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“horrible room”

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Tembo House Hotel & Apartments
Ranked #9 of 33 Hotels in Stone Town
Certificate of Excellence
Roskilde, Denmark
Level 4 Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“horrible room”
Reviewed 3 March 2014

We were af family traveling. A couple with two children and two couples. Our rooms were prebooket. The family with children and the elder couple got nice rooms, but my husband and me were not so lucky. The view was a wall just a meter away. The room was a shoebox, and I had to crawl against the wall to get into bed. The bathrom was not clean and niether was the floor in the room. The doorhandle to the bathroom was loos, and we were afraid it would fall of. The shower was broken, so we had to take turns holding the showerhead for each other.
There was a henna painting on the wall, witch was coverd in, what looked like mould.
We asked to switch rooms, but it was nok possible. Luckely we were only there for two days, otherwise we would have looked for a different hotel.
The bar, restaurant, and pool area was ok.

Room Tip: Make sure you get a room facing the pool area, they are much nicer.
See more room tips
  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LoneSvane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tembo House H, Guest Relations Manager at Tembo House Hotel & Apartments, responded to this review, 10 May 2014
Dear Guest,

Thank you for taking your precious time in sharing your experience with us, we appreciate for your comments and its really helpful.

We notice that and we rectify the short falls and we promise to upgrade service.

We are looking forward to see you once again.

Regards
Management
reservations@tembohotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (195)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Vancouver, Canada
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 February 2014

We spent one night at the Tembo hotel in February, 2014. The hotel is a beautiful, historic building set in a great, central location. The "premium" room we paid for turnout out to be a small, dark room with barely enough room for two people to move around.... while the others in our group got large rooms with balconies. We went to reception to see if a mistake had been made and were rudely turned away with a simple answer.... "we're full". It's too bad that one rude employee can create such a poor experience.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vera A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tembo House H, Guest Relations Manager at Tembo House Hotel & Apartments, responded to this review, 10 May 2014
Dear Guest,

Thank you for taking your precious time in sharing your experience with us, we appreciate for your comments and its really helpful.

We notice that and we rectify the short falls and we promise to upgrade service.

We are looking forward to see you once again.

Regards
Management
reservations@tembohotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
Level 5 Contributor
73 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 12 February 2014

Enjoyed our stay here, though not Stone Town in general.
The rooms were lovely, and clean and the staff helpful and smiling. The location is wonderful after the bustle of Stone Town. The pool area was very inviting. My only complaint was that all the hot dishes (except the eggs done to order) were stone cold. The little burners under each dish were not alight and I pointed this out the then person on duty. Next morning same thing. It's a small point but needs addressing, for health reasons if nothing else.

Room Tip: Not on the western side in summer. A tad warm!
See more room tips
  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pud01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tembo House H, Public Relations Manager at Tembo House Hotel & Apartments, responded to this review, 17 February 2014
Jambo
Thank you Pud for taking your precious time in sharing your experience with us, we appreciate for your comments and its really helpful.

We notice that and we rectify the short falls in order to upgrade breakfast service.

We are looking forward to hosting you once again.

"Karibu tena na Ahsante sana"

Regards
Management.
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Appiano sulla Strada del Vino, Italy
Level 5 Contributor
85 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 11 February 2014

The Tembo House Hotel is a historic building in the heart of Stone Town. The location is perfect, within walking distance you can reach all sights of this beautiful old town. Even the best restaurants and bars are just around the corner. Moreover, the hotel is right on the beach and you can watch the activity on the beach and the harbor at breakfast and throughout the day. The pool is nice and quiet. The staff was very friendly and the hotel is clean. The rooms are very nice and you feel like you are in a persian fairy tale. Everything's fine. What can we say, we had a great and comfortable stay and would come back. Stone Town has to be seen, there is something incredibly magical and is a colorful mix of different cultures.

Room Tip: Take a seaview room
See more room tips
  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank chris0084
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tembo House H, Manager at Tembo House Hotel & Apartments, responded to this review, 15 February 2014
Jambo Mr. chris

Thank you so much for taking your precious time to share your experience with us on Tripadvisor, which we believe that it will give the clear picture to who ever visit the site and looking forward to stay with us.

We are extremely happy to hear that your stay with us was marvelous and we will maintain our hospitality to all our future customers.

"karibu tena na ahsante sana"

Best regards
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portland, Oregon
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 February 2014

We spent two wonderful nights at Tembo House in February 2014. The location is perfect -- right on the beach, in the heart of Stone Town, a quick walk to Forodhani Gardens. The hotel itself is lovely, with comfortable rooms and a decent breakfast in a beautiful location. Everything is sparkling clean. But the most impressive thing by far was the service -- everyone, from the front desk to the waiters, are friendly, helpful and responsive. Abdulaziz, the manager, deserves special mention -- he could not do enough to make our stay pleasant. We have rarely had service this good anywhere. I hope that hotel ownership realize what a great manager they have tin Abdulaziz. Thanks for a great stay!!

