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“One year old hotel with heated pool and hot tub next to it. They launder the comforters!”

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Hilton Garden Inn Watertown/Thousand Islands
Ranked #1 of 14 Hotels in Watertown
Certificate of Excellence
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“One year old hotel with heated pool and hot tub next to it. They launder the comforters!”
Reviewed 30 September 2012 via mobile

The staff is super friendly even the cleanning ladies. This is the only hotel with a hot tub next to the pool in town. They have jaccuzzi suites as well. Beware that if you use the military discount you can NOT have any breakfast. They launder the comforters and i felt very safe sleeping there because it was so clean.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sandaallen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (82)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Any
English first
Eliot, Maine
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 30 September 2012

Newer, clean hotel with friendly and professional staff. Room was good size with a very comfortable bed, coffee maker and microwave was a big plus. Only complaint is it’s a little noisy on the highway side!

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Cheffrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emerald Isle, North Carolina
Level Contributor
99 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 24 September 2012

This hotel has obviously been redone recently and all of the rooms are tastefully decorated and furnished and equipped with mini fridge and microwave. A big plus! The staff is very courteous and helpful. There is a good restaurant, well-equipped fitness room, and indoor pool. It is convenient to shopping and near many attractions in the Thousand Island resort area. There is a buffet breakfast available for an extra charge.

Room Tip: The mini suite is spacious and comfortable.
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  • Stayed September 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Faith D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandria, Louisiana, United States
Level Contributor
4 reviews
Reviewed 12 September 2012

This has got to be the best place to stay in Watertown, The hotel is about one year old EVERYONE on the staff is unbelievably helpful and friendly. The restaurant and bar is second to none. I have seen them clean the walls and inside of the elevators every single day. SUPER clean place.

Room Tip: I had a room on the west side and could hear a little hwy noise, not enough to keep me awake though.
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  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stephen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whitby, Canada
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 5 September 2012

We stayed here on a stopover, didn't get to spend much time in the hotel but it was really clean and well kept. Staff was friendly, rooms were nice and comfortable. We did notice a bit of noise being so close to the highway but this wouldn't deter us from staying again.

Room Tip: If you have no plans to go to the pool a room away from this area would be best.
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  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cindy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kingston
Level Contributor
41 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 3 September 2012

We stayed just one night, but really enjoyed it. The lobby is gorgeous, check in was very fast, and the staff were very friendly & courteous. Our room was spacious, and modern. The only drawback were the beds! The beds are adjustable - you choose how soft or firm you want the bed. We set it to the softest setting, but it was still super firm. I woke up with a sore back.

We requested a room away from the AC vents (after reading the other reviews), but we got a room with a lovely view of it! However, I didn't hear a thing. We didn't hear any noise at all except from our own AC unit. The complimentary cookies & tea/coffee was a really nice touch.
Best of all is the location! Very close to the restaurants & shopping!

  • Stayed September 2012, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Stevenholt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belleville
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 September 2012

The hotel it's self is beautiful and the stay was fantastic but it's too close to the interstate could hear lots of road noise. No breakfast included which a lot of other hotels in the area we've stayed in have. We just wanted to try a different hotel. Staff is great but built too close to the road. The new sleeper beds were a nice change, very comfy.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Mel146
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Watertown/Thousand Islands

Property: Hilton Garden Inn Watertown/Thousand Islands
Address: 1290 Arsenal Street, Suite 8, Watertown, NY 13601-2294
Phone Number:
Region: United States > New York > Watertown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 14 Hotels in Watertown
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Watertown/Thousand Islands 3*
Number of rooms: 136
Official Description (provided by the hotel):
Welcome to the Hilton Garden Inn Watertown / Thousand Islands Hotel, located in the heart of Watertown and minutes from Watertown International Airport (ART). Access attractions from our contemporary hotel like the Antique Boat Museum in Clayton, historic Sackets Harbor and Tibbett’s Point Lighthouse in Cape Vincent. Expect friendly service from multilingual staff at our warm and inviting hotel in Watertown, ideal for the business and leisure traveler. Hold business conventions at our impressive Watertown hotel with 6,350 sq. ft. of conference space, four meeting rooms and elegant 4,300 sq. ft. ballroom, ideal for weddings. Do business from our complimentary 24-hour Business Center with WiFi, secure remote printing from guest rooms and a photocopying service. Relax in our spacious guest rooms featuring complimentary WiFi, 37-inch flat screen TV, comfortable self adjusting Garden Sleep System®bed, refrigerator, microwave and coffee maker and a generous work area. Accessible rooms and soothing Whirlpool rooms with spa tub built for two are also available. Enjoy a daily cooked-to-order breakfast in our Great American Grill® also offering lunch and dinner. Our 24-hour Pavilion Pantry® stocks a wide range of sundries and ready to cook meals. Keep fit in our complimentary fitness center and unwind in our indoor heated pool and Jacuzzi. Stay active in the comfort of your room with an exercise kit available from the front desk. ... more   less 
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