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“Avoid at all costs!!”

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Trou aux Biches Beachcomber Golf Resort & Spa
Ranked #1 of 10 Hotels in Trou aux Biches
Certificate of Excellence
Beijing, China
Level 5 Contributor
63 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
“Avoid at all costs!!”
Reviewed 31 December 2013

If you've ever wondered what it feels like for a corporation to treat you as their own personal ATM, then book a few nights at Trou Aux Biches “resort” and get ready to get fleeced!

While our entire stay was marked with the hotel attempting to extract cash at every possible moment, nothing topped our last few moments at the hotel that were spent talking with their GM who was desperately bargaining with us to try and get us to give him a few dollars extra after the hotel had erroneously left a 330 Euro charge on our bill (we had prepaid).

In our case the extra 330 Euros they tried to get out of us for our two night stay was just the last line in a never ending barrage of shameless money grabs by the hotel.

Want to play tennis? Sure, the courts are free, the rackets are free, but you need to BUY tennis balls at 11 Euro a sleeve.

Want some water? No, no, no, don’t drink it from the tap they say! Just fork out a nice 3 Euro a bottle whenever thirst might call.

If you would like to pay 30% more for your taxi then by all means have concierge book it for you rather than doing it yourself.

I felt like a peasant trying to look for help from a noble man, whenever I needed to ask a hotel staff member for help.

To be fair, their beach is beautiful and their staff who work by the water are nice. You will be harassed by a hawker every 90 seconds while enjoying the stunning view on the beach, but that might not put you out too much.

My wife and I booked a last minute trip to Mauritius and stayed for two nights at Trou aux Biches. We arrived from the airport where one of the hotel staff had us wait for about 25 minutes for the most laborious check in I have ever endured. After waiting for 10 minutes, signing something then waiting for another 10 minutes the gentleman at reception walked over and finally finished off our check-in by deducting 250 Euros from our credit card for “incidentals”. A golf cart took us to our room and we settled in for our stay.

For dinner that first night none of their dining options looked that appealing (I’m sure they all serve good quality food, but not one place seemed to have any sort of authentic atmosphere). We planned to go to a local restaurant down the road from the hotel. The hotel's taxi driver, who was going to take us the 10km to Grand Baie (charging 15 Euros each way for the 10 min drive) deemed our choice of restaurant too plebeian and begged that we consider a much more posh location. He basically refused to take us somewhere that he didnt think was befitting of what he saw was a fancy hotel. The restaurant he selected was fine, but when we finally escaped the clutches of the hotel the next day and walked down the road to find a venue of our own we enjoyed much better cuisine at half the price.

There were was not a single instance of interaction with their staff when it didn't feel like they were angling to add a charge to our room or get us to buy something more. The hotel tries to bill itself as offering some sort of "package", and they do indeed offer some free watersports and beach activities. The activities were nice, but nothing that any other hotel in Mauritius doesn't offer.

And then the coup de gras. The hotels magnum opus. We'd just finished a game of tennis and were laughing about the ridiculous 11 Euro charge for the balls. My wife and I were joking that we were lucky to be leaving as finally there was nothing more the hotel could add to our bill. But we were sadly wrong.

When we went to check out the lady behind the desk, without speaking a word to us and while talking to another hotel guest on the phone slid a bill in front of us that included two room charges totaling 330 Euros. She explained that the hotel had tried to send us a message in our room via our TV to let us know about this charge on top of the 450 Euros we had already prepaid (we don't watch TV and never turned the thing on) but that there was nothing she could do.

We had made a mistake when booking and while we listed both of our names, it still said it was just for one person. And despite the fact that no one mentioned this at check-in, no one mentioned it either day when I called the front desk, and worst of all...despite the fact that in reality we really should have paid 50 Euro extra when booking to have it listed as 2 people, the hotel wanted 330 Euros.

The manager finally came over about 30 minutes later (it turned out he had been standing there the whole time). He explained that he realized the hotel had made a mistake, that someone should have mentioned the charge to us, but he kept on standing by the fact that they sent a message to our TV. He kept on saying that he was willing to work something out about this charge, but that he "needed to get something too".

I was in a state of shock at this point. I just never imagined in my life that a hotel that tries so hard to be so fancy could stoop down so low to try and squeeze anything they could out of my wife and I. In the end I offered up the 50 Euros more so just to get the man and his entire greedy hotel to go away. I hate myself for doing that but we had another hotel to get to and it was the price I had to pay for making the mistake of trusting this hotel.

In a sense, rather than focus on making your stay luxurious and pampered, the hotel seemed to have an ethos that they wanted to make guests feel rich by charging them ridiculous sum of money at every possible moment.

