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“"Awesome"” 5 of 5 bubbles
Review of Le Surcouf Hotel & Spa

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Le Surcouf Hotel & Spa
Rose Hill, Plaines Wilhems, Mauritius
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“"Awesome"”
5 of 5 bubbles Reviewed 13 September 2013

We have a great time and have enjoyed lot at Le Surcouf Hotel & Spa. The staff was very friendly, the room are very comfortable and is just in front of the beach. The food was very tasty. The most important thing is that the Spa is the best, it was very very good, as if he has magic in his finger, it was the best spa that I've ever had.Hence, on a conclusive note if you need a relaxing place i would definitely recommend this Hotel.

  • Stayed September 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Nadeelah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Icemist, General Manager at Le Surcouf Hotel & Spa, responded to this review, 16 September 2013
Dear Mrs Nadeelah,

We thank you for your comments and we are glad that you enjoyed your stay at Le Surcouf Hotel & Spa.

We look forward welcoming you again at the Resort.

Kind regards,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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286 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
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English first
Flacq, Mauritius
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 10 September 2013

I seriously had the best time at Le surcouf hotel. The staff was friendly, the food was great and what was more special was that my room was just in front of the beach. I seriously had the best time and definitely would come again to spend my holiday over there . The Food was really tasty . I simply loved the Breakfast ! The hotel had organized a trip on a speedy boat to go and see some fish and some of my family members went to dive which was just amazing . Hence, on a conclusive note if you need a relaxing place i would definitely recommend this Hotel.

  • Stayed September 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Manar M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Icemist, General Manager at Le Surcouf Hotel & Spa, responded to this review, 11 September 2013
Dear Ms Manaar,

We thank you for your comments and we are glad that you enjoyed your stay at Le Surcouf Hotel & Spa.

We look forward welcoming you again at the resort.

Kind regards,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 3 September 2013

The staff was very cordial and friendly . The breakfast terrible, no choices at all only omelet & fruits saved us. The fruits too were limited. The bread served was stale. Birds used to be a frequent visitors in the restaurant & kitchen. The dinner menu limited and poor.
The room was clean & comfortable. Our room opened out to the beach front. But the beach was dirty and during our stay they had some digging done, so we would wake up each morning with the sound of the digging. We also had a problem with the shower, as they used cheap material and the shower holder was broken and so was the shower. Nobody bothered to attend to it.
They don't have any entertainment or live band in the evenings and their TV channels are limited for their own personal use of favorite programmers.
For the last week of our stay, there were only two rooms occupied, ours and another couple from India.
When we moved to the Hotel Veranda and experienced their services, facilities and food. We felt cheated by the rate we paid per night at Le Surcouf.
Even the hotel taxi driver was a very rude guy and cheated us of our money. He charges us high fare to go places.
I guess their business model is focused on single time customers only. Therefore cannot recommend this hotel Le Surcouf, because it makes a poor showing to that country.
It’s a nice property on the beach but they definitely need a Good General Manager to manage it.

Room Tip: We also stayed at the Veranda Hotel in Belle Mare, Trou d'eau Douce, Mauritius . And I would s...
See more room tips
  • Stayed August 2013, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Helen_DSilva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Icemist, General Manager at Le Surcouf Hotel & Spa, responded to this review, 6 September 2013
Dear Mrs D'Silva,

Warm Greetings from Le Surcouf Hotel & Spa.

We thank you for the comments posted. However we are quite surprised about these comments as you seemed to be happy at the hotel.

You initially booked 3 nights stay at Le Surcouf Hotel & Spa (15 to 18 August 2013) but you finally stayed till the 25th August 2013 as you extended 7 further nights. That's Strange!!! If the hotel was so worst as you describe, you would not have stayed 7 nights more!!!

We met at the resort and you informed us as your companion Mr Faria is a Senior Reporter at Gulf Today and you request for 2 nights free at the hotel in exchange Mr Faria will write an article about the resort. We accepted your proposal and we offer you 2 nights stay Free at the hotel and at that time you were very happy because you were staying for FREE at the hotel.

Yes we had some works going on the beach; despite that you agreed to extend your stay for FREE. Because of these works, we did not take further bookings and that's why we had only 2 rooms occupied at the hotel and obviously with 2 rooms occupied there will be no entertainment or live band at night

On the 25th August, when we refused you provide you another couple of nights for FREE or even at a cheaper price; it was then that you were unhappy and you moved to Veranda Hotel.

It is understood that if you were unhappy with the food, services or the hotel you would not have stayed for 7 nights more!!!

We welcome critics, as from these critics we shall improve the quality at the hotel. However we feel that it is not good to write bad comments about a hotel because you did not get rooms at a cheaper price or for FREE.

Kind Regards,

The General Manager
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Travellers are raving about these Trou d'eau Douce hotels

New Delhi, India
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 17 March 2013

we had the best time here....the staff was very cordial and caring the food was delicious and the best thing abt the hotel was that it was right at the beach which made the whole experience wonderful.The rooms are quite comfortable and have a balcony for you to enjoy the early morning sunrise.Though the food was nice it wont be quite appreciated by indians,nonetheless we quite liked it.All in all its a total "worth for your money " kind of place to stay in.We hope to go back there again sometime soon....

  • Stayed March 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank payal_pahuja22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Icemist, General Manager at Le Surcouf Hotel & Spa, responded to this review, 6 September 2013
Dear Mrs payal,

We thank you for your comments and glad that you have enjoyed your stay at Le Surcouf Hotel & Spa.

We look forward welcoming you once again at the resort.

