda Grand Baie Hotel & Spa, responded to this reviewResponded 28 February 2014

Dear Trip Advisor Member


We thank you so very much for your comments which did us well...! Thank you!

We are pleased that you loved your stay and we are going to just say : please do come back!


With our very best wishes

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650 - 656 of 1,689 reviews

Reviewed 14 February 2014

TRAVELLER’S BEWARE:-
We booked this holiday through Mauritius Holidays Direct and were transferred to this hotel from the Paul and Virginie because that hotel had double booked our room. (see separate review).
Grand Baie was a hotel that we did not select because it is described as a family hotel, we wanted a quite children free hotel suitable for couples.
We arrived at the Grand Baie expecting a superior room with sea view as booked with Paul & Virginie. Grand Baie is a family hotel with lots of children. Don’t misunderstand us, we do like kids, but choose not spend our holidays with them, hence choosing a couple orientated hotel. The noise of them screaming and shouting around the pool and in the restaurant as children do, is not what we wanted. We were taken to a room that was not a superior room and was very small with no sea view; that is not what we had booked and paid for. It was also in the furthest part of the complex and overlooked nothing but a bit of scruffy grass and a few trees. The room was dark and depressing, I admit then I was so upset that I sat on the bed and cried. After about 10 minutes the receptionists returned and said they would show us another room which they thought we would find much nicer. Why were we not given this room to start with? We went to see the room which was larger and overlooked the swimming pool not the Indian Ocean, It was better than the first, but not what we booked. We were left and felt quite deserted for four days in a strange country and a hotel we had not chosen, we hated every minute of it. If we had wanted this type of hotel, we could have found it in Cornwall, stayed at home and saved thousands of pounds. The Grand Baie Hotel is cheaper and it definitely showed a huge difference to the Paul & Virginie. Certainly not quiet and peaceful and loud music at night that could be heard in the room. On Sunday morning the receptionist came and informed us that it had arranged for us to be collected at 2.00pm on Monday afternoon. They had promised 9.00am, we said that we were not wasting another day of our holiday and wanted to be picked up as stated at 9.00am on Monday morning. She agreed to contact them. It took all day and half the evening before an answer, we were told to be ready at 9.00am the following morning and a taxi would back to the Paul & Virginie.

  • Stayed: January 2014, travelled as a couple
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2  Thank Sheila S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer W, Manager at Veranda Grand Baie Hotel & Spa, responded to this reviewResponded 28 February 2014

Dear Trip Advisor Member

We do take your comments on board and can only apologise for the fact that you came to us against your will.

We regret not being the type of hotel that fits your needs and hope that you would nonetheless visit Mauritius again for a different holiday experience.

Wishing you well!

With my kind regards

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Reviewed 6 February 2014

We went to veranda grand baie for a week, 26/01/2014 to 02/02/2014. The service at this hotel is excellent and all the food of top quality. a special thanks to the 3 bar men that served our drinks during our stay. you guys always have a smile to share. Will definetly return to this hotel in the near future.

  • Stayed: February 2014, travelled with family
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1  Thank Emile S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer W, Manager at Veranda Grand Baie Hotel & Spa, responded to this reviewResponded 28 February 2014

Dear Trip Advisor Member

I am sorry for my belated reply but wish to thank you nonetheless for your time in having posted your experience of a "wonderful holiday"!

We will keep up the hard work to ensure your full satisfaction!

Looking forward to seeing you again soon!

With my kind regards

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Reviewed 2 February 2014

my wife spent a truly wonderful week on an all inclusive basis.the resort is very positioned on a small beach and lovely pools.the pools are clean and warm.you have free glass bottom boat,pedal boat,kayaks etc.my wife had her first experience of snorkelling.jeff from the boat house was extremely patient and very professional.he went out of his way and is truly an asset to the resort.food was varied and the nightly entertainment was also a pleasure. the cleaning staff were efficient.the comfort rooms on the top floor are not very comfortable.request one on the ground floor away from the pool so that you dont have noise.

Room Tip: choose ground floor room (it is about 8 square metres bigger)
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  • Stayed: February 2014, travelled as a couple
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Thank Haroun M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer W, Manager at Veranda Grand Baie Hotel & Spa, responded to this reviewResponded 6 February 2014

Dear Trip Advisor Member

We are ever so pleased to read your very positive comments.

Thank you for sharing same; you all help to make our job worthwhile...


