Dear Guests

I am the Chairman of Wild Africa Limited trading as Manyara Wildlife Safari Camp at Losirwa, Mto wa Mbu, Manayara providing boarding and lodging services to local and foreign visitors to our game parks.

The incident is alleged to have occurred in the early morning of 20th April 2014 whereby one of the members of a groups of 12 local residents who stayed in the camp claimed to have been robbed resulting in him having lost Tshs.800,000= (Equiv of USD.500-)

No one was or appeared to have been injured and the rest of the family members appeared to be concerned.

Upon the claimant raising the alarm, all our guards and our management team including senior security officer gathered at the crime scene within minutes to comfort the claimant and his mother. They were then joined by few of his family members who were staying in the adjacent chalets.
Our Hotel Operations Manager was asked to come with the police who did so within 30 minutes to be joined by senior most officer from the District Headquarters who happened to be in the village to celebrate Easter Holidays.

The team was later joined by Regional Crime Officer who embarked upon an intense investigation after taking a statement from the claimant who was then moved to another chalet with a guard posted outside.

The investigation team attached extra ordinary importance to the alleged incidence given the sensitive nature of the tourist industry and the ripples it could cause within the tourism sector as a whole.

The Senior Officer stayed at the scene until 4:30am and advised against giving any statements to anyone until their investigation was completed and the final report issued. This was the first time ever for our camp to have encountered such a situation.

The guest and all his entourage left for Ngorongoro National Park at approximately 5:00am to return to the Camp at around 2:30pm for lunch.

It was then that the Claimant requested for the monetary loss to be reimbursed as he did not have any money on him to stay at the hotel in Arusha on their way back to Dar es Salaam.

The Management gave him Tshs.800,000= he claimed to have lost as a gesture of sympathy and assistance.

For us, this situation was and still is a matter of serious concern and, and it posed a serious potential threat to all lodges and camps within the vicinity of game conservation areas with armed culprits still at large.

We have since duly notified Tanzania National Parks (TANAPA) of the incident for them to exercise extreme vigilance so as to avoid any such incidence and also to expedite the outcome of the police investigation.

We have a good name in the market and have so far operated without any significant incident to deter our guests visiting us.

Our services and customers care have also been duly recognized by the relevant authorities through selection among the only 3 hotels which were granted a certificate of Responsible Tourism in the region.
All we can do and what we have done is to learn from such an experience to enhance our vigilance and adopt further and extreme precautions to avoid such situations in future. We have since adopted the following:


1. Added 3 more security guards to include one armed guard to arrive at a total of 9nos. trained security guards for the night and 6nos. for the day time.
2. Introduced an hourly punching machine to ensure hourly vigilance.
3. Provided walkie talkies for instant communication
4. Provided 2 watch dogs with handlers
5. Added one more generator set to ensure a 24 hours power supply
6. Installation of lighting around each chalet and the tented camps.
7. Appointed a head of security to oversee the guards’ performance during the night
8. Made arrangements with the Police Department to recruit trained police officers for temporary assignments to replace absentee guards, if any.
.
The case relating to the incidents is being handled by Mr. Mapuri, the OCS and Mr. Morris Okinda, the OCD at Monduli Tel. 0754 530 418/0782 530 418 who can be contacted for further clarification if required.


R. Merani (Chairman)

Dear Guests

I am the Chairman of Wild Africa Limited trading as Manyara Wildlife Safari Camp at Losirwa, Mto wa Mbu, Manayara providing boarding and lodging services to local and foreign visitors to our game parks.

The incident is alleged to have occurred in the early morning of 20th April 2014 whereby one of the members of a groups of 12 local residents who stayed in the camp claimed to have been robbed resulting in him having lost Tshs.800,000= (Equiv of USD.500-)

No one was or appeared to have been injured and the rest of the family members appeared to be concerned.

Upon the claimant raising the alarm, all our guards and our management team including senior security officer gathered at the crime scene within minutes to comfort the claimant and his mother. They were then joined by few of his family members who were staying in the adjacent chalets.
Our Hotel Operations Manager was asked to come with the police who did so within 30 minutes to be joined by senior most officer from the District Headquarters who happened to be in the village to celebrate Easter Holidays.

The team was later joined by Regional Crime Officer who embarked upon an intense investigation after taking a statement from the claimant who was then moved to another chalet with a guard posted outside.

The investigation team attached extra ordinary importance to the alleged incidence given the sensitive nature of the tourist industry and the ripples it could cause within the tourism sector as a whole.

The Senior Officer stayed at the scene until 4:30am and advised against giving any statements to anyone until their investigation was completed and the final report issued. This was the first time ever for our camp to have encountered such a situation.

The guest and all his entourage left for Ngorongoro National Park at approximately 5:00am to return to the Camp at around 2:30pm for lunch.

It was then that the Claimant requested for the monetary loss to be reimbursed as he did not have any money on him to stay at the hotel in Arusha on their way back to Dar es Salaam.

The Management gave him Tshs.800,000= he claimed to have lost as a gesture of sympathy and assistance.

For us, this situation was and still is a matter of serious concern and, and it posed a serious potential threat to all lodges and camps within the vicinity of game conservation areas with armed culprits still at large.

We have since duly notified Tanzania National Parks (TANAPA) of the incident for them to exercise extreme vigilance so as to avoid any such incidence and also to expedite the outcome of the police investigation.

We have a good name in the market and have so far operated without any significant incident to deter our guests visiting us.

Our services and customers care have also been duly recognized by the relevant authorities through selection among the only 3 hotels which were granted a certificate of Responsible Tourism in the region.
All we can do and what we have done is to learn from such an experience to enhance our vigilance and adopt further and extreme precautions to avoid such situations in future. We have since adopted the following:


1. Added 3 more security guards to include one armed guard to arrive at a total of 9nos. trained security guards for the night and 6nos. for the day time.
2. Introduced an hourly punching machine to ensure hourly vigilance.
3. Provided walkie talkies for instant communication
4. Provided 2 watch dogs with handlers
5. Added one more generator set to ensure a 24 hours power supply
6. Installation of lighting around each chalet and the tented camps.
7. Appointed a head of security to oversee the guards’ performance during the night
8. Made arrangements with the Police Department to recruit trained police officers for temporary assignments to replace absentee guards, if any.
.
The case relating to the incidents is being handled by Mr. Mapuri, the OCS and Mr. Morris Okinda, the OCD at Monduli Tel. 0754 530 418/0782 530 418 who can be contacted for further clarification if required.


R. Merani (Chairman)