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“Great Hotel”

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Zanzibar Serena Hotel
Ranked #8 of 33 Hotels in Stone Town
Certificate of Excellence
Reviewed 4 May 2014 via mobile

Excellent hotel! While some parts of Stonetown are less desirable, that is no fault on the part if the hotel. The staff were courteous and very helpful with tips on seeing the sights with as little hassle and expense as possible. Highly recommended.

Stayed: May 2014, travelled with friends
1  Thank Trevor1223
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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275 - 281 of 696 reviews

Reviewed 27 April 2014

Only stayed here 1 night before moving to a beach resort. Loved the warm wash cloth and drink upon arrival - nice touch! Room was beautiful with lovely dark wood furniture and carvings. View of the water was serene and peacefully quiet. Location was ideal for walking tours throughout old Stone Town. Did not have any complaints.

  • Stayed: September 2013, travelled with friends
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2  Thank Monica L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 April 2014 via mobile

We stayed at this hotel after a few days on safari. The rooms were comfortable but small. Most staff were very friendly but a couple were officious. The location is not great and Stonetown was a disappointment. The beach at hotel was used as a toilet by the public. We took a shuttle to the hotel private beach but that was not better. Part of the beach was being used to repair boats and the workers all urinated in the ocean at the beach at lunch time. I think a more secluded part of the island might be better

Stayed: March 2014
Thank rafe99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 April 2014

If youre willing to pay for it, its an amazing experience. The whole complex is completely relaxing and has an amazing view along the beach. The rooms are picture perfect and the historic buildings beautiful. Breakfast buffet also amazing.

Stayed: May 2013, travelled on business
1  Thank jason k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 March 2014

Really liked the buildings, the architecutre, history and the ambiance. Stayed 3 nights, end of a 5-week, 6 country trip to Africa. Food was good to very good and the staff was helpful and accommodating. The travel company had not booked any tours and I was told to make arrangements with the hotel. The travel coordinator in the hotel lobby quoted prices that were high and to places I did not want to see. I asked what other options and he introduced me to a local guide; local guides hang out across the stree from the front of the Inn. Did a walking tour one day, very good guide, cannot remember his name, But he is the brother of a guide that took me by car around the island the following day--This guide goes by the name of Spiderman and was very knowledgable and well known to all of the locals. By all means take a walking tour of Stone Town including the central market. Tip: Negotiate with the guides, they have to make some money, but it did not take too long to reach an agreement fair to both sides. Cannot assess the value for the $ since I have no idea what I paid. There are also other hotels in Stone Town that would be very satisfactory, and also with signficant history. Tip: Make sure you kinow what is included in your you hotel package; when I checked in they said I had not paid for Dinner, but it was included. So.....not sure an oversight on their part or trying to charge me twice. Also pass on the roof top restaurant, expensive and not worth the difference between the dinner package in the dining room on the first floor. Take the thotel shuttle to Mangwapani, price is right (complimentary) and you see some of the coutryside going and coming back.

  • Stayed: December 2013, travelled solo
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1  Thank Dionges1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 March 2014

Spent the last night on Zanzibar at the Serena Inn. The hotel is nice enough, but not quit a give star resort. Nothing wrong about the place but a bit expensive compered to other hotels in Stone Town.
The location is very good, just on the beach on the outskirts of the old town of Stone Town. There is unfortunatley a mismatch between check out time on booking and what the hotel operates with, this ment we had to vacant our room an hour earlier then planned. (I had expected the staff to show more flexibility here at $400 a night)

All inn all a nice hotel, but no fire star......

