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“Wonderful Villa and warm service”

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Hilton Seychelles Northolme Resort & Spa
Ranked #1 of 3 Hotels in Glacis
Certificate of Excellence
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Wonderful Villa and warm service”
Reviewed 7 July 2014

It's our first time in Seychelles and too bad we only spent a night here as our other 3 nights were in Praslin. With cozy beautiful 40 villas with warm service especially from Clara front office and great dinner experience. It is also a nice tough for a welcome amenity upon arrival. Eventhough there is no Executive Lounge for Diamond member but offereing a nice afternoon tea set and take away breakfast for our early departure are a big plus. Definately we will come back again!

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Poywaraha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vanessa A, Assistant Front Desk Manager at Hilton Seychelles Northolme Resort & Spa, responded to this review, 14 July 2014
Dear Poywaraha,

Greetings from Hilton Seychelles Northolme Resort & Spa!!

We do hope that you have arrived home safely after such a wonderful vacation. My team and I were extremely pleased to read that you had enjoyed your stay with us and that our team members were readily available for any queries that you had, especially Clara. We do take pride in our team and constantly strive to make everyone's stay memorable.

We do go the extra mile to cater for all our guests' needs especially our loyal diamond members such as you.

It was a real pleasure to have you at our resort and we do hope to hear from you soon.

Sunny Regards

Vanessa Albest
Assistant Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (170)
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English first
Durban, South Africa
1 review
Reviewed 23 June 2014 via mobile

I'm here right now. I arrived last night and from the word go, it's been too lovely. Every member of staff is so pleasant and management go out of their way to help with any queries. I've walked around the resort, seen the gym, spa, and other facilities. My room is hillside and amazing. I've travelled extensively, stayed in top resorts and on private yachts. If this service continues I can only say it equals the best. I'll review again at the end of my week stay

Stayed June 2014
Helpful?
Thank Caryn3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vanessa A, Assistant Front Desk Manager at Hilton Seychelles Northolme Resort & Spa, responded to this review, 26 June 2014
Dear Caryn,

It was a great pleasure to read that you are so far enjoying your stay with us and that you are relaxing in the comfort of our hide-away.

If there is anything additional that we can do to make your stay more memorable and relaxing, please do not hesitate to let us know.

We are at your service

Sunny Regards

Vanessa Albest
Assistant Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 June 2014

Lovely Hotel, Great Staff, Stunning Room, lovely beach... excellent Breakfast area and Buffet.... Fresh Juice.. The Bar Menu is excellent .... The Rooms are Spacious.. Jacuzzi in the Bathroom.... and lovely Terrace in the room to watch the Star and Full Moon... Love this hotel!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Sheilasiouffi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharifa P, Front Office Manager at Hilton Seychelles Northolme Resort & Spa, responded to this review, 24 June 2014
Dear Sheilasiouffi,


Thank you for your wonderful review of the Resort!

I will certainly share it with the team as they are inspiration to continue providing the high level of service standards that you have experienced during your holiday.

We will be looking forward to welcoming you back in the near future.

Sharifa Pragassen
Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oakland, CA
Level Contributor
120 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 194 helpful votes
Reviewed 16 June 2014

1. We had a wonderful stay at Northolme for six days as a Hilton Diamond on an award stay some time ago, after five at Hilton’s sister property in the Seychelles, Labriz. While we liked Labriz even more - I’ve posted a separate review of it here - Northolme was great. Nice sunset views from many (though not all) rooms, and in any event there is a wonderful spot with sufficient lounge chairs overlooking the resort’s very small main beach and sporting great sunsets. Easy and great snorkeling immediately as you dip into the water at that small beach. Two or three other tiny beaches, but mostly folks seemed to hang out at their rooms or at the aforementioned lounge chairs.
2. Great breakfast spread and restaurant perched at the top of a small hill.
3. Northolme also has the advantage of offering access to the main island of Mahe with the other restaurants, beaches and sights there. We rented a car one day and scooted around. Except for the fun and hassles of getting lost a couple of times, the slightly more aggravating hassle of having to find fuel at the end of the day (at a centralized gas station), and the occasional need to make sure an onrushing bus wouldn’t sideswipe us off the road, it all went well. Seriously, it really was a great ride, all in all –including a stop at a beautiful beach for lunch and to laze about - though if you haven’t driven in a developing country before with (among other things) it’s relatively narrow roads and aggressive bus drivers I wouldn’t advise it. And above all, it was one of the most beautiful drives we’ve ever taken anywhere. Still, it might have been easier to simply hire a taxi driver to take us around, perhaps getting to know him and the culture a bit along the way.
4. One aspect of Mahe I wouldn’t advise going out of your way to see, though, is the capital of Victoria. Though on the small side, from what we saw it still seemed crowded (including with traffic at certain times of day) and not very appealing.
5. We walked a few times from Northolme to the main beach nearby, which has a smattering of restaurants and shops near it – though not so clustered that I’d say they make for an interesting town. Again, whether you’d be up for the 25-minute walk depends on how much time you’ve spent in developing countries. The buses and cars certainly are aware that people use the roads for walking, so I wouldn’t characterize them as driving dangerously or especially fast. Still, at times it is not possible to step off the road (due to ditches bordering it) so you have to remain aware of which side is best to walk on at any given point. That main beach itself is fine, but not so great that it’s worth more than maybe one visit in and of itself, given that hanging out at Northolme is so relaxing.
6. We were were lucky enough to have a stand-alone unit, as opposed to most of the rooms there, which are part of two-unit structures (though most reports make each unit seem within such structures seem fairly private.) There were lots of small service glitches along the way, compared to almost none at Labriz. But despite that, we really liked Northolme.

