We've always stayed at this hotel on our way back home (North from Florida), and usually were not disappointed. Unfortunately this time we felt that the room was not as clean as in the past - I had to wipe the bathroom counter top down a bit however, the toilet and bathtub were clean.
We ended up with a rather small room (nearest to the elevators) and even if we were only 2 people, it was crowded. Hint - make sure the room is not adjacent to the elevators.
Front desk clerk was "in training", as per her name tag, yet there was no one around to supervise which was rather odd. Although she was friendly, you could tell that she wasn't 100% sure as to what she was doing. We are always patient with people in training, however, it was late at night, we had driven in a snow storm to get here, and we weren't exactly very tolerant to mistakes.
That being said, once we reached our room on the 2nd floor, low and behold, our key cards did not work. Back down the elevator my husband went, just to be told by the clerk, "you must have placed your cards near your cell phone" - when this was not the case since I had been holding the cards prior to getting to the room. We were not impressed.
As a result, unfortunately, we noticed another nice hotel nearby which we may just try next time around before returning here.
On a positive note - breakfast is very good as always. However, hotel staff where sitting in the eating areas gossiping in front of guests - not very professional at all.
Regardless, we hope this is an isolated incident? And still recommend this hotel. If next time we attend here this happens again, we will NO LONGER recommend.
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- Also Known As:
- Comfort Hotel Watertown
- Comfort Inn And Suites
- Days Inn Watertown
- Watertown Days Inn