With my kind regards

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Reviewed 30 January 2014

We would like to thank the management and staff of the Veranda Grand Baie Hotel for making our holiday and especially our 35th wedding anniversary one to remember for a long time.
Everyone was pleasant and helpful and made our stay relaxing and enjoyable.
The rooms are kept very clean and comfortable by the hard working cheery staff. Both pools are a pleasure to use surrounded by the lovely palm trees and flowers. Never struggled for a sun bed whatever time we used the pool or beach. The bar staff are some of the best we have come across they are smiley and courteous and kept coming round to ask if we needed more drinks.
The beach is kept spotlessly clean and just a step away from the hotel pools.
Would we go back, hell yes, tomorrow if we could.
Ian & Bev Potts

  • Stayed: January 2014, travelled as a couple
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Thank Bev P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer W, Manager at Veranda Grand Baie Hotel & Spa, responded to this reviewResponded 6 February 2014

Dear Trip Advisor Members

We cannot wait to welcome you back!

Thank you for your time in having posted your comments. We will continue to work towards our main goal - giving you full satisfaction.

With my kind regards

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Reviewed 24 January 2014

We just came back after a 11 night stay. Great hotel in a fab location! Friendly staff very good value for money. We are all ready looking at booking for next year. We advise to request quiet rooms that are further away from the pool area. Very comfortable bed. The hotel has been refurbished and looks modern inside but kept its character. It isnt to big so you can get to places quickly. If you want to get away to a gorgeous tropical island and recharge your batteries this is the place, it feels like home. The front of house staff especially Stephie is very welcoming!!! We celebrated a 50th birthday and the chef made a gorgeous birthday cake !!!

Room Tip: Request a quiet room away from the pools.
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  • Stayed: January 2014, travelled as a couple
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1  Thank Barbara C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer W, Manager at Veranda Grand Baie Hotel & Spa, responded to this reviewResponded 6 February 2014

Dear Trip Advisor Member


It is a pleasure to read of your satisfaction in having spent your holiday with us!

Yes, indeed, we are very proud of our staff.

We look forward to welcoming you back!

With my kind regards

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Reviewed 23 January 2014

Just had 14 nights at the Veranda and overall it was a pleasant stay. The rooms are clean and comfortable. Staff are friendly. Both pools are good, as is the small private beach. The grounds are well kept and good to the eye.

Buffet breakfast was ok nothing to shout about. Staff slow to restock and clear tables.

Only had Dinner 3 times and was disappointed by choice, in fact I had the same 3 times. Well cooked but lacked any form of seasoning. Staff slow to clear tables. I was expecting complementary drink with dinner but had to pay.

The idea of a dress code is fine but unenforceable. People were in Dinner in shorts vests and flip flops. May be should word it as not beach/pool wear at any meal as there were people in Bikinis and towels at breakfast.

The evening entertainment /disco was poor, has to be the worst I have encountered!! The disco was aimed at the smallest group there French teenagers. This is an international hotel so the entertainment has to reflect that.

If you want a quiet time make sure you go when there are no French school kids. They spoilt our mid weekend. No parental control, SHOCKING.

If you expect a great night life and dinning in Grande Baie for get it. Its very quiet, a lot of restaurants close at 2100 or don't open on a night time. Street food on the beach and in the park is good at lunch time.

Make sure that you don't get a room near the road as at evening and weekends its very loud.

Room Tip: Not near the road that leads to the park/beach as its loud night and weekends
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  • Stayed: January 2014, travelled with family
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2  Thank john b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer W, Manager at Veranda Grand Baie Hotel & Spa, responded to this reviewResponded 6 February 2014

Dear Trip Advisor Member

Thank you for your post of which the content has been duly noted.

We will continue to strive hard to ensure that we give the best value money can buy.

Looking forward to seeing you soon!

With my kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Veranda Grand Baie Hotel & Spa

Address: Royal Road, Grand Baie, Mauritius 30510
Region: Mauritius > Riviere du Rempart District > Grand Baie
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool
Hotel Style:
#7 Spa Hotel in Grand Baie
#7 On the Beach Hotel in Grand Baie
Price Range: £95 - £253 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Veranda Grand Baie Hotel & Spa 3.5*
Number of rooms: 94
Official Description (provided by the hotel):
AN OASIS IN THE HEART OF BUZZY GRAND-BAIE Veranda Grand Baie Hotel and Spa nestles in a beautiful bay at the heart of the lively village of Grand Baie - with its restaurants, bars, nightclubs and shops at your door step. This is the ideal place to immerse yourself in local life or yacht out to the beautiful islands of the north. ... more   less 
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Also Known As:
Veranda Grand Baie Hotel And Spa
Veranda Grand Baie Hotel Grand Baie
Veranda Hotel Grand Baie
Grand Baie Veranda Hotel
Veranda Grand Baie Hotel & Spa Mauritius

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