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“Fantastic Holiday Destination!!!”

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Veranda Grand Baie Hotel & Spa
Ranked #8 of 28 Hotels in Grand Baie
Certificate of Excellence
Pretoria, South Africa
Level Contributor
3 reviews
3 hotel reviews
“Fantastic Holiday Destination!!!”
Reviewed 29 July 2014

We stayed at Veranda Grand Baie Hotel from 12 – 22 July 2014.
It is a great hotel the staff is wonderful - very helpful and friendly. They have a service orientated attitude that makes you feel welcome and right at home. I wish some other holiday destinations would learn from them!
The food at the hotel was excellent with a wide variety to choose from, we will have to exercise now that we’re back to get rid of the extra weight.
While there we visited the SPA and also received excellent treatment! I would recommend you visit the SPA to ensure extra relaxation during your stay.
The rooms are comfortable and well equipped with everything you need.
The view from the glass bottom boat is also great and snorkelling is a must. Those who like to shop van visit the Grand Baie Bazaar, its within walking distance.
Entertainment is also great with a different theme every night.
While there also try a catamaran cruise with Tamamsa to Gabriel Island. The water around there is just amazing! The soft, white sandy beaches are a blessing and the water is crystal clear. An amazing spot for snorkelling and swimming.
We would recommend Veranda Grand Baie to anyone that visit Mauritius!!!

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Chr001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VLH-Maurice, Manager at Veranda Grand Baie Hotel & Spa, responded to this review, 31 July 2014
Dear guest,
Thank you again for choosing Veranda Grand Baie.
The team and I are delighted that you have enjoyed your stay with us and we thank you immensely for sharing your impressions with the Trip Advisor community. We have passed your compliments to the team and they were happy to hear that they contributed in making your stay enjoyable.

We look forward to welcome you again.
Vikash Dawoo
Hotel Manager
Veranda Grand Baie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,491 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (223)
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English first
Mauritius
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 July 2014

i came with my family for only one night unfortunately but even though had a wonderful time and the price too is affordable.Had nice trip in a glass bottom boat and by kayak.Staffs were friendly and very helpful.The food was really tasty and the rooms were very comfortable.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Vector P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VLH-Maurice, Manager at Veranda Grand Baie Hotel & Spa, responded to this review, 31 July 2014
Dear guest,
Thank you again for choosing Veranda Grand Baie.
The team and I are delighted that you have enjoyed your stay with us and we thank you immensely for sharing your impressions with the Trip Advisor community. We have passed your compliments to the team and they were happy to hear that they contributed in making your stay enjoyable.

We look forward to welcome you again.
Vikash Dawoo
Hotel Manager
Veranda Grand Baie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Poste Lafayette
Level Contributor
1 review
Reviewed 28 July 2014

I entirely enjoyed my stay at this hotel. The staff was friendly (special mention Pynee and his team from the restaurant who were especially accommodating and friendly), the rooms were spectacular (spacious and well maintained), and the atmosphere warm and friendly. The programs and facilities were also a very welcomed bonus.

In addition, something I REALLY liked was the convenience of the friendly approach of the staff and mostly from the Head of the Front Office.

Overall, I found VGB to be a fantastic place and would visit again. It's a place I would definitely recommend.
Special thanks to Vikash, the Resort Manager.

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank Sewocksing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VLH-Maurice, Manager at Veranda Grand Baie Hotel & Spa, responded to this review, 31 July 2014
Dear Guests,
Thank you again for choosing Veranda Grand Baie, especially for your wedding. The team and I are delighted that you have enjoyed your stay with us and we thank you immensely for sharing your impressions with the Trip Advisor community. We have passed your compliments to Pynee and his team and they were happy to hear that they contributed in making your stay enjoyable.

We look forward to welcome you again.
Sunny Greetings
Vikash Dawoo
Hotel Manager
Veranda Grand Baie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 July 2014

Location is great. Situated on the beach & close to shopping area. Staff were very friendly & accommodating . Pillows were very uncomfortable & my hubby was disappointed that there were very few English speaking programs on the television. Would have been nice to have complimentary tea & coffee , instead of charging 30 rupees (approx $1aud) per tea bag.

  • Stayed July 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
Thank JOANNE19562014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VLH-Maurice, Manager at Veranda Grand Baie Hotel & Spa, responded to this review, 31 July 2014
Dear Guests,
Thank you again for choosing Veranda Grand Baie, especially for your wedding. The team and I are delighted that you have enjoyed your stay with us and we thank you immensely for sharing your impressions with the Trip Advisor community. We have passed your compliments to the team and they were happy to hear that they contributed in making your stay enjoyable. We took your remark regarding the tea bags in consideration and we thank you for your feedback, which will help us improve in the right direction. We look forward to welcome you again.

