We stayed here in july 2013. A pleasant stay was marred by the fact that our credit card was charged 2 times for the same bill. On the day we left we payed our bill by credit card, we were told there was a problem with the transaction and we had to do it again. By the time we came home our card had been charged for the right amount. A month later the same amount was charged to our card again. We contacted Jafferji house and they agreed that this was a mistake that they would fix. In the course of the following weeks there were only excuses. We reported it to our bank as credit card fraud and they took the matter up with Visa.
Visa after two months returned the money to our account.
If you stay here and pay for anything by credit card be aware. IF YOU PUT IN YOUR CODE AND ARE TOLD THERE IS A PROBLEM WITH THE TRANSACTION AND THAT YOU MUST PUT IN YOUR CODE AGAIN. REFUSE!
The e-mails we had from Jafferji house have always been polite. However a more serious establishment would have returned our Money to us and took up any issues with their own bank. If you do decide to stay here, then keep an eye on your bank statements when you come home!
- Official Description (provided by the hotel):
- Jafferji House & Spa is located in the heart of Zanzibar's historic Stone Town, behind the Old Fort, which is just a stroll from the House of Wonders. It is conveniently located to Zanzibar's most vibrant shops and restaurants on the sea front. Close to the Forodhani gardens. Transfer time to and from the airport is about 20 minutes and 10 minutes from the Ferry port ... more less
- Reservation Options:
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- Also Known As:
- Jafferji House & Spa Zanzibar Island/Stone Town