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“4th time we stop here with our little dog - 1st time disappointed”

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Comfort Inn & Suites
Ranked #5 of 14 Hotels in Watertown
Certificate of Excellence
Ottawa, Canada
Level 5 Contributor
64 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“4th time we stop here with our little dog - 1st time disappointed”
Reviewed 25 January 2014

We've always stayed at this hotel on our way back home (North from Florida), and usually were not disappointed. Unfortunately this time we felt that the room was not as clean as in the past - I had to wipe the bathroom counter top down a bit however, the toilet and bathtub were clean.

We ended up with a rather small room (nearest to the elevators) and even if we were only 2 people, it was crowded. Hint - make sure the room is not adjacent to the elevators.

Front desk clerk was "in training", as per her name tag, yet there was no one around to supervise which was rather odd. Although she was friendly, you could tell that she wasn't 100% sure as to what she was doing. We are always patient with people in training, however, it was late at night, we had driven in a snow storm to get here, and we weren't exactly very tolerant to mistakes.

That being said, once we reached our room on the 2nd floor, low and behold, our key cards did not work. Back down the elevator my husband went, just to be told by the clerk, "you must have placed your cards near your cell phone" - when this was not the case since I had been holding the cards prior to getting to the room. We were not impressed.

As a result, unfortunately, we noticed another nice hotel nearby which we may just try next time around before returning here.

On a positive note - breakfast is very good as always. However, hotel staff where sitting in the eating areas gossiping in front of guests - not very professional at all.

Regardless, we hope this is an isolated incident? And still recommend this hotel. If next time we attend here this happens again, we will NO LONGER recommend.

  • Stayed January 2014, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Karoly13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aimee C, General Manager at Comfort Inn & Suites, responded to this review, 30 January 2014
Thank you so much for reviewing your stay with us. Comments from our guests help us to learn where we can improve our service and where we are succeeding in providing stellar hospitality.
I would like to apologize that you did not receive our most outstanding service when you stayed with us last. There is no excuse for providing any of our guests with anything less. I have shared your comments with the Front Desk Management team so that we can ensure all of our staff is properly trained and can easily provide the level of service of guests deserve. I apologize for the breakfast staff, I can assure you that this is not a normal occurrence and actions have been taken to ensure it will not happen again. I have also shared your comments regarding the cleanliness of your room with our Executive Housekeeper. She assures me that this error will not recur.
I sincerely hope that you will return to stay with us again so that we can give you the stay that you are used to. Thank you again for your time and consideration in writing your review.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (62)
Date | Rating
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English first
Ottawa, Ontario
Level 6 Contributor
142 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 19 January 2014

Spent the night here on a shopping trip. Very clean. Check in & out very quick & friendly.
Spacious room. More than adequate breakfast. We're planning another trip to Watertown in the spring & will definately stay here again.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank penguinlady59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aimee C, General Manager at Comfort Inn & Suites, responded to this review, 28 January 2014
Thank you so much for the positive comments. We are so pleased that we could be a point of rest for you on your shopping trip. Please remember to check with our friendly Front Desk staff on your next visit for any store flyers or coupons they may have. And don't forget if you are too tired out from your day of shopping, our complimentary in town shuttle will gladly sweep you off to dinner and bring you back safely afterward. We look forward to seeing you again.
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Perth, Canada
Level 4 Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 12 January 2014 via mobile

This is great hotel, staff are always friendly and work hard to keep the place running smoothly. BECCA is very helpful and kind. The girls working the breakfast room, are great.
Rooms at the back of the hotel are so quiet and the view of mountains, church's is nice - front of hotel faces interstate! All rooms are nice & clean with fridges, microwave, flat screen TV's & clean with new carpets.

Stayed January 2014, travelled as a couple
Helpful?
Thank streetwalker1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aimee C, General Manager at Comfort Inn & Suites, responded to this review, 13 January 2014
Thank you for taking the time to review the Watertown Comfort Inn & Suites. Thank you also for taking the time to mention Becca by name. She certainly is an essential member of our guest service team and we are proud that she along with our breakfast staff were able to make your stay especially great. We are pleased to know that you enjoy the rooms on the east side of the hotel, please make sure to mention your preference when making your reservations so that we can make every effort to make sure your stay is as enjoyable as possible. Thank you again, we can't wait to see you on your next visit.
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Ottawa, Canada
Level 5 Contributor
71 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 16 December 2013

Great place to stay during an overnight stay to do some shopping. The room was comfortable and clean. The breakfast was good and the atmoshpere was also great!!

