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“Quiet and comfortable”

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Comfort Inn & Suites
Ranked #5 of 14 Hotels in Watertown
Certificate of Excellence
Reviewed 20 February 2014

Loved this place! It was quiet and comfortable and I got a great night's sleep. Staff was friendly and helpful. The only negative was the breakfast. Eggs were like hockey pucks...the kind you get at McDonalds on their breakfast sandwiches on more rubbery. What happened to scrambled eggs? Bacon was precooked so why was it so greasy? Unless you are okay with cereal or waffles, don't plan on a great breakfast. Good enough to grab a piece of toast and coffee to hold you over until lunch but certainly the kind of breakfast I conjure up when I hear 'hot breakfast buffet'. I would definitely stay here again!

  • Stayed: February 2014, travelled on business
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1  Thank djlamlBuffalo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aimee C, General Manager at Comfort Inn & Suites, responded to this reviewResponded 28 February 2014

Thank you for taking the time to leave a comment about your recent stay with us. Feedback from our guests is the best way we can learn where and how we can improve the service and accommodations we offer. Thank you for the comments about the breakfast, this is something that will be addressed and corrected immediately as it is not an acceptable way to serve our valued guests. We look forward to your next stay with us and I thank you in advance for the opportunity to fix this error and provide you with the all around excellence that we are capable of giving our guests.

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231 - 237 of 359 reviews

Reviewed 16 February 2014

My wife rented a suite for one night. We live in the area, and wanted to let the kids enjoy the pool. We couldn't have asked for a better result. The price was fantastic for the room we had. The kids loved the pool. The room was exceptionally clean and quiet. The continental breakfast met our needs. We would definitely stay at the Comfort Inn again. Glad to see you are representing the Watertown area with excellence! Keep up the good work.

  • Stayed: February 2014, travelled with family
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Thank hoopsreferee2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aimee C, General Manager at Comfort Inn & Suites, responded to this reviewResponded 28 February 2014

Hi there neighbor!
Thank you for coming to the Comfort Inn & Suites for a nice winter 'staycation'. We are so pleased to know that we could offer you a much deserved break from this seemingly unending winter we are having. I am so happy that your family enjoyed the added space of our suites. They are most definitely suited for families with the extra television and the door for privacy between the rooms. Please feel free to come enjoy a weekend with us anytime. Snow or no snow, we are here for you should you need a little getaway.
Thank you again for your time in reviewing your stay, it truly is valuable information to us.

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Reviewed 13 February 2014

Stayed here 2 days while at fort drum .breakfast was ok,very quiet and relaxing,which was good as son had just come back from afghanistan.Very much enjoyed smoking room on 6th floor,just sitting in front of the window watching the snow and drinking a few beers

Stayed: January 2014, travelled solo
Thank idapaul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aimee C, General Manager at Comfort Inn & Suites, responded to this reviewResponded 28 February 2014

Thank you for taking the time to review your stay with us. Thank you also for allowing us to be of service to you. We are proud that we are able to support our troops and their families as much as we do and we will continue to look for opportunities to do so.
I am pleased that you were able to enjoy the snow from the warmth of your room. From a viewpoint like that it can truly be a beautiful sight.
Please tell your son a big 'welcome home' and 'thank you' from all of us. We hope to see you again in the future, thank you again.

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Reviewed 4 February 2014

I've stayed at this hotel dozens of times in the past several months and have enjoyed my stay every time! Staff is GREAT, rooms are always super clean, price is great too! Becca, Angela, Amber and Janea do a really fine job keeping guests happy!

Denny's right next door with an enclosed walkway thru the hotel lobby is handy!

Continental style breakfast is always good too! Fruits, cereals, bagels, muffins, juices are plentiful and fresh.

Small fitness room and indoor pool.

Very near the In-And-Out Burger which is on Camrose.

:-)

Room Tip: Non smokers should ask for non smoking, and non pet owners should request a room on a floor with no...
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  • Stayed: January 2014, travelled on business
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Thank Dave Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aimee C, General Manager at Comfort Inn & Suites, responded to this reviewResponded 28 February 2014

Thank you so much for continuing to stay with us. We are all so pleased when our repeat guests come to stay with us. It not only lets us know that we are doing a good job but also allows us the opportunity to strive for something greater. We want each of your stays to be better than the last.

Our entire staff look forward to being able to serve you for a long long while. Thank you for taking the time to review our property.

We really think that rug ties the room together.

