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“Beware credit card fraud”

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Jafferji House & Spa
Ranked #12 of 34 Hotels in Stone Town
Certificate of Excellence
Oslo, Norway
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Beware credit card fraud”
Reviewed 29 November 2013

We stayed here in july 2013. A pleasant stay was marred by the fact that our credit card was charged 2 times for the same bill. On the day we left we payed our bill by credit card, we were told there was a problem with the transaction and we had to do it again. By the time we came home our card had been charged for the right amount. A month later the same amount was charged to our card again. We contacted Jafferji house and they agreed that this was a mistake that they would fix. In the course of the following weeks there were only excuses. We reported it to our bank as credit card fraud and they took the matter up with Visa.
Visa after two months returned the money to our account.

If you stay here and pay for anything by credit card be aware. IF YOU PUT IN YOUR CODE AND ARE TOLD THERE IS A PROBLEM WITH THE TRANSACTION AND THAT YOU MUST PUT IN YOUR CODE AGAIN. REFUSE!

The e-mails we had from Jafferji house have always been polite. However a more serious establishment would have returned our Money to us and took up any issues with their own bank. If you do decide to stay here, then keep an eye on your bank statements when you come home!

  • Stayed July 2013, travelled with family
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Helpful?
6 Thank ciaran k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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353 reviews from our community

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Rating summary
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (96)
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UK
Level 3 Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 24 November 2013

Everything about the Jafferji House is about customer satisfaction. The manager Donna and the whole staff are the most amenable people and you'll want to come back again. The decor is truly Zanzibari and the food is exquisite.
We travelled from London to celebrate our wedding in Zanzibar, and we had the best day of our lives, followed by our dream honeymoon in the Jafferji suite.
Our vegan diet was catered for, during our wedding reception and throughout our stay.
Breakfast was served in our room every morning, and the selection of food is incredible. The staff is amazing, from security to reception, from restaurant to housekeeping, everyone always had a smile for us.
I cannot recommend this hotel enough, and their restaurant Mistress of Spices. You must stop by when you are visiting Stone Town.

Room Tip: Choose the Jafferji Suite for a romantic getaway... you won't want to leave the room!!
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  • Stayed November 2013, travelled as a couple
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Helpful?
Thank CR009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
Reviewed 19 November 2013

I recently organised a wedding for a client at the Jafferji Hotel in Tanzania, being in the UK this was my first experience working in this country and as you can imagine it's a real nail biting situation turning up and hoping that everything that has been discussed would be carried out the way you hoped.

I must say it was way beyond expectations, the hotel are so flexible nothing was a problem, we had a vegan family and the efforts made to ensure there diet was considered was so wonderful the service was beyond great.

The wedding itself was organised on the dhow during sun set with Massai dancing welcoming the bride a violinist and a drummer on the dhow itself serenading us while sailing on the dhow and docking on the sandbank in the middle of the ocean where we had cocktail and canopies they even carved a large heart shape in the sand and added flowers it was breathtaking.

Not only that we had Drumming and dancers dancing on the sand bank while the sun went down and then sailed back looking at the moon rising and the stars in the sky it was absolutely a once in a lifetime opportunity and I totally want to work with that team again.

Food was great, great hospitality, unbelievable hotel decor really authentic and wonderful

Room Tip: all rooms are of a great standard the anadin room and the spice rooms are great, they are all air co...
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  • Stayed November 2013, travelled with friends
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Helpful?
Thank Shernette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
donphida, Manager at Jafferji House & Spa, responded to this review, 23 November 2013
Dear Shernette,

Thank you so much for taking the time to share your memories of Claudia & Bryan’s Wedding.
I am delighted to read your comments about the service and that we managed to fulfill your expectations, like I said to you, your personal touches added the glow to the wedding celebration and I couldn’t have done it without you, so once again THANK YOU for helping me create such a memorable experience for Claudia, Bryan and of course all of you..
I have shared all your wonderful comments with my team
Hope to see you back again very soon.. Asante sana na karibu tena..
Warm regards, Donna
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Sheffield, United Kingdom
2 reviews
Reviewed 17 November 2013

After arriving well past midnight thanks to a delayed Precision Air flight we arrived in Stone Town hot, flustered and tired. When the door opened into Jafferji House we were greeted by the cool, scented air, some ice cold juice ready and an attentive, calm and welcoming receptionist. On arrival we found our room (Princess Salme) had been upgraded and was absolutely excellent. Fantastically decorated, clean, comfortable and cool! My only real complaint is that we didn't spend more time here. Staff were always helpful and attentive and breakfasts were always good. We never had the opportunity to eat dinner here but the restaurant comes highly recommended by all accounts.

