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“Would have given good if I could but more average than very good”

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Veranda Grand Baie Hotel & Spa
Ranked #8 of 28 Hotels in Grand Baie
Certificate of Excellence
Basingstoke, United Kingdom
Level 5 Contributor
67 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Would have given good if I could but more average than very good”
Reviewed 24 February 2014

First the great , location is fantastic . Housekeeping are excellent and the management especially the general manager and F&B manager are very front of house and visible. The guys selling speedboat etc really deliver a great experience at a fair price. View is amazing
The good-glass bottom trip enjoyable , drinks have a realistic price range to restaurant prices .
The average - room amenities more 3 star than 4 . Facilities more 3 than 4.
The poor - breakfast poor selection , toaster knackered half the time , chefs uniform a bit grimey. Shower area in the bathrooms and staining on the bathroom walls are disconcerting. Air con is also poor.
Overall a good experience if you work on a 3 star basis but struggles to be 4 star

Room Tip: Rooms away from the disco for the all inclusives
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank michael l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer W, Manager at Veranda Grand Baie Hotel & Spa, responded to this review, 28 February 2014
Dear Trip Advisor Member

Thank you for your comments which we also find constructive.

We will keep striving smarter to improve our offer which we want to be the best value money can buy.


Looking forward to welcoming you back for an even better holiday experience!


Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (227)
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English first
Lincoln, United Kingdom
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 February 2014

We spent 9 days in the here at the start of February.
We found out that this is the height of Mauritian summer and cyclone season after booking but it is a great time to go - high temperatures and a relieving bit of passing cloud and wind most afternoons. Whatever you do, don't pack anything heavier than a tshirt!

Anyway, about the hotel ... Small! And small is exactly what we wanted. The staff are great and if you are wanting a chat and a laugh they will provide throughout your stay but without any of the mainstream hotel forced entertainment by the staff. (There are two entertainers whose names I apologise but forget but they too will have a friendly chat without making you feel harassed to play volleyball for your entire stay.)

The room was spacious (room 300 - think it was a superior - was on the end of a block with no second storey so we had a neighbour to one side only - made it well worth the subtly disguised lpg tank and road adjacent and resulted in a very quiet stay). Air con absolutely essential and works fine - ceiling fan good to give it a boost when you first go in after a hard day's work sitting by the pool.

We stayed as a couple escaping home life for a while as our son was staying with grandparents in the UK - yes there were a few children but nothing at all to complain about. It is a children friendly hotel but more directed at couples with younger children. The play area is well away from the pool.

Food, cleanliness and staff brilliant.

Special staff mentions for Meven and Avynash (bar staff) who were great throughout (and we spent enough time with them to test the service!!!!)

Stephy (reception) who welcomed us on our arrival at a nice early 8am with the same smile and enthusiasm she gave every day - particularly on our last evening where we had a chat about ferrets and the farm she would like one day :-D

The hotel manageress is often around either saying hello to guests, checking the food before dinner time or generally keeping in touch with her business and staff - it is nice to see her taking an actual role within this business.



The free activities at the hotel's beach hut really are free with all inclusive and you can pretty much any time walk up to them and ask for a peddalo or kayak (we didn't ask for the boat trip and snorkelling - think you would be better booking the day before to make sure).

Being close to the town (5min walk) is great with lots of local shops (inc. food stands and Bazar) and the locals are all friendly. Only came across one begging man which was a surprise to us and we were out in town on at least 4 times.
We spent a night in the banana beach lounge early on in the stay where the bar staff kept our drinks filled and again locals were friendly. The lager (Phoenix) which is found everywhere in Mauritus can't be faulted and the guy in banana beach club provides the perfect JD and coke!

We went on a katamaran trip on one day - sea was incredibly rough but must admit that this was declared on the hotel notice board (we scoffed at this before we went as the bay at the back of the hotel looked fine but once out to sea it was a different story!) As always the guys on the boat are great and would love to get you to drink the bar dry. However, the island was a bit disappointing as we were hoping to explore but this is not really an option (think it is a privately owned island). We only had about an hour and a half spent on the beach but the snorkelling was great and that kept me perfectly happy.

Also we went on a speed boat trip to snorkel with turtles with a guy called Jean (I forget his second name but he has good english, generously shoulder length hair, a red and white speed boat with leather seats and can often be found waiting for interest at the front of Veranda). Jean has over 20yr experience with this and can spot a turtle what seems like miles away from the boat or in the water. He has a great attitude to the sea life - picked me up a bit of shell, a puffa fish (living and released) and another shell that he made a point of returning as I was not sure if someone was living in it or not but he didn't give me chance to take it out by accident! Don't be under the illusion you will cuddle a turtle because you won't - they are very much wild and keep their distance but 6ft from a wild turtle was fine by me!

100% recommend the whole trip (maybe except the 12hr flights)!!!!