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Reviewed 25 January 2014

We've always stayed at this hotel on our way back home (North from Florida), and usually were not disappointed. Unfortunately this time we felt that the room was not as clean as in the past - I had to wipe the bathroom counter top down a bit however, the toilet and bathtub were clean.

We ended up with a rather small room (nearest to the elevators) and even if we were only 2 people, it was crowded. Hint - make sure the room is not adjacent to the elevators.

Front desk clerk was "in training", as per her name tag, yet there was no one around to supervise which was rather odd. Although she was friendly, you could tell that she wasn't 100% sure as to what she was doing. We are always patient with people in training, however, it was late at night, we had driven in a snow storm to get here, and we weren't exactly very tolerant to mistakes.

That being said, once we reached our room on the 2nd floor, low and behold, our key cards did not work. Back down the elevator my husband went, just to be told by the clerk, "you must have placed your cards near your cell phone" - when this was not the case since I had been holding the cards prior to getting to the room. We were not impressed.

As a result, unfortunately, we noticed another nice hotel nearby which we may just try next time around before returning here.

On a positive note - breakfast is very good as always. However, hotel staff where sitting in the eating areas gossiping in front of guests - not very professional at all.

Regardless, we hope this is an isolated incident? And still recommend this hotel. If next time we attend here this happens again, we will NO LONGER recommend.

  • Stayed: January 2014, travelled as a couple
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1  Thank Karoly13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aimee C, General Manager at Comfort Inn & Suites, responded to this reviewResponded 30 January 2014

Thank you so much for reviewing your stay with us. Comments from our guests help us to learn where we can improve our service and where we are succeeding in providing stellar hospitality.
I would like to apologize that you did not receive our most outstanding service when you stayed with us last. There is no excuse for providing any of our guests with anything less. I have shared your comments with the Front Desk Management team so that we can ensure all of our staff is properly trained and can easily provide the level of service of guests deserve. I apologize for the breakfast staff, I can assure you that this is not a normal occurrence and actions have been taken to ensure it will not happen again. I have also shared your comments regarding the cleanliness of your room with our Executive Housekeeper. She assures me that this error will not recur.
I sincerely hope that you will return to stay with us again so that we can give you the stay that you are used to. Thank you again for your time and consideration in writing your review.

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Reviewed 19 January 2014

Spent the night here on a shopping trip. Very clean. Check in & out very quick & friendly.
Spacious room. More than adequate breakfast. We're planning another trip to Watertown in the spring & will definately stay here again.

  • Stayed: January 2014, travelled as a couple
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Thank penguinlady59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aimee C, General Manager at Comfort Inn & Suites, responded to this reviewResponded 28 January 2014

Thank you so much for the positive comments. We are so pleased that we could be a point of rest for you on your shopping trip. Please remember to check with our friendly Front Desk staff on your next visit for any store flyers or coupons they may have. And don't forget if you are too tired out from your day of shopping, our complimentary in town shuttle will gladly sweep you off to dinner and bring you back safely afterward. We look forward to seeing you again.

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Reviewed 12 January 2014

This is great hotel, staff are always friendly and work hard to keep the place running smoothly. BECCA is very helpful and kind. The girls working the breakfast room, are great.
Rooms at the back of the hotel are so quiet and the view of mountains, church's is nice - front of hotel faces interstate! All rooms are nice & clean with fridges, microwave, flat screen TV's & clean with new carpets.

Stayed: January 2014, travelled as a couple
Thank streetwalker1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aimee C, General Manager at Comfort Inn & Suites, responded to this reviewResponded 13 January 2014

Thank you for taking the time to review the Watertown Comfort Inn & Suites. Thank you also for taking the time to mention Becca by name. She certainly is an essential member of our guest service team and we are proud that she along with our breakfast staff were able to make your stay especially great. We are pleased to know that you enjoy the rooms on the east side of the hotel, please make sure to mention your preference when making your reservations so that we can make every effort to make sure your stay is as enjoyable as possible. Thank you again, we can't wait to see you on your next visit.

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Additional Information about Comfort Inn & Suites

Address: 110 Commerce Park Dr, Routes 81 & 3, Watertown, NY 13601-2245
Phone Number:
Region: United States > New York > Watertown
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Watertown
#5 Business Hotel in Watertown
#5 Romantic Hotel in Watertown
Price Range: £60 - £91 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Comfort Inn & Suites 2*
Number of rooms: 135
Reservation Options:
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Also Known As:
Comfort Hotel Watertown
Comfort Inn And Suites
Days Inn Watertown
Watertown Days Inn

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