I would go to this Comfort Inn again for sure.

Next time I will get a suite for room with the kids and they can go to bed earlier.

Room Tip: Check the internet rates first, the front desk rates were higher then the internet!!
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank rob_dufour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aimee C, General Manager at Comfort Inn & Suites, responded to this review, 13 January 2014
Thank you for staying with us and for choosing to review our hotel on TripAdvisor. I would definitely recommend a suite when traveling with a family. Not only for the added convenience of the extra space but also for the privacy of the separate rooms, also the second television can be a huge bonus with children sometimes. I hope your family had the chance to enjoy the indoor heated pool during your stay. It is perfect little bonus especially on a blustery winter day. Thank you again, we hope to see you soon.
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Ontario, Canada
Level 4 Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 25 November 2013

My wife and I stayed at Comfort Inn for a second time this past weekend and it was as great a stay as our first.Friendly and helpful staff,great price,clean, spacious rooms,and great location makes our shopping weekends something to really look forward to.Love this place.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank marx_66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aimee C, General Manager at Comfort Inn & Suites, responded to this review, 13 January 2014
Thank you for taking the time to share the love. We greatly appreciate all of our guests and the comments the leave us as they are all opportunities to grow. Our staff each take great pride in their jobs, whether it be cleaning rooms, checking guests in or out, or even preparing breakfast in the morning. They each know what an important role they play in ensuring your stay is the best it can be and they are proud to do those duties to the best of their abilities. Thank you for taking the time to recognize the effort they put forth. We all look forward to your next stays with us, we hope we can continue to provide you with the excellent stay you deserve.
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Toronto, Canada
Level 4 Contributor
38 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 24 November 2013

We recently had reservations for the Best Western in Watertown. The hotel was out of the way a bit, not near the area of shopping and restaurants. When we arrived at the hotel the desk clerk wasn’t that friendly though gave us a room on the second floor until she found out we were travelling with dogs. She then became very cold and indifferent. She took back the room key and gave us a new room down in the basement. The area was dirty with renovation dust, paint, stucco plus it was quite damp & musty as it is an old building being renovated. It was also where the employees/workers were with all their renovation and cleaning equipment plus the laundry facilities. The door going outside was not working so we had to walk down the hallway, up the stairs and through the lobby to take the dogs outside. When I mentioned this to the front clerk her attitude was oh well not my problem and would not do anything to accommodate us. She said that was where clients with pets were put. I felt like a second class citizen due to my dogs (babies). I immediately called another hotel (Comfort Inn & Suites) who were very accommodating and said come on over we will be happy to give you a room. I cancelled the Best Western and headed right over. The Comfort Inn was very near the shopping areas and even provided shuttle service to go eat or shop. The price was comparable to the Best Western. They have a very nice grassy area for dogs and even provided the poop bags and treats. The room and hotel was very clean, beds quite comfortable and nicely decorated. The staff were very kind and cheerful and more than accommodating. We had a wonderful stay and will make sure we stay there on our next trip to Watertown!

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Agingtravellor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aimee C, General Manager at Comfort Inn & Suites, responded to this review, 13 January 2014
Thank you so much for taking the time to give a review of your time with us. We sincerely appreciate your feedback as it is the only way we can learn and grow. I am so pleased to know that you enjoyed your stay and that you will be returning. We hope you and your furry babies will be staying with us for many years to come. I hope that you took some time to enjoy our delicious hot continental breakfast and indoor heated pool. Thank you again, we look forward to all your future stays with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Inn & Suites

Property: Comfort Inn & Suites
Address: 110 Commerce Park Dr, Routes 81 & 3, Watertown, NY 13601-2245
Phone Number:
Region: United States > New York > Watertown
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Watertown
#5 Business Hotel in Watertown
#5 Family Hotel in Watertown
Price Range (Based on Average Rates): £
Hotel Class:2 star — Comfort Inn & Suites 2*
Number of rooms: 135
Reservation Options:
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Also Known As:
Comfort Hotel Watertown
Comfort Inn And Suites
Days Inn Watertown
Watertown Days Inn

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