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Maru Maru Hotel
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Reviews (604)
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All reviewsrooftop restaurantbill clintonindian foodcomfortable hotelwatching the sunsetmodern amenitiesair conditioningthird floorperfect locationhotel is locatedpleasant staystone town zanzibarforodhani parkrooms are smallhotel staffwi finarrow streets
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Reviewed 28 September 2013

I have lived and eaten in many places in Africa. I have also become very lenient about service as , I fully understand the logistics of remote locations, poor comprehension of English and unreliable staff. That said and without emotive language the facts speak for themselves, this meal was a complete disaster. We booked a table for a birthday party. We personally went to the venue earlier in the day to confirm booking. They kindly showed us our proposed table for the evening we were assured they were expecting us at 7 that evening. We arrived at 18h50 The table had been given away. We were hastily shoved in a dark corner. No napkins ,cutlery , side plates or placemats were provided. Menus were provided a order place on the understanding that they would be able to provide food within 2 hours as we had to leave before 9. The order had to be changed 3 times as food selections were unavailable. The food did not arrive for 2 and half hours.
It was stone cold. We had to go and find our own cutlery and napery We were now under pressure to make our transport commitment one of our parties food never turned up. There was no manager on duty. 2 and a half hours wait for a one course meal is really unacceptable even if you do say hakuna mata ,pole pole ,african time etc there is no way to excuse this.

  • Stayed: September 2013, travelled with friends
    • Value
    • Sleep Quality
    • Service
1  Thank Clare B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maru Maru H, Manager at Maru Maru Hotel, responded to this reviewResponded 19 January 2018

Dear Sir/Mam ,

Greetings from Hotel Maru Maru!

Thank you for staying with us at Hotel Maru Maru. Your feedback is valuable to us and we ensure that we offer best of our services and hospitality to all our guests.

We apologize for the inconvenience caused during your stay. The same has been discussed with the management and appropriate service recovery will be offered during your next visit.

At Hotel Maru Maru we ensure our guests leave the hotel with memories and stories to rejoice with. We hope to see you back soon.

For any assistance please feel free to contact the undersigned.

Yours Thankfully
Ashwin Krishnamoorthi
Sales and Marketing Manager
marketing@marumaruzanzibar.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2013

Positives:
- Location.

Negatives:
- No wi-fi on the roons;
- Service in the restaurant are very very slow;
- Room is small;
- Food is at most ok.

Also, not hotel fault but someone have to tell the people of zanzibar that the way they "attack" the customers is very very anoying.

  • Stayed: September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank aleksvp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maru Maru H, Manager at Maru Maru Hotel, responded to this reviewResponded 19 January 2018

Dear Sir/Mam ,

Greetings from Hotel Maru Maru!

Thank you for staying with us at Hotel Maru Maru. Your feedback is valuable to us and we ensure that we offer best of our services and hospitality to all our guests.

We apologize for the inconvenience caused during your stay. The same has been discussed with the management and appropriate service recovery will be offered during your next visit.

At Hotel Maru Maru we ensure our guests leave the hotel with memories and stories to rejoice with. We hope to see you back soon.

For any assistance please feel free to contact the undersigned.

Yours Thankfully
Ashwin Krishnamoorthi
Sales and Marketing Manager
marketing@marumaruzanzibar.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2013

Only about 10-15 min taxi ride away from the airport (which cost us $10) we enjoyed our two night stay at Maru Maru before heading to Paje Beach. Upon arrival we had a much needed welcome drink and cold towel!

The location of the hotel is central to restaurants, shops and the seafront although we didn’t really go out much other than for a couple of short strolls in the day time and to book an organised tour to Prison Island and to the Sandbank (it was tiring getting hassled a lot when walking down the street).

The hotel was a nice place to retreat to with the hustle and bustle outside. We really enjoyed the terrace and if you don’t plan on going out much then this is the place to be as it’s nice to have a place to chill out (and admire the amazing sunset). We noticed that this was where a lot of the tourists came to anyway!

The room was nice, clean and comfortable. I enjoyed my breakfast as well - had fruit & an omelette each day – not sure about the cost as mine was included in the booking.

Wi-fi is free but you have to ask reception for a ticket with a username and password. There is also a hairdryer available if you need one – just ask.

Enjoy your trip to Stone Town!

  • Stayed: September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank AngTourism
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maru Maru H, Manager at Maru Maru Hotel, responded to this reviewResponded 19 January 2018

Dear Sir/Mam ,

Greetings from Hotel Maru Maru!

Thank you for staying with us at Hotel Maru Maru. Your feedback is valuable to us and we ensure that we offer best of our services and hospitality to all our guests.

At Hotel Maru Maru we ensure our guests leave the hotel with memories and stories to rejoice with. We hope to see you back soon.

For any assistance please feel free to contact the undersigned.

Yours Thankfully
Ashwin Krishnamoorthi
Sales and Marketing Manager
marketing@marumaruzanzibar.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2013

We stayed in August in 2013, the hotel is in an excellent location near the seafront and I the centre of the town. We had a standard room which was lovely and big and very clean with good bed and aircon. There s no view out the window but we were out and about all day so didn't need one.

Breakfast was OK, wasn't best in Africa but was ok if not a little disorganised. Would stay again

  • Stayed: August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 2013LM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maru Maru H, Manager at Maru Maru Hotel, responded to this reviewResponded 19 January 2018

Dear Sir/Mam ,

Greetings from Hotel Maru Maru!

Thank you for staying with us at Hotel Maru Maru. Your feedback is valuable to us and we ensure that we offer best of our services and hospitality to all our guests.

At Hotel Maru Maru we ensure our guests leave the hotel with memories and stories to rejoice with. We hope to see you back soon.

For any assistance please feel free to contact the undersigned.

Yours Thankfully
Ashwin Krishnamoorthi
Sales and Marketing Manager
marketing@marumaruzanzibar.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2013

This hotel would get a much higher rating from me if they had a better restaurant and breakfast set up. The room was nice and clean, cable TV, Wi-Fi,, and hair dryer on request. I was there for meetings all week and each day, the hotel was definitely crispy clean. The bed was comfortable but then I was warned about their huge pillows so I took my own. All in all though, nice location and decent hotel. My room window opened on to a wall so that was a drag.

Room Tip: Try to get a room that opens on the courtyard or someplace other than a wall.
  • Stayed: September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Karen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maru Maru H, Manager at Maru Maru Hotel, responded to this reviewResponded 19 January 2018

Dear Sir/Mam ,

Greetings from Hotel Maru Maru!

Thank you for staying with us at Hotel Maru Maru. Your feedback is valuable to us and we ensure that we offer best of our services and hospitality to all our guests.

At Hotel Maru Maru we ensure our guests leave the hotel with memories and stories to rejoice with. We hope to see you back soon.

For any assistance please feel free to contact the undersigned.

Yours Thankfully
Ashwin Krishnamoorthi
Sales and Marketing Manager
marketing@marumaruzanzibar.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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