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“Great service at Kanal Restuarant”

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Four Seasons Resort Seychelles
Ranked #1 of 2 Hotels in Baie Lazare
Certificate of Excellence
Abu Dhabi, United Arab Emirates
Level 4 Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Great service at Kanal Restuarant”
Reviewed 31 July 2012

My wife and two friends were staying at the Kempenski Hotel close by to the Four Seasons (Fair hotel good rooms but relatively poor service and food). So on Sunday evening we visited Kanal restuarant at Four Seasons (about 10 minute drive away). Service from reception, in the bar and to Kanal restuarant was excellent. Special mention to Laura at Kanal for a very informative conversation and also to Sophia for the table service. We certainly will be back to stay at Four Seasons on our next trip to Seychelles.
Richard and Liz Singleton

  • Stayed July 2012, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Ricksing1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex_Porteous, General Manager at Four Seasons Resort Seychelles, responded to this review, 1 August 2012
Dear Richard and Liz,

Thank you so much for your lovely review of Kannel. I will pass on the great feedback to the team. We hope you enjoyed the rest of your time in Seychelles, and look forward to welcoming you back again very soon.

With warm personal regards,
Alex Porteous
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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San Francisco, California
Level 6 Contributor
170 reviews
159 hotel reviews
common_n_hotel_reviews_1bd8 304 helpful votes
Reviewed 28 July 2012

We had very high expectations for this resort, especially after a wonderful stay at the Four Seasons Mauritius.

First impression was disappointing. We drove to the resort with our own car and were told by the guard to wait at a welcoming pavilion. Well, the pavilion was neither impressive nor welcoming. It was an open air shack next to the parking lot. Although there were cookies and ice tea to enjoy, the pavilion was dark, remote, and no one was there to greet us. We arrived in the afternoon and it was hot and humid, we waited inside our car with air conditioning on. We phoned the reception a few times and after waiting for at least 30 minutes, a buggy finally came to take us and our luggage to our villa which was only 10 minutes away.

The villa looked nice, however, it was very hot when we checked in because the air conditioning had not been turned on. We were not pleased that our villa was so uncomfortably warm after a long wait in the parking lot/pavilion with the heat. We stayed in an ocean view hilltop villa. Outside, the patio and a private plunge pool ran the length of the villa. The bedroom was spacious. Bathroom had two sinks, a walk-in closet and a deep square shaped tub, a shower and another small alcove with a toilet. The villa had plenty of natural light and a fabulous view of the bay. Toiletries are poured into pump-style ceramic containers.
Most staff was friendly, some avoided eye contacts. The service for in-room dining was slow. For breakfast the delivery at 6:30am was about one hour and for dinner 90 minutes at least. Food was OK but nothing to write home about.

The resort is set on a steep hill (tough for some people to walk) and you need to use the buggy service to go around the resort. Buggy service was efficient within the main resort area. However, less frequent from the parking lot. One evening we waited for at least 45 minutes to get us back to our villa from the parking lot. We sprayed insect repellent constantly while waiting for the ride.

We have mixed feelings about this resort. It was certainly a fabulous location with the best beach in Mahe – private and secluded, but I do not think it lives up to Four Seasons leading brand as to its slow service and a distinct contrast to other Four Seasons Resorts we have visited.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sfonorth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex_Porteous, General Manager at Four Seasons Resort Seychelles, responded to this review, 30 July 2012
Dear sfonorth,

I'm sorry to hear your arrival experience was not what you would have expected from a Four Seasons property. We have had some fantastic reviews lately, which is why this one struck me so much. I totally agree that this is not what we would ever hope to offer any of our guests as a first impression. While we do offer the Welcome Pavilion as an option for guests arriving by their own transport, we would never expect you to wait any length of time there. I can only apologise and follow up with the team to ensure that we improve this service.

I'm glad you liked your Hilltop Ocean-View Villa, with its stunning views, but I'm sorry it was a little warm for you upon arrival. I will check the procedure for A/C switch-on for arrival. We are committed to supporting sustainability, by making sure that A/C units are not left on unnecessarily, but not to the detriment of your comfort upon settling into your villa.

We always try and follow-up on any feedback we receive from guests while they are with us in the Resort, and resolve any issues to ensure you have the best possible experience. I have checked our records and I can't seem to find any information on these issues during the month of July. I would be interested in hearing more from you, so we can hopefully resolve the negative experiences you had, so they don't take away from the rest of your stay. We are constantly striving to improve and feedback from our guests is the best way to day that. If you could perhaps find the time to email me at Alex.Porteous@fourseasons.com I would love to look into your stay in a little more detail.