Room Tip: Rooms around the pool are convenient and some have better views but probably noisier.
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank elly s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer W, Manager at Veranda Grand Baie Hotel & Spa, responded to this review, 28 February 2014
Dear Trip Advisor Member


We thank you so much for having taken the time to post your comments!

We are pleased that you enjoyed your stay and will continue to work towards giving you full satisfaction.

We look forward to welcoming you back!

Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level 4 Contributor
29 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed 19 February 2014

Just back from a week....had an amazing time, really enjoyed it. Loved the fact it was small as the place had a very relaxed friendly atmosphere. I was worried before going (had booked before checking weather) as it is cyclone time. There were times of the day when it was overcast for about half an hour but it was welcome as it was so hot......beware though as easy to still get burnt....or get a tan when it is like this.

We didn't go on organised tours but opted to rent a taxi for the day through reception. Cost only £70 for the day, compared to about £70 each for organised tours. Taxi driver was excellent, took us through wee villages and gave brilliant insight to the island. We went to the tea plantation - well worth a visit and the place where the giant tortoises are (sorry cannot remember the name) - totally amazing....a memory for ever.

To end must give praise to Meven the bar attendant.....or rather trainee bar attendant, why still trainee not sure as .....he was really good, got cocktails just right...not overly strong but strong enough, pleasant, courteous and friendly....just the perfect balance.....

Well worth a visit and would definitely go back.

Room Tip: Try and get a room not overlooking pool if you go to bed early, music stops about 11 and could be no...
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Fife_Family01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer W, Manager at Veranda Grand Baie Hotel & Spa, responded to this review, 28 February 2014
Dear Trip Advisor Member


We thank you for your comments and are happy that you enjoyed a pleasant stay in your " small wonderful small hotel".

We are also very proud of Meven and of our team.

We look forward to seeing you again some time in the future.

Very best wishes
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Sunbury, United Kingdom
Level 6 Contributor
198 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 213 helpful votes
Reviewed 16 February 2014

Having read the previous review I was stunned and wondered if they had stayed in the same place. We have just returned from a fortnight relaxing break here and it was wonderful. It is not a five star property and is not advertised as such but it is a friendly , clean and very pleasant hotel with a wonderful ambience and first class staff.

Yes there was a few children and I mean a few - half a dozen at the most and to be honest most of the time you did not know they were there ! ! The rooms were very clean and had everything you could want - the only criticism I would make is that they do lack storage for clothes but we managed . They were set among lovely gardens and were spotlessly clean and kept that way throughout our stay with lovely clean and fresh linen and towels which is far more important and on the plus side had a great shower with endless hot water !!!!

The general hotel areas were also very well kept and maintained. The public toilets were immaculate , the pools and seating areas were always clean.

Entertainment is provided by Clive and his team and there was something for everyone yet if you chose not to participate it was not in your face. We thoroughly enjoyed the aqua gym !! There was always something every night from karaoke to a singer , local dancers etc which you could chose to watch or just dine and have a drink if you wanted.

Food - Breakfast was lovely - everything you could want and always fresh and hot. Lunch was generally off the a la carte menu and was cooked to order - it was first class and a good choice . The salads were very tasty and the pizza hot and fresh, there was always a daily dish and sandwiches made to order. They did not have soup one day but the next day it had been made specially for us !! Dinner was a themed buffet and was always beautifully presented and the staff in various uniforms to match the theme and the restaurant decorated accordingly . Sometimes the buffet choice was a little limited but we always found something we enjoyed.

Staff- Service and customer care at this hotel is without exception first rate from the cleaners and gardeners upwards. Special mention must go to Stephanie on reception who was our first point of contact and who was usually somewhere round the hotel most days- she was warm ,welcoming ,friendly and very efficient. Ajeev the restaurant manager who was superb - very efficient and always made every guest feel special . He would always go the extra mile to ensure you had enjoyed the dining experience. It was both our friends birthdays while we were here and as well as a special decorated table for dinner they both were presented with a lovely birthday cake and the. Staff sung Happy Birthday to them - it was a lovely gesture !! Nisha from the restaurant was a lovely girl - she loved to have a laugh and joke with you but was also very efficient and was always aware of guest needs around her. The bar staff were first class and always pleasant and efficient and always ready for a chat or joke !!! Melvyn and Jim were great - friendly , happy and smiling and efficient with your drinks orders. Clive and his entertainment team were great - they put in a huge effort to keep you happy !!!! We loved the Aqua Gym thanks guys !!! The manager Jennifer is very hands on and is very approachable and talks to all guests to ensure they are enjoying their holiday.

All in all we had a very enjoyable holiday - big thanks to all staff who ensured we did . Would not hesitate to recommend this hotel - great value for money , great hotel .

Thanks again Jane & Keith

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank brentiesuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer W, Manager at Veranda Grand Baie Hotel & Spa, responded to this review, 28 February 2014
Dear Trip Advisor Member


We thank you so very much for your comments which did us well...! Thank you!

We are pleased that you loved your stay and we are going to just say : please do come back!