We left and went on to another part of Mauritius for a fabulous stay and all in all would recommend the island for a good beach holiday.

Just never, ever consider staying at this awful place.

Stayed July 2013, travelled as a couple
25 Thank liaobuqi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 December 2013

Best holiday we have ever had (and we travel a lot!): The Trou aux Biches exceeded all our expectations but the most impressive part of our stay was the staff. We have been in many luxury hotels around the world but the service we experienced here was the best ever received: wherever you go in the hotel, people are very keen to make you feel at home, happy and relaxed. We were amazed by the quality of facilities (the hotel was refurbished 3 years ago), the number of activities (it is not only a fabulous hotel and beach), the delicious food. We enjoyed the live music every night with very talented singers and musicians.

The standard rooms are very big, confortable and luxurious with WIFI everywhere, inside and outside shower. The suites are particularly great with private swimming pools on the beach. The hotel is very huge but remains exclusive.

Food was some of the best we have had on holidays in the 6 restaurants: one buffet restaurant (highest quality which is rare for a buffet), one sea food, one thai (they prepared a special menu for our diet), one Indian (a famous musician in the restaurant, very nice place and incredible food), one Italian (a proper one!) and one French restaurant (as we like!). The breakfast is a great moment too.

Relaxing holidays but lots of activities too: water ski station, fishing, catamaran, tennis, table tennis, aqua gym lessons, fitness center, exhibitions... time was flying over there!
Clarins spa: we booked a massage and ended there everyday, the staff is very good and qualified, and coupled with breathtaking setting, that gave us a unique experience that truly blew us away!!

We were treated like VIPs everywhere. We wish we could go there again every year. Thanks again to the staff and management, you made these 10 days unforgettable.

  • Stayed December 2013, travelled as a couple
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1 Thank GaryJojo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zurich, Switzerland
Level 4 Contributor
27 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 28 December 2013 via mobile

We enjoyed 10 beautiful days - beach pool suites are great and have fantastic view to beach and sunset! Suites are large, modern and with nespresso coffee machine. Bathroom is spaceous with outside and inside shower. Double lavabo and large bathtub. Outside pool is large enough to cool off or jump in if you are to lazy to walk the down to the beach.
Food is good - Thai restaurant highly recommended. Indian was ok but not the best Indian I ever had. Italian has good offers and worth to try. - plenty of sports opportunities - tennis courts and gym at top shape! nice sandy beach! Pool might not the largest we have seen but fine to cool off. Super friendly staff everywhere.
Not much around to do, but hotel offers plenty of excursion in case you want to explore the island.
We spent 10 days at the hotel and enjoyed it very much. Weather was great at times very hot.
Hotel was not full and therefore no stress to get space at beach or in the restaurants

Stayed December 2013, travelled as a couple
Thank Marco R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aberdeen, United Kingdom
1 review
Reviewed 28 December 2013

First time I have written a review, I should have done this sooner. We were there July 2013.
After an unbelievably horrendous and tiring flight, the huge relief to be met by such warm and welcoming staff was overwhelming. We originally booked a 2 bed villa with pool but were upgraded to a 3 bed instead - a lovely surprise ! Unknown to us every morning we were served breakfast in our villa, so no need to rush to get down to the restaurant. We had Poonan every day between - I think, 8 am and 3pm. She made no noise when she arrived and your favourite cuppa ready for you as soon as you stirred. She made our stay special, she organised and booked all evening meals and anything else we wanted and all with a polite and genuine smile, infact it took me a bit of time to get used to not washing or even rinsing my cup !
I found all the staff like this- they could not do enough for you- really. We even were greeted by name whilst walking in the resort, not just a good morning, the staff made it there business to know and regularly visited us in the villa to see that everything was to our satisfaction, all done In an unobtrusive polite manner. Service and management was second to none !
Our children were well catered for, children's club and teen club all great, however the highlight for them was the water sports and activities, especially the water and wakeboard skiing, the staff were all professional and even managed to have some fun with our children, all without compromising safety.
Accommodation was modern, clean and well equipped and we all slept like logs every night.
The spa which my husband and I both used, again first class, I would have liked to have been able to book an appointment with my young daughter, although I do realise that young children could potentially ruin the atmosphere.-maybe something for the future.
Food again, first class absolutely anything you wanted and cooked the way you wanted.
The only negative, which nothing can be done about was the weather, a little cool, unfortunately July is the only time we can travel. On a positive note it is not humid then.
A truly memorable holiday, at this time the best one we have had and look forward to going back.