Was good value, had real character in an old Zanzibari house with beautiful courtyards, wooden construction and internal balcony plus a rooftop area with a good view. Would advise everyone visiting Zanzibar to spend at least a couple of nights here.

  • Stayed July 2013, travelled as a couple
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Helpful?
Thank Andrew N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
donphida, Manager at Jafferji House & Spa, responded to this review, 23 November 2013
Dear Andrew,

It is an absolute delight to read such a review. I will be sure to share your comments with all our staff. We hope to have the pleasure to welcome you back again to Jafferji House & Spa

Warm regards, Donna
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Antwerp, Belgium
Level 1 Contributor
2 reviews
Reviewed 12 November 2013

One week back from Safari and Zanzibar. To end our trip we choose to stay for one night in Stone Town in Jafferji House. Very good decision. We had the Sultan suite, amazing, we felt like the Sultan for one night. We would recommend this hotel, its situated in the middle of old Stone Town, nearby every curiosities. The staff is excellent, very friendly and helpful. Come and see for yourself ....

  • Stayed November 2013, travelled as a couple
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Helpful?
Thank Kuan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
donphida, Manager at Jafferji House & Spa, responded to this review, 23 November 2013
Dear Kuan,

Thank you for your positive review. We are pleased that you enjoyed your stay with us and liked the Jafferji Sultan Suite. I will definitely share your review with our staff and we hope to welcome you back again in the near future..

Asante Sana
Warm regards, Donna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, England, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 12 November 2013

My husband and I stayed at the Jafferji House on the first night of our honeymoon and it couldn't have been a better start to our break. The staff are so friendly and eager to make sure your stay is perfect and it's obvious that they take great pride in the hotel as well. The rooms are all different and ours was wonderful (and huge!). Very clean and an amazing veranda area which looked out over the city. The complimentary massages were fantastic and this was followed by a delicious private dinner up on the roof tops. I would absolutely recommend Jafferji House to anyone staying in Stone Town, you will not be disappointed!

  • Stayed October 2013, travelled as a couple
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Helpful?
Thank Dani C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
donphida, Manager at Jafferji House & Spa, responded to this review, 23 November 2013
Jambo Dani,

I am delighted to hear that you enjoyed your stay with us and thank you for choosing Jafferji House & Spa to spend the first night of your honeymoon.. It really was a pleasure to host you both for such a special moment of your lives.
Once again, thank you for your positive comments! Wishing you both a lifetime of happiness..

Warm Regards, Donna Da Silva
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1 review
Reviewed 31 October 2013

i like this boutique hotel just as i like zanzibar. 100% zanzibar style and all those decorations there are so lovely and traditional, feel like bring me back to the past of this island even i was never there. besides, it's a quiet place to stay and they take care of their guest very well as if you are at home. if you plan to spend some time to stroll around the stone town,then it's a good choice to stay here cos it's close to most funny places of stone town. by the way,their breakfast was so substantial, you can try to tell they serve it in your room. wake up late..... just get lazy

  • Stayed October 2013, travelled with friends
    • Value
    • Sleep Quality
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Helpful?
Thank Song L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
donphida, Manager at Jafferji House & Spa, responded to this review, 23 November 2013
Thank you for your review. We believe that personalized service will always make you feel at home. We look forward to another opportunity to host you at Jafferji House & Spa and once again, thank you for your positive comments!

Warm Regards, Donna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Jafferji House & Spa

Property: Jafferji House & Spa
Address: 170 Gizenga Street | Gizenga Street, Stone Town, Zanzibar City, Tanzania
Phone Number:
Region: Tanzania > Zanzibar Archipelago > Zanzibar Island > Zanzibar City > Stone Town
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Spa Suites Airport Transportation
Hotel Style:
#1 Business Hotel in Stone Town
#3 Spa Hotel in Stone Town
#4 Romantic Hotel in Stone Town
#8 Luxury Hotel in Stone Town
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Jafferji House & Spa 4*
Number of rooms: 10
Official Description (provided by the hotel):
Jafferji House & Spa is located in the heart of Zanzibar's historic Stone Town, behind the Old Fort, which is just a stroll from the House of Wonders. It is conveniently located to Zanzibar's most vibrant shops and restaurants on the sea front. Close to the Forodhani gardens. Transfer time to and from the airport is about 20 minutes and 10 minutes from the Ferry port ... more   less 
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Also Known As:
Jafferji House & Spa Zanzibar Island/Stone Town

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