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SMAKBarnett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tembo House H, General Manager at Tembo House Hotel & Apartments, responded to this review, 11 February 2014
Jambo Mr.Barnett
Thank you very much for taking your precious time on writting your review on our property.

We are more than happy to hear that you are satisfied with our service and hotel enviroments.

It really gives us moral to maintain our hospitalitty to our all our customers.

We are looking forward to see you again,

Best regards
G.Manager Mr.Abdulaziz and rest of the team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shanghai, China
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 February 2014

Great location, with many shops and restaurants around, easy to access. Taxi drivers all know this location. There is also one ocean dive center there that you can consult snorkeling and diving, or straightly negotiate with beach boys.
The hotel is old but well cleaned. Terrace view is great.
If anything I don't like, maybe is the showering water not big enough. It just okay not good.
Service great. I need to check out before 6:15 so that I ask whether I can have breakfast early. They said yes and they did make buffet ready for me by 5:30.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank monica w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tembo House H, Manager at Tembo House Hotel & Apartments, responded to this review, 6 February 2014
Jambo
Thank you Monica for taking your precious time in sharing your experience with us, we appreciate for your comments and its really helpful.

We are apologise for shower pressure which was caused due to technical problem with the pressure pump which is already replaced.
Looking forward to see you once again,

"ahsante sana na karibu tena"

Best Regards
Rahim
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockholm, Sweden
2 reviews
Reviewed 28 January 2014

We stayed for two + two nights at the Tembo House Hotel in Stone Town.

An excellent and affordable hotel, within easy walking distance from the ferry terminal.

Perfect location at the beachfront, beautiful rooms, tasteful decor, clean and tidy, AC, fridge, free Wi-Fi and a swimming pool. Breakfast is included and served in a pleasant setting.

If you prefer wine and beer with meals, there are nice restaurants nearby.

A special thank you to the General Manager, the Resident Director and the swedish speaking Front Desk Manager and their friendly and helpful staff who gave amazing service during our stay especially by giving us Room 100 the two last nights, a friendly gesture and a great joy for us.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank One_mzungo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tembo House H, Manager at Tembo House Hotel & Apartments, responded to this review, 30 January 2014
Hello Mr.Strong,

Thank you so much for taking your precious time to share your experience with us on Tripadvisor, which we believe that it will give the clear picture to who ever visit the site and looking forward to stay with us.

We are extremely happy to hear that your stay with us was marvelous and we will maintain our hospitality to all our future customers.

"karibu tena na ahsante sana"
Best regards
Management and staff of Tembo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Tembo House Hotel & Apartments

Property: Tembo House Hotel & Apartments
Address: Forodhani Street, Stone Town, Zanzibar City 3974, Tanzania
Phone Number:
Region: Tanzania > Zanzibar Archipelago > Zanzibar Island > Zanzibar City > Stone Town
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 On the Beach Hotel in Stone Town
#6 Luxury Hotel in Stone Town
#8 Family Hotel in Stone Town
#12 Romantic Hotel in Stone Town
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Tembo House Hotel & Apartments 4*
Number of rooms: 50
Official Description (provided by the hotel):
A Unique experience awaits at the Tembo House&Apartments.Tembo House Hotel&Apartments is situated at the heart of Zanzibar Stone Town by the picturesque seafront.The magnificent main Building has had various functions over the past centuries. Between 1834 and 1884 it served as the American Consulate in Zanzibar then passed on to become the trading offices of Cowasjee Dinshaw & Partners. Their headquarters was in Aden(what now is know as the Port of Suez), and with trading posts notably in most of the British Protectorate areas, it became the largest trading Company in the India Ocean. To this day , the name of Cowasjee Dinwash & Partners is still visible at the main entrance of Tembo House Hotel.Tembo House Hotel has seen a few celebrities pass through is doors during the consulate era, the Conwasjee Dinwash era and as a Hotel. Mahatma Ghandi, stayed here a few weeks with the Dinwash family on his journey back to India from South Africa 1930. As a rising new star in the British, and the world music scene, Freddie Mercury and his family used to retreat to what is now ”Marashi” apartment whenever they came back to Zanzibar on holidays.Next to Tembo House Hotel is also what used to be the British Consulate, where in 1874, Dr. Livingstone’s body was brought before embarking on its long journey back to England.A stone throw away is the Beit-al-Ajaib of House of wonders. This landmark building, is the largest and by far, the tallest building in Stone Town. Flanking the Beit-al-Ajaib is the Old Fort on one side and the Palace Museum on the other side.In other words, Tembo House Hotel is situated on a prime location, you need not go far to find the shops, the restaurants and the Historical sites that Zanzibar Stone Town has on offer.Zanzibar port is just 5 minutes drive away and the Zanzibar International Airport a further 15 minutes away.Welcome home away from home ... more   less 
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Also Known As:
Tembo Hotel Stone Town
Tembo Stone Town
Tembo House Hotel & Apartments Zanzibar Island/Stone Town

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