With our very best wishes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Truro, United Kingdom
Level 4 Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 14 February 2014

TRAVELLER’S BEWARE:-
We booked this holiday through Mauritius Holidays Direct and were transferred to this hotel from the Paul and Virginie because that hotel had double booked our room. (see separate review).
Grand Baie was a hotel that we did not select because it is described as a family hotel, we wanted a quite children free hotel suitable for couples.
We arrived at the Grand Baie expecting a superior room with sea view as booked with Paul & Virginie. Grand Baie is a family hotel with lots of children. Don’t misunderstand us, we do like kids, but choose not spend our holidays with them, hence choosing a couple orientated hotel. The noise of them screaming and shouting around the pool and in the restaurant as children do, is not what we wanted. We were taken to a room that was not a superior room and was very small with no sea view; that is not what we had booked and paid for. It was also in the furthest part of the complex and overlooked nothing but a bit of scruffy grass and a few trees. The room was dark and depressing, I admit then I was so upset that I sat on the bed and cried. After about 10 minutes the receptionists returned and said they would show us another room which they thought we would find much nicer. Why were we not given this room to start with? We went to see the room which was larger and overlooked the swimming pool not the Indian Ocean, It was better than the first, but not what we booked. We were left and felt quite deserted for four days in a strange country and a hotel we had not chosen, we hated every minute of it. If we had wanted this type of hotel, we could have found it in Cornwall, stayed at home and saved thousands of pounds. The Grand Baie Hotel is cheaper and it definitely showed a huge difference to the Paul & Virginie. Certainly not quiet and peaceful and loud music at night that could be heard in the room. On Sunday morning the receptionist came and informed us that it had arranged for us to be collected at 2.00pm on Monday afternoon. They had promised 9.00am, we said that we were not wasting another day of our holiday and wanted to be picked up as stated at 9.00am on Monday morning. She agreed to contact them. It took all day and half the evening before an answer, we were told to be ready at 9.00am the following morning and a taxi would back to the Paul & Virginie.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sheila S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer W, Manager at Veranda Grand Baie Hotel & Spa, responded to this review, 28 February 2014
Dear Trip Advisor Member

We do take your comments on board and can only apologise for the fact that you came to us against your will.

We regret not being the type of hotel that fits your needs and hope that you would nonetheless visit Mauritius again for a different holiday experience.

Wishing you well!

With my kind regards
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Richards bay
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 February 2014

We went to veranda grand baie for a week, 26/01/2014 to 02/02/2014. The service at this hotel is excellent and all the food of top quality. a special thanks to the 3 bar men that served our drinks during our stay. you guys always have a smile to share. Will definetly return to this hotel in the near future.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Emile S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer W, Manager at Veranda Grand Baie Hotel & Spa, responded to this review, 28 February 2014
Dear Trip Advisor Member

I am sorry for my belated reply but wish to thank you nonetheless for your time in having posted your experience of a "wonderful holiday"!

We will keep up the hard work to ensure your full satisfaction!

Looking forward to seeing you again soon!

With my kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level 6 Contributor
93 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
Reviewed 2 February 2014

my wife spent a truly wonderful week on an all inclusive basis.the resort is very positioned on a small beach and lovely pools.the pools are clean and warm.you have free glass bottom boat,pedal boat,kayaks etc.my wife had her first experience of snorkelling.jeff from the boat house was extremely patient and very professional.he went out of his way and is truly an asset to the resort.food was varied and the nightly entertainment was also a pleasure. the cleaning staff were efficient.the comfort rooms on the top floor are not very comfortable.request one on the ground floor away from the pool so that you dont have noise.

Room Tip: choose ground floor room (it is about 8 square metres bigger)
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Haroun M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer W, Manager at Veranda Grand Baie Hotel & Spa, responded to this review, 6 February 2014
Dear Trip Advisor Member

We are ever so pleased to read your very positive comments.

Thank you for sharing same; you all help to make our job worthwhile...


With my kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Veranda Grand Baie Hotel & Spa

Property: Veranda Grand Baie Hotel & Spa
Address: Royal Road, Grand Baie, Mauritius 00230
Phone Number:
Region: Mauritius > Riviere du Rempart District > Grand Baie
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool
Hotel Style:
#7 Spa Hotel in Grand Baie
#7 On the Beach Hotel in Grand Baie
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Veranda Grand Baie Hotel & Spa 3.5*
Number of rooms: 94
Official Description (provided by the hotel):
AN OASIS IN THE HEART OF BUZZY GRAND-BAIE Veranda Grand Baie Hotel and Spa nestles in a beautiful bay at the heart of the lively village of Grand Baie - with its restaurants, bars, nightclubs and shops at your door step. This is the ideal place to immerse yourself in local life or yacht out to the beautiful islands of the north. ... more   less 
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Also Known As:
Veranda Grand Baie Hotel Grand Baie
Veranda Grand Baie Hotel And Spa
Veranda Hotel Grand Baie
Grand Baie Veranda Hotel
Veranda Grand Baie Hotel & Spa Mauritius

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