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Veranda Grand Baie Hotel & Spa
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Reviews (1,896)
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Reviewed 26 July 2014

Location is great. Situated on the beach & close to shopping area. Staff were very friendly & accommodating . Pillows were very uncomfortable & my hubby was disappointed that there were very few English speaking programs on the television. Would have been nice to have complimentary tea & coffee , instead of charging 30 rupees (approx $1aud) per tea bag.

  • Stayed: July 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank JOANNE19562014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VLH-Maurice, Manager at Veranda Grand Baie Hotel & Spa, responded to this reviewResponded 31 July 2014

Dear Guests,
Thank you again for choosing Veranda Grand Baie, especially for your wedding. The team and I are delighted that you have enjoyed your stay with us and we thank you immensely for sharing your impressions with the Trip Advisor community. We have passed your compliments to the team and they were happy to hear that they contributed in making your stay enjoyable. We took your remark regarding the tea bags in consideration and we thank you for your feedback, which will help us improve in the right direction. We look forward to welcome you again.

Sunny Greetings
Vikash Dawoo
Hotel Manager
Veranda Grand Baie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2014

I stayed in this hotel for 5 nights from 11 july to 16th july . each night costed me around 98 euros with breakfast only . I think amount is too much for this 3 star property .staff is very helpful , and assist you anytime you call them . in breakfast they have same menu and thats what i dint like about them . hotel cost you 150 euros for 2 way hotel-airport transport , they dont send their private car instead they will tell some taxi to pick you up but If you contact taxi at airport they will charge you no more than 35 euros if you good at bargain . Bathrooms have no bidet shower :(
location is very good . They offered me candle night dinner(complimentary) and that was best part and i am thankful for that .
staff aakash , julio and stephnei were very nice and co operating . special thanks to Aakash

Room Tip: my room has garden view and it was vey quit
  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Kelash R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VLH-Maurice, Manager at Veranda Grand Baie Hotel & Spa, responded to this reviewResponded 25 July 2014

Dear guests,

Thank you for choosing Veranda Grand Baie. We are sorry to read that you have not fully enjoyed your stay in our hotel. . We would like to highlight however that hotels in Mauritius do not usually have bidets in their bathrooms. We apologise for the few inconveniences that you've encountered and we thank you for your feedback which will help us improve in the right direction.

Best Regards

Vikash Dawoo
Hotel Manager
Veranda Grand Baie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2014

The Verandah Grand Baie is a genuine economy class establishment ! Location is good with access to shops and banking within ten minutes stroll. Room was spacious but lacked any comfortable chairs; bathroom is large with separate toilet. There were no room amenities such as basic toiletries; for English speakers,BBC television is available but the sound and picture were not always synchronised; there is a charge for tea and coffee at 30 rupees per tea bag/coffee sachet which seems exorbitant and meanspirited. The resort is located right on the beach; pool facilities are good;the tropical gardens are peaceful. Food was plentiful albeit very bland,limited in choice and repetitive; the inclusive lunch menu is extremely limited; water is not included with lunch and dinner - has to be purchased (100 rupees per litre). Breakfast and dinner were always buffet style so were somewhat boring. The dining area is adjacent to the bar from which loud music, with an exceedingly heavy emphasis on percussion, booms forth all day and late into the night - we had a distant garden room but could hear the beat of drumming despite TV turned on. A poolside room would be disastrous unless one planned to 'rage' all night: for peace and quiet, seek a distant garden room. While service was always obliging, it had to be sought - there was no effort to inform guests of options/facilities available in the resort or Mauritius or how to access these.

Overall, we had a worthwhile experience in Mauritius but would suggest this resort may not be the best - may be worth paying a little more for better. Perhaps this is the Mauritian way but it is less than expected. Perhaps one gets what one pays for although this fell short of expectations.

Room Tip: Upper floor as far as possible from the pool area.
  • Stayed: June 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
3  Thank Greg M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VLH-Maurice, Manager at Veranda Grand Baie Hotel & Spa, responded to this reviewResponded 25 July 2014

Dear guests,

Thank you for choosing Veranda Grand Baie. We are sorry to read that you have not fully enjoyed your stay in our hotel. We apologise for the few inconveniences that you've encountered and we thank you for your feedback which will help us improve in the right direction.

Best Regards

Vikash Dawoo
Hotel Manager
Veranda Grand Baie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2014

We, as a family, have been to Mauritius several times staying in hotels between 3 and 5 star. Veranda Grand Baie has by far been our worst experience. The hotel itself is lovely but the food and hospitality was a disgrace! We had a toddler with us, there was NEVER a teaspoon in sight to feed him (nor to stir our coffee and tea), the baby chairs were filthy, we had to request they be cleaned at each sitting and NO "child friendly" food at the buffet's to name a few incidents. We ordered a chicken pizza one afternoon and were served fish, with no apology or explanation when we requested to speak to the chef. A complete shocking experience!

  • Stayed: June 2014, travelled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 306Chantal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VLH-Maurice, Manager at Veranda Grand Baie Hotel & Spa, responded to this reviewResponded 1 July 2014

Dear guest,

Thank you for taking the time to tell us about your experience at the Veranda Grand Baie. I am sorry that a few things did not meet your expectations; please allow me to express my heartfelt apologies. I am happy to have personally met you and your family this morning during breakfast and as mentioned to you that your comments have been shared with our team and it will definitely serve as an encouragement to all our staff to improve our service quality. It was great to hear from you that the team has stirred things in the right direction and that you are really having a great time with your lovely family. I will also inform the Chef how much you enjoyed the white bean recipe. Once again, many thanks for trusting us and we look forward to make the rest of your holiday even more memorable.

Vikash Dawoo
HOTEL MANAGER
Veranda Grand Baie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2014

We recently spent ten days at the hotel and loved every minute of it. I suggest you always take the all inclusive package as there are no unpleasant surprises at the end of your stay. We asked for our lunch to be packed in picnic boxes ,as we were sightseeing for the day, and the packages were a wonderful surprise.The food was ample and delicious.
Some little niggles: we requested twin rooms and got double rooms. This was a bit awkward as my adult kids (boy and girl) had to share a bed and I had to share a bed with my friend.
The other niggle was the fact that men had to dress up for dinner and there was no other facility available where one could sit in your comfy beach wear and eat.
Nothing was too much trouble for the staff and I have recommended this hotel to several friends who will be going there in July and September.
The location is fabulous and within walking distance of shops and markets.
It is a 3 star hotel with 4 star service and hospitality.......

Room Tip: Choose a room located near the tennis courts and spa as they are the quieter ones.
  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank DorisGCapeTown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VLH-Maurice, Manager at Veranda Grand Baie Hotel & Spa, responded to this reviewResponded 1 July 2014

Dear Member of Trip Advisor,

Thank you again for choosing Veranda Grand Baie. The team and myself are delighted that you have enjoyed your stay with us, despite the few inconveniences that you mentioned and we thank you for sharing your impressions with the Trip Advisor community. We apologise for the misunderstanding regarding the chosen room and we took your comment regarding the men's evening dress-code into consideration. We hope to have the pleasure to host you again if you ever decide to visit Mauritius again.

Sunny Greetings
Vikash Dawoo
Hotel Manager
Veranda Grand Baie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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