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“Superb service and location”

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Kempinski Seychelles Resort
Ranked #2 of 2 Hotels in Baie Lazare
Certificate of Excellence
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Superb service and location”
Reviewed 19 February 2012

Stayed here for 3 nights with work. I must say the rooms are superb with iPod docks (nice) and flat screen tvs. The food at all restaurants is simply superb - couldn't fault the food or service.
The location is right on a beautiful secluded beach with soft white sand.
I would definitely return on holiday.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank BusinessTravellerJack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,343 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (273)
Date | Rating
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London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 February 2012

A trip booked without much time to research the hotel or the island as hotel was a good price.
The beginning of the holiday the hotel and staff where what we expected from the wording "soft opening" but towards the end of our holiday we noticed a marked improvement in the standard of service in general in the hotel both at breakfast and evening meals. We did mention and speak to your member of staff Antonio who welcomed our comments and seemed to be overseeing the improvements that had been made. We had a great time and would certainly return to the hotel with the service we received in the last few days of our holiday.

  • Stayed February 2012, travelled with friends
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    • Cleanliness
    • Service
Helpful?
2 Thank kingst0n12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nairobi, Kenya
Level Contributor
73 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 2 February 2012

We went away for a Double Birthday Celebration.. and couldn't have chosen a better place! From the moment we booked online I had a Reservations Agent corresponding to me on email for my numerous queries.. Upon arriving there was a Birthday Cake waiting in the room, for our own private celebration... The room itself (Deluxe Sea View) had everything one would want from a hotel room.. we had two young babies and so two cots were put in the room.. Bathroom was excellent too!

The food at the hotel was par excellence be it breakfast, lunch or dinner.. The buffet has everything one could think of.. if you are on HB then buying the extra lunch is pricey but that is all over the island..

The Staff are amazing, they were so friendly and loving towards our children, whether it was to baby sit our older child in the evenings, or make special baby food every night for 8 nights, wash baby bottles or help persuade the kids to finish all their food, it was an experience we shall not forget..

The beach is pristine and untouched, and if you hire a car then going around the island and its windy roads is pretty easy and lots of fun with awesome views!

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Nabata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Istanbul, Turkey
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 31 January 2012

We were aware of the soft opening. However, after all, a brand is a promise. This name promises a lot. We were frustrated several times. There were several nuisance missing items which lowered the quality of our stay. No tennis balls. Beautiful court can not be used. No proper internet. Extremely expensive food. etc.

This of course lowers price performance a lot.

Room Tip: Hibiscus rooms are the best since they are the closest to the pool and main beach.
See more room tips
  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank JuanCarlos_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marbella
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 23 January 2012

Do you think is there any better place to start a new year than Seychelles Islands? Maybe there is!!! But for us it has been wonderful and different..... With all this nature around us and the idilic beaches, that most of us have seen in advertisements or in travel agencies brochures anytime....
About the Hotel, I must say first that the staff has been very helpful at all times, Food was quite good and service aswell. The property matches completely the environment, is not an building, but a two floors wooden property facing the sea with vegetation all over and at the back an impressive mountain. Rooms are Kempinski 5* style.... which means nothing is missing in it... If you feel like visiting around, try to book a day trip from reception or consider to rent a car, taxis are very expensive..... ( recommendation visit La Digue & Praslin )

  • Stayed December 2011, travelled as a couple
    • Value
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Helpful?
3 Thank Antonio M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pierre_U_Stacher, General Manager at Kempinski Seychelles Resort, responded to this review, 17 July 2012
Dear amb161,

Thank you for taking time in posting your comment on Trip advisor regarding your stay at the Kempinski Seychelles.

We are pleased to have you in our care and are happy that we have have been a part of a wonderful 2012 for you. Your positive comments on our dedicated team members will be our inspiration to keep us on the right track in giving the best possible quality of service.

We are looking forward to welcoming you back in the resort.

Very best regards,
Pierre U. Stacher
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
48 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 21 January 2012

Just back from the Seychelles and we stayed at the Kempinski. The hotel has just opened and we were impressed. The rooms are fantastic and very modern. The bed was very nice, flat screen TV with lots of channels to pick from. Very good bathroom with shower room. The best thing about the hotel was the staff. I have never said this about a hotel but the staff at the Kempinski could not have been better. They are all very keen to help and very friendly.

The beach is nothing short of one of the nicest beaches you will ever see and is right on the doorstep of the hotel. The hotel breakfast is also very good and has lots of options. If there was something that you want that they do not have then they will make it for you. Every time we go away we stay in 5 star hotels, a lot of them do not live up to expectations. The Kempinski is one of the few places I would call 5 star and hope it keeps up the good work.

We live in Dubai which is very expensive. The drinks and food in the Kempinski was more expensive which was the only negative, but if you are going to the Seychelles you will not be going for cheap prices. I understand that they need to get everything imported, this is the same as Dubai but $15USD for a drink is still expensive no matter what. The dinner was serving a bufet at 65 Euro + 25% tax per person which was expensive again but very very good.

Would reccommend to anyone who is going to the Seychelles. Some of the other hotels in the islands are a bit run down but still expensive.

Room Tip: If you are going to stay in the hotel, upgrade to the Sea View room as the beach view room can not s...
See more room tips
  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
22 Thank gboyle8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Kempinski Seychelles Resort, responded to this review, 12 July 2012
Dear gboyle8,

Thank you for taking time in posting your comment on Trip advisor regarding your stay at Kempinski Seychelles.

We are pleased to have you in our care and are happy that we have met your expectations. Your positive comments on our dedicated team members will be our inspiration to keep us on the right track in giving the best possible quality of service.

We are looking forward to welcoming you back in the resort.

Very best regards,
Pierre U. Stacher
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Kempinski Seychelles Resort

Property: Kempinski Seychelles Resort
Address: Baie Lazare | P.O. Box 1356 Victoria, Baie Lazare, Mahe Island, Seychelles
Phone Number:
Region: Seychelles > Mahe Island > Baie Lazare
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 2 Hotels in Baie Lazare
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Kempinski Seychelles Resort 5*
Number of rooms: 148
Official Description (provided by the hotel):
Located on the famous Baie Lazare, in the exclusive south-end of Mahé Island, Kempinski Seychelles Resort offers guests round-the-clock expertise, dedication and unmatched Creole hospitality in dazzling surroundings of untouched, natural beauty. This beachfront paradise, nestled in a secluded bay at the foothills of a magnificent mountain range, offers a private haven for romantics at heart, an activity-packed family getaway or the perfect destination for corporate gatherings and events. Just 30 minutes from the Seychelles International Airport, the resort is ideally situated for day trips and excursions, yet offers much in the way of exclusivity and privacy for those looking to get off the tourist track. From small, home comforts to spacious luxury and bespoke banqueting and wedding packages, the Kempinski Seychelles Resort is an ideal location for those seeking a world-class island getaway. ... more   less 
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Also Known As:
Kempinski Seychelles Resort Mahe Island

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