With warm personal regards,
Alex Porteous
General Manager
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Wolverhampton
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 July 2012

We stayed just one day and night here as part of a special anniversary holiday. We’d already stayed in a brilliant place on La Digue, so we couldn’t imagine anything could quite compare with that.

In fact it was absolutely amazing. For a start, they’d found out from our travel agent (Seyexclusive) that it was a special anniversary, and when we got there, a cake and bottle of champers was laid out on the table! Sipping bubbly while relaxing in your own private infinity pool in your own individual villa high up on the hillside looking out over the most beautiful enclosed bay is pretty amazing. And everything else was absolute top quality as well. If you’re considering this place, take a look on the web – the rooms are really the ultimate in luxury.

The villas are generally quite a way from the complex, but it’s not really a problem because the electric buggies always come the minute you call.

The staff were also really friendly – always a “hello” and a smile. And our final meal in the Seychelles in the restaurant was absolute top notch. It’s very much a top end place on price, but we felt it was good value, and a wonderful place to finish off a dream holiday.

The beach is also very beautiful, and not at all too crowded. The website pictures are absolutely representative of what it's actually like. Plenty of shade if you want it etc. You have to be a bit careful with stoney and coral areas - you can cut/bruise your feet - but that's the same with all the other really beautiful beaches in the Seychelles: the price you pay for having fantastic snorkelling/diving etc.

We should also mention our travel agent, Seyexclusive. We were a real pain for them, because we wanted to explore lots of options, and we ended up with a really complicated itinerary, spending most of our time on La Digue, but also then going to one other place on Mahe before finishing at the 4 Seasons. We took hire cars at different times, ferries, etc. but they were absolutely brilliant – unfailingly patient, got us really good deals. Can recommend them highly.

Room Tip: There are villas very close to the beach, and villas up on the hill in the jungle with amazing sea v...
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  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Allan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex_Porteous, General Manager at Four Seasons Resort Seychelles, responded to this review, 20 July 2012
Dear Allan H,

Thank you so much for taking the time to write such a lovely review after only a short stay with us. We really appreciate the feedback and hope you can return to the Resort soon to explore a little more of Mahe.

With warm personal regards,
Alex Porteous
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Karachi, Pakistan
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 13 July 2012

I don't even know where to begin, my husband and I have always been huge fans of the Four seasons hotels in general, but this one was incredible in every way.

Service:

Every single person from the reservations staff to the the buggy drivers made us feel welcome, pampered and really taken care of all the time. Not in a clingy over eager way, but in a supremely warm and at home kinda way.

Bob Suri the resort manager introduced himself to us at a cocktail event held for guests and since then whenever he saw us around he always did something to make our stay better, whether it was arranging a drop to a nearby artist's studio or taking a photograph for me while i was fumbling with my camera.

What I noticed about everyone in the resort was that they would always observe and react to a guests needs in time. Every time my husband and I were toying with our camera, nearby wait staff or buggy driver would offer to take a picture. I thought that was a great touch to the already amazing service.

Concierge,
We took a day trip to Praslin and La digue that the concierge took detailed care to plan for us. They stayed in touch with our taxi driver on the island, they waited for us at the end of the day with cool towels as we returned from a long tiring day.

Villas:

The villas are stunning, the decor the bathrooms, the beds and the views are incomparable with any other resort i've stayed at.
I didn't think any place could beat the Maldives for me, (We stayed at anantara Veli there) this did. I can't wait to see what Fourseasons Maldives is like.


The beach is stunning and without a doubt the best beach in Mahe. The one next to Maia doesn't look half as nice.

Food:
They made italian food especially for us at their signature restaurant Zez even though they had a arabic themed night going on.
Even though there are only 3 places to eat in the resort you do not get bored as they keep changing it up and the food is very good. They even had a live band on one night with dancers which was really fun.

The facilities are excellent, the spa has phenomenal views and the veranda where one does yoga next to the spa has a gorgeous sunset view, its truly relaxing.

The water is warm and inviting even thought we went in what is windy season as it was winter in the seychelles.

I highly recommend this place and woudl go back in a heart beat! It's worth every penny!

Room Tip: Go for a hilltop ocean view villa, if you want to see the deep blue indian ocean right from your bed...
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  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank 111Mad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex_Porteous, General Manager at Four Seasons Resort Seychelles, responded to this review, 20 July 2012
Dear 111Mad,

Thank you so much for taking the time to post such a comprehensive review of the Resort. We really appreciate the feedback, as do our future guests.

