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“Le Surcouf, Mauritius worst experience, MakeMyTrip ruined my Trip”

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Le Surcouf Hotel & Spa
Delhi
1 review
common_n_hotel_reviews_1bd8 11 helpful votes
“Le Surcouf, Mauritius worst experience, MakeMyTrip ruined my Trip”
Reviewed 20 December 2012

Make my trip actually almost ruined my trip to Mauritius. I guess their business model is focused on single time customers only, because I will never recommend Make-my-trip to anyone.
The sales person pushed me to book Le Surcouf hotel & spa, gave us free 30-mins massage but to our surprise, there is no SPA there at all. I call it cheating. Why should the name be SPA when there is none? The hotel management lacks courtesy. Hotel beach is so dirty, hotel rooms have faulty a/cs, faulty lights, faulty door locks, & the worst of all, hotel guys are not even available to help or at the minimum show interest to listen to problems. I had cockroaches & a lizard in my room & no one bothered the complaint.
Another couple with us had terrible time when hotel cancelled their candle light dinner & did not even take a responsibility to inform about the cancellation. GM of hotel arrogantly denied to take a complaint.

Snorkeling was supposed to be a free activity, even printed on the hotel brochure but they were charging exorbitantly high for this activity. Boat house will close at 4:00pm when you really are back to hotel & wana enjoy.

Food was literally worst, except for breakfast when some omelette & fruits saved us.

Also to mention, rats & birds used to be a frequent visitors in the restaurant & kitchen.

  • Stayed December 2012, travelled as a couple
    • Value
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Helpful?
11 Thank anks_ace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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309 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (45)
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English first
Bengaluru, India
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 18 December 2012

The first point of attraction when we reached the resort was the long bed of algae on the hotel's private beach which was stinking badly. Surprisingly the hotel next to ours had absolutely clean beach. The room service was pathetic, the first word which every staff said was "NO"...There were only two people to attend the guests right from welcoming them to repairing the AC, refilling coffee/sugar.

The deception begins with name of the hotel itself the name is Le Surcouf Hotel & Spa but there was no Spa facility.The Manager Mr. Fazlullah was adamant that this information has been conveyed to the tour operators...

This list of disappointments would go on and on. Never the less I would like to summarize:
1. No water sports other than kayaking was free for the guests which are offered free by the other hotels.
2. They forgot to provide fruit skewer, bottle of wine as mentioned in the list of freebies.
3. The welcome gift was never given to us.
4. The candle dinner was badly messed up and there was neither an apology nor any effort from the management (including the manager Mr. Fazlullah).
5.The quality and taste of food was pathetic.
6. There is no restaurant at the hotel, once the kitchen closes you are left to starve.
7. The boat house at the hotel closes by 4.00 pm so you can not enjoy it as you would return from the day tour by 5.00 or 6.00 pm.

So, I would not recommend this hotel at all ....

Stayed December 2012, travelled as a couple
Helpful?
13 Thank Abhi2636
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Trou d'eau Douce hotels

Bangalore
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 29 November 2012

I had a wonderful stay at Le Surcouf. The villas are spacious and well maintained. The food is decent. And when you are there, contact Ravi, he could take you out for a very good Snorkelling trip at a very good prize. Enjoy. The only thing I missed in this place was a Spa, I was told that it was under renovation work, sadly :-(

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
5 Thank vikramtheone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Icemist, General Manager at Le Surcouf Hotel & Spa, responded to this review, 21 September 2013
Dear Vikram,

We thank you for your comments and we are glad that you enjoyed your stay at Le Surcouf Hotel & Spa.

We invite you to join our Facebook page and LIKE the page and SHARE your pictures that you had in our resort.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bengaluru, India
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 20 November 2012

I was in Mauritius on the 30th Oct 2012 with my wife on a honeymoon package and we stayed in this hotel. From the first day to the last day I was forever impress by their service and friendliness. The Manager Fazlullah Cassoomally contact # +230 7625080 greeted us as we entered the Hotel and it was really a warmth experience. When you mention that you are in a Honeymoon this hotel will provide you with a sparkling wine and a candle light dinner. The one thing i cannot forget is the service and the food. Every time we go for food its an unforgettable experience. We LOVE everything about the Hotel.

Thank you for making our honeymoon an unforgettable one.

Regards,
Jed

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
5 Thank Jed807
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Icemist, General Manager at Le Surcouf Hotel & Spa, responded to this review, 21 September 2013
Dear Jed,

We thank you for your comments and we are glad that you enjoyed your stay at Le Surcouf Hotel & Spa.

We invite you to join our Facebook page and LIKE the page and SHARE your pictures that you had in our resort.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Delhi NCR
Level 3 Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 13 August 2012

The absolute delight is the first thing that comes to your mind once you reach the hotel. The awesome view of the Waterfront, the peace, the serenity ..words fail to describe the place.

the Hotel staff along with the manager are always there to be at your service. Gorgeous rooms, great food, cool locality, and perfect settings for a great holiday.

