If you've ever wondered what it feels like for a corporation to treat you as their own personal ATM, then book a few nights at Trou Aux Biches “resort” and get ready to get fleeced!
While our entire stay was marked with the hotel attempting to extract cash at every possible moment, nothing topped our last few moments at the hotel that were spent talking with their GM who was desperately bargaining with us to try and get us to give him a few dollars extra after the hotel had erroneously left a 330 Euro charge on our bill (we had prepaid).
In our case the extra 330 Euros they tried to get out of us for our two night stay was just the last line in a never ending barrage of shameless money grabs by the hotel.
Want to play tennis? Sure, the courts are free, the rackets are free, but you need to BUY tennis balls at 11 Euro a sleeve.
Want some water? No, no, no, don’t drink it from the tap they say! Just fork out a nice 3 Euro a bottle whenever thirst might call.
If you would like to pay 30% more for your taxi then by all means have concierge book it for you rather than doing it yourself.
I felt like a peasant trying to look for help from a noble man, whenever I needed to ask a hotel staff member for help.
To be fair, their beach is beautiful and their staff who work by the water are nice. You will be harassed by a hawker every 90 seconds while enjoying the stunning view on the beach, but that might not put you out too much.
My wife and I booked a last minute trip to Mauritius and stayed for two nights at Trou aux Biches. We arrived from the airport where one of the hotel staff had us wait for about 25 minutes for the most laborious check in I have ever endured. After waiting for 10 minutes, signing something then waiting for another 10 minutes the gentleman at reception walked over and finally finished off our check-in by deducting 250 Euros from our credit card for “incidentals”. A golf cart took us to our room and we settled in for our stay.
For dinner that first night none of their dining options looked that appealing (I’m sure they all serve good quality food, but not one place seemed to have any sort of authentic atmosphere). We planned to go to a local restaurant down the road from the hotel. The hotel's taxi driver, who was going to take us the 10km to Grand Baie (charging 15 Euros each way for the 10 min drive) deemed our choice of restaurant too plebeian and begged that we consider a much more posh location. He basically refused to take us somewhere that he didnt think was befitting of what he saw was a fancy hotel. The restaurant he selected was fine, but when we finally escaped the clutches of the hotel the next day and walked down the road to find a venue of our own we enjoyed much better cuisine at half the price.
There were was not a single instance of interaction with their staff when it didn't feel like they were angling to add a charge to our room or get us to buy something more. The hotel tries to bill itself as offering some sort of "package", and they do indeed offer some free watersports and beach activities. The activities were nice, but nothing that any other hotel in Mauritius doesn't offer.
And then the coup de gras. The hotels magnum opus. We'd just finished a game of tennis and were laughing about the ridiculous 11 Euro charge for the balls. My wife and I were joking that we were lucky to be leaving as finally there was nothing more the hotel could add to our bill. But we were sadly wrong.
When we went to check out the lady behind the desk, without speaking a word to us and while talking to another hotel guest on the phone slid a bill in front of us that included two room charges totaling 330 Euros. She explained that the hotel had tried to send us a message in our room via our TV to let us know about this charge on top of the 450 Euros we had already prepaid (we don't watch TV and never turned the thing on) but that there was nothing she could do.
We had made a mistake when booking and while we listed both of our names, it still said it was just for one person. And despite the fact that no one mentioned this at check-in, no one mentioned it either day when I called the front desk, and worst of all...despite the fact that in reality we really should have paid 50 Euro extra when booking to have it listed as 2 people, the hotel wanted 330 Euros.
The manager finally came over about 30 minutes later (it turned out he had been standing there the whole time). He explained that he realized the hotel had made a mistake, that someone should have mentioned the charge to us, but he kept on standing by the fact that they sent a message to our TV. He kept on saying that he was willing to work something out about this charge, but that he "needed to get something too".
I was in a state of shock at this point. I just never imagined in my life that a hotel that tries so hard to be so fancy could stoop down so low to try and squeeze anything they could out of my wife and I. In the end I offered up the 50 Euros more so just to get the man and his entire greedy hotel to go away. I hate myself for doing that but we had another hotel to get to and it was the price I had to pay for making the mistake of trusting this hotel.
In a sense, rather than focus on making your stay luxurious and pampered, the hotel seemed to have an ethos that they wanted to make guests feel rich by charging them ridiculous sum of money at every possible moment.
We left and went on to another part of Mauritius for a fabulous stay and all in all would recommend the island for a good beach holiday.
Just never, ever consider staying at this awful place.
- Official Description (provided by the hotel):
- The most romantic hotel in Mauritius A strip of white sandy beach, a turquoise lagoon with crystal-clear waters, a 35-hectare tropical garden...These are some of the timeless charms of Trou aux Biches Resort & Spa, a luxury hotel in Mauritius. Its situation on the north west coast of Mauritius ensures one of the best climates and provides the perfect setting for dramatic sunsets. With its romantic atmosphere, Trou aux Biches provides the idyllic setting you have been dreaming of for your perfect wedding and honeymoon in Mauritius. Accommodation is housed in lavish chalet-style suites built in crescents while private villas are tucked among the lush tropical gardens. With an emphasis on environmental preservation, Trou aux Biches is the first eco-friendly resort in Mauritius, while providing the latest in luxury focusing on privacy, space and diversity. All Villas, Beach Front Suites and Senior Beach Front Suites have private pools. Other suite categories open onto larger pools of 126 m2, centred at the heart of each crescent. The hotel also has a large pool designed as a key feature in the main areas. Reserved for children aged 3 to 12, the mini-club also has its private pool. Wherever you are, the sea is never too far, beckoning you to relax in warm, crystal-clear waters. Trou aux Biches Resort & Spa has six restaurants named L'Oasis, La Caravelle, Le Deck, Blue Ginger, Mahiya and Il Corallo. Enjoy a world of flavours sourced from the far end of Asia to the shores of the Mediterranean sea. Other facilities at the resort include a luxurious Spa by Clarins with 20 cabins, a teens club as well as a range of free land and water sports. ... more less
- Reservation Options:
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- Also Known As:
- Trou Aux Biches Resort And Spa
- Trou Aux Biches Hotel Trou Aux Biches
- Trou Aux Biches Beachcomber Golf Resort & Spa Mauritius