We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Owner Called Denise is a RACIST”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
The Africa House Hotel
Ranked #26 of 33 Hotels in Stone Town
Chicago, Illinois
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Owner Called Denise is a RACIST”
Reviewed 18 July 2013

African American couple who were supposed to stay for 3 nights, ended up leaving after just one night....the owner by the name of Denise is a Racist. She treats her staff like dirt , she insults them infront of guests which was really depressing. The meal was really horrible. We paid for breakfast but never got it and she refused to refund our money.
It is such a shame that the beautiful rooms smell like garbage and the roofs of the two bathrooms we were shown before we checked in were all leaking. Salty water to have a shower in. How does the government allow her to have such a business with such low standards of hygiene.
Went to the restaurant floor and it was closed , the kitchen door was open and a foul smell was coming out from there.
The hotel has lost its luster because of the wrong management Very disappointing.

Room Tip: Do not eat any meals from this hotel...you might end up getting dysentery or cholera or even Hepatit...
See more room tips
  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Vivica_Chao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, High Class Hotels Ltd at The Africa House Hotel, responded to this review, 16 February 2017
Dear Guest,

We are sorry for the inconvenience caused to you at Africa House Hotel , We urge you to try our recently revamped services and give us another chance to showcase our hospitality & services.

Your Host,
Team Africa House Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

241 reviews from our community

Traveller rating
    62
    72
    31
    27
    49
See reviews for
37
94
30
13
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Scotland
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 11 July 2013

We stopped in for a cocktail on the balcony at sunset during a day in Stone Town but our evening was spoiled by the over-loud foul language by a group of snotty English girls clearly looking for attention, yah. The staff ignored them but customers all around were clearly becoming agitated by the noise and use of truly awful words, and there were a couple of young teenagers with parents nearby. Would have preferred a bit of staff involvement to quieten them down but the coconut cocktails were delicious, and the view spectacular. Couldn't comment on accommodation but the overall feel of the place was nice.

Worth a visit for a quick drink, not too expensive either.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank Bumblebeeluv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, High Class Hotels Ltd at The Africa House Hotel, responded to this review, 16 February 2017
Dear Guest,

Thank you for your review, We are glade you enjoyed our hospitality & services.

We look forward to hosting you again soon.

Your Host,
Team Africa House Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Italy
Level Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 5 July 2013

I called the Africa House to book a night and when I arrived at the hotel I was told that I would have stayed in the sister property called Zanzibar House. Beside the fact that I was not aware they had a sister property as it is not advertize it on the web site, the fact that nobody told me at the moment of the reservation was absurd and very unprofessional. However, i accepted to see the room and decide what to do. The room was located in a separate building, few minutes walk from the main building with restaurant and bars. The building was under renovation and seems more like a ghost house. The room was spacious but not very clean: the bed sheets had big stains and there was dust more or less everywhere. The in suite bathroom was big but in bad conditions: the wall needed to be painted, rust stains from the metal barrier of the shower curtain, and so on.. The room was hot and the AC was extremely noisy at the point that I spent the night waking up to switch it on and off trying to get some sleep. Only pleasant aspect of the room was the bed, quiet comfortable.
We went for a drink in the main bar around 1.30 and we were told they did not served the food as the chef was late to work. We ordered 2 drinks: they had only one juice that seemed to be mixed with water. The coca cola had no gas and when we asked to change it with something else we find out the choice was very small as they did not have the most of the soft drinks in the menu. Of course to be on the safe side we had dinner somewhere else.
The day after we went for breakfast at 7.30: breakfast is served on a lovely terrace with sea view and it would have been a good last memory for us if we would have not waited 45 minutes for tea, coffee, a very small plate of fruit, 2 omelets with 2 sausages and 2 slices of bread...and we were the only guests having breakfast.
However, the hotel has a great potential: the rooms are very spacious, the restaurant and the bars are located on a terrace with a superb sea view. The problem seems to be the management.

  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Poletti V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, High Class Hotels Ltd at The Africa House Hotel, responded to this review, 16 February 2017
Dear Guest,

We are sorry for the inconvenience caused to you at Africa House Hotel , We urge you to try our recently revamped services and give us another chance to showcase our hospitality & services.

Your Host,
Team Africa House Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Stone Town hotels

Dar es Salaam, Tanzania
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 July 2013

We slept at this place for three days to be honest the only good thing was sunset but every thing else NOT, water was salt and sometimes no water at all we paid too much for the terrible service, it was very bad situation, rude reception unfriendly staff, i can't recommend this place to any one who want to visit in zanzibar town better to sleep on the road.

Room Tip: The third room on the top
See more room tips
  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Joe J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, High Class Hotels Ltd at The Africa House Hotel, responded to this review, 16 February 2017
Dear Guest,

We are sorry for the inconvenience caused to you at Africa House Hotel , We urge you to try our recently revamped services and give us another chance to showcase our hospitality & services.

Your Host,
Team Africa House Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Columbus, Ohio
Level Contributor
92 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 18 June 2013

I haven't been there for a couple of years, but this hotel delivers gorgeous sunsets! We did not stay there, but had sun-downers there each evening because we'd been told it had more stable WiFi compared to where we were staying in Stone town. It's also close to the daily evening food market, across the road. In fact the food market is just below the hotel balcony. The food at the hotel was expensive and not very interesting, so we always opted for the fresh finds at the food market below. The building is great and marginally avoids the colonial aesthetic most places of accommodation seem to prefer in Stone town. It was a nice place to socialize and relax before and after the Sauti Za Busara music festival.