  • Stayed: February 2014, travelled as a couple
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1  Thank Tutdelafrut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 March 2014

This Oceanside property which is 10 minutes (15,000tz shillings) away from the airport, is in the heart of Stone Town on a beach which gets a lot of local traffic before dusk. It is a very nice hotel, especially by Tanzanian standards and its location on the beach is excellent. We booked the hotel through an agent because the web sites were not showing availability. The price turned out to be very expensive on a half-board basis, over eight hundred dollars for the night. Others who booked in advance did much better.
The hotel itself is an amalgamation between a former company office and the past residence of a Chinese doctor. It is joined in the middle by an Arabic designed elegant reception. The reception is done jointly by a security guard and a porter in an exotic uniform. At our arrival, both men were tall and sizeable inspiring the feeling that not just anyone gets in to this hotel. The nature of the hotel is that it has many entry points and the hotel seems to make a point to have plenty of security staff on hand at all times.
The reception was efficient enough although they were expecting a child instead of a young adult travelling with us and had to put in a bigger bed on arrival. The netting had to be finalized later.
We had a two bedroom suite with an antechamber between them. The suite was equipped with a half bathroom and a fully appointed bathroom off the master suite which featured attractive tiling and a separate shower with plenty of hot water and good water pressure. The toiletries supplied were elegant and high quality and even included bug repellent from ... France!
The bedding was comfortable and elegant. The netting over the second bed was low and a little bit obtrusive but it worked. The suite was equipped with one TV with a handful of channels including news and sports in English. A safe was available in the room. The suite itself was a cross between the ever present Arabic and Indian influence. The balcony gave onto the gardens with a partial view on the ocean.
The porter service was prompt and efficient. Ally, our porter, went out of his way to give us a little explanation on the history of the house when we came back from lunch. We lounged around the pool a little in the in the afternoon and the sound of the waves and the presence of several security guards made the afternoon very peaceful. The pool is very nice but is often closed between 6 and 8pm for chlorination.
We had the buffet supper by the pool, an occasional occurrence at the hotel. The buffet was varied and good with very good roasted calamari. The wine list was competent but not extensive. You pay for everything here, including water at the table, a common occurrence.
It would have been a very pleasant experience sitting by the ocean with the warm sea breeze blowing gently over us but a very good, but very loud orchestra drowned out any conversation. Yes, we are a little older and like our peace and quiet. A younger couple may have enjoyed the good, loud music more than we did.
Laundry was an issue. We checked on the logistics of the laundry and were assured we would get our laundry would be ready in the morning. On the point of leaving, we had still not received our laundry. The helpful fellow at the reception did manage to retrieve it but it was still all humid and a few pieces of men's underwear had not been washed. I am told there is a reticence to wash underwear in Tanzania; this may be part of the issue. The receptionist did say the dryer was having difficulties and offered to take off the price of the underwear. This was a token gesture which simply did not cover the issue or make us happy.
We had lunch in the dining room. The food and service was very good. The servers understood English very well, a rarity in Tanzania. The food itself was fresh and tasty. The Indian food served was very respectable. The café latte was also very good, reflecting the frequency of visit by Italian guests.
There were a few children around and the pool and the beach would have kept them busy. I did not notice the presence of elevators on the property but could be wrong. Otherwise, the staff, service and food were very good and we will be better shoppers if we ever decide to go to the Serena Zanzibar and we will bring plenty of clean clothes.

  • Stayed: February 2014, travelled with family
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Thank 432JamesD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Zanzibar Serena Hotel

Address: Kelele Square, Stone Town, Zanzibar City, Tanzania
Region: Tanzania > Zanzibar Archipelago > Zanzibar Island > Zanzibar City > Stone Town
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Stone Town
#2 On the Beach Hotel in Stone Town
#3 Romantic Hotel in Stone Town
#4 Business Hotel in Stone Town
#5 Luxury Hotel in Stone Town
#5 Family Hotel in Stone Town
Price Range: £220 - £353 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Zanzibar Serena Hotel 5*
Number of rooms: 51
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Also Known As:
Zanzibar Serena Hotel Stone Town
Zanzibar Serena Stone Town
Zanzibar Serena Hotel Zanzibar Island/Stone Town

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