Room Tip: Take a room on the Ground Floor with a Waterfront view !!
See more room tips
  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
5 Thank skjdreams2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Icemist, General Manager at Le Surcouf Hotel & Spa, responded to this review, 21 September 2013
Dear SKJDREAMS2,

We thank you for your comments and we are glad that you enjoyed your stay at Le Surcouf Hotel & Spa.

We invite you to join our Facebook page and LIKE the page and SHARE your pictures that you had in our resort.

Kind regards,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town Central, South Africa
Level 2 Contributor
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 July 2012

We had a wonderful stay at Le Surcouf Hotel & Spa. We were surprise by the quality of hotel upon arrival. Nice Lobby - WiFi connected, free internet. We were in a Classic room very well decorated and comfortable - we only find the shower a little small and no bathtub!! Staff are very friendly and helpful. The hotel is clean and tidy and they had a very beautiful green garden. Excellent food; we had a set menu every night for the dinner and we taste different dishes; the breakfast also was superb. Rooms are beach front; especially when you had a ground floor room you have a direct access to the beach. We stayed 6 nights at hotel and had a nice weather; the beach was nice; only 2 days were rainy, we had a little seaweed on the beach; however this doe not affect us. We understood that in the past there were lots of sea weed but note this has been drastically decreased because of reef opening in front of hotel. Unfortunately we could not try the Spa as it should be operational by September 2012.
We highly recommend Le Surcouf Hotel and we shall surely return. Please do not take into consideration the old reviews as the hotel is now completely changed.

  • Stayed July 2012, travelled as a couple
    • Value
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Helpful?
4 Thank Fabrice C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Icemist, General Manager at Le Surcouf Hotel & Spa, responded to this review, 21 September 2013
Dear Fabrice,

We thank you for your comments and we are glad that you enjoyed your stay at Le Surcouf Hotel & Spa.

We invite you to join our Facebook page and LIKE the page and SHARE your pictures that you had in our resort.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 25 July 2012

It's a very nice hotel considering it is only 3-star. The customer service is quite commendable and everyone is willing to help at every point in time. From the waiter (Rajesh) to the receptionist who we met (Ricardo) and also the person managing the boat house (Ravi), we had a wonderful experience. The food was also quite good considering my wife and I tend not to experiment with food.
Ifelere B

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Ifelere B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Icemist, General Manager at Le Surcouf Hotel & Spa, responded to this review, 21 September 2013
Dear Shijith Kurup,

We thank you for your comments and we are glad that you enjoyed your stay at Le Surcouf Hotel & Spa.

We invite you to join our Facebook page and LIKE the page and SHARE your pictures that you had in our resort.

Kind regards,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Le Surcouf Hotel & Spa

Property: Le Surcouf Hotel & Spa
Address: Coastal Road, Belle Mare, Trou d'eau Douce, Mauritius 42214
Region: Mauritius > Flacq District > Trou d'eau Douce
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Trou d'eau Douce
Price Range (Based on Average Rates): £
Hotel Class:3 star — Le Surcouf Hotel & Spa 3*
Number of rooms: 55
Official Description (provided by the hotel):
Description: A fully renovated picturesque, cottage-style 3-star hotel complex. Set in atropical garden on the beachfront and composed of 54 rooms, 1 suite, a bar, a spa and arestaurant with sea view around a swimming pool.Location: On the East coast of Mauritius not far from Ile aux Cerfs, 50 km from the capitalcity of Port- Louis. Situated only 40 km from the airport the transfer time is estimated only1½ hours drive from the airport.Accommodation: The hotel consists of 1 luxury suite and 54 rooms (27 on the ground floorand 27 on the first floor).• 1 luxury suite of 75m² with a large bedroom, an additional single bed and attachedbathroom with shower, 1 living room with sofa, a coffee corner and a large terrace overlookingthe beach. The suite is beautifully furnished with individual adjustable air conditioners, atelephone and a flat screen TV.• 29 classic rooms – 9 with twin beds (24 m²) and 19 with double beds (33m²). Six of theclassic rooms are interconnecting and can accommodate 4 adults and 2 teenagers agedbelow 15.• 15 superior rooms (38 m²) – which can accommodate 2 adults and 1 child aged below 12.• 10 deluxe rooms (54 m²) – ideal for a family of 2 adults and 2 teenagers aged below 15.Six of the deluxe rooms are interconnecting and can accommodate a maximum of 4 adultsand 2 teenagers aged below 15.All the rooms have either a personal terrace or balcony with sea view. They are beautifullyfurnished and equipped with individual air conditioners, bathroom with shower, telephoneand flat screen TV. ... more   less 
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Also Known As:
Le Surcouf Village Resort
Le Surcouf Hotel & Spa Mauritius/Trou D'eau Douce

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