  • Stayed February 2013, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Aria E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, High Class Hotels Ltd at The Africa House Hotel, responded to this review, 16 February 2017
Dear Guest,

We are sorry for the inconvenience caused to you at Africa House Hotel , We urge you to try our recently revamped services and give us another chance to showcase our hospitality & services.

Your Host,
Team Africa House Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boulder, Colorado
Level Contributor
79 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 8 June 2013

If you want to be charged too much for a beer in a crowded setting with crappy service this is the place for you! This place has steadily declined over the years and can't compete with the numerous other options nearby. Save money and hassle and go to another place!

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank MakameKomba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, High Class Hotels Ltd at The Africa House Hotel, responded to this review, 16 February 2017
Dear Guest,

We are sorry for the inconvenience caused to you at Africa House Hotel , We urge you to try our recently revamped services and give us another chance to showcase our hospitality & services.

Your Host,
Team Africa House Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 16 May 2013

Stayed here the weekend of Sauti - the annual Zanzibar music festival. We had booked at Zanzibar Hotel but they pulled a switch on us and put us at their sister hotel.

Pros:

-Great views from the bar
-Good location
-Old colonial architecture

Cons:
-One member of our party had money stolen from her room. Management staff said they were aware of this happening a lot so reimbursed her. Nice move by the management - but surely a better move would be to rectify the problem?
-Despite booking the correct rooms - we were not provided with the correct bed arrangements - i.e. couples given twins instead of doubles.
-First day - only salt water in the showers/taps. Was told by management that this was standard for their hotel. Between our party I think we've probably stayed at a dozen hotels in Stone Town - this is the only one with salt water.
-Second day - no water in the hotel from ~10pm on Saturday until we left on Sunday. Not provided any until we spent an hour arguing with staff. Then provided with a bucket with about two inches - not even enough to flush a toilet. Given some sad sorry excuse about the generator not working - the ocean is literally 20feet away - it's salt water in the plumbing anyway - go fill up a bucket.
-Three rooms out of five did not have AC remotes in them - took managers over an hour on Friday night to find some for us.
-Two of five rooms did not have working ACs.
-Super shabby/run down - I know it's an old building, but that's no excuse for burnt lampshades, curtains hanging half off their rails etc.
-A mess - soda bottles laying around reception from when we checked in until I finally got fed up and chucked them out on Sunday.
-Every time we passed through reception there was a different guest yelling at staff/management about the terrible service they were receiving.
-Some of our party were told we would be given a discount, some of our party was told that since we were TZ residents (and thus paid a lower rate) we would not get one, some of our party was told that we would get a free night's stay in the future (no thanks). Of course, three months later, we've yet to hear anything from the hotel.

Given some long winded excuse by the management about how they were all new - honestly if you can't get your act together, close the hotel and figure out how to make it work before taking a customers money.

In short, Zanzibar is wonderful, Stone Town is great - there are plenty of great hotels on the island - Africa House is not one of them. Stay away.

  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Ntate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, High Class Hotels Ltd at The Africa House Hotel, responded to this review, 16 February 2017
Dear Guest,

We are sorry for the inconvenience caused to you at Africa House Hotel , We urge you to try our recently revamped services and give us another chance to showcase our hospitality & services.

Your Host,
Team Africa House Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Stone Town hotels
0.1 mi away
Zanzibar Hotel
Zanzibar Hotel
#23 of 33 in Stone Town
3.5 of 5 bubbles 97 reviews
0.1 mi away
Tausi Palace Hotel
Tausi Palace Hotel
#20 of 33 in Stone Town
4.0 of 5 bubbles 84 reviews
0.2 mi away
Forodhani Park Hotel
Forodhani Park Hotel
#19 of 33 in Stone Town
4.0 of 5 bubbles 94 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
Dhow Palace Hotel
Dhow Palace Hotel
#13 of 33 in Stone Town
4.0 of 5 bubbles 615 reviews
0.0 mi away
Al Johari
Al Johari
#29 of 33 in Stone Town
3.5 of 5 bubbles 95 reviews
0.1 mi away
DoubleTree by Hilton Hotel Zanzibar - Stone Town
Show Prices
Show Prices
Show Prices

Been to The Africa House Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Africa House Hotel

Property: The Africa House Hotel
Address: Shangani Street, Stone Town, Zanzibar City, Tanzania
Region: Tanzania > Zanzibar Archipelago > Zanzibar Island > Zanzibar City > Stone Town
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Airport Transportation
Hotel Style:
#14 Luxury Hotel in Stone Town
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Africa House Hotel 4*
Number of rooms: 15
Official Description (provided by the hotel):
The African House hotel is located within the prime and historic Stone Town overlooking the open sea and gardens and minutes from the beach and vibrant Shangani square featuring some of the best night life on the Island. The accomodation includes 15 airconditioned rooms, the Sunset Bar, The Sunset Lounge, a Turkish restaurant (yet to Open), Trade winds Restaurant (For Indian / Chinese / Continental / Italian and local dishes). A historical Library, a large conference hall, Hotel shop outlets and sea facing Shisha decks. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Jovago.com, TripOnline SA, Agoda, Odigeo, Priceline and Traveltool, S.L.U. so you can book your The Africa House Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Africa Hotel Stone Town
The Africa Hotel
The Africa House Hotel Zanzibar Island/Stone Town

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing