I booked at Cranberry Cottage for 3 rooms, for 2nights .
Booking confirmation 14906605 dated 22 August .
On arrival at 18H50 on the 26 of August, tired after a long trip from Pretoria we were informed that they had no booking for us and even after showing my printed confirmation they said it was not on their system and they did not have any vacant rooms.
Fortunately we found alternative accommodation.
The following morning I received a phone call from Shirley saying they had received the confirmation for our booking, and they now had room for us, that the mess up was not their fault but was their website booking system.
I advised them that we had made alternative arrangements and would not stay be staying with them.
I was HORRIFIED when INSTEAD of APOLOGISING they DEBIT my CREDIT Card. When they have breached the contract THEY MAKE THE VICTIM PAY!!!!!
When I queried this they say they have a 100% cancellation policy and will not refund my money.
THIS HOW THEY APOLOGISE AND TRY TO MAKE AMENDS WHEN THEY HAVE MESSED UP!!!!!!
- Official Description (provided by the hotel):
- Unwind in warm Free-State hospitality, while stretching out in our Spacious, Luxurious Suites. Set in a lovely Colonial-style retreat, Cranberry Cottage offers 13 Luxury Rooms, 12 Deluxe Rooms and 9 Self-Catering Rooms, each with crisp linen, sparkling bathrooms, and all the modern mod-cons you may need. Cranberry Cottage features a wellness centre, gym facilities and a swimming pool, all set in lush gardens with outdoor seating. The air-conditioned rooms all come with terrace and garden views, as well as a sofa and satellite TV. They also include a fridge, microwave and tea-and-coffee making facilities. The en- suite bathrooms come with a hairdryer and free toiletries. Guests can relax by the swimming pool and enjoy the guest house's fireplace and BBQ facilities. Cranberry's Restaurant has an a la carte menu, offering an infusion of modern and traditional cuisine. Guests and the public alike, can enjoy our menu, with a wide variety to choose from....Charming to say the least! ... more less
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