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“Would have been a 5 star, but we found a lot of hair in the bathroom...” 4 of 5 bubbles
Review of Hilton Garden Inn Watertown/Thousand Islands

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Hilton Garden Inn Watertown/Thousand Islands
Ranked #1 of 14 Hotels in Watertown
Certificate of Excellence
Gatineau, Canada
Level Contributor
57 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Would have been a 5 star, but we found a lot of hair in the bathroom...”
4 of 5 bubbles Reviewed 6 December 2013

We enjoyed our stay at this hotel, the room was great and clean, EXEPT for the shower! We found many hair in there and we were very grossed out! Fortunetely, the staff took our complaint seriously. We will give it another try next time. As a lot of other trip advisor members told before me, ask for a room facing the parking, it is much more quiet. I do not agree with the bad comments about the breakfast, we ordered a omelet to the chef (wich is included with the buffet) and it was awesome. Have a nice stay in Watertown!

  • Stayed December 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Maria M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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742 reviews from our community

Traveller rating
    530
    143
    49
    13
    7
See reviews for
209
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29
175
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (81)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Any
English first
1 review
5 of 5 bubbles Reviewed 4 December 2013

We decided to try Black Friday shopping in Watertown this year and we had a wonderful time. We will be planning this as a yearly ritual. We will also be planning some summer stays too. The hotel and staff were awesome and deserve a big THANK YOU!

  • Stayed November 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Becky P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
5 of 5 bubbles Reviewed 3 December 2013

We stayed in Watertown for an overnight visit to do the Black Friday shopping. After all the hubbub of the crowds it was very nice to have a quiet place to go to where we could relax and be taken care of!

  • Stayed November 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ottawa
Level Contributor
59 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 3 December 2013

The room was clean and comfortable. The staff at the front desk were very friendly and professional. The breakfast was a disaster however. They set-up a "hot" buffet (which I've never experienced at a HGI before), but none of the pans appeared to be heated whatsoever. The food was cold and gross. I saw one of the kitchen staff members come out to the lobby to get the pan of eggs (which was still about half full) to bring it into the kitchen (I assume to reheat it). The wait staff appeared to be disinterested in their jobs. You had to ask for coffee refills. One server chose to vacuum around the dining area while people ate (while her supervisor watched). I'm a loyal Hilton customer as you can see from my other reviews and this dining experience was not up to the Hilton standard in my opinion.

  • Stayed November 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank HabsFan21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fairport
Level Contributor
72 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 29 November 2013

From the lobby to the room, this hotel was superb! The staff was repsectful and considerate. I oredered room service and the food was deliverd quickly and tasted great. The location was close to Rt.81 and near the hub of restaurants and things to do.

  • Stayed November 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank maura k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kingston, Canada
2 reviews
5 of 5 bubbles Reviewed 27 November 2013

A great weekend shopping excursion highlighted by our first stay at the HGI. The front desk staff were amazing, the rooms were noise proof, the beds had adjustable firmness settings, the pool and hot tub were great. The Saturday evening prime rib dinner for $19.95 was amazing. The buffet breakfast was also really good, with many items and a staffed omelet making station. Clean, quiet, friendly, and reasonable price. We'll be back!

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank D3375ZNjohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
4 of 5 bubbles Reviewed 25 November 2013

This is a lovely hotel to stay in. The bed was wonderful and the pillows fluffy. You are able to adjust either side of the bed for firmness or hardness. No bath, only a shower. My sister (who stayed in the room beside us with her husband) does not have a bath at home so thoroughly enjoys a bath when staying in a hotel. She was disappointed in that area only. Terrific food in the restaurant. Unfortunately, breakfast is not included. Would stay there again.

  • Stayed November 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Watertown/Thousand Islands

Property: Hilton Garden Inn Watertown/Thousand Islands
Address: 1290 Arsenal Street, Suite 8, Watertown, NY 13601-2294
Phone Number:
Region: United States > New York > Watertown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 14 Hotels in Watertown
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Watertown/Thousand Islands 3*
Number of rooms: 136
Official Description (provided by the hotel):
Welcome to the Hilton Garden Inn Watertown / Thousand Islands Hotel, located in the heart of Watertown and minutes from Watertown International Airport (ART). Access attractions from our contemporary hotel like the Antique Boat Museum in Clayton, historic Sackets Harbor and Tibbett’s Point Lighthouse in Cape Vincent. Expect friendly service from multilingual staff at our warm and inviting hotel in Watertown, ideal for the business and leisure traveler. Hold business conventions at our impressive Watertown hotel with 6,350 sq. ft. of conference space, four meeting rooms and elegant 4,300 sq. ft. ballroom, ideal for weddings. Do business from our complimentary 24-hour Business Center with WiFi, secure remote printing from guest rooms and a photocopying service. Relax in our spacious guest rooms featuring complimentary WiFi, 37-inch flat screen TV, comfortable self adjusting Garden Sleep System®bed, refrigerator, microwave and coffee maker and a generous work area. Accessible rooms and soothing Whirlpool rooms with spa tub built for two are also available. Enjoy a daily cooked-to-order breakfast in our Great American Grill® also offering lunch and dinner. Our 24-hour Pavilion Pantry® stocks a wide range of sundries and ready to cook meals. Keep fit in our complimentary fitness center and unwind in our indoor heated pool and Jacuzzi. Stay active in the comfort of your room with an exercise kit available from the front desk. ... more   less 
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