  • Stayed July 2013, travelled as a couple
    • Value
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Helpful?
2 Thank Southside
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharifa P, Front Office Manager at Hilton Seychelles Northolme Resort & Spa, responded to this review, 17 June 2014
Dear Oakland CA,

Thank you for your wonderful review of the Resort!

I will certainly share it with the team as they are inspiration to continue providing the high level of service standards that you have experienced during your holiday.

We will be looking forward to welcoming you back in the near future.

Sharifa Pragassen
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pretoria
Level Contributor
44 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 16 June 2014

This was about our 5th visit to this hotel in the last 6 years and I emphasise that it was only for cocktails and lunch. All 4 of us had simple chicken salads, 4 cocktails and 4 beers and the total bill came to in excess of $300's! To top it the salads were extremely small and not fresh. Because we have been previously we can compare and say that the quality of service and food has definitely declined since our last visit. This is a great pity as the hotel offers some of the best views and facilities on the island.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank PretoriaRobbo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharifa P, Front Office Manager at Hilton Seychelles Northolme Resort & Spa, responded to this review, 17 June 2014
Dear PretoriaRobbo

First, let me take this opportunity to thank you for your recent stay with us at the Hilton Seychelles Northolme Resort and Spa. I hope that during your stay you were able to experience the true magic of the islands and return home feeling both relaxed and with many happy memories and stories of your trip.

I would like to thank you for your valuable comments regarding the need for improvement in the speed of our Food and Beverage service in our Ocean View Bar and Restaurant. I will be sitting down with Marc Schoer, Food and Beverage Service Manager and Doreen D’Souza, our Training Manager in order to discuss how best to implement a training schedule that addresses this challenge. I firmly believe that the quality of the food and beverage service on offer at the Hilton Seychelles is among the finest on Mahe and upon your return I am confident that our speed of service will be equally impressive.

In regards to your comments about value for money I would like to take this opportunity to inform you that in Seychelles the import taxes are extremely high and can rise to a surcharge of up to 200% this surcharge unfortunately reflects on many of our F&B items. However, pricing is something that we review on a regular basis and something we shall continue to do in order not to detract from what I hope was otherwise an extremely enjoyable dining experience.

We will be looking forward to welcoming you back in the near future.

Best Regards
Sharifa Pragassen
Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maputo, Mozambique
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 June 2014

Good Hotel. I would rate the services 'avarage'. no one showed interest in helping carry the luggage to the rooms; menu at the restaurant kept to the minimum; limited access to the beach for a beachfront hotel. However, I did sleep well and the rooms are well set up and clean. The Hotel has an excellent location, a magnificent view, and the quietness is simply umbelievable.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Rafael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharifa P, Front Office Manager at Hilton Seychelles Northolme Resort & Spa, responded to this review, 5 June 2014
Dear Rafael S,

First and foremost, we would like to say thank you for the wonderful comments regarding your recent stay with us at the Hilton Northolme Resort and Spa.

I would like to offer my sincerest apologies for the response in delivering your luggage. I will personally investigate this matter and ensure that thorough follow up is completed to ensure that this will not impact the satisfaction of our guest’s stay in the future. A guest’s arrival is of course one of the most important aspects of their stay as it sets the tone for the remainder of their holiday and we at the Hilton Seychelles pride ourselves on ensuring that our check in and check out procedure and attention to detail provides the basis for an immediate trust in a hotel brand that has become synonymous with delivering impeccable standards of service.

I have shared your comments with our entire team, as they are inspiration to continue providing the high level of service standards that you have experienced during your holiday.

We will be looking forward to welcoming you back in the near future.

sharifa pragassen
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
london
Level Contributor
54 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 28 May 2014

Beautiful hotel and setting, with a small number of villa’s. Made the perfect location for our honeymoon. Small and intimate with great service. No need to rush down to the beach or pool to get a lounger which meant we could stay in bed for longer – it was our honeymoon after all 
Fab rooms or should I say apartments, (my 1st flat in London was a lot smaller) with big veranda’s overlooking the sea, perfect for a sun downer before dinner.
Tip – there’s a mini mart just outside the hotel (turn left) perfect for stocking up on drinks

Room Tip: Ask for an upper floor, you get sea sea view without having to upgrade
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Wansfell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharifa P, Front Office Manager at Hilton Seychelles Northolme Resort & Spa, responded to this review, 29 May 2014
Dear Wansfell,

Thank you for your wonderful review of the Resort.

We are all so delighted that you enjoyed such a spectacular stay.

We hope to be able to welcome you back to the Hilton Seychelles Northolme Resort and Spa in the future.

Sharifa Pragassen
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Seychelles Northolme Resort & Spa

Property: Hilton Seychelles Northolme Resort & Spa
Address: Victoria, Glacis, Mahe Island, Seychelles
Phone Number:
Region: Seychelles > Mahe Island > Glacis
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #1 of 3 Hotels in Glacis
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Hilton Seychelles Northolme Resort & Spa 5*
Number of rooms: 40
Reservation Options:
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Also Known As:
Hilton Seychelles Northolme Resort And Spa
Hilton Seychelles Northolme Hotel Glacis
Hilton Glacis
Glacis Hilton
Hilton Seychelles Northolme Resort & Spa Mahe Island

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