  • Stayed July 2013, travelled with family
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Thank Carole W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bel Air
Level 5 Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 23 December 2013

On an average area of 40,000 Mt sq, Trou aux Biches keeping the name of the village is a 5 star Hotel Spa of the leading Beachcomber Group since years has been reinovated last year to keep up the high class service. At the main entrance, you have to push a deep breath admiring the decorations of this period of evolution..The rooms better say are displayed to meet the classy guest's expectations. A huge Garden with exotic plants, flowers, A professional charming welcome that makes you dream for a lifetime stay. Unfortunately every stay has an end but surely this complex has known an incomparable amount of Repeated Guests. I know some who were there 21 years before..Even in this competitive no need to compare the price for your stay. The challenge does not exist..Don't lose time. Enjoy your stay, We wish you a Merry Christmas and a Happy new year 2014..SJ

Room Tip: The choice is yours...
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  • Stayed December 2013, travelled on business
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Thank Steve B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Durban, South Africa
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 20 December 2013

The upgraded hotel is incredible. We stayed in a family suite and it was spacious and luxurious. Outdoor showers etc...Beach is the best on the island by far, and after staying at a few other hotels on the island, this is the best i've been at. Staff are very friendly and accommodating and the kids club and "Teens club" did a great job with our little ones.
The gym and sports facilities are 5 star! I enjoy working out wherever i travel and for a holiday resort, you won't find any better. And with a golf course being built just 5km away (ready by 2015) it gonna be even better.
Food was solid, and good variety (6 restaurants.) I did get let the beach vendors know that i didn't wanna be buying anything, but unfortunately the hotel cannot prevent the locals selling stuff, its politics... Water sports were well run and well organised and skiing for the little kids was brilliant on a special modified ski so my 6yr old daughter was skiing like a champion!
One of the best pizza places i've ever eaten at was just a short walk from the hotel (Chez Marco) and that was a popular place to grab lunch (since we were on half board.) It was very reasonable and i enjoyed getting out of the resort to explore some local haunts.) Can't wait to go back!

Room Tip: Family suites are fantastic! Sleeps up to 5
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  • Stayed December 2013, travelled with family
    • Value
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Thank Rob K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 6 Contributor
134 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 18 December 2013 via mobile

The food is very good and as is the food. The hotel full of activities on the beach with wonderful service. The Indian and Thai restaurant has a rule that you have to be over 12 years old to be there.

Stayed December 2013, travelled with family
Thank M L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Trou aux Biches Beachcomber Golf Resort & Spa

Property: Trou aux Biches Beachcomber Golf Resort & Spa
Address: Coastal Road, Triolet, Trou aux Biches, Mauritius (Formerly Beachcomber Trou aux Biches Resort & Spa)
Phone Number:
Region: Mauritius > Pamplemousses District > Trou aux Biches
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Trou aux Biches
#1 Spa Hotel in Trou aux Biches
#2 Romantic Hotel in Trou aux Biches
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Trou aux Biches Beachcomber Golf Resort & Spa 5*
Number of rooms: 333
Official Description (provided by the hotel):
The most romantic hotel in Mauritius A strip of white sandy beach, a turquoise lagoon with crystal-clear waters, a 35-hectare tropical garden...These are some of the timeless charms of Trou aux Biches Resort & Spa, a luxury hotel in Mauritius. Its situation on the north west coast of Mauritius ensures one of the best climates and provides the perfect setting for dramatic sunsets. With its romantic atmosphere, Trou aux Biches provides the idyllic setting you have been dreaming of for your perfect wedding and honeymoon in Mauritius. Accommodation is housed in lavish chalet-style suites built in crescents while private villas are tucked among the lush tropical gardens. With an emphasis on environmental preservation, Trou aux Biches is the first eco-friendly resort in Mauritius, while providing the latest in luxury focusing on privacy, space and diversity. All Villas, Beach Front Suites and Senior Beach Front Suites have private pools. Other suite categories open onto larger pools of 126 m2, centred at the heart of each crescent. The hotel also has a large pool designed as a key feature in the main areas. Reserved for children aged 3 to 12, the mini-club also has its private pool. Wherever you are, the sea is never too far, beckoning you to relax in warm, crystal-clear waters. Trou aux Biches Resort & Spa has six restaurants named L'Oasis, La Caravelle, Le Deck, Blue Ginger, Mahiya and Il Corallo. Enjoy a world of flavours sourced from the far end of Asia to the shores of the Mediterranean sea. Other facilities at the resort include a luxurious Spa by Clarins with 20 cabins, a teens club as well as a range of free land and water sports. ... more   less 
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Also Known As:
Trou Aux Biches Resort And Spa
Trou Aux Biches Hotel Trou Aux Biches
Trou Aux Biches Beachcomber Golf Resort & Spa Mauritius

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