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Holiday Inn Express Hotel & Suites Watertown-Thousand Islands
Ranked #3 of 14 Hotels in Watertown
Certificate of Excellence
Reviewed 30 November 2013

Came from Tennessee to visit my son at Fort Drum for Thanksgiving. I cannot say enough good things about this hotel. Friendly staff. Great location. Clean. Comfortable room. The bed was actually very comfortable. The breakfast was great and way above most free breakfasts given at hotels. The soup each evening was just and added plus. They were also very dilligent to make sure the sidewalks stayed shoveled and cleared of snow. I will definately be staying here again.

  • Stayed: November 2013, travelled with family
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Thank Carrie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (416)
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176 - 182 of 416 reviews

Reviewed 25 November 2013

We have stayed at this hotel many times and have never been disappointed. Every employee is pleasant and courteous; the rooms are clean and well appointed, and the breakfast is terrific. We stayed here this past weekend when the busy shopping season was in full swing but you would not have known it at the hotel. It's the place to stay in Watertown.

Room Tip: They are all good!
  • Stayed: November 2013, travelled with family
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Thank ReddOak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 November 2013 via mobile

My best friend and 9 year old daughter recently stayed at the Holiday Inn Express in Watertown for a girls shopping weekend.
The proximity to all of the shopping was fantastic. The room was clean and comfortable. I would have preferred to have 2 queen beds as opposed to double beds but it wasn't a deal breaker. The hotel offers a complimentary breakfast which we found to be tasty and plentiful. I was particularly impressed with the staff. They were very efficient and so friendly. My daughter enjoyed the pool and on Saturday evening they played a movie for kids in the common room. It was a nice touch. We would certainly return again and look forward to our next visit.

  • Stayed: November 2013
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Thank aharley4me
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 November 2013

We had a two nights stay in this hotel. Everything was perfect. The room was very clean and so was the entire hotel. The hallway was smelling very good. The hot breakfast included eggs, sausage, bacon, pancakes, bagels, toasts, juice, cereals, coffee, yogurt, fruits, waffles, etc. Every night at dinner time, there was soup available at the same place they served breakfast in the morning. Newspaper at the room door each morning. It is a quiet place. Staff is very friendly and helpful. There was a fitness room and a swimming pool but we didn't use it. This hotel is very close for shopping and restaurants even by foot. Just beside this hotel is a Hilton Garden Inn which has a very good restaurant and not too pricy. We were surprised by the quality of the food and the relaxing atmosphere. We would gladly go back to this hotel. Nearby, (by foot) there is at least 3-4 different kind of restaurant.

  • Stayed: November 2013, travelled as a couple
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Thank Nicole B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this reviewResponded 13 December 2013

Thank you for taking the time to review our property! I was glad to hear you enjoyed our breakfast buffet in the morning. The attendants work very hard to keep the breakfast items fresh and hot all morning! We also enjoy being able to provide complimentary soup Sunday through Thursday during the winter months. Just an FYI, we switch over to free ice cream during the summer months.
Make sure to bring your swimming gear on your next visit so that you get a chance to take advantage of the pool!

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Reviewed 17 November 2013

I stayed at this property for two weeks on business, and enjoyed it very much. I had a very comfortable room, and the staff always went the extra mile to ensure everything was as it should be. They put out soup and cookies every night, and were very helpful with recommendations on restaurants, etc. which can be challenging during a longer stay.

I had an issue with the tub drain initially, the staff ensured it was immediately fixed. The walls are a bit thin as I learned when a boisterous wedding party came through the first weekend, and an upset baby a few nights later. Lucky for me a pair of ear plugs were waiting for me in the bathroom, and I slept through it all in the comfortable bed.

The location is great, right off the interstate, and central to everything in the area. If business takes me back to Watertown, I will insist on staying at the Holiday Inn Express.

Room Tip: It is next to the freeway, so a room on the East side may be preferable.
  • Stayed: October 2013, travelled on business
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Thank scott_b_mo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 November 2013 via mobile

Everything was perfect, staff was fantastic. Rooms were spotless and the pool was a great treat after a long day of driving. The breakfast was extremely good. The outdoor patio was great place to relax after a long day of traveling.

Stayed: August 2013, travelled as a couple
1  Thank tiffbobbie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 November 2013

Stayed here twice in October 2013, staff went above and beyond in courtesy and being respectful. Room was clean and comfortable. The included breakfast had the standard items, easy location to access and many restaurants near by within walking distance.

Stayed: October 2013, travelled as a couple
Thank Accountnut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this reviewResponded 13 November 2013

Thanks so much for the wonderful compliment about our staff and services! We always appreciate it when guests take the time to review their stay. I hope we can serve your needs during future visits!

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Additional Information about Holiday Inn Express Hotel & Suites Watertown-Thousand Islands

Address: 1290 Arsenal Street, Suite 1, Watertown, NY 13601-2294
Phone Number:
Region: United States > New York > Watertown
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Watertown
#4 Family Hotel in Watertown
#4 Business Hotel in Watertown
Price Range: £84 - £132 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Watertown-Thousand Islands 2.5*
Number of rooms: 115
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites - Watertown, New York is where great experiences begin at the gateway to the 1000 Islands. We are in the heart of the Watertown, NY shopping district and located near exit 45 just off of I-81. The area's finest attractions, including Boldt Castle, Sackets Harbor and the St. Lawrence River, many local businesses & Fort Drum are just minutes away. Our plaza includes Ruby Tuesdays, Starbucks, Buffalo Wild Wings, Ponderosa, Chipotle, Five Guys, Moe's, Cold Stone Creamery, Planet Fitness, Dollar General and a liquor store. Stay Smart with free wireless & wired high speed internet access, free local phone calls, High Def TV & a guest business center. Begin your day with our complimentary Express Start Breakfast that includes hot items daily including pancakes and as always our signature cinnamon rolls. If you're on the run, pre-order a breakfast-to-go bag. Our Smart Roast 100% Arabica coffee is available 24 hours in our Great Room. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Watertown-Thousand Islands
Holiday Inn Express Hotel & Suites Watertown-1000 Islands
Holiday Inn Express Watertown
Holiday Inn Watertown
Watertown Holiday Inn

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