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“Great Hotel in Watertown”

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Hilton Garden Inn Watertown/Thousand Islands
Ranked #1 of 14 Hotels in Watertown
Certificate of Excellence
Ottawa, Ontario, Canada
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great Hotel in Watertown”
Reviewed 16 April 2014

A friendly hotel, very clean, with lots of amenities. This is a hotel I would recommend. Well appointed fitness room, pool and hot tub. Close to shopping and restaurants, right off the Interstate. A great value and a great experience.

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Scott M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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780 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (83)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Any
English first
Newark, New Jersey
Level Contributor
39 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 15 April 2014

This facility is relatively new and has everything you could want in a "home away from home!" The hotel is busy as far as guests are concerned, but it does not take away from the personalized attention you receive from the staff. The accommodations are spacious, clean, and comfortable. They have an on site restaurant that is excellent. They offer daily specials and have several giveaways/bonuses associated with the restaurant (honors points, free champagne). The food there is quite good, so you never have to leave the facility if you don't choose to. It truly deserves the AAA Diamond status that it has. This is one of my favorite places to stay when I travel to Watertown, which has become quite frequent. A great bang for the buck! You must try their bed-and-breakfast deal....a great value!

Room Tip: They have Sleep Numbers Beds and the Bed and Breakfast Deal is a plus.
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  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jennifer E T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westport, Connecticut
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 April 2014

Last minute choice to stay there after a quick visit to the area. Checked in late Saturday and front desk staff so friendly and accommodating offering us extra coffee pods to bring up to our room for the in-room Keurig (which is such a nicer amenity than a typical hotel coffee brewer) as we had to be up and out at 4 am (i.e. before the complimentary lobby coffee was set up). GM, whomever was working second shift and overnight on Sat/Sun 4/12 into 4/13, great employees! Room very clean, hotel very quiet, climate controls great. Hit everything we needed.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Rizzutos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wade, North Carolina
Level Contributor
97 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 13 April 2014

I must say, each time I stay here, I find that the staff is always friendly, accommodating, and genuine. Everyone from the receptionists (Brandy, Merissa, Amy, Cat, and Chris), the maintenance crew, the cooks, house cleaning, and the bartenders are all awesome. It is the little things like being addressed by my name versus just a sir, the remembering of the normal breakfasts that I order, to the drinks I get at the bar, is what makes my stay at this hotel very pleasant, comfortable, and nice.

I truly enjoy staying at this hotel and am sure anyone would feel that same way that I do.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RJ_Zee74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liverpool, United States
1 review
Reviewed 13 April 2014

Very nice room, pleasant, peaceful, relaxing, gym room a big plus and pool room a big plus. i liked my stay alot. The quality of the room that I stayed in was really good, i found the bed to be very comforting, it made the vacation a real vacation even though it was for one night, i almost did not want to ever leave the room, but coming back to a wonderful room to rest was phenominal, felt like a dream come true. with i could live there

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Ryan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ottawa, Canada
2 reviews
Reviewed 10 April 2014

Very pleasant hotel, near to shopping which was the purpose of the trip. Easy access from highway. Great gym, excellent bar and very good restaurant. Staff extremely courteous and helpful. The room was very good and the soundproofing was impressive. A great night's sleep.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Alan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haverhill, MA
Level Contributor
63 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 29 March 2014

Stayed here on a business trip, was working over near Jefferson Community College. Lots of new development going on in the area. It is close to the highway, and within walking distance of several restaurants. Hotel is pretty new, nice spacious rooms, and excellent staff. It also has a bar and restaurant on site, so you can relax there and not drive. Very good breakfast bar/counter.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mscott006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Watertown/Thousand Islands

Property: Hilton Garden Inn Watertown/Thousand Islands
Address: 1290 Arsenal Street, Suite 8, Watertown, NY 13601-2294
Phone Number:
Region: United States > New York > Watertown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 14 Hotels in Watertown
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Watertown/Thousand Islands 3*
Number of rooms: 136
Official Description (provided by the hotel):
Welcome to the Hilton Garden Inn Watertown / Thousand Islands Hotel, located in the heart of Watertown and minutes from Watertown International Airport (ART). Access attractions from our contemporary hotel like the Antique Boat Museum in Clayton, historic Sackets Harbor and Tibbett’s Point Lighthouse in Cape Vincent. Expect friendly service from multilingual staff at our warm and inviting hotel in Watertown, ideal for the business and leisure traveler. Hold business conventions at our impressive Watertown hotel with 6,350 sq. ft. of conference space, four meeting rooms and elegant 4,300 sq. ft. ballroom, ideal for weddings. Do business from our complimentary 24-hour Business Center with WiFi, secure remote printing from guest rooms and a photocopying service. Relax in our spacious guest rooms featuring complimentary WiFi, 37-inch flat screen TV, comfortable self adjusting Garden Sleep System®bed, refrigerator, microwave and coffee maker and a generous work area. Accessible rooms and soothing Whirlpool rooms with spa tub built for two are also available. Enjoy a daily cooked-to-order breakfast in our Great American Grill® also offering lunch and dinner. Our 24-hour Pavilion Pantry® stocks a wide range of sundries and ready to cook meals. Keep fit in our complimentary fitness center and unwind in our indoor heated pool and Jacuzzi. Stay active in the comfort of your room with an exercise kit available from the front desk. ... more   less 
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