Regards,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Czech Republic
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 4 March 2013

- no services - nobody takes care of guests, nobody takes care of guests needs
- room - "mushrooms" in the room, door to bathroom did not work, doors out (2x) - did not work, they had to repair it
- spa - works max to 20:00 - not possible to visit it after trips (we did not want to stay inside during days)
- swiming pool - we did not tried it, looked not so clean
- floor cleaning and swimming pool cleaning - they did it during day - f.e. at 8:00 when guest went for brakfast
- official time for dinner - only up to 21:30, no choice, terrible food etc. etc. etc.
I love Mauritius. It is beautiful country with very friendly people. Therefore cannot recommend this hotel Le Surcouf, because it makes a poor showing to that country.

Room Tip: I cannot recommend this hotel to anyone.
See more room tips
  • Stayed February 2013, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank Holina888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Delhi
1 review
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 bubbles Reviewed 20 December 2012

Make my trip actually almost ruined my trip to Mauritius. I guess their business model is focused on single time customers only, because I will never recommend Make-my-trip to anyone.
The sales person pushed me to book Le Surcouf hotel & spa, gave us free 30-mins massage but to our surprise, there is no SPA there at all. I call it cheating. Why should the name be SPA when there is none? The hotel management lacks courtesy. Hotel beach is so dirty, hotel rooms have faulty a/cs, faulty lights, faulty door locks, & the worst of all, hotel guys are not even available to help or at the minimum show interest to listen to problems. I had cockroaches & a lizard in my room & no one bothered the complaint.
Another couple with us had terrible time when hotel cancelled their candle light dinner & did not even take a responsibility to inform about the cancellation. GM of hotel arrogantly denied to take a complaint.

Snorkeling was supposed to be a free activity, even printed on the hotel brochure but they were charging exorbitantly high for this activity. Boat house will close at 4:00pm when you really are back to hotel & wana enjoy.

Food was literally worst, except for breakfast when some omelette & fruits saved us.

Also to mention, rats & birds used to be a frequent visitors in the restaurant & kitchen.

  • Stayed December 2012, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
11 Thank anks_ace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bengaluru, India
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 31 helpful votes
1 of 5 bubbles Reviewed 18 December 2012

The first point of attraction when we reached the resort was the long bed of algae on the hotel's private beach which was stinking badly. Surprisingly the hotel next to ours had absolutely clean beach. The room service was pathetic, the first word which every staff said was "NO"...There were only two people to attend the guests right from welcoming them to repairing the AC, refilling coffee/sugar.

The deception begins with name of the hotel itself the name is Le Surcouf Hotel & Spa but there was no Spa facility.The Manager Mr. Fazlullah was adamant that this information has been conveyed to the tour operators...

This list of disappointments would go on and on. Never the less I would like to summarize:
1. No water sports other than kayaking was free for the guests which are offered free by the other hotels.
2. They forgot to provide fruit skewer, bottle of wine as mentioned in the list of freebies.
3. The welcome gift was never given to us.
4. The candle dinner was badly messed up and there was neither an apology nor any effort from the management (including the manager Mr. Fazlullah).
5.The quality and taste of food was pathetic.
6. There is no restaurant at the hotel, once the kitchen closes you are left to starve.
7. The boat house at the hotel closes by 4.00 pm so you can not enjoy it as you would return from the day tour by 5.00 or 6.00 pm.

So, I would not recommend this hotel at all ....

Stayed December 2012, travelled as a couple
Helpful?
13 Thank Abhi2636
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Le Surcouf Hotel & Spa

Property: Le Surcouf Hotel & Spa
Address: Coastal Road, Belle Mare, Trou d'eau Douce, Mauritius 42214
Region: Mauritius > Flacq District > Trou d'eau Douce
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Trou d'eau Douce
Price Range (Based on Average Rates): £
Hotel Class:3 star — Le Surcouf Hotel & Spa 3*
Number of rooms: 55
Official Description (provided by the hotel):
Description: A fully renovated picturesque, cottage-style 3-star hotel complex. Set in atropical garden on the beachfront and composed of 54 rooms, 1 suite, a bar, a spa and arestaurant with sea view around a swimming pool.Location: On the East coast of Mauritius not far from Ile aux Cerfs, 50 km from the capitalcity of Port- Louis. Situated only 40 km from the airport the transfer time is estimated only1½ hours drive from the airport.Accommodation: The hotel consists of 1 luxury suite and 54 rooms (27 on the ground floorand 27 on the first floor).• 1 luxury suite of 75m² with a large bedroom, an additional single bed and attachedbathroom with shower, 1 living room with sofa, a coffee corner and a large terrace overlookingthe beach. The suite is beautifully furnished with individual adjustable air conditioners, atelephone and a flat screen TV.• 29 classic rooms – 9 with twin beds (24 m²) and 19 with double beds (33m²). Six of theclassic rooms are interconnecting and can accommodate 4 adults and 2 teenagers agedbelow 15.• 15 superior rooms (38 m²) – which can accommodate 2 adults and 1 child aged below 12.• 10 deluxe rooms (54 m²) – ideal for a family of 2 adults and 2 teenagers aged below 15.Six of the deluxe rooms are interconnecting and can accommodate a maximum of 4 adultsand 2 teenagers aged below 15.All the rooms have either a personal terrace or balcony with sea view. They are beautifullyfurnished and equipped with individual air conditioners, bathroom with shower, telephoneand flat screen TV. ... more   less 
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Also Known As:
Le Surcouf Village Resort
Le Surcouf Hotel & Spa Mauritius/Trou D'eau Douce

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