I feel bad as I've been reading such great reviews about this place. Now don't get me wrong, we had a great time but having been to other Kempinski hotels it was not up to the standard we felt.
We arrived at mid-day, check-in was really quick, they showed us around a bit and took us to our room. The girl who escorted us wasn't sure where the room us which I thought was a bit unprofessional. Of course, it is anew hotel so these things will happen. I would' expect her to know everything by heart already but I'd expect her to check it before we went. Anyway. The room was brilliant. We got upgraded from hill view to beach view as we were there to celebrate our wedding anniversary. We had everything we needed, it was big enough, lovely decoration,nice bathroom with huge shower, very very comfortable bed and European and UK plugs which I think is very convenient. There were some small issues on day 1 like we wanted to order room service but we had no menu in the room which I thought as a bit strange but again I think this is all because it has only recently opened and it will be smoother as time goes by. When we ordered room service we also got a lovely surprise of champagne and a cake. Also they had decorated our bed really nicely which was a nice touch.
Breakfast was really yummy, actually their buffet restaurant I thought was outstanding. Breakfast and dinner. The chefs were all really nice, always up for a chat and a tour to explain what the theme and dishes of the night was. Really one of the best buffets we've had. On the other hand we tried L'indochine one night as it was complimentary due to our anniversary and we really disappointed. It was not bad, but it was not good either. from our 3 course meal only the soups were good enough to comment that they are yummy. The rest was really boring. I got the lobster as a main dish and found there was no taste. We didn't for it as it was part of the package so we didn't mind as much but its a shame. I noticed it was empty every night as well, only a few tables outside, which makes sense since the buffet was so good and a lot cheaper!
Also, if you do eat on that restaurant try and get a tape as far as possible from the entrance. We sat near the entrance, outside but were very near to the live cooking of the buffer restaurant which meant it was very noisy and lets say not so romantic. It would have been nice if they could do something about this, even if its placing some plants for the evening meals.
The hotel ground are amazing. Beautiful location, lovely beach to look at but unfortunately not to swim in. Now I come from Greece so I know I'm a bit too strict about this but tis impossible to swim there as the waters are very shallow and its full of rocks. Its a beautiful beach to walk around though and take lovely beaches but we found we swam at the swimming poll (which was lovely!!) and other beaches outside the hotel.
Spa is nicely located at the back of the hotel with lovely views but we didn't really enjoy the treatments. They were good (one of them not even that) but not great which was a bit disappointing. We tried it twice and then went to the four seasons spa for another day which was great. It is worth visiting even just to look at the views! Breathtaking!!! And the beach at four seasons is amazing so worth visiting!!
Staff for the most part were great and very very helpful! Only problem we had we on check out we realised we got charged for watching a movie when it was clearly stated on the tv that the charge is 0. We told the receptionist twice clearly indicating that we have checked it and there was no cost. Her reply was: Thank you for letting me know, I will bring it up to the it department. Well to be honest, I was expecting them to take it out of the bill. Its a matter of principle. It was not a lot of money obviously compare to what we payed for a week but still. It seemed a bit unprofessional. In the end, I called reception from the room -I didn't want to make a big deal out of it before I had checked the tv again in case I was wrong- and I politely explained to her that the two first movies showed charges but the other 18 didn't and she offered to refund the money.
All in all it is a lovely hotel, and you are bound to have an amazing time. I think I am being a bit harsh with them because we have stayed to other Kempinski hotels that were truly exceptional and this was not up to the standard. I think if we didn't have such high expectations I would probably have written a more positive review if this makes sense!
Lastly, as other have mentioned it is a bit of a joke that people put their towels on the sun beds to secure them for the day. We'd usually sit by the swimming pool right after breakfast and there was hardly any left but none was actually using them. They would just leave some magazines, or a t-shirt. We only stayed for a couple of hours each time and by the time we'd left the people 'using' them where still not there. We did tell the hotel and they said they had a policy of removing the ones that were not being used but it never really happened. Just a small annoying thing that we encountered on a daily basis.
I also forgot to mention that the rooms we very very clean!
- Official Description (provided by the hotel):
- Located on the famous Baie Lazare, in the exclusive south-end of Mahé Island, Kempinski Seychelles Resort offers guests round-the-clock expertise, dedication and unmatched Creole hospitality in dazzling surroundings of untouched, natural beauty. This beachfront paradise, nestled in a secluded bay at the foothills of a magnificent mountain range, offers a private haven for romantics at heart, an activity-packed family getaway or the perfect destination for corporate gatherings and events. Just 30 minutes from the Seychelles International Airport, the resort is ideally situated for day trips and excursions, yet offers much in the way of exclusivity and privacy for those looking to get off the tourist track. From small, home comforts to spacious luxury and bespoke banqueting and wedding packages, the Kempinski Seychelles Resort is an ideal location for those seeking a world-class island getaway. ... more less
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- Also Known As:
- Kempinski Seychelles Resort Mahe Island