Thank you for recognising the care taken by the team here during your stay, and the small touches that added to your experience. I have shared your review with the team - they love seeing feedback like this as it gives such a great sense of achievement.

We hope to be able to welcome you back again soon for more spa, yoga and Creole Sega dancing!

With warm personal regards,
Alex Porteous
General Manager
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Amsterdam, NL
Level 4 Contributor
24 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 11 July 2012

Now this is what I call luxury and care for the details! Top quality rooms and services, beautiful staff and just nothing to complain about. No (bad) surprises for the trip of your life. If you spend that amount of money, you expect to be treated like we were treated there, like royals!

  • Stayed August 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank guayomin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex_Porteous, General Manager at Four Seasons Resort Seychelles, responded to this review, 20 July 2012
Dear guayomin,

Thank you so much for your kind words about the Resort. We really appreciate you taking the time to post such a lovely review. I especially appreciate your praise of the wonderful team we have at the Resort.

We hope you are able to come back and visit us again soon.

With warm personal regards,
Alex Porteous
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 11 July 2012

We have travelled a fair bit of the globe, but without doubt the Four Seasons Seychelles has to be the best experience. From the welcome to the final goodbye the service was first class. The wining and dining experience was as good if not better than the top restaurants in London. We booked the holiday through Seyexclusive Ltd, and found them to be very knowledgeable and experienced on the Seychelles. Can't wait for our return in September 2012.

Room Tip: All the villas are excellent - but if you can have an ocean view.
See more room tips
  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CPK34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex_Porteous, General Manager at Four Seasons Resort Seychelles, responded to this review, 19 July 2012
Dear CPK34,

Thank you so much for your lovely review. We can't wait to welcome you back for more wining and dining in September!

With warm personal regards,
Alex Porteous
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 July 2012

My entire experience was perfect. From the villa and private pool to the beach and spa's.
Food was out of this world and the service could not have been better.
Would not think twice about visiting again!!

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HA1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex_Porteous, General Manager at Four Seasons Resort Seychelles, responded to this review, 19 July 2012
Dear HA1977,

Thank you for such a lovely review. I'm so pleased that you had a wonderful stay. A special thank you for your wonderful comments about the service - I will pass them onto the team.

The team and I look forward very much to your next visit to the Resort.

With warm personal regards,
Alex Porteous
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Four Seasons Resort Seychelles

Property: Four Seasons Resort Seychelles
Address: Petite Anse | P.O. Box 1397, Baie Lazare, Mahe Island, Seychelles
Phone Number:
Region: Seychelles > Mahe Island > Baie Lazare
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #1 of 2 Hotels in Baie Lazare
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Four Seasons Resort Seychelles 5*
Number of rooms: 67
Official Description (provided by the hotel):
Discover Seychelles’ best kept secret – a tropical amphitheatre of treetop villas circling the idyllic white smile of Mahé’s Petite Anse bay. Descend down lushly forested paths to the secluded powder-sand beach or rise to the dramatic heights of the contemporary spa, cantilevered off the hillside with views that stretch forever. The villa interiors are inspired by rustic Seychellois and French colonial style. Simple, whitewashed timber slat walls allow our carefully curated collection of objets d’art to sing. The verandah, day bed pavilion, and infinity plunge pool set off unencumbered views of tropical greenery, the white sand enclosed in the bay, and the azure waters of the Indian Ocean. With only 67 villas and suites raised on stilts amongst mango, jackfruit and cinnamon trees on a 180-hectare site nestled in the natural amphitheatre of Petite Anse, the resort is a haven of untouched nature and peaceful isolation. From castaway days to vibrant Creole nights, bask in the cultural and culinary essences of the Seychelles infused with legendary Four Seasons care.Treehouse villas have their own private infinity pool cleverly integrated into vast wooden terraces, indoor and outdoor showers and large ocean-view baths. Journey to wellness at the hilltop spa where yoga and invigorating treatments await. Relaxation next to the white powder sands and azure waters is taken to the next level by a beach service tailored to make your time in the warm Seychelles climate as comfortable as possible, while recreation activities bring fun and adventure to those looking to try something new. "Kids for All Seasons" will keep young guests entertained, allowing parents to spend private moments together. ... more   less 
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Also Known As:
Four Seasons Resort Seychelles Hotel Baie Lazare
4 Seasons Resort Seychelles
Four Seasons Seychelles
Four Seasons Baie Lazare
Four Seasons Resort Seychelles Mahe Island

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