Sunny Greetings
Vikash Dawoo
Hotel Manager
Veranda Grand Baie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 July 2014

I stayed in this hotel for 5 nights from 11 july to 16th july . each night costed me around 98 euros with breakfast only . I think amount is too much for this 3 star property .staff is very helpful , and assist you anytime you call them . in breakfast they have same menu and thats what i dint like about them . hotel cost you 150 euros for 2 way hotel-airport transport , they dont send their private car instead they will tell some taxi to pick you up but If you contact taxi at airport they will charge you no more than 35 euros if you good at bargain . Bathrooms have no bidet shower :(
location is very good . They offered me candle night dinner(complimentary) and that was best part and i am thankful for that .
staff aakash , julio and stephnei were very nice and co operating . special thanks to Aakash

Room Tip: my room has garden view and it was vey quit
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  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Kelash R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VLH-Maurice, Manager at Veranda Grand Baie Hotel & Spa, responded to this review, 25 July 2014
Dear guests,

Thank you for choosing Veranda Grand Baie. We are sorry to read that you have not fully enjoyed your stay in our hotel. . We would like to highlight however that hotels in Mauritius do not usually have bidets in their bathrooms. We apologise for the few inconveniences that you've encountered and we thank you for your feedback which will help us improve in the right direction.

Best Regards

Vikash Dawoo
Hotel Manager
Veranda Grand Baie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 10 July 2014

The Verandah Grand Baie is a genuine economy class establishment ! Location is good with access to shops and banking within ten minutes stroll. Room was spacious but lacked any comfortable chairs; bathroom is large with separate toilet. There were no room amenities such as basic toiletries; for English speakers,BBC television is available but the sound and picture were not always synchronised; there is a charge for tea and coffee at 30 rupees per tea bag/coffee sachet which seems exorbitant and meanspirited. The resort is located right on the beach; pool facilities are good;the tropical gardens are peaceful. Food was plentiful albeit very bland,limited in choice and repetitive; the inclusive lunch menu is extremely limited; water is not included with lunch and dinner - has to be purchased (100 rupees per litre). Breakfast and dinner were always buffet style so were somewhat boring. The dining area is adjacent to the bar from which loud music, with an exceedingly heavy emphasis on percussion, booms forth all day and late into the night - we had a distant garden room but could hear the beat of drumming despite TV turned on. A poolside room would be disastrous unless one planned to 'rage' all night: for peace and quiet, seek a distant garden room. While service was always obliging, it had to be sought - there was no effort to inform guests of options/facilities available in the resort or Mauritius or how to access these.

Overall, we had a worthwhile experience in Mauritius but would suggest this resort may not be the best - may be worth paying a little more for better. Perhaps this is the Mauritian way but it is less than expected. Perhaps one gets what one pays for although this fell short of expectations.

Room Tip: Upper floor as far as possible from the pool area.
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  • Stayed June 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank Greg M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VLH-Maurice, Manager at Veranda Grand Baie Hotel & Spa, responded to this review, 25 July 2014
Dear guests,

Thank you for choosing Veranda Grand Baie. We are sorry to read that you have not fully enjoyed your stay in our hotel. We apologise for the few inconveniences that you've encountered and we thank you for your feedback which will help us improve in the right direction.

Best Regards

Vikash Dawoo
Hotel Manager
Veranda Grand Baie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durban, South Africa
1 review
Reviewed 29 June 2014

We, as a family, have been to Mauritius several times staying in hotels between 3 and 5 star. Veranda Grand Baie has by far been our worst experience. The hotel itself is lovely but the food and hospitality was a disgrace! We had a toddler with us, there was NEVER a teaspoon in sight to feed him (nor to stir our coffee and tea), the baby chairs were filthy, we had to request they be cleaned at each sitting and NO "child friendly" food at the buffet's to name a few incidents. We ordered a chicken pizza one afternoon and were served fish, with no apology or explanation when we requested to speak to the chef. A complete shocking experience!

  • Stayed June 2014, travelled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 306Chantal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VLH-Maurice, Manager at Veranda Grand Baie Hotel & Spa, responded to this review, 1 July 2014
Dear guest,

Thank you for taking the time to tell us about your experience at the Veranda Grand Baie. I am sorry that a few things did not meet your expectations; please allow me to express my heartfelt apologies. I am happy to have personally met you and your family this morning during breakfast and as mentioned to you that your comments have been shared with our team and it will definitely serve as an encouragement to all our staff to improve our service quality. It was great to hear from you that the team has stirred things in the right direction and that you are really having a great time with your lovely family. I will also inform the Chef how much you enjoyed the white bean recipe. Once again, many thanks for trusting us and we look forward to make the rest of your holiday even more memorable.

Vikash Dawoo
HOTEL MANAGER
Veranda Grand Baie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Veranda Grand Baie Hotel & Spa

Property: Veranda Grand Baie Hotel & Spa
Address: Royal Road, Grand Baie, Mauritius 00230
Phone Number:
Region: Mauritius > Riviere du Rempart District > Grand Baie
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool
Hotel Style:
#7 Spa Hotel in Grand Baie
#7 On the Beach Hotel in Grand Baie
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Veranda Grand Baie Hotel & Spa 3.5*
Number of rooms: 94
Official Description (provided by the hotel):
AN OASIS IN THE HEART OF BUZZY GRAND-BAIE Veranda Grand Baie Hotel and Spa nestles in a beautiful bay at the heart of the lively village of Grand Baie - with its restaurants, bars, nightclubs and shops at your door step. This is the ideal place to immerse yourself in local life or yacht out to the beautiful islands of the north. ... more   less 
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Also Known As:
Veranda Grand Baie Hotel And Spa
Veranda Grand Baie Hotel Grand Baie
Veranda Hotel Grand Baie
Grand Baie Veranda Hotel
Veranda Grand Baie Hotel & Spa Mauritius

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