My wife and I stayed here at the end of November & beginning of December for 12 nights on a half board basis. The location right on the beach is lovely, though the sand in front of the hotel is full of dead coral and is hard on your feet. We found ALL the hotel staff, without exception, to be friendly, courteous and professional. Any request we had was dealt with promptly and efficiently. We had a light bulb fail in our bathroom and a problem flushing the toilet on another occasion, both were fixed within 15 minutes of being reported. The food in general was very good, with plenty of choice, however some of the choices had quite heavy supplement to pay. Prices for drinks was equivalent to what you would expect to pay at top end establishments in the UK.
The rooms were cleaned and tidied daily and in a good state of repair. All rooms faced the sea, however as the hotel is on the North West coast of the island it does mean that most of the rooms do not benefit much from the sunlight.
On the negative side, I have stayed in many 5 star hotels, and this is the first one which did not have complimentary bottled water. The hotel is also advertised on web sites as being a quiet location and a "couples" hotel. When we were at the hotel there were two families with children there. The hotel only has 13 rooms, and although the children we saw were quiet and well behaved and their presence did not bother us, we could se other guests were upset. The hotel is too small and does not have facilities for children, and should stick to what it does best which is as a couples hotel with a reputation for excellent service. Both the lack of bottled water and the children issues have been raised on other tripadvisor reports. Addressing these matters would only enhance the hotel's reputation.
Note, the beaches in Mauritius are public. As a consequence that are a lot of traders selling everything from snacks to day trips patrolling the beaches. On the plus side, most of these do not keep pestering you if you say no, and you will find that some of the day trips they offer are equivalent in price to going to the tour operators themselves.
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- Also Known As:
- Le Cardinal Exclusive Hotel Trou Aux Biches
- Le Cardinal Exclusive Resort Mauritius/Trou Aux Biches